Official LG BD550/BD560/BD570/BD590 Owners Thread - Page 194

The only problem I can quickly see is that it's encoded with 5 reframes and, in my experience, only files with 4 or fewer reframes will play on the 5** series. The answer is to reencode it with HandBrake and it should work out.

Good luck.

Hi all,
I have the lg bd550 and the latest drivers but I still have problems when I accelerates in x2, my lg bd550 freeze and I can't do nothing ! so I have to disconnect it directly
anyone have the same problem?

thanks

hi guys, i am new to the forum but have recently tried playing a br rip in mp4 format. the playback was brilliant till approx 34 mins into the movie when it just shut off.
i tried another movie of the same format and had the same result. the only way i could get passed that specific point in the file was to ffd at 6x past it, but then again later it shut down again.

note the files play on my pc just fine.

i havent updated my firmware yet, because i understand if i do i may have similar problems with the mkv format like i did with my ps3.

M4P, Unfortunately the only MKV downloads available were the ones encoded by "momentum". I had to settle for the Xvid versions (boo hoo!). Stuff like that can happen often with some TV shows. But thanks for the reply.


Kringle, I just examined some more MKVs in light of what you said. Most of what I have are 4 reframes, but I also have numerous ones which are 5 reframes that play without problem. *shrug* - But thank you, also!

If anyone is bored or feeling adventurous, and would like to add their wisdom to this... download a couple of episodes from Deadliest Catch Season 7 - episodes 1 through 13 are smooth sailing - 14 through 16 the waters get rough (so to speak).

Other examples of problematic MKVs are the most recent episodes of Ice Road Truckers and Pawn Stars, just to name a couple.
...Yeah yeah, laugh away at my choice of viewing!

Bummer...


If you could include the file info for one that works, we might be able to get to the bottom of this - I'm intrigued...


You're so VERY History Channel.

I also ran into a few MKV files (including some of the more recent episodes of Deadliest Catch) that would not play on my BD590. When this happens, I use mkvmerge and I re-encode the file. The key is to choose "no compression" before muxing with mkvmerge. The muxing process only takes a couple of minutes and the new MKV file will play on the BD590 without any problems...

so, who can help me?

Kringle,
As per your earlier suggestion, I reencoded a file that did not work with Handbrake and the new file played fine.

Seeing as you'd like to feed your intreague, here's file info for a recent download that did play fine. Who am I to deny you such fun?!
Thanks again.

General
Complete name: F:\\VIDEOS\\TV SHOWS\\DEADLIEST CATCH SEASON 7\\DEADLIEST.CATCH.S07E13.720P.HDTV.X264-MOMENTUM.MKV
Format: Matroska
File size: 1.23 GiB
Duration: 43mn 26s
Overall bit rate: 4 043 Kbps
Encoded date: UTC 2011-07-06 02:56:11
Writing application: mkvmerge v4.0.0 ('The Stars were mine') built on Jun 5 2010 14:31:43
Writing library: libebml v1.0.0 + libmatroska v1.0.0

Video
ID: 1
Format: AVC
Format/Info: Advanced Video Codec
Format profile: High@L4.1
Format settings, CABAC: Yes
Format settings, ReFrames: 5 frames
Format settings, GOP: M=1, N=10
Muxing mode: Container profile=Unknown@4.1
Codec ID: V_MPEG4/ISO/AVC
Duration: 43mn 26s
Bit rate: 3 578 Kbps
Width: 1 280 pixels
Height: 720 pixels
Display aspect ratio: 16:9
Frame rate: 29.970 fps
Color space: YUV
Chroma subsampling: 4:2:0
Bit depth: 8 bits
Scan type: Progressive
Bits/(Pixel*Frame): 0.130
Stream size: 1.09 GiB (89%)
Writing library: x264 core 115 r2008 4c552d8
Encoding settings: cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=14 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00

Audio
ID: 2
Format: AC-3
Format/Info: Audio Coding 3
Mode extension: CM (complete main)
Codec ID: A_AC3
Duration: 43mn 26s
Bit rate mode: Constant
Bit rate: 384 Kbps
Channel(s): 6 channels
Channel positions: Front: L C R, Side: L R, LFE
Sampling rate: 48.0 KHz
Bit depth: 16 bits
Stream size: 119 MiB (9%)

kenn1980,
Thanks for replying, I'm so glad others have run into the same issue. Er um, I mean that in a nice way.

Unfortunately your post was a day after I reencoded a file with Handbrake. A 44-minute show took about 2 hours to reencode. "A couple of minutes" with mkvmerge is much more appealing. I'll give your method a whirl next time I'm in a geeky mood again.

Were the MKV files that originally did not play on your BD590 created with mkvmerge 4.8.0? (So far, the ONLY problem files I have had have all been created with 4.8.0) Or perhaps there was something else you noticed about the files which was the root of the problem?

I'm just kind of bummed because I hope that I don't start running into lots of files that will not play on the LG(s), yet play fine on everything else.

