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Cisco 8640HDC HD-DVR Thread - Page 13

post #361 of 418
Quote:
Originally Posted by strikefast View Post

I feel unsure as to whether 5.2.0_9 still has the problem or not (vs. some other recent prior release). This is because I haven't payed that close attention over the last few months to the series of ODN versions that have been deployed to my box that could have helped create this apparent situation with the filesystem. I'm leaning that way, though, based on the issues others are seeing.

I was having the issue where I had to reboot the box to regain hard drive space, that started with the last two updates before 5.2.0_9. A reboot always worked in the past. Since 5.2.0_9 I am starting to experience the shrinking hard drive space.
post #362 of 418
Quote:
Originally Posted by grenier View Post

Quote:
Originally Posted by strikefast View Post

I feel unsure as to whether 5.2.0_9 still has the problem or not (vs. some other recent prior release). This is because I haven't payed that close attention over the last few months to the series of ODN versions that have been deployed to my box that could have helped create this apparent situation with the filesystem. I'm leaning that way, though, based on the issues others are seeing.

I was having the issue where I had to reboot the box to regain hard drive space, that started with the last two updates before 5.2.0_9. A reboot always worked in the past. Since 5.2.0_9 I am starting to experience the shrinking hard drive space.
Maybe TWC can rent out the "fix" on a monthly basis. You would be taking out insurance against their developers. That could work....

-nony
Edited by nony - 10/7/12 at 4:09am
post #363 of 418
Quote:
Originally Posted by grenier View Post

I was having the issue where I had to reboot the box to regain hard drive space, that started with the last two updates before 5.2.0_9. A reboot always worked in the past. Since 5.2.0_9 I am starting to experience the shrinking hard drive space.

Yep, sounds like you are in the same boat as me. I experienced that problem as well (probably going back over 6 months), where a reboot would reclaim the space from deleted programs. It's hard to say I was happy about it, but at least there was a workaround relative to what we seem to have now. Reboots no longer work for me, either.

If it is indeed a problem with 5.2.0_9, then I would expect nony to be "losing" hard drive space again even after running the HDD diagnostic. In which case, it wouldn't be a one-time fix... I might be willing to do it once, but on an ongoing basis is really not acceptable to me. Having to wipe my hard drive each time is much more aggravating to me than rebooting. Aggravating to the point where I would rather just skip it and start looking at other options...
post #364 of 418
Quote:
Originally Posted by nony View Post

Maybe TWC can rent out the "fix" on a monthly basis. You would be taking out insurance against their developers. That could work....
-nony

LOL. That's probably coming as the next upsell wink.gif
post #365 of 418
Something odd I noticed awhile ago, not a huge deal but it's another quirk. After the upgrade to 5.2.0_9, my Caller ID on TV would show the last 70 calls received. I deleted a call and it then only showed the last 69 calls. I then deleted a few more and now it only shows the last 65 calls. I've rebooted the box numerous times since I noticed this and it doesn't restore the maximum number of 70. I am half tempted to delete all the numbers.
post #366 of 418
New Problem: Just swapped to "new" 8640 due to old unit locking up. The 8640 has component going directly to display and HDMI going to my receiver. I do not use both at the same time. Component output works fine....HDMI does not...no picture, no sound. HDMI direct to display (even with component disconnected) does not work. Do I have an 8640 with no HDMI output (hardware problem) or?? The previous 8640 worked fine with this setup before it died.
post #367 of 418
Quote:
Originally Posted by Yakatak View Post

New Problem: Just swapped to "new" 8640 due to old unit locking up. The 8640 has component going directly to display and HDMI going to my receiver. I do not use both at the same time. Component output works fine....HDMI does not...no picture, no sound. HDMI direct to display (even with component disconnected) does not work. Do I have an 8640 with no HDMI output (hardware problem) or?? The previous 8640 worked fine with this setup before it died.

Have you checked you audio setting - Menu, Quick Settings, Devices, Audio:Digital Output?
post #368 of 418
Yes...Audio set to digital, (actually "Dolby Digital") I also have no video from HDMI.
post #369 of 418
Here is a picture of the drive stats from my 8640HDC. I see a purple "No Data" in several places. Is everyone's like this?

