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Official LG BD550/BD560/BD570/BD590 Owners Thread - Page 203

post #6061 of 6335
1/27/12 at 9:42pm
What receiver do you have? Guage is only important for a loooooooong run. 6' means nothing. As I said, I have the least expensive (under $3) cables and no issues.
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post #6062 of 6335
1/30/12 at 12:54pm
i've had my bd570 for well over a year with no problems. but lately it has not been recognized by the tv when i turn it on. i will see the LG screen with purple dots light up, but then nothing happens at all. this can be when both going into the main menu (like to select netflix for instance) or if a disc is in the tray it will not load to the disc. my tv just says "check signal cable." sometimes i have to turn the player off and then on again multiple times to get it to finally be recognized by the tv. lately this process had gotten more ridiculous, and sometimes after 10-12 times i give up.

i have replaced the hdmi cord, tried a different input on my onkyo receiver, and plugged directly into the tv. nothing has worked. i've unplugged to reset the device and that doesn't do anything either. do you think the player is dead or what? all of my other units plug into the same receiver via hdmi and i have had 0 issues with them. does anyone have any thoughts on what this could be?

i feel like the unit could be dying or dead. it just irritates me since i paid $180 for in only about a year ago!
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post #6063 of 6335
1/30/12 at 2:00pm
Quote:
Originally Posted by tuffluck View Post

i've had my bd570 for well over a year with no problems. but lately it has not been recognized by the tv when i turn it on. i will see the LG screen with purple dots light up, but then nothing happens at all. this can be when both going into the main menu (like to select netflix for instance) or if a disc is in the tray it will not load to the disc. my tv just says "check signal cable." sometimes i have to turn the player off and then on again multiple times to get it to finally be recognized by the tv.

Try using the composite outputs from the BD570 to a composite input on your TV. If that works, then your TV and the LG are having trouble negotiating a connection across the HDMI. Could be that you're requesting 1080p output at 60Hz. and either the HDMI cable or one connector or the other is degrading the signal to where that won't work. Or possibly the TV or the LG's ability to drive the cable at those speeds has degraded. While you have it hooked up to the composite (assuming that works), you can try setting the HDMI output to 720p or 1080i and see if that helps get the HDMI back on track.
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post #6064 of 6335
1/31/12 at 3:40pm
Quote:
Originally Posted by frank70 View Post

Try using the composite outputs from the BD570 to a composite input on your TV. If that works, then your TV and the LG are having trouble negotiating a connection across the HDMI. Could be that you're requesting 1080p output at 60Hz. and either the HDMI cable or one connector or the other is degrading the signal to where that won't work. Or possibly the TV or the LG's ability to drive the cable at those speeds has degraded. While you have it hooked up to the composite (assuming that works), you can try setting the HDMI output to 720p or 1080i and see if that helps get the HDMI back on track.

okay so i hooked it up via composite and it worked fine. i actually hooked it up via hdmi to the tv directly and it worked fine (i thought i did this before, but apparently i was wrong). so i thought maybe one input on the receiver was bad. so i tried all of the others and none worked, not even the one that is currently running the cable via hdmi (with no problems). i actually switched the 1080p from 24hz to 60hz back to 24hz and one of the inputs worked for a while. but today i checked and it was back to not working.

so i guess this makes me wonder if the onkyo 7.1 receiver i have is bad or if it is the blu ray player. is there any way to check? i'll be damned if i didn't sell the other spare blu ray player i had sitting around forever about a week ago. i just didn't realize i was going to need it or i would plug that one in and see if it worked.

any other help or direction in diagnosing the problem anyone can offer?
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post #6065 of 6335
1/31/12 at 4:01pm
Leave it on 60Hz...That should fix it for you.
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post #6066 of 6335
2/2/12 at 12:39pm
Quote:
Originally Posted by low.lyan View Post

Hello everyone,
tried to find a solution through the post, but no way.
I have a BD570 that is awesome for playing a lot of format. I mainly use it for DLNA an it plays almost everything.
I use it to read a share on a nas device (QNAP) without any problem except one.

