About 3 months ago, we got the latest Moxi Box from Charter. I ended up adding a Fantom GF1000EU 1TB hard drive to it. About a month ago, there was what appears to be a software update. The Moxi software version is now 4.1c.2.26C3R-P.296432.
Ever since that update happened, I've been having trouble with the external hard drive. The hard drive is recognized, it gets formated and then works fine for a few days and then the Moxi doesn't recognize it. I disconnect it, reconnect it and have to re-format it again, losing everything on it.
This has happened 5 times since the upgrade and I'm at a loss. Any ideas or suggestions? Charter Customer Service wasn't any help.
Ever since that update happened, I've been having trouble with the external hard drive. The hard drive is recognized, it gets formated and then works fine for a few days and then the Moxi doesn't recognize it. I disconnect it, reconnect it and have to re-format it again, losing everything on it.
This has happened 5 times since the upgrade and I'm at a loss. Any ideas or suggestions? Charter Customer Service wasn't any help.