8640HDC Drive stats.jpg 1624k .jpg file
post #370 of 418
Quote:
Originally Posted by strikefast View Post

Here is a picture of the drive stats from my 8640HDC. I see a purple "No Data" in several places. Is everyone's like this?

8640HDC Drive stats.jpg 1624k .jpg file

It is if you're using TRIO. What firmware are you using? How did you access that screen? I find the DVR HDD info available weak at best.
post #371 of 418
Anyone dealt with a time zone issue?

Last week, a show I was watching froze. I reset the box (with power still plugged in). This unfroze the video, but it made the clock display 5 hours fast (started displaying GMT instead of CDT). In my List, all of the recordings show they were recorded 5 hours later than they were. e.g., a show recorded at 4:00 pm said it was recorded at 9:00 pm.

I power cycled the box. Still 5 hours fast.

Called tech support. They had me power cycle. No change. They "sent a signal" to my box and then had me power cycle. No change (except that it disabled my HD channels). They got my HD channels back, but the time still shows 5 hours fast.

The tech guy said that "a technician is now working on this." He thought it might be a problem with time zone settings on TW's end.

I've reset the box daily, but no change.

Anyone had or heard of this issue before? Any suggestions for fixing this?
post #372 of 418
I have Time Warner and a Cisco 8742HDC that was having the same issue many here have been talking about--filling up without actually recording many programs. Mine was 76% full after less than 18 hours of HD stuff and less than 13 hours of SD stuff.

It wasn't just an issue of reporting--it was about that full before I tried to tape a five-hour HD program on Sunday and that was enough to cause some things on my list to get deleted.

I managed to speak to someone in the tech support program at Time Warner who told me that it sounded like the problem had something to do with how it was partitioned. He told me it might have something to do with this "whole-home DVR" concept--the 8742 was intended to be used for that program and that might be why it got partitioned or something. I didn't really understand exactly what he was saying but hopefully I've said enough about it so that some of you will know what the guy was saying.

Anyway, he told me I could probably fix the problem by reformatting the hard drive. It'll delete all my shows, but it will unpartition my hard drive and I'll get full access to it and it will presumably stop my problem.

He said all the boxes work the same way too, so you can do this for your 8640 or any other one, I'm guessing.

Use your remote control and:
1. Power off (don't unplug, just push the power button so that it's off)
2. Push A
3. Push B
4. Push C
5. Push SETTINGS
6. Push POWER
That turns it on again. Then
7. Push SETTINGS
8. Navigate to the left once by pushing the left button once (it's the button to the left of the SELECT button)
You should see FIELD TOOLS now.

Select FIELD TOOLS and you'll get a menu that allows you to:
1. Reset NV RAM
2. Reformat Hard Drive
3. Display Diagnostics
4. Reload Catalogs
5. Clear NV RAM
6. Save Settings
7. Restore Settings

I want to watch a couple things first before everything gets deleted, but once I try it, I'll try to remember to come back here and say what happened.
post #373 of 418
Quote:
Originally Posted by polyorchid View Post

I have Time Warner and a Cisco 8742HDC that was having the same issue many here have been talking about--filling up without actually recording many programs. Mine was 76% full after less than 18 hours of HD stuff and less than 13 hours of SD stuff.
It wasn't just an issue of reporting--it was about that full before I tried to tape a five-hour HD program on Sunday and that was enough to cause some things on my list to get deleted.
I managed to speak to someone in the tech support program at Time Warner who told me that it sounded like the problem had something to do with how it was partitioned. He told me it might have something to do with this "whole-home DVR" concept--the 8742 was intended to be used for that program and that might be why it got partitioned or something. I didn't really understand exactly what he was saying but hopefully I've said enough about it so that some of you will know what the guy was saying.
Anyway, he told me I could probably fix the problem by reformatting the hard drive. It'll delete all my shows, but it will unpartition my hard drive and I'll get full access to it and it will presumably stop my problem.
He said all the boxes work the same way too, so you can do this for your 8640 or any other one, I'm guessing.
Use your remote control and:
1. Power off (don't unplug, just push the power button so that it's off)
2. Push A
3. Push B
4. Push C
5. Push SETTINGS
6. Push POWER
That turns it on again. Then
7. Push SETTINGS
8. Navigate to the left once by pushing the left button once (it's the button to the left of the SELECT button)
You should see FIELD TOOLS now.
Select FIELD TOOLS and you'll get a menu that allows you to:
1. Reset NV RAM
2. Reformat Hard Drive
3. Display Diagnostics
4. Reload Catalogs
5. Clear NV RAM
6. Save Settings
7. Restore Settings
I want to watch a couple things first before everything gets deleted, but once I try it, I'll try to remember to come back here and say what happened.

