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Official LG BD550/BD560/BD570/BD590 Owners Thread - Page 166

post #4951 of 6330
Quote:
Originally Posted by Karl S. View Post

I also upgraded my BD570 software to 339.c and immediately found that some (not all) Vudu movies had no sound. I found this note about setting the HDMI audio on the player to PCM Multi-Ch instead of Primary Pass-Thru and the problem was immediately solved. Thanks a lot.

Note that while your problem may be solved, the player should be passing the Digital Dolby 5.1 audio through if the connected device is capable of decoding that (which yours apparently is). Since it isn't (with 339C), you and other folks are being deprived of the maximum audio quality that you're paying VUDU for every time you watch a movie. To me, that doesn't seem like a "good" solution.

I don't have that kind of sound setup, so it doesn't affect me, but that is still no reason to accept shoddy firmware (if something that subtle is suddenly broken, it's likely a multitude of other subtle things are also awry.)
post #4952 of 6330
About a week ago, some people were complaining that 339C caused audio and video dropouts in DVDs during chapter changes. Since then, there's been no more discussion of it. Is that still considered a real problem caused by the firmware upgrade?
post #4953 of 6330
Quote:
Originally Posted by observing View Post

About a week ago, some people were complaining that 339C caused audio and video dropouts in DVDs during chapter changes. Since then, there's been no more discussion of it. Is that still considered a real problem caused by the firmware upgrade?

I'm running 339.C, and haven't seen any audio/video dropouts on the 4 DVDs I've played (3 of them bluray) since I did the firmware upgrade. I've set my video output resolution to 1080p/24Hz and haven't seen any issues either.

Where I'm having problems with 339.C is (1) MLB.TV (skipping backwards/forward during playback - many MLB.TV customers are having this problem and MLB and LG apparently are well aware of it and working on a fix hopefully), and (2) no audio during VUDU 2 minute highlight playback (can't say if there are problems with VUDU watching an actual pay movie since I haven't watched one yet).
post #4954 of 6330
Quote:
Originally Posted by Splicer010 View Post

Possibly I misinterpreted "active subscription"...

Yeh when I referred to "active subscription" I meant being a paid subscriber of MLB.TV to be able to watch actual games (live and archived). You can also register for a free MLB.COM account but that won't include the ability to watch games.
post #4955 of 6330
Quote:
Originally Posted by frank70 View Post

Note that while your problem may be solved, the player should be passing the Digital Dolby 5.1 audio through if the connected device is capable of decoding that (which yours apparently is). Since it isn't (with 339C), you and other folks are being deprived of the maximum audio quality that you're paying VUDU for every time you watch a movie. To me, that doesn't seem like a "good" solution.

I don't have that kind of sound setup, so it doesn't affect me, but that is still no reason to accept shoddy firmware (if something that subtle is suddenly broken, it's likely a multitude of other subtle things are also awry.)

Well, ACTUALLY the sound quality SHOULD be NO DIFFERENT either way. Either the player does the decoding or the AVR does the decoding, six to one, half dozen to another, type of deal. However I paid for my AVR to do all the decoding and that is what I want done and was able to do it prior to the .339 FW update. LG IS aware of the problem and IS working to correct it. Meanwhile, IF the app for MLB.TV isn't used (I cancelled my subscription opening day due to having opening day utterly RUINED for lack of a functioning app) then I highly suggest reverting back to the .323FW version as it was quite stable and zero issues, minus the MLB.TV app issue.

Quote:
Originally Posted by observing View Post

About a week ago, some people were complaining that 339C caused audio and video dropouts in DVDs during chapter changes. Since then, there's been no more discussion of it. Is that still considered a real problem caused by the firmware upgrade?

OK, here we go. I NEVER play SDVD using the LG. I ALWAYS use my Toshiba HD DVD player, the A35 for its superior upconversion capabilities. However, last nite, with Beam & Coke in hand, I decided to give it a go and see about the now talked about 'momentary glitch' at chapter changes.

Using the Disney SDVD disc, 'Old Dogs', I can confirm the the .339FW has introduced a momentary glitch when changing chapters while viewing a movie. I also tested a burned SDVD disc from a friend I got awhile back and it too has the glitch at chapter changes. Blu-ray of Disneys 'The Sorcerers Apprentice' played flawlessly as it has always. I then tried audio CD of Likin Park - Meteora and as with the BD, played flawlessly at the chapter/track changes.

