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Samsung BD-C6500 Bluray Player------ - Page 47

post #1381 of 1622
Quote:
Originally Posted by jlj93byu View Post

It is not a scratched disc issue, it is a player issue. I know several others with this player, including me, who have the same problem. It's only on standard def DVDs and it will freeze on one of the early warning screens. With mine, if I simply turn off the player and start again it will work. Quite annoying.

Yep, I deal with the same problem. It is annoying and I can't believe a modern day blu-ray player has trouble with DVDs.
post #1382 of 1622
Same exact problem but only with standard def DVD's. Seemed to start after the last update. Wonder if Samsung is aware of the problem....
post #1383 of 1622
Quote:
Originally Posted by biggiE48 View Post

There may not many but I'm one. I have just stop using this player it's so frustrating, either internet will not connect or BD movie will freeze on the FBI screen shot. I use my Ruko box for Netflix, Amazon etc; and it work flawless on my wireless connection. The 6500 sit next to it and can't connect 75% of the time. I want to sell it on Ebay but I don't want to pass this POS on to another sucker like I was.

I too think there is a software design issue with this unit. Firmware up to date and freezes on BD's and DVD's, the later has more issues. Just watched it freeze and skip twice watching brand new, not scratched Death Race BD. Had trouble with Transformers too a few days ago. Shut it off then reload the disc sometimes helps, but SUCKS! Don't buy this model ... at first a year ago I thought it was great but figured an update would fix issues with DVDs, but no luck and I have little hope that Samsung will continue to support this unit much longer.... money wasted.
post #1384 of 1622
i just got my 6500 from Walmart Friday. It has firmware 1016.1. Yes, 1016.1, not listed on Samsungs site. All I have done is set up wifi which worked fine. I don't have any BR's but played a couple DVD's and a few Home Made DVD's and so far they worked OK. Did not set up internet TV yet. Not sure what it has or does. Would not be interested in Face Book. Just concerned about upgrading to 1021.4
post #1385 of 1622
I was watching the DVD of a movie called Moscow, Belgium and I noticed there were several moments when there was a split-second burst of static on the screen (audio went on normally). I went backwards and played the same spots without anything odd occurring. Then the screen went black. The audio went on for a few seconds, and my TV (Samsung LN46D630) displayed a message that the signal was at a resolution that the TV could not display. This was odd, because the resolution hadn't been changed, at least not by me. What could have caused this? The same DVD played fine on my other BD player (Pioneer 320).

FYI both players are connected via HDMI to my Denon receiver, which is then connected to the TV via HDMI. The receiver is set to upscale the signals to 1080p, which the TV can definitely handle.
post #1386 of 1622
My Samsung bd-c6500 blu ray player will not start. It powers on, displays "Hello" then displays "LOAD" and does nothing. There is not even a disc in the player to try to load. The screen stays black the whole time. The player worked fine for the first couple weeks I had it, but now it does not. I only watched a few movies on it too. Occasionally after I turn it on and off a hundred times and unplug it and plug it back in it will work and get me to the menu screen, but its rare. Does anybody else have this problem. Any suggestions? Thanks
post #1387 of 1622
Quote:
Originally Posted by bigtimetimmyjim View Post

My Samsung bd-c6500 blu ray player will not start. It powers on, displays "Hello" then displays "LOAD" and does nothing. There is not even a disc in the player to try to load. The screen stays black the whole time. The player worked fine for the first couple weeks I had it, but now it does not. I only watched a few movies on it too. Occasionally after I turn it on and off a hundred times and unplug it and plug it back in it will work and get me to the menu screen, but its rare. Does anybody else have this problem. Any suggestions? Thanks

Clearly it's broken--I hope it's under warranty.
post #1388 of 1622
try holding stop button for 5 seconds to force a reboot.
post #1389 of 1622
Quote:
Originally Posted by bigtimetimmyjim View Post
My Samsung bd-c6500 blu ray player will not start. It powers on, displays "Hello" then displays "LOAD" and does nothing. There is not even a disc in the player to try to load. The screen stays black the whole time. The player worked fine for the first couple weeks I had it, but now it does not. I only watched a few movies on it too. Occasionally after I turn it on and off a hundred times and unplug it and plug it back in it will work and get me to the menu screen, but its rare. Does anybody else have this problem. Any suggestions? Thanks
Why are you trying to get it to work? Just return it or contact Samsung to have it repaired...Check your receipt from where you bought it from, you should have about 90 days to return it.