did this blank out all your settings and scheduled recordings?
post #374 of 418
Yes it is like starting over.

It deletes all recordings and eliminates all settings.

The first thing I did after I did that was to change the display setting to 1080i only--it starts out at 480i only I think. I've seen in other threads or maybe this one that setting it for only 1080i seems to help with something or other.

As much as I wanted to see a couple of the movies I had recorded, it feels oh so good to not be restricted to just 20 hours of stuff. It seems to be working properly now--filling up about 1% for every hour of HD programming, which is what you'd expect if it's really true that my hard drive is as big as Time Warner has now told me five times that it is--one terabyte, i.e. 1,000 gigabytes.

I'll come back and let y'all know if it starts misbehaving again.
Edited by polyorchid - 11/5/12 at 11:12pm
post #375 of 418
I realize now that my instructions missed a step. I'm talking about reformatting the hard drive. If you want to do that, once you get to that FIELD TOOLS menu, you'd want to select the second one.

I don't know what the other things on that menu do.

You can just try to input the code to see if it pulls up the menu without actually erasing things. The Time Warner guy did literally say that it works "for all of 'em." I believe he was talking about the turn it off then A then B then C then Settings code, and by "all of 'em" he seemed to be referring to all the boxes Time Warner offers. I don't know if he's correct about that though--they have some Motorola and some Samsung boxes and maybe he just meant all Cisco or Scientific Atlanta boxes. All I know for sure is that it works for 8742HDC on Time Warner Cable.

I know some of you are probably pretty flabbergasted that a Time Warner employee would actually tell me something helpful--I assure you, the five people, including one supervisor, who I spoke to before I got to this guy all told me the same exact thing--that it was perfectly normal for a one-terabyte hard drive to only be able to fit about 20 hours of HD programming. They appear to be trained in the strategy of denying there is a problem, but not much else. When I pointed out that this was completely ridiculous that they would say such a thing and that what they said was clearly wrong, that you could use Google and easily figure out that this isn't right, and that I've had five different cable boxes in the last year and all of them, whether they had 500 gb or some number less than that all easily fit more than 20 hours of HD programming, they all became even more adamant about this idea that only 20 hours can fit on 1,000 gigabytes.

I am still shocked that someone finally actually helped me. An insane level of persistence sometimes pays off. Was it worth it? Yes, I think so, because all four of the previous boxes I had this year had various problems and so I didn't really have much hope that getting another new box would really make things any better.

Next time I do get a new box, the first thing I'm going to do, before I record anything or do anything else, is try to get to that FIELD TOOLS menu and reformat the hard drive.
post #376 of 418
Quote:
Originally Posted by polyorchid View Post

I have Time Warner and a Cisco 8742HDC that was having the same issue many here have been talking about--filling up without actually recording many programs. Mine was 76% full after less than 18 hours of HD stuff and less than 13 hours of SD stuff.

It wasn't just an issue of reporting--it was about that full before I tried to tape a five-hour HD program on Sunday and that was enough to cause some things on my list to get deleted.

