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The Official Mack Extended Warranty Thread - Page 3

post #61 of 98
Quote:
Originally Posted by jamie6034 View Post

This is a "new" rule. Mack's website has not been updated, but you as long as there is at least 90 days remaining on your original manufacturer's warranty, you can purchase the extended warranty. As far as the bulb, it still must be purchased within the first 30 days of purchasing your equipment.

Thanks,
Jamie Bowley
TapeWorks Texas

I wanted to buy a 3 year extended Mack warranty for a Yamaha Receiver. The Yamaha warranty is two years. As long as 90 days are left, I can still buy the warranty? Thanks in advance.
post #62 of 98
Quote:
Originally Posted by BAMAVADER View Post

I wanted to buy a 3 year extended Mack warranty for a Yamaha Receiver. The Yamaha warranty is two years. As long as 90 days are left, I can still buy the warranty? Thanks in advance.

Yes - same is true with the Pioneer Elite Product that offer a two year manufacturers warranty - as long as you have 90+ days left on your manufacturers warranty you are still eligible for the Mack Extended Warranty product!
post #63 of 98
Quote:
Originally Posted by PoweredPro View Post

Yes - same is true with the Pioneer Elite Product that offer a two year manufacturers warranty - as long as you have 90+ days left on your manufacturers warranty you are still eligible for the Mack Extended Warranty product!

Thanks Brad...I will be buying one soon. Strange you mention Pioneer but I think I have changed to the Pioneer VSX-1120. New receiver, cheaper, better deal for me.

Thanks Man...
post #64 of 98
Does Mack sell to Wisconsin residents? I just found out today Square Trade does not due to some WI. state law.

Also, does the Mack warranty cover dead pixels on an LCD TV? Thanks.
post #65 of 98
Jim, Yes we do have dealers that can sell you a TV warranty in Wisconson. Please visit Mackcam.com to find a dealer close to you.

Our warranty does cover dead pixels on the tv as long as they are not caused by a physical impact or damage.

For any further questions please feel free to email me at kevin@mackcam.com
post #66 of 98
For those of you that bought a Mack ext. warranty, how much weight did you put on their TV replacement options? Specifically this one: refunding the current market value of the TV.

After a few years, that's going to be VERY LOW. Thanks.
post #67 of 98
Quote:
Originally Posted by Jim McC View Post

For those of you that bought a Mack ext. warranty, how much weight did you put on their TV replacement options? Specifically this one: refunding the current market value of the TV.

After a few years, that's going to be VERY LOW. Thanks.

Direct from the Mack Camera FAQ:
"What happens if the product cannot be repaired or the repair exceeds the unit's value?
If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer defects, or the cost to repair the units exceeds the units value; a replacement will be made with the same or an equivalent model based on its' current market value at our discretion. A settlement offer may also be made based on the unit's current market value at our discretion."



That's very interesting.... and it makes me reconsider if I should purchase the 5 year Mack Warranty for my new $999 42" LCD/LED TV. After 4 + years, what would be the value of a 42" LCD TV be... $200? If the LCD panel itself goes bad in 4 + years- it's going to be impossible to replace for less than the current value of a 4 year old TV. So, what happens in a case like this?
I'd like to hear directly from a Mack rep on this one.

The reason it's important to me is because I currently have a 38 month old 42" LCD at home with a confirmed bad LCD panel. It does not have a Mack warranty, but I'd like to hear from a Mack rep- exactly what they would do in a case like this so I can decide if I'll purchase a 3 or 5 year Mack Warranty on my new 42" LCD/LED TV.
post #68 of 98
Quote:
Originally Posted by replayrob View Post

Direct from the Mack Camera FAQ:
"What happens if the product cannot be repaired or the repair exceeds the unit's value?
If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer defects, or the cost to repair the units exceeds the units value; a replacement will be made with the same or an equivalent model based on its' current market value at our discretion. A settlement offer may also be made based on the unit's current market value at our discretion."



That's very interesting.... and it makes me reconsider if I should purchase the 5 year Mack Warranty for my new $999 42" LCD/LED TV. After 4 + years, what would be the value of a 42" LCD TV be... $200? If the LCD panel itself goes bad in 4 + years- it's going to be impossible to replace for less than the current value of a 4 year old TV. So, what happens in a case like this?
I'd like to hear directly from a Mack rep on this one.