1. I bought a new BD570 at the first of this year, connected it, and it was working fine. I play a few BD's, lots of DVD's, and lots of Netflix. Possibly it came loaded with 317 or 323. At some point after I got it it wanted to upgrade itself, so I finally let it. It probably upgraded to 332. I never noticed any problems with either FW. A little over a month ago we stopped using the player because we were painting that room. Once we started using the player again it would play DVD's but would not play Netflix. You could go to your que and pick a disk, but it would sit at a long time at the "retrieving" screen, then give an error message that the title was not available. A few days ago I let it do another upgrade, but it still wouldn't play Netflix. I did the resets, delete/reactivate netflix, etc. but still wouldn't play Netflix. Doing internet research I found a lot of people on amazon forums with this problem, and all of the people here. I've read almost all of this forum so I'm ready to go back to 323 and try it.

2. I had my BD570 connected to a Denon AVR. When I reconnected it a couple of weeks ago the AVR would not recognize it, so I had to connect it directly to my TV. I still haven't figured out that issue.

I find it absolutely amazing that a product from a well known company can have as many problems as this one has. I might expect it for some cheap no-name products, or a company like Hyundai or Kia, but not a name brand company with good reputation. I bought a Sony TV and in reading the forum here for it I found that the previous generation of Sony TV had a serious problem and Sony replaced all of them with new models for free. I would expect LG to do the same with this flawed product line. I contemplated the LG TV that was in BestBuy for about the same price and similar reviews as my Sony, but now I'm really glad I didn't choose it. I don't think LG deserves to be selling products in our market, but that's just my opinion.

The Japanese are way out ahead of the pack in their engineering and business acumen. The Koreans are toward the back (as the unhappy owner of a Korean designed water heater, I know from experience.) The Chinese are clearly dead last. Yet they all market products here because that's free enterprise and "if you build it they will come". As always, it's buyer beware.

That being said, the BD-5xx may be buggy, but in my case it does what I'm interested in doing just fine, so to me it was worth the price.

I have plenty of experience with LG from washing machines to microwaves to BDP and I find them to make a quality product at an excellent price and does everything I bought them to do for my family and me.

Most don't realize that LG is the old 'Gold Star' crap company from the 70's. So take it for what it's worth. But I digress.

After reading all of this thread since Jan. 2011 I find that a lot of people use the player for different things, and some people have problems with the various features. I only play DVD's and Netflix. I have not had any issues with DVD's but this is our primary way to access Netflix so it pretty much makes it impossible for us to use Netflix. If I only played disks I might be happy with it, but for me WiFi streaming was the reason I bought this product and flaws in the WiFi streaming make the product almost worthless to me.

What really bothers me, besides buying a product that is so bad, is that I did a lot of research prior to buying the thing. BestBuy had a Sony model and this LG model, both with the features that I wanted including built in WiFi. I searched for reviews and found people that said the streaming was not as good with the Sony, but good with the LG, so I bought the LG. Now I find that I probably bought the inferior product and my wife would not be happy if I tell her that we need to buy a different player, especially after I drug her all around town trying to find a store that had this one in stock.

I checked my BD570 and found that it was at FW 360 (it recently updated). I downloaded 323, put it on a CD, and put it on the machine. I also did the factory set initialization, deactivated netflix, and reactivated netflix.

IT STILL WON'T PLAY NETFLIX!!!

It shows my que just fine, then when it gets to the "retrieving" screen it doesn't do anything. After about 5 minutes I get a message "... this title cannot be watched... at this time...".

Anybody have any more suggestions? I think I have done everything I've seen recommended.

Having any other issue with any of the other apps? Is Top Gear in your queue? Call Netflix and tell them your issue. They can likely help. There was a deal where Top Gear in queue would not allow NF to work on the BD570. Call Netflix.

In the new unbundled Netflix regime that charges separately for discs-by-mail and streaming, is it possible that you are now not paying for streaming? Even if you aren't, it will let you see your queue and browse, but just won't let you play a movie. That sounds like what is happing to you. Check your "my account" on the Netflix web site to make sure you're still paying your 8 bucks for streaming.

Interesting...

I really like my BD570. Maybe I've been lucky but the only problem I've really had is the occasional file that won't play and that's likely due to how it was encoded (I do need to find a tutorial on MKVMerge).

Now I have an LG lcd monitor that just died on me and it's just under 3 years old. When I bought it, it was considered a high end monitor. Won't power up at all. LG has sent me a prepaid label and it's going in for warranty service next week. I guess I'll see how that works out to form an opinion about LG as a company.

Nope, the full account still works. I stream various things at work at lunch time, we streamed an episode of Glee last night and we're streaming a movie right now. I just set my laptop up next to the TV, connect an HDMI cable to the laptop, crank it up and go. Well it is kind of a pain- you have to boot the laptop, wade through updates of Windows and Firefox, go to netflix.com, switch from the laptop screen to the TV screen, connect the laptop to its power brick so it doesn't time out after awhile and shut itself off, hope that the cat doesn't jump on the laptop, etc. ... But it does play the movie on the big screen. (It's actually a bit odd to see your Windows desktop up close on a 55" screen.)

Hi Fredman,

I've never heard of your particular problem with this player. How long have you had it? If you just got it, I would try an exchange. Or, you could trying contacting LG (the number for support is in my signature).

