Originally Posted by hpmoon
You all should be clarifying whether you've literally...actually...definitely checked for the latest firmware update, and installed it, AND verified that it installed correctly. Sony issued a fix specifically to address this problem.
I did...latest for the 370 ends in 0315, verified installed. On the phone finally with tier 2 Sony in the USA. He had no clue either and my case has been escalated to their engineering dept. Tier 2 agreed I had done everything possible on my end, no problems with my ISP, modem, TV, hdmi cable, firewalls, etc. To repeat, my speed is more than 10mbps and I'm hardwired to the model. No other video service presents a problem. Even YouTube streams better than Netflix on my 370. I think the Netflix CSR I spoke with gave me the best hint about the problem (of course, this still doesn't explain why for many, Netflix works just fine)...
Since everything works perfectly except Netflix...SD or HD, both are "jerky," and the Netflix CSR said since it streams fine to the PC, the issue is not on their end, BUT their KB says some vendors have difficulty properly implementing their HDCP related measures. She also told me season one of Heroes is their reference they use for troubleshooting streaming. They say that one is perfect. I had the same problem with it as with all other streams from Netflix.
My understanding about the "fix" was that connection speed for HD wasn't working right but, again, my issue is on ALL Netflix streams and NOT on Amazon HD, etc.
"This utility updates the Blu-ray Disc player firmware to version 315 and resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 Mbps or more) and watching video that is provided in HD."