The reason it's important to me is because I currently have a 38 month old 42" LCD at home with a confirmed bad LCD panel. It does not have a Mack warranty, but I'd like to hear from a Mack rep- exactly what they would do in a case like this so I can decide if I'll purchase a 3 or 5 year Mack Warranty on my new 42" LCD/LED TV.

I'm a Mack Warranty dealer, and TapeWorks Texas has been assisting the AVS community with warranty service for over 5 years. Please remember that an extended warranty is not a replacement plan. However, as you can read above a replacement will be offered of same or an equivalent model, or a settlement will be made. Mack has been in operation for over 70 year, and are the longest running electronics warranty company, their longevity reflects their standing with clients, and "making it right".

Deprecation happens, as a dealer I don't know at what rate it happens as it's a moving target, but I would rest assured that coverage is better than no coverage at all.

Please PM me if you have any specific question regarding specific pricing or coverage.
post #69 of 98
That last sentence really worries me: "A settlement offer may also be made based on the unit's current market value AT OUR DISCRETION".
post #70 of 98
Quote:
Originally Posted by Jim McC View Post
That last sentence really worries me: "A settlement offer may also be made based on the unit's current market value AT OUR DISCRETION".
A direct quote from their full terms and conditions, under General Program Conditions, point C.
Quote... "

If the equipment can not be restored to the manufacturer's specifications by Mack Camera or the manufacturer or is deemed by Mack camera, in it's sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive time for the same problem and it requires a 4th repair for the same problem, Mack may, at it's discretion, replace your unit with a reconditioned model or equivalent model of like kind and quality or refund you the current market value of your covered equipment.... End Quote. (underline added for emphasis)

Their Discretion, is to what is beyond economical repair and if they will offer a replacement, not if they want to honor the warranty or not. They are bound to honor the agreement. Reminder, they have been in business for over 70 years, you don't stay in business this long and not keep people happy!
post #71 of 98
Quote:
Originally Posted by Jim McC View Post

That last sentence really worries me: "A settlement offer may also be made based on the unit's current market value AT OUR DISCRETION".

I sent two emails to kevin@mackcam.com yesterday about this issue and several other questions. I'm waiting for his permission to directly post his reply's to me, but in the meantime... his responses make me feel very confident in their coverage/replacement program and in purchasing a 5 year warranty on my LCD/LED TV from Mack.
post #72 of 98
kevin@mackcam.com gave me permission to post our email conversations from yesterday that explains some of Mack's replacement policies and some other questions I had....

Here the posts I asked him to look at and respond:
Quote:
Originally Posted by Jim McC View Post

For those of you that bought a Mack ext. warranty, how much weight did you put on their TV replacement options? Specifically this one: refunding the current market value of the TV.

After a few years, that's going to be VERY LOW. Thanks.

Quote:
Originally Posted by replayrob View Post

Direct from the Mack Camera FAQ:
"What happens if the product cannot be repaired or the repair exceeds the unit's value?
If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer defects, or the cost to repair the units exceeds the units value; a replacement will be made with the same or an equivalent model based on its' current market value at our discretion. A settlement offer may also be made based on the unit's current market value at our discretion."



That's very interesting.... and it makes me reconsider if I should purchase the 5 year Mack Warranty for my new $999 42" LCD/LED TV. After 4 + years, what would be the value of a 42" LCD TV be... $200? If the LCD panel itself goes bad in 4 + years- it's going to be impossible to replace for less than the current value of a 4 year old TV. So, what happens in a case like this?
I'd like to hear directly from a Mack rep on this one.

The reason it's important to me is because I currently have a 38 month old 42" LCD at home with a confirmed bad LCD panel. It does not have a Mack warranty, but I'd like to hear from a Mack rep- exactly what they would do in a case like this so I can decide if I'll purchase a 3 or 5 year Mack Warranty on my new 42" LCD/LED TV.

... and his email response to me was:

Quote:
Originally Posted by Kevin at Mack View Post

Rob,

In a situation like that we would give you two options. Unfortunately we do not offer the full original purchase price, but you would be given the choice of either a brand new model 42" TV that was available at the time of the replacement, or a settlement check in the amount that we would be able to purchase that TV for. Hopefully that answers your question, if not feel free to email or call with any other questions and I will do my best to help answer them for you.

Thank you,

Kevin Conlon
Mack Camera & Video Service, Inc


Then I asked him a few more direct questions related to my particular TV:

I'm interested in Warranty Pin# "1402: 5 Yr TV Under $1000" for my 42" LG brand 42LE5400 LCD/LED TV.

