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The Official Mack Extended Warranty Thread - Page 2

post #31 of 98
I have a Samsung TV that I bought 11 months ago. I registered the TV with the Samsung website, which is supposed to give me an extra 90 days of warranty.

Can I still buy the Mack warranty?
post #32 of 98
Thread Starter 
Quote:
Originally Posted by M3 Pete View Post

I have a Samsung TV that I bought 11 months ago. I registered the TV with the Samsung website, which is supposed to give me an extra 90 days of warranty.

Can I still buy the Mack warranty?

Yes. You just have to keep a record of the 90 day extension from Samsung. keep a printout .
post #33 of 98
I spoke with mack just today with this same scenario and they told me it would not qualify. They would not honor the extra 3 months .i already paid for the warranty. Kind of irritated. Any insight why they would tell me differently.they said the insurance company has very strict guidelines.
post #34 of 98
Thread Starter 
Quote:
Originally Posted by kevin blanton View Post

I spoke with mack just today with this same scenario and they told me it would not qualify. They would not honor the extra 3 months .i already paid for the warranty. Kind of irritated. Any insight why they would tell me differently.they said the insurance company has very strict guidelines.


Kevin. I am not sure who you spoke to, Give me a call tomorrow at 973-467-2291 Extension 131. As long as you have the documentation proving the extension we will get it squared away for you.

Thank You,
Dave
post #35 of 98
Thank you . I will call tomorrow.
post #36 of 98
Just bought a second projector and looking to get the extended warranty on it like I did with my first pj. Very happy with Mack's warranty and service. My question deals with replacing the bulb. Does the bulb replacement warranty still cover bulbs that have run their expected life, hour-wise, that still work but are not bright?
post #37 of 98
The bulb must be "dead" before Mack will replace your bulb. Once it is "dead" call Mack and they will send you a new bulb and you will need to mail the old bulb back.

Thanks,
Jamie Bowley
TapeWorks Texas
post #38 of 98
Quote:
Originally Posted by RandyWalters View Post

But the Terms of the TV warranty state this:

This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. which i take to mean that you have to buy the TV warranty within 30 days of buying the TV, not 3 months before the factory warranty expires. It doesn't say anything about the bulb, just the equipment. I've asked for some clarification in one of the other Mack threads (there are several).

This is a "new" rule. Mack's website has not been updated, but you as long as there is at least 90 days remaining on your original manufacturer's warranty, you can purchase the extended warranty. As far as the bulb, it still must be purchased within the first 30 days of purchasing your equipment.

Thanks,
Jamie Bowley
TapeWorks Texas
post #39 of 98
Quote:
Originally Posted by mackcamera View Post

Hi,

There are a lot of people on this forum that have questions abut our warranty service, or need support. Any one that has any specific questions pertaining to Mack warranty please post here and I will answer all your questions. Please keep the topic related to Mack warranties only.

Thank You,
Dave

Hi Dave,
I had purchased a Sony KDL-46V5100 for $950 at Thanksgiving, that I had trouble with and Sony replaced with a KDL-46Z5100 early this year (at no charge) Unfortunately, they didn't provide a receipt for the upgrade. How do I purchase a MACK warranty for the Z5100?
-John
post #40 of 98
Thread Starter 
Quote:
Originally Posted by dsskid View Post

Hi Dave,
I had purchased a Sony KDL-46V5100 for $950 at Thanksgiving, that I had trouble with and Sony replaced with a KDL-46Z5100 early this year (at no charge) Unfortunately, they didn't provide a receipt for the upgrade. How do I purchase a MACK warranty for the Z5100?
-John

You need to get some sort of paperwork from Sony showing the transfer, and have your original receipt from our first purchase also on hand
post #41 of 98
I'm looking for a bulb warranty. The bulb is for my Sanyo PLV-80 and is ~$390. Are there different bulb warranties based on the price of the bulb like for TVs, or is it a one size fits all?