Now here is where it gets interesting. While I said I NEVER use my 570 to play SDVD, I must say that I HAVE in the past, played one or two with other FW updates. Everything always worked smoothly, and the picture was pretty damn good. Not as good as my A35 but still pretty decent. Using 'Old Dogs' as my test disc, I watched the SAME chapters from the SAME SDVD disc and I must say, the 570 picture quality was pretty damn BAD. It had definitely degraded from the last time I recall viewing a SDVD, which, admittedly, has been awhile. But I think I would have remembered it being as bad as it is now, if in fact it was that bad before.

The A35, which I finally viewed the remainder of the movie on, in comparrison, was absolutely GORGEOUS! While the colors were funky and what looked almost cartoonish on the 570, was absolute film like on the A35.

So with this in mind, I will be contacting LG again come Monday and reporting this 'second issue' (I had called previously about the VUDU app and its audio problem) and requesting a FW disc to revert back to the prior .323FW version. I highly suggest that anyone using the .339FW version to do the same and revert back to the stable .323FW. Once reverted, I will again view SDVD using 'Old Dogs' as my test disc. MLB.TV (to me) is a ripoff, still has problems, so I won't miss its 'updated app' but VUDU and SDVD playback issues I do want to work correctly. So back to .323FW it is for me.
post #4956 of 6330
Well i wont be part of this thread anymore im not gonna bother fixing my lg and going to buy an oppo.
post #4957 of 6330
hi guys,

search the forum but did not find an answer to this.

i have a BD550, witch is a BD regen C, that has no online media options such as Youtube, Netflix etc and sad part is this is stuck to BD region C, since i get all my BD off amazon, most are region A.

i was trying to download the firmware from the US site and put it to a USB and try to flash the player for to the US firmware version but the player dont even check or display any messages about the firmware.

has any one here try to do this, can this be done ?

any magic key to force update ?
post #4958 of 6330
Quote:
Originally Posted by observing View Post

About a week ago, some people were complaining that 339C caused audio and video dropouts in DVDs during chapter changes. Since then, there's been no more discussion of it. Is that still considered a real problem caused by the firmware upgrade?

This happens with the 2011 models, too. I hope it gets fixed soon, it's pretty annoying.
post #4959 of 6330
Quote:
Originally Posted by bluej511 View Post

Well i wont be part of this thread anymore im not gonna bother fixing my lg and going to buy an oppo.

Outstanding! I would LUV to get an Oppo but alas, it isn't in the budget.
post #4960 of 6330
Well my motorcycle accident caused me to have a lot of extra budget but i also lost my job and have a lot of knee pain here and there haha. I paid 40$ for my lg player when i got a deal with my lg tv im not about to pay 70$ to fix it. Maybe ill use it downstairs as a dvd player, kinda weird it reads dvds but not blurays anymore.
post #4961 of 6330
Quote:
Originally Posted by Splicer010 View Post

Well, ACTUALLY the sound quality SHOULD be NO DIFFERENT either way. Either the player does the decoding or the AVR does the decoding, six to one, half dozen to another, type of deal.

So when set to PCM Multi Channel, the player decodes the DD 5.1 stream from VUDU and sends all the individual decoded channels out over HDMI as PCM, which the receiver or TV routes to the correct speakers? If so (I live in a strereo-only world and missed this subtlety), pardon my error.
post #4962 of 6330
Quote:
Originally Posted by Splicer010 View Post

So with this in mind, I will be contacting LG again come Monday...and requesting a FW disc to revert back to the prior .323FW version.

Splicer,
You can download 323.C from: http://www.dexid.org/wiki/LG_BD570

and (for fallback, if needed) 339.C from: http://www.lg.com/us/support/product...roduct-profile
post #4963 of 6330
Quote:
Originally Posted by JRLuciano View Post

Splicer,
You can download 323.C from: http://www.dexid.org/wiki/LG_BD570

and (for fallback, if needed) 339.C from: http://www.lg.com/us/support/product...roduct-profile


