I have definitely faxed in my request more than twice, the first time being November of last year. Furthermore, I have never received any followup email requesting additional information. I have the original email I received from firstname.lastname@example.org
in November of last year, but there has been no response since then.
Regardless, just an update for the people considering mack warranty purchase. What happened is I sent in the sales receipt for my TV instead of the receipt for the warranty card. I had to do some digging, but I have found the receipt and Mack has stated they will take care of me even though the warranty has technically expired.
Thanks for your help mackcamera