thanks,
dave
post #42 of 98
i had a mack bulb warranty, it was registered on the website and everything. i tried to obtain service since last november and all of my requests were ignored. i faxed my local repair request form along with all of my purchase information and warranty card no less than 5 times and never received one response. i also emailed support on the website and called twice. never got a response from the email support. the phone people told me to fax my documents and they would send me a control number estimate for, but it never happened. now my warranty is expired as of april 12th.
post #43 of 98
Thread Starter 
Quote:
Originally Posted by louky View Post

i had a mack bulb warranty, it was registered on the website and everything. i tried to obtain service since last november and all of my requests were ignored. i faxed my local repair request form along with all of my purchase information and warranty card no less than 5 times and never received one response. i also emailed support on the website and called twice. never got a response from the email support. the phone people told me to fax my documents and they would send me a control number estimate for, but it never happened. now my warranty is expired as of april 12th.

Can you Pm me your Info so I can look into this. It seems odd.
post #44 of 98
Thread Starter 
Quote:
Originally Posted by louky View Post

i had a mack bulb warranty, it was registered on the website and everything. i tried to obtain service since last november and all of my requests were ignored. i faxed my local repair request form along with all of my purchase information and warranty card no less than 5 times and never received one response. i also emailed support on the website and called twice. never got a response from the email support. the phone people told me to fax my documents and they would send me a control number estimate for, but it never happened. now my warranty is expired as of april 12th.

Justin,

I spoke with the warranty department. They received 2 requests from you
1. ON march 23rd
2. On March 30th

Both times they emailed you back saying they needed a sales receipt of the warranty purchase since you bought the TV and warranty separately. AS soon as you get that sent in to them they will get your replacement bulb shipped out. Your warranty did expire as of 4/12/10 however since you made a claim on 3/23/10 we will give you a courtesy. You need to send in the sales receipt for the warranty within 7 days.
post #45 of 98
I have definitely faxed in my request more than twice, the first time being November of last year. Furthermore, I have never received any followup email requesting additional information. I have the original email I received from localservicetv@mackcam.com in November of last year, but there has been no response since then.

Regardless, just an update for the people considering mack warranty purchase. What happened is I sent in the sales receipt for my TV instead of the receipt for the warranty card. I had to do some digging, but I have found the receipt and Mack has stated they will take care of me even though the warranty has technically expired.

Thanks for your help mackcamera
post #46 of 98
does a mack warranty cover dead pixels on an lcd?
post #47 of 98
Dave you have a PM from me.
post #48 of 98
How long does it take to process a request once you receive a control number? I received my control number on 4/15 and here it is 4/26 and no updates; 11 days. I don't mind waiting if it's back ordered, but I should receive some sort of update. This is in regards to a bulb warranty for a projector.
post #49 of 98
I am disappointed so far in the service or lack thereof I have received. It has now been 25 days and not a single update. I even posted in mack's thread that he is supposed to check and still not a response.
post #50 of 98
Mack Warranty Terms have changed and now it's even better!

Did you know that the terms of the Mack Warranty Products have changed to now allow you to receive coverage if your product was damaged due to Power Surge, or Lightning Strike - the only requirement is a UL Approved Surge Protected Power strip!

I'm not here to sell you on any thing - but I am an authorized Mack Warranty Dealer please PM me if you have any specific product questions.
post #51 of 98
Quote:
Originally Posted by RandyWalters View Post

But the Terms of the TV warranty state this:

This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. which i take to mean that you have to buy the TV warranty within 30 days of buying the TV, not 3 months before the factory warranty expires. It doesn't say anything about the bulb, just the equipment. I've asked for some clarification in one of the other Mack threads (there are several).

Quote:
Originally Posted by jamie6034 View Post

This is a "new" rule. Mack's website has not been updated, but you as long as there is at least 90 days remaining on your original manufacturer's warranty, you can purchase the extended warranty. As far as the bulb, it still must be purchased within the first 30 days of purchasing your equipment.