Ghpr13
post #1390 of 1622
Did anyone have these freeze problems with earlier versions? I have BSP-C6500WWB 1016.1. Or did they start after upgrading ? I surely don't want to upgrade to 1021.4 if it is going to mess mine up. I have really put it through it's paces and no problems. Installed internet tv. Will have to rent a Blue Ray movie to check that out.
post #1391 of 1622
Yes, I realize this setup issue has been discussed here. But I've read all the posts and none seem to help me.

I've been forced, since day one, to do wired DNS settings manually. My player will not talk to the netgear router automatically. When I try it just registers a 169 prefixed IP and a truncated subnet mask.

So my regular issues with Netflix being "unavailable" or various error messages informing me that the connection is bad, may need rebuffering, do you wish to continue, etc, finally resolved itself as a problem at the router. Netflix and my ISP are telling me that manually inserting the dns settings eventually conflicts with the dynamic issue of IP addresses. In order to keep my max performance I need the blu ray player to detect IP automatically from the router. Precisely what it refuses to do when setting up the network settings automatically.

Anyone resolved this? Netgear support tells me that since I have one computer working fine on the router, it cannot be their fault. Recommend I call Samsung.

I'm discussing this with someone over at the Netgear support forum and am being told that it may not be actually correct that manually inputting an IP address "locks" it and renders it unable to correspond to changing IP addresses issued by the ISP.

He suggests inputting 192.168.1.51 for any address found via ipconfig from 192.168.0.2~192.168.0.50.

Anyone understand the dynamics here? Does this enable my manual settings to correspond (talk to) dynamic IPs issued from the ISP.

I've googled the hell out of this and cant seem to find a "DNS Settings for Complete Idiots"
post #1392 of 1622
Ok, this is nothing to do with Blu Ray players specifically, but here's the networking information you need:

When your Blu-Ray player (or any other device on your network) needs an IP address, it has two choices:
1. It can use a pre-set fixed IP address, as long as it's on the same subnet as the rest of your network, and as long as it doesn't conflict with any other device trying to use the same IP address. OR
2. It can broadcast a request for an IP address using DHCP protocol, and the DHCP server on the network will assign it one. This is the normal choice.

If your device is connected directly to an internet modem, the internet modem passes the DHCP request directly to your ISP, which assigns a dynamic IP address and sends it back to the requester, along with a pair of DNS addresses (for name lookups) and a gateway IP address for the internet.

If your device is connected to a home nework provided by a router, then the router acts as a DHCP server and assigns the device an IP on the local subnet (defined by the subnet mask in the router, e.g., 192.168.1.xxx means that all IP address on the local net will start with 192.168.1. and differ in the last 3 digits only). The router also acts as the DNS and the internet gateway, standing between your local net and the internet.

In your router settings you can tell it what range of local IP addresses it is allowed to assign via DHCP requests. For example you might allow up to 8 IP address from 192.168.1.2 through 192.168.1.9 (usually the router itself would use .1). You can check which devices have requested and been assigned IP addresses on your router status page.

If you wanted instead to assign a fixed IP address to a device like your Blu-Ray player, that's also ok. You could assign it 192.168.1.50, which would be on the same subnet and would not conflict with any DHCP-assigned IP address. Or you could assign it 192.168.1.2 as long as you told the router to start DHCP assignments at 192.168.1.3. If you assign your device a fixed IP address instead of using DHCP, then you also need to assign the DNS and gateway IP addresses manually, which will usually both be the IP address of the router (e.g., 192.168.1.1). Note that devices with fixed IP address do NOT show up in the router's device status table.

There is no particular advantage to using a fixed IP address unless:
a) Some other device on the network needs to be able to talk to your device at a known fixed address, OR
b) You are having some problem with DHCP between your device and your router.
post #1393 of 1622
Thank you very much amesdp. I've learned quite a bit in the last two days. Once a few of the rudiments are acquired, it is fairly straightforward stuff.

So how on earth is it possible that many, even upper level, tech support personnel at Samsung, my ISP, and Netgear would be so unaware of any of this? Or even worse... misinformed? Is it even possible to answer phones concerning this stuff in any typical 40 hr work week and not assimilate even the basics?