When I play full HD movies (big files raging from 4 to 25 GB) during the play it seems that the video stutters... Every second it loses a fraction of time gettin it to go as an hiccup (sorry, but for me it's difficult to explain in English). Tried every type of config with no result.
It's strange that if I play it from the DLNA feature of my LG 47LE8800 I get NO problem, so it's related to the player.

Can anyone help/assit me?

Thanks!

Marco

(attached a simple detail of a file that has the problem)

No one has this kind of problem? LG support via mail form on web site is really slow to respond... At least here in Italy...

Thanks you if you can give some help
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post #6067 of 6335
2/2/12 at 2:06pm
Quote:
Originally Posted by low.lyan View Post

No one has this kind of problem? LG support via mail form on web site is really slow to respond... At least here in Italy...

Thanks you if you can give some help

I can stream ~5GB type media files (e.g.: a 90 minute movie in DVD MPEG format) from an SMB/CIFS share smoothly to my 570, but not if I'm using a wireless-G connection. To avoid stuttering I need to use a wireless-N connection (or presumably a wired connection, though I've never tried that). Even though the raw bitrate of the movie is well within the wireless-G specs, I think there is a lot of overhead in the SMB/CIFS protocol. I suspect that if you were to connect to a true DLNA server (some NAS's provide both SMB and DLNA), you could get stutter-free operation over wireless-G (or maybe you'd need wireless-N or wired for the still-larger files.)
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post #6068 of 6335
2/2/12 at 2:21pm
I am able to stream DVD video, but even an HD slideshow video (1080P) is unwatchable because of stuttering. Not a network issue in my case (Gb wired network). keep in mind, the LG is only rated to 100Mb on its wired Ethernet port. My solution was to buy a streaming Media Player which handles both DVD and bluray video without any playback issues.
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post #6069 of 6335
2/2/12 at 2:43pm
Quote:
Originally Posted by frank70 View Post

I can stream ~5GB type media files (e.g.: a 90 minute movie in DVD MPEG format) from an SMB/CIFS share smoothly to my 570, but not if I'm using a wireless-G connection. To avoid stuttering I need to use a wireless-N connection (or presumably a wired connection, though I've never tried that). Even though the raw bitrate of the movie is well within the wireless-G specs, I think there is a lot of overhead in the SMB/CIFS protocol. I suspect that if you were to connect to a true DLNA server (some NAS's provide both SMB and DLNA), you could get stutter-free operation over wireless-G (or maybe you'd need wireless-N or wired for the still-larger files.)

My network is all wired. Tried to use samba, cifs and various DNLA servers (PC side, NAS has Twonky)...

Quote:
Originally Posted by xekester View Post

I am able to stream DVD video, but even an HD slideshow video (1080P) is unwatchable because of stuttering. Not a network issue in my case (Gb wired network). keep in mind, the LG is only rated to 100Mb on its wired Ethernet port. My solution was to buy a streaming Media Player which handles both DVD and bluray video without any playback issues.

The HD video has a small glitch, but every 2 two or so seconds! Same for me Gb network, newly cabled. What a pity!!

What media per do you use?

Thanks a lot you both!!!
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post #6070 of 6335
2/2/12 at 5:19pm
We stream 720p/1080p via wireless N all the time on the LG 590, 720p plays perfect and 1080p only has an occasional stutter. The 590 is in our son's room on the other side of the house from our D-Link DIR-655 router. When wired it plays all 1080p content perfectly smooth, I tested it for several hours when we bought it before placing it in our son's room.

Using Serviio for DLNA.

Jason
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post #6071 of 6335
2/2/12 at 11:33pm
Quote:
Originally Posted by DaGamePimp View Post

We stream 720p/1080p via wireless N all the time on the LG 590, 720p plays perfect and 1080p only has an occasional stutter. The 590 is in our son's room on the other side of the house from our D-Link DIR-655 router. When wired it plays all 1080p content perfectly smooth, I tested it for several hours when we bought it before placing it in our son's room.

Using Serviio for DLNA.

Jason

BD590 and BD570 have the same internal chip? Or it is different? Maybe that can be an explaination...