Is there anything in the WiFi section of the BD570 that would interact with my router and affect streaming? My BD570 can connect to the router easily, it can go to my netflix que easily, it can play youtube videos, but it can't stream netflix. I don't have a VUDU account but I went into that app once and it told me that my network connection was too slow to use that service. I have cable internet and its speed is usually 10mbps to 15mbps. I have a DLink router- previously it was set to operate B/G mode but since I got rid of my old laptop with 802.11b I changed the router to operate in G/N mode. Even though the 570 will still connect to it and transfer data, could this setting affect its streaming?

Are you running any devices that do not support wireless N? If so, your network will run at G speed only for backwards compatibility, slowing down your BD570. Additional factors would be the number of walls you are going through and other devices in the same frequency spectrum (cordless phones, microwaves, neighbors Wi-fi, etc.) You should first try to make sure that any other devices are not using your network while you are streaming, if your network is not password protected, start by doing that. Next, you can try changing the router to run on a different channel that may be less prone to interference or reducing the physical distance between the router and your BD player.

Hmm. In your instance I would go to the setup area and unregister the device then re-register it, (at netflix, no biggie) if you haven't already done that. Or in worse case scenario, redo your instant queue, or add something to it and see if the new addition will play.

I assume other netflix enabled devices work fine with your account and your queue?

As far as wireless, I've never had any worthwhile luck on the Bd570, the tv does fine (also lg) but never the blu ray. I use ethernet for the blu ray.

Good Luck!

Joe

The 570 had always worked well with my wifi. The router is in a closet about 15 feet from the 570. I've never had any problem with interference before. It has been a month since the 570 was used. In that time it was unplugged and moved to another room then a month later it was moved back and plugged back in, and the router was changed from B/G to G/N. Shortly after moving it back it updated to FW 360. With my recent problems and reading this forum I updated it back to 323. The 570 still connects to wifi and thinks everything is fine, and it streams youtube just fine. It shows the netflix que and if I change the que from my computer then it shows up as changed. I have reinitialized it and reinitialized netflix numerous times. I can stream through my laptop over the same wifi, and even through my iphone.

thank you for you answer, I had this problem before but it stoped before the new update h08lgo0905. I just watched MKV files with USB key, i have not this problem for every movies.

This may not help but atleast you wll know your not alone, I have a dlink router and had similar issue's like net flix would almost work when the router was set to N but I put it back to G and it works fine so I left well enough alone I still have tube tv so I wont benifit from HD so should be OK, although I had trouble with a PC with N too but it has a cheap trendnet wifi card so in my case a PC had issues too (wouldnt connect at all) the bd 570 seemed to be slow n N and would time out if I remember correctly, I blamed it on my dlink router (looks nice but sucks)

I've had good luck with the DLink, better luck than w/ Linksys.

I have a big variety of wifi devices in my house-
4 laptops
1 desktop
1 Mac
2 iphones
2 Nooks
1 bluray player

I'm going to try different settings on the router next.

Any idea why I can't play this stream or play this file from USB? It plays fine on my WDTV Live Plus.

General
Unique ID : 225438375633498741916849005423633253400 (0xA999DA112E4509A98D02CDAC30FA4418)
Complete name : L:\\Video\\Arthur (2011).mkv
Format : Matroska
Format version : Version 2
File size : 8.74 GiB
Duration : 1h 49mn
Overall bit rate : 11.4 Mbps
Encoded date : UTC 2011-06-25 14:48:12
Writing application : mkvmerge v4.8.0 ('I Got The...') built on May 24 2011 03:12:58
Writing library : libebml v1.2.0 + libmatroska v1.1.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 4 frames
Muxing mode : Header stripping
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 49mn
Bit rate : 9 870 Kbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.199
Stream size : 7.40 GiB (85%)
Writing library : x264 core 115 r2008 4c552d8
Encoding settings : cabac=1 / ref=4 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=9870 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Muxing mode : Header stripping
Codec ID : A_DTS
Duration : 1h 49mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 1.16 GiB (13%)
Language : English

My BD590 gives a 'Disc Error' when reading Blu ray disks only.

All other DVD's or CD's play fine except for Blu Ray disks.

I can hear the laser pickup making 'clicking' noises as if trying to read the disk but fails with a 'Check Disc/Disc Error' message.

I reset the power per LG support, no help.

Anyone have any ideas ?

Just an educated guess. . . Since it plays DVD/CD which uses a "red" laser, I would suspect that the "blue" laser in your player is out. BD players generally have two laser diodes in them. A "red" one just as is used in a standard DVD player, and the "blue " laser diode for playing Blu-ray discs. The "blue" laser light emitted by that diode is a shorter wave length of light then the red one and is necessary to read the tighter packed data on a Blu-ray disc.

As an added note. If you use a Blu-ray player a lot for NetFlix or other internet apps, remember that usually all the Blu-ray player electronics are more than likely also powered up including the "blue" laser diode. Life expectancy on "blue" laser diodes is shorter than the old standard "red" diodes. Makers of Blu-ray players probably realize this and know that a heavily used BD player for network apps will require replacement sooner, rather than later.