I managed to speak to someone in the tech support program at Time Warner who told me that it sounded like the problem had something to do with how it was partitioned. He told me it might have something to do with this "whole-home DVR" concept--the 8742 was intended to be used for that program and that might be why it got partitioned or something. I didn't really understand exactly what he was saying but hopefully I've said enough about it so that some of you will know what the guy was saying.

Anyway, he told me I could probably fix the problem by reformatting the hard drive. It'll delete all my shows, but it will unpartition my hard drive and I'll get full access to it and it will presumably stop my problem.

He said all the boxes work the same way too, so you can do this for your 8640 or any other one, I'm guessing.

Use your remote control and:
1. Power off (don't unplug, just push the power button so that it's off)
2. Push A
3. Push B
4. Push C
5. Push SETTINGS
6. Push POWER
That turns it on again. Then
7. Push SETTINGS
8. Navigate to the left once by pushing the left button once (it's the button to the left of the SELECT button)
You should see FIELD TOOLS now.

Select FIELD TOOLS and you'll get a menu that allows you to:
1. Reset NV RAM
2. Reformat Hard Drive
3. Display Diagnostics
4. Reload Catalogs
5. Clear NV RAM
6. Save Settings
7. Restore Settings

I want to watch a couple things first before everything gets deleted, but once I try it, I'll try to remember to come back here and say what happened.

This must work only with TWC Navigator firmware. It does NOT work with Cox's TRIO firmware.
post #377 of 418
Quote:
Originally Posted by domino92024 View Post

It is if you're using TRIO. What firmware are you using?

Drive firmware is 01.03E01, if that's what you mean. The box's main software is TWC Navigator ODN 5.2.0_9.
Quote:
How did you access that screen?

Method 1 from the following post earlier in this thread:
http://www.avsforum.com/t/1219141/cisco-8640hdc-hd-dvr-thread/300#post_22278426

Look under DVR Information. I have no idea if this works for Cox/TRIO...
Quote:
I find the DVR HDD info available weak at best.
Agreed!
post #378 of 418
Quote:
Originally Posted by strikefast View Post

Quote:
Originally Posted by domino92024 View Post

It is if you're using TRIO. What firmware are you using?

Drive firmware is 01.03E01, if that's what you mean. The box's main software is TWC Navigator ODN 5.2.0_9.
Quote:
How did you access that screen?

Method 1 from the following post earlier in this thread:
http://www.avsforum.com/t/1219141/cisco-8640hdc-hd-dvr-thread/300#post_22278426

Look under DVR Information. I have no idea if this works for Cox/TRIO...
Quote:
I find the DVR HDD info available weak at best.
Agreed!

Ah. I shall experiment with the above on TRIO. I can find a total HDD size listing, but no mention of HDD space used or HDD space available using TRIO's diagnostics. They are evidently measured somehow for the IPG's HDD bar-graph. Oh well...
post #379 of 418
Quote:
Originally Posted by polyorchid View Post

Yes it is like starting over.
It deletes all recordings and eliminates all settings.

yeah guess i'll have to forget about this, i really dont want to have to reprogram all the recordings we have setup, its way too much of a pain in the ass. thats also the reason i'm extremely reticent to 'swap the box' like twc keeps wanting me to do for a problem that has nothing to do with the box, but shoddy programming in navigator on TW's part...
post #380 of 418
Quote:
Originally Posted by domino92024 View Post

Quote:
Originally Posted by strikefast View Post

Quote:
Originally Posted by domino92024 View Post

It is if you're using TRIO. What firmware are you using?

Drive firmware is 01.03E01, if that's what you mean. The box's main software is TWC Navigator ODN 5.2.0_9.
Quote:
How did you access that screen?

Method 1 from the following post earlier in this thread:
http://www.avsforum.com/t/1219141/cisco-8640hdc-hd-dvr-thread/300#post_22278426

Look under DVR Information. I have no idea if this works for Cox/TRIO...
Quote:
I find the DVR HDD info available weak at best.
Agreed!

Ah. I shall experiment with the above on TRIO. I can find a total HDD size listing, but no mention of HDD space used or HDD space available using TRIO's diagnostics. They are evidently measured somehow for the IPG's HDD bar-graph. Oh well...

