Originally Posted by photofabix
My 470 has numerous issues, of late when I stick a Blu-Ray in will say "can't read disc" or something to that affect. If it doesn't do that, it will just crash with a weird pink screen. If I power cycle it a few times sometimes it will read the disc. Sometimes it will just play with no issue. It's to the point now I'm starting to hate sitting down and watching a movie, I never know if the player will work or if I will have to mess with it for 15 mintues or better.
When I turn it on a lot of times now it won't even load the home screen, it will instantly crash to the semi transparent pink screen. Today I turned it on and the screen was red, like that of the Netflix page. I had just turned it on though so nothing was loading.
EDIT: i found this link to www.blu-ray.com
forums It sound like this guy is having a similar problem as you:http://forum.blu-ray.com/blu-ray-pla...nk-screen.html
Can you remember / pin point the time line of things. You bought the player when? Did you update the firmware then? Have you updated it since and if so when? Did the problems start after that?
The first part sounds like the common Unknown - Can't read disc - Invalid error after a firmware problem w/ the unit updating. But the Pink screen sounds more like something else wrong... like maybe the number of on/off cycles is wearing down or has damaged something else.
Anyway, it sucks and you aren't alone! SonyStyle message boards are also filled w/ peoples whose units don't work or don't work right after a problem with the firmware update --> even if it seemed a perfectly normal update.
Originally Posted by JMCurtis
I checked through about a dozen BD's so far and they play fine, My Fringe Season 3 disc's bonus material doesn't play, but I've already spoken of that.
I own about 150 movies on BD, and probably another 200 DVD's, so it would take a good while to check them all, so I'm checking the more recent ones first, but no issues with anything else so far.
I do a burned disc update on my players and never a network internet one, since I'm not connected to it for this player.
Sony is still going to get a call from me about Fringe 3 and it's issues.
Good about calling them. I am going to call them about LOTR T.E. BR trilogy and Limitless on Monday... Although at this point I won't be installing any more firmware updates on any players out of warranty.
Usually if the unit works even after a bad firmware updating process it plays 100% of DVDs. It's the randomness of the BR's that it won't play that is the problem.
IDK if I mentioned it here in this particular thread. But although the CD/DVD method is IMO safer than the Network firmware update, it is NOT sheilding people from these same UNKNOWN disc error problems. Including people that paid $6.50 for SONY to mail them the firmware update disc. Now that's got to be the ultimate kick to the
Originally Posted by derekmooney
I had very similar issues with my previous (and first) Blu-Ray player, the Sony BDP-S350. But after a couple of years, it would show a message of "UNKNOWN" for many Blu-Ray discs. Some discs would never load, some would load rather reliably, but most would take 5-10 tries of ejecting and reinserting before it would load up. Once it loaded up, it was always fine. I remember thinking that if it had been a laser issue, I would have seen problems in the middle of discs, but I never did. But DVDs were never an issue.
I always suspected a bug in the firmware update process. I'm usually a "keep everything updated" kind of guy, but no longer with Sony players. I haven't updated my S470 in quite a while. Probably never will at this point.
...I can't trust the Sony update system at all. At least it was only $100 when I bought it a year ago. It'd be a fine unit to purchase for an extra TV somewhere in the house, but not for a main media system.
Hey, sorry to hear (but in a way oddly comforting) to know that others are experiencing the problem.
If the unit is working IE not showing a SYS ERR or worse then most report playing 100% of DVDs. This still doesn't totally eliminate the laser dusty or dirty or misaligned or whatever theory because they use two different lasers one for the DVD & one for the BR's. But I find it FAR too coincidental in these cases that the problems begin after a seemingly good flash/firmware update process. Either immediately, or as soon as someone hits on the "wrong" Blu-ray disc and finds that it's UNKNOWN and unable to play.
Do you remember what the time line for your unit was? When you last updated the firmware and when it happened?
It's not always easy to pin down in my case, my player was working about 40% of the BR's so it was a few weeks after installing the March 2011 Firmware V...11 - [[which has still not been updated/ latest firmware for the BDP-s560/360 ((that's the other player I own from Sony that experienced the problem))]] before I started to run into BR's that came up UNKNOWN. --> all were tested in PS3 and other players and worked fine some had even been played in this exact player fine prior to that update. But not all BR's...
Sony is in deny mode, or cover up mode. It's always cheaper at first to deny the issue exists. I'm not a litigious person but given the numbers reporting on message boards it seems big enough to call/force Sony to answer for it! IF sony admitted the problem and offered some sort of reduced re-flashing at least that would be something. Perhaps they don't know what the issue(s) causing this are, but to stick customers out of warranty with $125+ s/h bill to have them simply re-flash the unit is obnoxious!We have to find out what's behind the Sony's secret recipe for re-flashing or erasing the FIRMWARE and allowing it to be over written. How they are doing it could restore a lot of peoples' bricks and / or their only semi-functioning Blu-ray players.