1) Is pin 1402 at home service? Is it at home service by Mack only years 2-5?

2) If used with a UL approved surge suppressor- am I covered for power surge & lightning damage?

3) Are LCD TV's with LED backlighting 100% covered?

4) Purchased my TV on sale last weekend for $999.95 which does not include sales tax. With sales tax the total was $1086.20, will warranty Pin# 1402 cover this TV or do I need a higher priced plan because of the sales tax put the total over $1000?


... And his response was:

Quote:
Originally Posted by Kevin at Mack View Post

Yes warranty 1402 is at home service warranty and your LED backlit LCD television will be covered for everything except liquid and pyhsical impact damage. Also, if you are using a surge protector you will be covered for electrical and lightning surges. Also, as long as the original price before tax is under $1000 then that warranty will cover your TV.

Thank you,

Kevin Conlon
Mack Camera & Video Service, Inc

Kevin has been very quick to respond and has answered all my questions to my satisfaction. As far as I'm concerned- I'll be as protected as I can be with the 5 year Mack warranty on my new TV.

Thanks to Kevin@mackcam.com
post #73 of 98
As far as the 2 TV replacement options, I wish they would re-write their policy reflecting this. Kevin's answer was much more clear and specific than their website. Is Kevin Conlon a manager or boss at Mack?

My other concern after reading at Mack's website, is that it states if there's no local repair center for my TV, I'd have to ship it. I want no part of that. How do I find out if there's a local repair center? And does it need to be within so many miles of my house? I called Mack but they're already closed. Thanks.
post #74 of 98
You would need to check for local repair centers for the brand of TV you are thinking of buying. To do that, try going to the TV manufacturers website and look under support, usually they have some sort of look up option for repair services based on ZIP codes. Mack has no control over if there is a repair center in your area or not.
post #75 of 98
Thanks Johnla. I'm confused about one more thing. With the 5 year plan I'm interested in, under "Benefits" it says:

"Protection for your equipment after the manufacturer warranty expires". But then under "Summary of Coverage" it says: "Service contract starts from date of purchase". Are these not contradicting each other? Either the coverage starts from DOP or it doesn't. Thanks for any help here.
post #76 of 98
Quote:
Originally Posted by Jim McC View Post

Thanks Johnla. I'm confused about one more thing. With the 5 year plan I'm interested in, under "Benefits" it says:

"Protection for your equipment after the manufacturer warranty expires". But then under "Summary of Coverage" it says: "Service contract starts from date of purchase". Are these not contradicting each other? Either the coverage starts from DOP or it doesn't. Thanks for any help here.

Under "summary of coverage" the terms state "Manufacturer covers first year."
You purchase your new TV Feb 26 2011 and later that week you purchase the 5 year Mack service contract.
From Feb 26 2011 to 11:59 PM Feb 25 2012 your TV is covered by the OEM. That's 1 year
From 12:00AM Feb 26 2012 to 11:59 PM Feb 25 2016 your TV is covered by the Mack service contract. That's 4 years.
Total coverage = 5 years
post #77 of 98
Quote:
Originally Posted by Jim McC View Post

As far as the 2 TV replacement options, I wish they would re-write their policy reflecting this. Kevin's answer was much more clear and specific than their website. Is Kevin Conlon a manager or boss at Mack?

My other concern after reading at Mack's website, is that it states if there's no local repair center for my TV, I'd have to ship it. I want no part of that. How do I find out if there's a local repair center? And does it need to be within so many miles of my house? I called Mack but they're already closed. Thanks.

I had a set repaired through a Mack warranty late last year. When I talked to Mack about getting service, they instructed me to call the manufacturer and find out who the factory authorized servicer was for my area.

My set was a Toshiba, so I called them. They asked for my zip and gave me the local shop. I communicated this back to Mack and they set everything up with the local shop.

You can call your set's manufacturer and find out if service is available in your area. If so, you're set. If not, I'd discuss with Mack.

Mack is very good on the phone. Not so good on the web or e-mail.