I was advised on another forum to use 4.2.2.2 or 4.2.2.1 instead of the default gateway address in the DNS server field. It was not explained why. Someone at avsforum in another thread identified those as Google's public DNS servers. Do these offer any advantage over using the default gateway address?
post #1394 of 1622
Quote:
Originally Posted by frascati View Post

I was advised on another forum to use 4.2.2.2 or 4.2.2.1 instead of the default gateway address in the DNS server field. It was not explained why. Someone at avsforum in another thread identified those as Google's public DNS servers. Do these offer any advantage over using the default gateway address?

Think of a DNS (Domain Name Server) as a phonebook. When you type an address like google.com into your web browser or wahtever, the nameserver is used to look up the ip address , which in this case for google.com would respond with 74.125.224.114. So you can use any nameserver you want, it doesn't have to be the one assigned by DHCP or your ISP. If you specify it yourself, but put in an address where there isn't actually a running domain name server, then you won't be able to connect to anything by name (only by IP address). So yeah, you can use google's dns, or another good one that's always up and reliable is opendns (208.67.222.222 and 208.67.220.220 iirc). Just like a phonebook, doesn't matter which companies phonebook you use, they all should have the same number for the same name - however some are slower, some aren't updated as well, some are down sometimes, etc etc. You can usually specify more than one DNS too, so basically it checks the first one, if the name isn't in there, it checks the secondary, etc etc, until it finds the # (ip address).

The ip address(es) for your DNS/Nameserver is independent and unrelated to the ip address of your gateway.
post #1395 of 1622
Common choices for a DNS are:
1. The DNS provided by your ISP (the DNS IP addresses you get when you send a DHCP request to your ISP, or you can find out from your ISP's tech support)
2. Google's public DNS (see http://code.google.com/speed/public-dns/docs/using.html)
3. OpenDNS public DNS (see http://www.opendns.com/support/article/197)

Any of them should return equivalent results. Your ISP's DNS is "closer" to you in internet distance, so should have better performance for name lookups, but in some cases using Google or OpenDNS might fix a problem looking up a name in your ISP's DNS. There are utilities for testing DNS lookup performance from your PC if you want to compare.

Normally when you use a router, the router acts as the DNS proxy for your entire local network. That is, your devices use the router as their DNS, and the router in turn forwards the name lookups to the external DNS specified in its settings. So if you wanted to use Google or OpenDNS for all the computers and devices on your local network, you would make that setting in your router rather than in each individual computer and device. But there's also nothing stopping you from specifying an external DNS in an individual device rather than using your router. Such requests just bypass the router's DNS and go straight to the external DNS.
post #1396 of 1622
The real question is, why is it such a PITA to connect a supposedly wireless ready device to a wireless network? I have three laptops, a wireless bridge, a Droid X, an iphone 4, an Xbox 360 slim and a Roku on my network, and they each took about a minute and a half to configure. They all figure out on their own what type of security is in place and ask for the password and connect. What a concept. No lessons in DCHP, DNS, IP addresses bla bla bla required. I gave up on my brain dead Samsung 6500 after about 4 hours of hair pulling and two useless calls to their Customer Infuriation Center. I also lost my phantom center channel yesterday for absolutely no reason. This thing is a joke.
post #1397 of 1622
I have a cheap Netgear WGR614 from Walmart. I selected WPS and went to the router and pressed the WPS button and it connected perfectly.
post #1398 of 1622
I didn't have any trouble connecting to my home network at all.
post #1399 of 1622
Quote:
Originally Posted by FRANK43 View Post
I have a cheap Netgear WGR614 from Walmart. I selected WPS and went to the router and pressed the WPS button and it connected perfectly.
Quote:
Originally Posted by pbarach View Post
I didn't have any trouble connecting to my home network at all.
All that means it works with some wireless routers. I have a D-Link DIR-655 and it is a total PITA to get this thing to work with it, unlike anything else on my network. I have people who visit with wireless devices all the time and it takes them seconds to connect. Read the above posts about gateways, DNS etc. BTW, my router supports WPS for those who can't type in a password and THAT works with every device except my 6500 also. I had wireless working before the last firmware update, so I know it's possible, it's just ridiculous that it should even be an issue with so many people at this point in time.
post #1400 of 1622
My 6500 wireless was working fine until a few days ago when I got a message, something like "Due to a change in policy, TKIP can no longer be supported. Please make a change in the wireless device." Long story short, I switched to WPA2. If you look in the manual, the easiest way to connect is to go to Network Configuration, then hit the RED button if you have WPS and send the signal. This worked fine for me and I'm back on line with no delay for Netflix, which is the only app I use over the wireless.
post #1401 of 1622
Is BD-D6500 capable of playing MKV and AVI files from NTFS drives without any issues?
post #1402 of 1622
I'm still using 1020.1, and my player is setup to notify me of newer firmware versions. I see 1021.4 is available yet my player does not notify me of this. Perhaps it is because there is a disc in the unit? I'm not sure I even want the newer version after reading some of the posts here, so maybe I should turn off the notification feature.
post #1403 of 1622
I have, as stated in previous posts, 1016.1. Had it several weeks and since last posts have played 2 rented Bluray disks with no problems. I downloaded the Block Buster app with out a problem and then signed up on BB.com and got my key and entered it with no problem. Have not streamed a movie yet. I too am leery about updating to 1021.4 since I have no problems.
post #1404 of 1622
Have 1021.4, but not sure when it changed. Tonight, we couldn't get sound from Netflix although a DVD played fine in the player, so it's not the sound processing in the player. Haven't had this before. Any suggestions? Thanks.
post #1405 of 1622
Quote:
Originally Posted by rmf View Post