Thanks
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post #6072 of 6335
2/3/12 at 4:43am
Quote:
Originally Posted by low.lyan View Post

BD590 and BD570 have the same internal chip? Or it is different? Maybe that can be an explaination...

Thanks

The ONLY difference between the 570 & 590 is the 590 has a HDD...
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post #6073 of 6335
2/3/12 at 7:46am
Mine is a 590, with the limitations I noted before. Media Player is a NeoTV 550.

Xekester
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post #6074 of 6335
2/6/12 at 11:09am
Quote:
Originally Posted by DaGamePimp View Post

We stream 720p/1080p via wireless N all the time on the LG 590, 720p plays perfect and 1080p only has an occasional stutter. The 590 is in our son's room on the other side of the house from our D-Link DIR-655 router. When wired it plays all 1080p content perfectly smooth, I tested it for several hours when we bought it before placing it in our son's room.

Using Serviio for DLNA.

Jason

Have you got the latest firmware?
I can't belive that the same video doesn't sutter on the LE8800 and it gives me that kind of problem on the bd570!
I'm an unlucky user?
LG support still missing (they reply, but no solution yet "we're investigating")

Thanks guys!
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post #6075 of 6335
2/6/12 at 5:59pm
Quote:
Originally Posted by low.lyan View Post


Have you got the latest firmware?
I can't belive that the same video doesn't sutter on the LE8800 and it gives me that kind of problem on the bd570!
I'm an unlucky user?
LG support still missing (they reply, but no solution yet "we're investigating")

Thanks guys!

I think that one key variable here that is not being specifically discussed is bit rate. I think to successfully stream 1080p content over Wi-fi, the content has to be highly compressed, with a relatively low bit rate.

Users who obtain low bit rate content downloaded from the Internet, may be able to play 1080p content back just fine, just as content from Vudu or Netflix will play back okay (because it has been compressed to manageable sizes). However, when working from higher quality, higher bit rate 1080p files that weren't compressed for Internet distribution, there is a much higher potential for playback issues.

For example, I don't think anyone making Blu-ray rips at full quality would be able to successfully stream those files on a consistent basis with the BD570, especially not over Wi-fi. Files captured from digital video cameras may have the same issue depending on the bit rate.

Even when using Ethernet, there seem to be bandwidth issues with these players which could cause issues playing back high bit rate content over the network based on previous posts here from other users.
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post #6076 of 6335
2/6/12 at 9:35pm
Quote:
Originally Posted by low.lyan View Post

Have you got the latest firmware?
I can't belive that the same video doesn't sutter on the LE8800 and it gives me that kind of problem on the bd570!
I'm an unlucky user?
LG support still missing (they reply, but no solution yet "we're investigating")

Thanks guys!

Using the firmware that was suggested to me in this thread, I think it was .323. The latest firmware gave me nothing but issues when it came to anything other than blu ray playback.

Jason
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post #6077 of 6335
2/7/12 at 4:06am
Quote:
Originally Posted by DaGamePimp View Post

Using the firmware that was suggested to me in this thread, I think it was .323. The latest firmware gave me nothing but issues when it came to anything other than blu ray playback.

I concur... using any firmware other than .323 will cause all sorts of odd things to happen. Could be your problem, low.lyan.
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post #6078 of 6335
2/7/12 at 4:48am
I have advocated .323 as being the most stable FW available since this past spring. The only drawback to .323 that I have found, at least in my use of it, is that the MLB app is screwy because MLB changed how they transmit. The subsequent FW's that came out all were rushed, at least by LG standards, and all have noticeable issues for frequently used features.

Using .323 exclusively, I have only had 1 BD that played, but stopped 1/2 way thru and I think it is a disc issue (bought used rental from BB), Max Payne. I haven't tested on my Panny 65 yet but everything else works flawlessly, including streaming.
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post #6079 of 6335
2/7/12 at 7:11am
I have version BD.8.31.362.C firmware (latest), but now I've tried flashing BD.8.31.323.C
Same issue...

Unlucky me!

Thanks
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post #6080 of 6335
2/7/12 at 5:31pm
Hi guys. My BD570 suddenly stopped connecting to my wireless network. I've made no changes to my router or my network. It worked after installing the .323 update, but it hasn't been able to connect wirelessly for about a week. I've tried re-initializing, rebooting, etc. Anyone else having this issue? Any ideas?