In my case, they did perform well and the repair was done with me never seeing a bill.
post #78 of 98
Quote:
Originally Posted by replayrob View Post

Under "summary of coverage" the terms state "Manufacturer covers first year."
You purchase your new TV Feb 26 2011 and later that week you purchase the 5 year Mack service contract.
From Feb 26 2011 to 11:59 PM Feb 25 2012 your TV is covered by the OEM. That's 1 year
From 12:00AM Feb 26 2012 to 11:59 PM Feb 25 2016 your TV is covered by the Mack service contract. That's 4 years.
Total coverage = 5 years

Thanks.
post #79 of 98
Quote:
Originally Posted by replayrob View Post
Under "summary of coverage" the terms state "Manufacturer covers first year."
You purchase your new TV Feb 26 2011 and later that week you purchase the 5 year Mack service contract.
From Feb 26 2011 to 11:59 PM Feb 25 2012 your TV is covered by the OEM. That's 1 year
From 12:00AM Feb 26 2012 to 11:59 PM Feb 25 2016 your TV is covered by the Mack service contract. That's 4 years.
Total coverage = 5 years
So I'm actually only covered by Mack for 4 years, yet they call it a 5 year warranty. That's a 4 year ext. warranty, NOT 5.
post #80 of 98
So is a Mack warranty a good thing to buy or not?

If you were going to buy a 2011 LED LCD TV, all things considered, is it better to stay away from this kind of extended warranty or to buy one?
post #81 of 98
Quote:
Originally Posted by HamsterFace View Post

So is a Mack warranty a good thing to buy or not?

If you were going to buy a 2011 LED LCD TV, all things considered, is it better to stay away from this kind of extended warranty or to buy one?

Only you can decide if it's worth it to you. If you believe the OEM warranty of one year is sufficient then you're golden... but if you'd like to hedge your bet for a very reasonable fee Mack will protect your investment for a few more years after the OEM warranty runs out.
I just invested $1000 in a new TV- I'm going to spend and additional $100 to get the service contract from Mack. I'm doing this because my last 42" LCD TV died slightly after it was just three years old. If I had purchased the Mack service contract on it in 2007 it would have been covered and I wouldn't have had to just spend $1000 to replace it.
post #82 of 98
I have questions regarding purchasing coverage for an LED / LCD Sony Bravia television, a 55" KDL-55NX810.

1. I received this television directly from Sony as part of a resolution for a manufacturing defect for another Sony television I currently own, the KDF-E42A10 (5 years old). As a result of this resolution, they gave me reduced pricing for this television; $760 instead of $2299.99, the current price for this on their website. Q: How much of a warranty do I need to purchase?
2. The only receipt they gave me is the packing slip that came on the television's box. This packing slip doesn't have a price on it. The only indication of what I paid for this is what got charged to my American Express bill. Q: What do I use for a receipt if it doesn't exist?
3. The packing slip is dated 3/3/2011. The American Express bill is dated 3/4/2011. Q: What do I use for a purchase date?
4. The name on the charge on my American Express bill is "SONY ELEC 800-244-1372". Q: Is this what I use for the name of the seller from whom I purchased this?
post #83 of 98
hi mack warranty,

considering purchase of a 5yr mack warranty for 2 brand new Sony TVs.

46-inch KDL-46XBR9 (MSRP $3099)
52-inch KDL-52XBR9 (MSRP $3699)

how does mack determine Fair Market Value for replacement purposes if a set is determined to be un-repairable?

more importantly, what is mack's assessment of FMV, as of today 4/10/11 for each of these sets?

thank you
post #84 of 98
I just bought a front load washer and dryer total cost for both was around $1200.00 or around $600 each

Will one Mack warranty 1121 for Major appliances under $2000.00 cover both or do I need 2 Mack 1120 for Major appliances under $1000.00 one for each ?
post #85 of 98
Pretty sure for your washer & dryer, that each one will need to have their own separate policy.
post #86 of 98
I agree

Any one on this forum selling the Mack Plans giving special deals to AVS Members ?



Quote:
Originally Posted by Johnla View Post

Pretty sure for your washer & dryer, that each one will need to have their own separate policy.
post #87 of 98
Well you could also look into square trade warranties. They all are pretty much going to have the same exclusions and conditions for claims, so you might as well check out a few different companies that offer extended service/warranty plans for appliances.
post #88 of 98
Thread Starter 
Quote:
Originally Posted by kram1 View Post

I just bought a front load washer and dryer total cost for both was around $1200.00 or around $600 each

Will one Mack warranty 1121 for Major appliances under $2000.00 cover both or do I need 2 Mack 1120 for Major appliances under $1000.00 one for each ?