#1 on the list works with TRIO, but it just gives reformatted information with a semi-transparent screen. I really want/need HDD space used/available, but don't see it anywhere. Sigh...
post #381 of 418
Quote:
Originally Posted by polyorchid View Post

.
6. Save Settings
7. Restore Settings
.

To what extent are the above functions useful when reformatting the hard drive?

-nony
post #382 of 418
Quote:
Originally Posted by domino92024 View Post

#1 on the list works with TRIO, but it just gives reformatted information with a semi-transparent screen. I really want/need HDD space used/available, but don't see it anywhere. Sigh...

Yes, for the TWC ODN boxes there is a different key sequence that gets you into the ODN diagnostics, which tell you a little more, but not much. In here I can actually see the percentage figure that gets reported in the UI, but no details really on how it breaks down by file/recording, etc.

For TWC ODN, hold the Select button until the power icon, then the mail icon starts to blink--then release and press the down arrow.

I doubt this would work with TRIO, but you can give it a whirl if you like.
post #383 of 418
Quote:
Originally Posted by nony View Post

To what extent are the above functions useful when reformatting the hard drive?
-nony

I don't know if they are for that but for all I know they could be. It could be that you'd want to push Save Settings prior to reformatting, and then after reformatting you'd want to push Restore Settings.

I don't know what any of the things on the FIELD TOOLS menu do other than reformat hard drive.
post #384 of 418
Quote:
Originally Posted by strikefast View Post

Quote:
Originally Posted by domino92024 View Post

#1 on the list works with TRIO, but it just gives reformatted information with a semi-transparent screen. I really want/need HDD space used/available, but don't see it anywhere. Sigh...

Yes, for the TWC ODN boxes there is a different key sequence that gets you into the ODN diagnostics, which tell you a little more, but not much. In here I can actually see the percentage figure that gets reported in the UI, but no details really on how it breaks down by file/recording, etc.

For TWC ODN, hold the Select button until the power icon, then the mail icon starts to blink--then release and press the down arrow.

I doubt this would work with TRIO, but you can give it a whirl if you like.

Nah, the "mail" icon never lights with TRIO, but thanks. Time to find a friendly engineer at Cox, I guess.
post #385 of 418
Thank you SO much, polyorchid....that procedure worked for me on an 8642HDC Cisco box from Time Warner in the OC.
It is SOOOO nice to have a box that says "6%" full (instead of 80%) when you have 6 hours of HD programs recorded!
post #386 of 418
Quote:
Originally Posted by unclekirk View Post

Thank you SO much, polyorchid....that procedure worked for me on an 8642HDC Cisco box from Time Warner in the OC.
It is SOOOO nice to have a box that says "6%" full (instead of 80%) when you have 6 hours of HD programs recorded!

You're welcome.

So far now several days after the reformat hard drive procedure my DVR is still doing OK and no longer filling up insanely fast. 45 hours of HD content, plus 5 and a half hours of SD content, is taking up 50% it says. Reasonably sure the hard drive is 500 gb, which from all I've found in my research means that, if anything, it's underreporting now. It might be that the percentage will increase more quickly after the halfway mark. We'll see if it continues to function like this or if it starts going insane again and filling up too fast and deleting my shows and all that nonsense.

If you ever want to knock out a couple of the percentage points you can try purging the cache at some point. I'm not sure exactly what causes the cache to get fuller but I am sure it slowly fills up over time and purging it can give you a little more room. This doesn't get rid of your programs or your settings, or at least it shouldn't. I just did it the other day.

