I sent my player in to get the pause/skip/flicker problem solved that was occurring occasionally during blu-ray playback, and so far I have been highly UNimpressed with Samsung customer service. To begin with, I sent my player in 9 days ago and it is still in transit. Their website provides no information about the current status of my repair ticket except to say only 'Open,' and provide no other information. When I called yesterday to discuss my repair, the agent spent 4 minutes verifyiing my address, email, and other pointless information before I could even ask my simple question about where my player was. I am not impressed, and will be even more so if they take another week to fix my player, and then strap it to the back of a turtle to get it back to me. Do they really think being without a blu-ray player is simply a mere inconvenience for us owners? I would think they would actually be in tune enough with their client base to understand that we want our players fixed fast and then shipped back just as quick. It sucks being without a blu-ray player, and the fact that we are being inconvenienced to have it repaired means that Samsung is already on our black list because the product isn't functioning as advertised. Sheesh....I've loved the player, but am quickly getting turned off to the brand due to their lack of customer centered customer service.
Anyone else have any similar experiences or have any positive experiences with having your players repaired while under warranty?