You will need a separate warranty for each machine. So in your case if you wanted 3 years you would need 2 1111 or if you wanted 5 years you would need 2 1120.

Thank You,
Mack Warranty
post #89 of 98
Hi Mack,

I have a couple of questions about a Mack warranty I recently purchased for a TC-P50GT30.

Question 1.
The price I paid for the TV itself is very confusing to me as a Blu Ray player and 3d kit were part of a package deal on Amazon. I purchased the 1402 warranty as it was only $5 more than the 1401 warranty just to be safe. Did I choose the right one? Here's my receipt:


Panasonic VIERA TC-P50GT30 50-Inch 1080p 3D Plasma HDTV [Electronics]
Condition: New
Sold by: Amazon.com LLC
$1,047.96

Item(s) Subtotal: $1,047.96
Shipping & Handling: $46.29
Promotion Applied: -$10.59
Super Saver Discount: -$46.29
Promotion Applied: -$10.99
Promotion Applied: -$3.66
Promotion Applied: -$104.80
Promotion Applied: -$201.81
-----
Total Before Tax: $716.11
Sales Tax: $0.00
Gift Certificate/Card Amount: -$40.76
-----
Total for This Shipment: $675.35
Total paid by Gift Certificate/Card: -$40.76

Panasonic DMP-BDT110 Wi-Fi Ready 3D/2D Blu-ray Disc Player [Electronics]
Condition: New
Sold by: Amazon.com LLC
$106.06

Panasonic TY-EW3D3MMK3 Ultimate 3D Starter Kit (Avatar 3D + 2 Rechargeable Gen 3 3D Glasses) [Electronics]
Condition: New
Sold by: Amazon.com LLC
$249.95

Item(s) Subtotal: $356.01
Shipping & Handling: $12.65
Promotion Applied: -$4.41
Super Saver Discount: -$12.65
Promotion Applied: -$4.01
Promotion Applied: -$1.34
Promotion Applied: -$48.14
-----
Total Before Tax: $298.11
Sales Tax: $0.00
-----
Total for This Shipment: $298.11
-----
Item(s) Subtotal: $1,403.97
Shipping & Handling: $58.94
Promotion Applied: -$15.00
Super Saver Discount: -$58.94
Promotion Applied: -$15.00
Promotion Applied: -$5.00
Promotion Applied: -$104.80
Promotion Applied: -$249.95
-----
Total Before Tax: $1,014.22
Estimated Tax To Be Collected: $0.00
-----
Grand Total: $973.46



Question 2.
I read in another post that you can't transfer the warranty to a new TV set .. but you can transfer the warranty with the TV if you are going to sell it. Did I read this correctly?


How to Transfer Your Contract to a New Owner
1. Send a letter to Mack Camera with the name, address, and phone number of the new owner, the make and model of the equipment with the serial number, and the service contract number.
2. Include a copy of the bill of sale and a check for the $ 20.00 transfer fee.
3. Mail all of the above to the Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
TRANSFERS DO NOT APPLY TO TELEVISION SETS
post #90 of 98
Quote:
Originally Posted by B0N3 View Post

[b]Hi Mack,

I have a couple of questions about a Mack warranty I recently purchased for a TC-P50GT30.

Question 1.
The price I paid for the TV itself is very confusing to me as a Blu Ray player and 3d kit were part of a package deal on Amazon. I purchased the 1402 warranty as it was only $5 more than the 1401 warranty just to be safe. Did I choose the right one? Here's my receipt
Question 2.
I read in another post that you can't transfer the warranty to a new TV set .. but you can transfer the warranty with the TV if you are going to sell it. Did I read this correctly?


How to Transfer Your Contract to a New Owner
1. Send a letter to Mack Camera with the name, address, and phone number of the new owner, the make and model of the equipment with the serial number, and the service contract number.
2. Include a copy of the bill of sale and a check for the $ 20.00 transfer fee.
3. Mail all of the above to the Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
TRANSFERS DO NOT APPLY TO TELEVISION SETS

Hi! My Name is Desiree and I am the Customer Relations Supervisor for Mack Camera. You bought the correct warranty. The warranty type is determined by the price you paid for the TV. If you want warranty coverage for the DVD player, you will need an additional warranty. The warranty stays with the original TV when you sell it and the new owner has to pay a transfer fee. The new TV would need a new warranty that would start on the new date of purchase. Please let me know if I can be of further assistance I can be reached via email at helpdesk@mackcam.com
Thank you,
Desiree
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