Thanks for the link! The prompted download from my 570 kept failing, but downloading the files to USB did the trick. No problems with internet connectivity afterwords or the sound with the 2 minute Vudu previews.
post #4964 of 6330
I can't open the .323 file....
post #4965 of 6330
Is anyone having any luck with the lastest firmware update?
post #4966 of 6330
I'm having a heck of a time with my mlb.tv subscription, too. Don't know what the heck is going on. I have a 570. I got the notice that there is an available update from LG but for whatever reason, it's having some issue downloading it.
post #4967 of 6330
Big problems! I have a 570....
post #4968 of 6330
Just been playing regular DVD's on mine. Updated today and now have the chapter change hiccup. Had an existing problem that I was hoping to see fixed but wasn't. On dual layer disks, it freezes on the layer break. Will not advance. I have to make note of the time and then jump to the next chapter, then rewind to a few seconds past the layer break. Searching here and other places, I haven't found anyone with this problem. Anyone here seen this? Maybe just my machine?
post #4969 of 6330
Give me some examples of dual layer discs and I'll check for you. You are talking about SDVD, yes?
post #4970 of 6330
Yes, SDVD. Recently, Life As We Know It and My Soul To Take.
post #4971 of 6330
I have the LG BD570C hooked up to the kids tv. I got the new Harry Potter movie today (Deathly Hallows Part 1), and it seems to have a number of 'skips' in it. One I stopped it on was around the 46m:45s mark and it skips from ch 9 to ch 11 @ about 50m in. Sorry I forget the exact times, but it always skips in exactly the same spot to exactly the same spot. I can then rewind the movie and it will rewind fine, and I can stop at like 47m and then play forward just fine, but if I let it play over that spot it skips. It isn't the disc, because it plays fine in my other Samsung player. I also have the latest firmware. I phoned LG, and the tech told me I should take it to a service center. I told him I would think about it... Please advise. Anyone else here having issues with skipping, in particular with Harry Potter?
post #4972 of 6330
Quote:
Originally Posted by frank70 View Post

So when set to PCM Multi Channel, the player decodes the DD 5.1 stream from VUDU and sends all the individual decoded channels out over HDMI as PCM, which the receiver or TV routes to the correct speakers? If so (I live in a strereo-only world and missed this subtlety), pardon my error.

The player should do this but that is not the case. When set to PCM with the new firmware it is only sending out left and right channels not multi-channel PCM in the the Vudu app. I had to revert back to .323 to get 5.1 back with Vudu, I know that most people don't seem to see this as a major problem but I own several movies on Vudu and rent at least one a week so it is an issue for some of us.
post #4973 of 6330
Hey!!!

I experienced the chapter hiccup problem on the Harvey DVD going between chapters 7 and 8. Hmm, I wonder if I should downgrade the player to 323.

Anyone know if LG is looking into this issue in addition to the vudu sound issue for people using DTS 5.1.

I bought this player mainly due to the wide range of file and codec support. Sony on samsung did not seen to offer the same range of formats. Anyone know if there is another player that has as wide range of support?
post #4974 of 6330
Switching off 24 Hz might help.

Best regards, maris
post #4975 of 6330
I tried changing back to 60hz and Harvey DVD ( not blu-ray ) still hiccups. Bare in mind the hiccup problem is not the chapter skip problem. The hiccup problem is the problem reported that is new to 339 where there is a 1/10 second stall when switching between chapters on DVDs.

I will note that I have not tried this DVD under the 323 firmware to see if it is the DVD and not the player. However, others have reported that hiccup goes away. I will check this disk if I decide to revert the firmware.
post #4976 of 6330
Quote:
Originally Posted by pldmich View Post

Yes, SDVD. Recently, Life As We Know It and My Soul To Take.

Are there any other dual layer titles out that I may have? How can one tell if a SDVD is dual layer or not?
post #4977 of 6330
Quote:
Originally Posted by Splicer010 View Post

Are there any other dual layer titles out that I may have? How can one tell if a SDVD is dual layer or not?

Pop it in to the computer. If you bought the DVD within the last 10 years, it's most likely a dual layer disc. If it has more than 4.7GB of info on it, it's dual layered. Dual layered DVDs can fit 9GB, single layered can fit 4.7GB.
post #4978 of 6330
So, with this in mind, my Disney release of Old Dogs, is likely a dual layer disc then? If so, I didn't go past chapter 10 but could rewatch to see if it has a problem also.
post #4979 of 6330
Quote:
Originally Posted by Splicer010 View Post

So, with this in mind, my Disney release of Old Dogs, is likely a dual layer disc then? If so, I didn't go past chapter 10 but could rewatch to see if it has a problem also.

I'm not 100% sure on 'Old Dogs.' When I looked up some movies on Target.com, for instance, 'The Dark Knight' and 'No Country for Old Men' - it says "Dual Layered" in the title. For 'Old Dogs,' it just says 'Widescreen.'

Since it came out in a Disney combo pack, there's always the chance that it got a single layer DVD, and that possibly, the standalone DVD is single layered, too. If you put it in to the computer, how large is the disc?
post #4980 of 6330
Quote:
Originally Posted by observing View Post

About a week ago, some people were complaining that 339C caused audio and video dropouts in DVDs during chapter changes. Since then, there's been no more discussion of it. Is that still considered a real problem caused by the firmware upgrade?

YES! today I had the same issue. So minor and yet SOOO frustrating!
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