Have 1021.4, but not sure when it changed. Tonight, we couldn't get sound from Netflix although a DVD played fine in the player, so it's not the sound processing in the player. Haven't had this before. Any suggestions? Thanks.

I have this problem. If you take out the disc and then turn the player off and back on, the audio should work. If there is no disc in the player, it should work from the get go. For some reason, once it goes from the main player menu to a disc menu, when you switch back to the player menu it will prevent the audio on netflix from working. At least this is how mine is. So if I know a disc is already in, I will turn the machine on not by using the power button, but by first pressing the eject button and removing the disc from the tray. That way has always worked for me. Hope this helps.
post #1406 of 1622
Quote:
Originally Posted by jlj93byu View Post

I have this problem. If you take out the disc and then turn the player off and back on, the audio should work. If there is no disc in the player, it should work from the get go. For some reason, once it goes from the main player menu to a disc menu, when you switch back to the player menu it will prevent the audio on netflix from working. At least this is how mine is. So if I know a disc is already in, I will turn the machine on not by using the power button, but by first pressing the eject button and removing the disc from the tray. That way has always worked for me. Hope this helps.

JLJ is right. Though you can reboot and jam on the 'stop' button to try to keep the dvd from loading, instead of physically removing the disc from the drive.

My Sammy has been relegated to bedroom duty because of all these little bugs... haven't used it in forever. Can't believe they haven't addressed this issue yet.
post #1407 of 1622
It worked. Thank you for sparing me the Samsung "support" experience.
post #1408 of 1622
after 6 months + of use...my BD-C6500 shows this message: "activate internet@tv for a variety...blah blah lah" I've been using Interenet@tv a lot (mainly for Pandora)...when I try to access via the Internet@tv icon (or via the remote)...screen goes black...then immediately I'm back at the icon. after several tries...the screen goes black again...but with a "downloading" icon at bottom left. this remains until the machine finally times out and powers down (two hours or more last time). just replaced wireless router to be sure (Netgear N600)...connectevity is NOT the problem. firmware is up to date...Samsung "help" so far has amounted to providing a link to how to connect to internet@tv taken directly from the manual. I know HOW to connect...just can't make it work anymore.
anyone else having this much fun?
post #1409 of 1622
still pretty pleased with my c-6500.. all i do is network it to my lynsis n160
pretty good signal most of the time.. hardly ever excellent but good to very good.. and samsung has started offering HULU Plus, Viemo, and some other cool apps... and there is always the netflix... in 1080p.. pretty cool... and the blue ray quality is quite good.. i saw let the right one in, winters bone, and inception and the image quality is outstanding...


so
still pretty happy with it..
post #1410 of 1622
Has anyone been able to see the bluray player on the network? i got it connected wirelessly without a problem.

I'm trying to use the "play to" functionality of windows 7. My samsung tv in another room shows up in the menu but the bluray player does not?? I thought with DLNA, it shouldnt be a problem??!

any help/input/experiences appreciated. thanks!
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