Thanks.
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post #6081 of 6335
2/7/12 at 6:47pm
Reboot/reset the router?
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post #6082 of 6335
2/7/12 at 7:49pm
Quote:
Originally Posted by jake9 View Post

Hi guys. My BD570 suddenly stopped connecting to my wireless network. I've made no changes to my router or my network. It worked after installing the .323 update, but it hasn't been able to connect wirelessly for about a week. I've tried re-initializing, rebooting, etc. Anyone else having this issue? Any ideas?

Thanks.

I assume that after you reset the BD player you went through the wireless setup again. What happens during the wireless setup? Does the player see your wireless network?
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post #6083 of 6335
2/7/12 at 8:13pm
Quote:
Originally Posted by Vampidemic View Post

I assume that after you reset the BD player you went through the wireless setup again. What happens during the wireless setup? Does the player see your wireless network?

Thanks for the reply. Yes. It sees my network (and my neighbor's) but won't take my password. My password hasn't changed in forever. It usually just connects right away w/o entering my password. Then about a week ago it stopped connecting and I get the message "connection failed. do you want to try again?" At that point it prompts me to re-enter my password but won't connect to my network.

I've tried rebooting the router too, but still no go. I wonder if I try removing password??
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post #6084 of 6335
2/7/12 at 8:23pm
You don't need the password for the router if you use 'wireless' and push button instead of manual. At least that is how my Cisco-Linksys N router works. In fact I just had to do it this afternoon.

You can also try repositioning the router as well.
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post #6085 of 6335
2/7/12 at 9:38pm
Try changing channels on the router.

xekester
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post #6086 of 6335
2/10/12 at 7:57am
Quote:
Originally Posted by CPB View Post

Well, it would appear that through trial-and-error I have discovered an issue with the BD590 and the HD-PVR 1212 .ts files. These files appear to have a "Header Bitrate" of 20.000Mbps straight out of the device (non-configurable) even though the bit rate of the actual file is closer to 13.5Mbps (the max constant bit rate the 1212 puts out). The BD590 will not play any of the files I have that contain this 20.000Mbps Header Bitrate. The seemingly random (so I thought) files that it plays are ones that I've edited with VideoReDo4/H.264 where the Header Bitrate is dropped to just under 20 by default (19.200Mbps) during the re-save process.

The BD590 has no problem with these files, and those with even lower header bitrates - video resolution of the file is not the issue at all, as I had incorrectly assumed. For example it wouldn't play an SD file that's 640x480 and 5Mbps bit rate, because the header bit rate was 20. But it plays a 1920x1080 file with a 13.2Mbps bit rate that has a 19.200Mbps header bit rate.

I would never have figured this out if it were not for using VideoReDo's CTRL-L function to compare the specs of the files that wouldn't play, to the ones that do play. Mediainfo doesn't seem to show the "Header" bitrate.

So while this situation seems to be somewhat unique and probably the vast majority of folks won't run into this problem, I am glad to have figured out how to get the BD590 to play my media, even though it will take a bit of converting. So I am not as upset with the unit today as I was last night

I know this reaches WAY back into this thread, but I've been lucky enough to be one of those rare folks that encounter this same issue w/ my new BD570 not playing 1080i .TS files from my Hauppauge HDPVR. I ran some tests and have determine that it will play 720p .TS files at any bit rate OK. But it refuses to play any .TS captured at 1080i regardless of how slow the bit rate is set during capture.

It appears that VideoReDo can fix the .TS files, but I've already invested in Smart Cutter to remove commercials and I really don't need the function of VRD. Is there any other (free?) utility out there that can fix the header bitrate problem w/ .TS files created by the HDPVR at 1080i so that it can playback on my BD570??

Thanks in advance for any help.
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post #6087 of 6335
2/10/12 at 2:03pm
BD570C - Firmware BD.8.31.362.C

My player has stopped reading any BD, but DVDs work fine. It may have coincided with the FW update but can't say that for certain. Everything else works fine with YouTube, networked into computer, etc. Just no luck with any BD I've tried; they all give me a quick spin followed by a check disk and auto eject.