On mine to purge the cache you just:

1. First look at how full the DVR is so you can compare the before to the after
2. Keeping the box on (it might work with it off for all I know but I haven't tried it that way), hold down OK/SELECT and be patient
3. When the little light (I think it's the on/off light) starts blinking, lift your thumb up and push and hold OK/SELECT again and be even more patient
4. When the little envelope signal finally appears, let go of the OK/SELECT button and press the LEFT button (the one just to the left of the OK/SELECT button)
5. Then it will tell you via scrolling instructions on the box that if you want to purge the cache, push the CHANNEL UP button (and it will also say I think if you want to change your mind and not purge the cache push the CHANNEL DOWN button), so push the CHANNEL UP button.
6. Look at the percentage full and see if it hasn't decreased a little.
post #387 of 418
I don't think that your percentage used is way off. By the datasheet, my 8640 should hold 40 hours of HD, but when it was new I know it held significantly more. Easily 50, and maybe 60 hours, but I never bothered to add it up back then. It has the 320GB drive. Right now, I can't fit 25 hours on it...

It's a rough approximation, but at 50% used your 45 hours of HD is consuming about 250GB on your 500GB drive (if we ignore the 5.5 SD hours for simplicity--that is probably equal to 1-2 hours of HD). Another 70GB at that rate would take us to 320GB and roughly equate to 57 hours of HD, which to me sounds about right for what mine used to hold in practice. I bet yours would hold 80 to 90 HD hours. While I can't find a datasheet for the 8742, the 8642 with a 500GB drive claims 62 HD hours. Of course, this depends on many things like the bitrate of the recordings involved and other assumptions.

My speculation is that one of the updates we've received over the past six months messed up the filesystem. If correct, let us hope that the software was fixed in a subsequent release and that the HDD diagnostic procedure is a one-time thing to fully clean up the problems it caused. I'm still trying to avoid the HDD diagnostic to keep my recordings, but I may have to eventually do it.

I'm glad to hear your 8742 is continuing to do well after the HDD procedure!
post #388 of 418
Quote:
Originally Posted by strikefast View Post

I don't think that your percentage used is way off. By the datasheet, my 8640 should hold 40 hours of HD, but when it was new I know it held significantly more. Easily 50, and maybe 60 hours, but I never bothered to add it up back then. It has the 320GB drive. Right now, I can't fit 25 hours on it...

It's a rough approximation, but at 50% used your 45 hours of HD is consuming about 250GB on your 500GB drive (if we ignore the 5.5 SD hours for simplicity--that is probably equal to 1-2 hours of HD). Another 70GB at that rate would take us to 320GB and roughly equate to 57 hours of HD, which to me sounds about right for what mine used to hold in practice. I bet yours would hold 80 to 90 HD hours. While I can't find a datasheet for the 8742, the 8642 with a 500GB drive claims 62 HD hours. Of course, this depends on many things like the bitrate of the recordings involved and other assumptions.

My speculation is that one of the updates we've received over the past six months messed up the filesystem. If correct, let us hope that the software was fixed in a subsequent release and that the HDD diagnostic procedure is a one-time thing to fully clean up the problems it caused. I'm still trying to avoid the HDD diagnostic to keep my recordings, but I may have to eventually do it.

I'm glad to hear your 8742 is continuing to do well after the HDD procedure!

On my 8642, one hour of HD programming uses about 1.25% of the 500GB HDD. Just a FYI.
post #389 of 418
My box rebooted last night, apparently some update because it took forever. My DVR percentage used number went from 64% to 35%, perhaps they fixed the shrinking disk issue.
post #390 of 418
I just registered to thank polyorchid for the wonderful information. It is so reassuring to read that others have experienced the same problem, for roughly the same amount of time. It confirms for me that this was a software issue. I just wish that TW would somehow listen to reported problems and act to fix them.

I have been contacting TW in NY since late July to ask about a resolution to this problem, but they always blow me off, either by stating I am mistaken about the number of programs that can fit into the box, or by going to their fallback position of "switch the box out." Frustrating to say the least, when you know that what they are telling you is just factually inaccurate, but there's no recourse at all.

I tried purging the memory, as outlined in polyorchid's post, but that did not seem to yield any results, so planning on doing the reformat this weekend. I did go as far as trying to check what "Save Settings/Restore Settings" was, in the hopes of not having to reload all of my series recordings settings (as there are quite a bit of them), but ran into a request for a BLOCK PIN. Since I didn't know what it was, or how to obtain it, did not go further with that.

Again, thanks to polyorchid.
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