BD-C6900 was working fine, now video drops out (black screen) while audio continues playingHi All, Hope someone has better ideas than does Samsung Tech Svc with whom I spent the better part of a day...
I have the above BDP, and a Samsung 58" Plasma (3d capable), both new in Jan 2011. Marantz NR1402 AVR routes the signals and drives speakers.
I am streaming Netflix etc via wifi (very fast cable modem), and everything was working honky dory until about late March of this year.
Then, we began to notice occasional video "drop out" when playing BD, DVD, or streaming from Netflix. FIrst it occurred ocassionally, was annoying, but I didn't have time to F-around with it as we all know how these things go! Well, the symptoms have gotten much worse, such that any disc, or streaming content, is unwatchable.
The firmware was auto-updated to v:1024.1 (the most recent release) in late March. Maybe the cause? I don't have any way to roll back.
I reset the player (unplugged for >10s, plugged back in, touched the "stop" icon on the top of the player for 5+ seconds until the system went into restart mode), and did NOT re-establish wifi communication yet. I then tested BD and DVDs and both seemed to work OK (no drop outs observed for about 30-40 min of running).
Then re-established wifi connection to my router, and then to Netflix, and streamed the same movie we had attempted to watch the previous evening. Began to experience the drop out (although not yet as bad as last night).
Further, I then switched back to test the BDs and DVDs and they now exhibit the drop out behavior upon playback.
OK, to rule out that there might be some HDMI signal issue, I disconnected my brand new Marantz NR1402 AV receiver and plugged the BD-C6900 directly into the TV to eliminate any question of signal pass thru the AV unit. Also, I am using high quality HDMI cables, and remember everything worked just fine for > 9 months, initially. So I don't (yet) think the cables or the ports are implicated.
I did not reset the BD player again, so fired it back up, and BD and DVD seem to play OK, but the problems with streamed content persist. In fact worse! I resumed playing the movie I was testing with earlier, and the player began to ignore the remote control AND the top panel control touch- icons! I had to shut off the player, and restart it to regain "control". Playback is no really awful, with continual intermittent (there's an oxymoron for you!) play-stop-play behavior.
The "escalation" process thru Samsung (Phillipines center) was followed, and tomorrow I am to speak with "executive level service". Can't hardly wait. Oh, the last person I spoke to today said I'd have to pay $110 or something to have the service dept look at the BDP, since the 12 month warranty expired 5 months ago, so I guess I'm wasting my time with them--but had hoped there was a "simple" ie firmware fix to what was initially a perfectly fine working system.
Any one have a clever suggestion??? Source for prior rev of Firmware, maybe?
I suppose I could make my Samsung TV the streaming device, and just use the BDP for disc-based content...
Thanks in advance!