I tried pulling power but that only resulted in a need to re-enter my network information. I looked for a newer firmware version but it looks like it already has the most recent one.

Any suggestions?
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post #6088 of 6335
2/10/12 at 6:41pm
Quote:
Originally Posted by Mike570c View Post

BD570C - Firmware BD.8.31.362.C

My player has stopped reading any BD, but DVDs work fine. It may have coincided with the FW update but can't say that for certain. Everything else works fine with YouTube, networked into computer, etc. Just no luck with any BD I've tried; they all give me a quick spin followed by a check disk and auto eject.

I tried pulling power but that only resulted in a need to re-enter my network information. I looked for a newer firmware version but it looks like it already has the most recent one.

Any suggestions?

Unfortunately, this sounds like a hardware failure of your drive mechanism. Blu-ray disc are read with a blue laser, whereas DVD and CD disc use a red laser, so it's possible for the hardware to fail in such a way that only Blu-ray discs stop working.

It's probably worth attempting to disassemble and clean the drive (be careful if you do, these things are delicate - there are some tutorials online with suggestions), but you may need repair to resolve (which is probably more expensive than replacing the player).
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post #6089 of 6335
2/16/12 at 12:24am
Hi All,
Will the BD590 stream 1920x1080 60p .mp4 videos (via Home Link network media streaming)?
Will it also do 1920x1080 30p?
Thanks!
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post #6090 of 6335
2/16/12 at 10:20pm
Quote:
Originally Posted by pjd813 View Post

Hi,
I'm using an LG BD570 to directly stream BD rips from a hard disk on my home network to my Home Theater system thru the BD570. I'm not using any DLNA software in between the network or computer and the BD570, I'm streaming directly from the hard disk to the BD570 via Homelink.

Ever since I've been sharing mostly 720p BD rips as .mkv files I have noticed that more of these files will not play on the BD570 than I have experienced before with .avi or .mkv rips of lesser quality. When I try to play these files the screen will do it's spinning icon thing and then play the next movie in the file list. These files will then play just fine on a WD Live Plus on the same network in another room.

Is anyone familiar with the parameters of the .MKV file I should be paying attention to that would make the files more reliable when I create or share them?

Thanks

Quote:
Originally Posted by Bob K. View Post

I recommend you use MediaInfo (http://mediainfo.sourceforge.net/en) to look at the parameters of your mkv container. MKVtoolnix (http://www.videohelp.com/tools/MKVtoolnix) is also another program you can use to look inside the container.

In my experience, my BD570 will only play Level 4.1 or lower MKVs. It'll sometimes play MKVs encoded at levels higher than that, but it's spotty.

I struggled with this problem for the past year or so. I couldn't stand how some mkv's wouldn't play. After many days of troubleshooting I finally found a fix that has been working for me and my BD590.
It seems that MKVs that were created with 'Header Compression' cause them not to play on our LG blu-ray players. Good news is that there is an easy way to check if an MKV was made with Header Compression and a fairly painless way to remove Header Compression.

STEPS:
1) Download and Install MediaInfo and MkvMerge
2) In MediaInfo, ensure that the 'Explorer Extension' box is checked.
3) In MkvMerge, select File/Options/mmg and check 'Disable Header Removal Compression...'

To Check if a MKV file has Header Compression:
1) Right click on the MKV file in Windows and select MediaInfo. MediaInfo window will open and if the MKV has Media Compression, it will say "(Header Stripping)" under 'First Video Stream'. Close MediaInfo.
2) To remove Header Compression on that MKV, run MkvMerge.
3) Drag your MKV into the MkvMerge window
4) Click on the 'Extra Options' tab
5) Click on each track and make sure that the 'Compression' setting is set to 'None' for all of them.
6) In the 'Output Filename' field, set the location/name of the new MKV you will be creating.
7) Click on 'Start Muxing'.
The fixed MKV will be created. On my 3yr old PC it only takes 3mins for an 8GB 2hr MKV file.

Hope this helps others!
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