Thanks,
Jamie Bowley
TapeWorks Texas

So which one is it? If the warranty terms specifically state that it must be purchased in 30 days, how would a person be able to purchase one after 275 days? I can just imaging something like "I'm sorry sir, but the terms specifically state that it must be purchased within the first 30 days of your television purchase. We cannot issue you an extended warranty.".
post #52 of 98
Quote:
Originally Posted by d34dl1n3r View Post

So which one is it? If the warranty terms specifically state that it must be purchased in 30 days, how would a person be able to purchase one after 275 days? I can just imaging something like "I'm sorry sir, but the terms specifically state that it must be purchased within the first 30 days of your television purchase. We cannot issue you an extended warranty.".

The "new" rule that Jamie was referencing is the "90 day left" rule for equipment only. So you have 9 months before you loose eligibility to purchase an extended warranty for your TV. The rule does not apply to your bulb warranty - those must be purchased within 30 days of your TV purchase.
post #53 of 98
When you are looking to buy an extended warranty product, are you just on the hunt for what I like to call a "paper factory" who will just issue you a contract at the lowest possible price without any regard to customer service?
post #54 of 98
My Panasonic TH-46PZ85u is not going to be repaired, cost too high (+$2000) according to Mack. What's next? Any ideas how they calc depreciation? What's the process?
post #55 of 98
Quote:
Originally Posted by cheap fish View Post

My Panasonic TH-46PZ85u is not going to be repaired, cost too high (+$2000) according to Mack. What's next? Any ideas how they calc depreciation? What's the process?

I'm going to PM you...
post #56 of 98
In the ads for a Mack Warranty for an HDTV it says "Mack 5 Year TV Warranty - In Home - for TV's (LCD & Plasma over 32") with a Retail Value of up to $1250.00.

I have a Samsung LED. Since it specifically mentions LCD and not LED, are LEDs covered? This sounds like this may be a loop hole if you have a problem and your TV is an LED.
post #57 of 98
Quote:
Originally Posted by ben12345 View Post

In the ads for a Mack Warranty for an HDTV it says "Mack 5 Year TV Warranty - In Home - for TV's (LCD & Plasma over 32") with a Retail Value of up to $1250.00.

I have a Samsung LED. Since it specifically mentions LCD and not LED, are LEDs covered? This sounds like this may be a loop hole if you have a problem and your TV is an LED.

The LED TVs are covered - TapeWorks Texas only line items out LCD & Plasma as they don't have a bulb or lamp to drive them (like a DLP).

There's no loop hole here - if you are eligible for the warranty then you are covered!
post #58 of 98
Just to let you guys know this company is A+. Very responsive with answers to your questions and they read this forum and that is a big plus.

I highly recommend them.
post #59 of 98
Quote:
Originally Posted by ben12345 View Post

Just to let you guys know this company is A+. Very responsive with answers to your questions and they read this forum and that is a big plus.

I highly recommend them.

Hey Ben12345 -
Thank you so very greatly for the kind words, I try really hard to make sure that my customers walk away with a total understanding of what is involved.
If you have questions and you prefer to deal with a real person - PM and I'll give you my phone number!

If you have a question about Mack Coverage, please let me know!
post #60 of 98
one thing that is important to note for those buying a mackcam warranty; you may be charged a return shipping fee by mackcam, something that is not readily pointed out. i've been charged $20 a pop each time.

if you happen to run into a dud of an item, you can be out a bit of cash in shipping costs, both yours, and their add on fees.

the idea of the fee is not bad per'se, just not pointed out when you buy the 'free service' warranty



also note their warranty repair status on their site is almost useless, almost always a week out of date

i've gotten repaired products returned to my door, when the repair status is indicated as TECHNICIAN.

this wouldn't be as big of deal if they didn't return ship everything Signature Required



you do get what you pay for, and i'll agree/accept that they are providing my money's worth and i would still have bought, possibly shopping around a bit first.

the bulb warranty experience for me has been excellent. of course mackcam suffers from suppliers bulb stocks, or lack thereof which is not their fault. my replacement bulb was OEM - i compared it to one i bought privately to make sure.

the small downside again is shipping costs, you have to send the old one back.
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