Official Sony BDP-S570 Owners Thread - Page 100

Does anyone know how to get Netflix now on the CDN units? I recall Sony mentioning they would support this with a firmware update, but don't see it in the setup menu?

I bought this player a week ago. I did do the upgrade. Netflix runs very smooth...absolutely no problems..love it.

Now the problem...For the first time last night I tried a BR. I started one disc, it started playing, but then my wifey said she didn't want to watch that movie. So, I pressed eject from the front face. The 570 froze. It showed the play icon and the time was --:--. It stayed that way for 5 minutes. I had to unplug/replug the unit and then press eject again to get the disc out.

Next disc, started it up and everything ran fine. But we fell asleep, so I just pushed power off....the thing never turned off.....it froze again. It stayed that way for over 30 minutes.... I had to go unplug it again.

Going to return this thing to Sams Club if I dont see any improvements....this is totally unacceptable!

It's my understanding that if the movie is labeled as HD in the Netflix queue, then they will originate it in HD. But, what reaches your screen depends on how fast your Internet connection is. Netflix software seems to adjust picture quality on the fly, based on the connection.

Try resetting your 570 to factory default settings followed by restarting your player and see if this corrects the problem. I was having some issues with my 770 (similar model) after the latest firmware upgrade and was advised by Sony tech support to complete this procedure. My 770 now works perfect!

I have a Sony BDP-BX57 which I understand is the same as the s-570.My problem is with loading a Netflix queue item. I can load the first one I choose and it plays OK. When it's done and I choose a second item, it fails to load and I get a message saying the device can't play this protected content, even though it is not protected. If I then return to the queue and select the same item it loads correctly.

I contacted Sony support and they told me to turn off the player, unplug it for 60 seconds, then restart it. This did not work. Has anyone had this problem and fixed it? thanks.

> If I then return to the queue and select the same item it loads correctly.<<br /> I have the same problem with my BX57. I have not been able to fix the problem.

I just purchased Sony BDP-BX57 which is by first Blue-Ray. I really like the streaming function with NetFlix. Is there a way to stream CNN or sports via Netflix or Hulu using the BSP-BX57, if I could I believe I would drop my cable?

Thanks Bob

According to the rep at Netflix, they do not stream to any blu-ray player in HD; only game boxes.

Well hopefully Amazon will start their subscription service soon. At least they stream in 720p. I have VUDU on my TV Internet apps and they stream in 1080p and Dolby 5.1 so it would be awesome if they would start a subscription service.

Hi. I am a newb to this forum. Just got my s570 in January and have been using it, as is, out of the box. Just now have i attempted to connect it to the net via wifi. It is connected and reads my wmp on the computer but doesn't seem to recognize the net for updates or streaming. What might i have to do to get it to work?

In reading the 1st 36 pages on this thread i see that usb sticks formatted with ntfs is not recognized by the player, nor is mkv files over a dlna. Have they fixed it with a firm ware yet?
Has anyone tried using an external hardrive connected via the usb port to play their mkv files? Is this even possible?

Thanks,

Klept

Just a note: ALL Netflix content is protected.

I unfortunately upgraded my S-570 to firmware version 752 and immediately noticed disc startup was much slower. Then my next disc from Netflix was "Machete", which I learned via the Internet that my Blu Ray player will no longer play at this firmware version. The disc plays fine in my PC.
I've been trying to get Sony to help but they believe my firmware upgrade didn't complete correctly (although it seems to have gone fine). They want me to factory reset and then re-install the firmware. Problem with that is the player will not re-install anything because I'm already at the latest firmware, factory reset doesn't change that. I'm trying to get them to send me the 735 version so I can downgrade.
So far, I'm not getting very far. They don't believe there is any issues with version 752.
Is there anyone else having better luck with Sony than me?
Does anyone know where we can get firmware version 735 so I can downgrade my player?

The issue with the disc in question is concerning BDLive, the latest firmware has broken the toggle setting that allows you to turn off BDLive therefore making the disc playable. One thing I suggest people with said disc try is going into BD viewing options and setting the memory storage to the external memory and then not installing memory. This may cause the disc to put up a warning saying bdlive has no memory, alvin and the chipmunks 2 does, but then you can hit continue and BDlive content won't be loaded. It's worth a try until the next firmware update.

As far as dealing with sony, don't settle for level 1 support, if you have tried their basics without resolve be firm, but polite and demand to be eskilated to level 2 or above. level 1 does almost nothing unless it's a basic problem with setup that can be solved easily. They have no concept of software issues, or anything that requires thinking outside of reading a script.

No problem like that with my BX57 from Costco. Did you guys updated the firmware?

Yes - it is set to notify me of updates

I didn't get any notification. Just manually forced it to update.

It could also be your connection. Previously, I got a lot of similar issues on my Xbox 360 Netflix player. It seems when I stop play the current movie, the connection from Netflix still send over the stream and I have to wait a while before watching any new films.

I don't believe this is true. The rep may have some bad or misconstrued information. Netflix streaming is certainly streaming in HD on my 570 as well as my sister's LG Bluray player. Perhaps the rep meant 1080p streaming? As far as I know the PS3 is the only device to offer that as of now.

Well, I know I can see a remarkable difference between Netflix SD content and their HD content.

MacinMan,
Thank you!!!! Your suggestion worked just as you described. I was finally able to watch this disc.
Why I'm excited about my Blu-Ray player, made by the company that developed the technology, actually plays a Blu-Ray disc is beyond me.
I've owned numerous DVD players over the years and never ran into these issues. They just played every disc that I put in them, kind of what you would expect.
Lesson learned, don't upgrade the firmware until I check in with the forums first.
What's the over/under on when Sony finally realizes they have an issue with 752?

Dave,

What people nay not know is, blu-ray was a joint operation in development. Several companies contributed to the spec. The two main ones I know of are sony and panasonic. I have panasonic players, and the sony player. Overall I think Panasonic is overall more reliable. The', only issue I had was they released firmware a while back for their 65/85 players that broke netflix streaming, within 2 days, they released a new firmware to fix it. Their response time was very quick. With sony, it seems like they don't acknowledge problems, or people who call in aren't getting to the right level of support that actually can do something, or cares. So their bugs usually go unfixed for longer then they should. DVD players work differently, they just playback video and audio, they don't run java code like blu-ray players do, they don't require firmware updates to add features, etc. Even though slower, I think the only truly solid players for blu-ray were the profile 1.1 players, they didn't connect to the internet, they didn't deal with BDLive. They simply just played the discs. Profile 2.0 added features, but also introduced many instabilities.

Anyway, I'm glad the solution worked for you.

I don't doubt you can see a difference between their HD and SD content. With SD delivery I can also see a difference too with cable content. But if they have HD delivery why not say so? I can't find any mention of HD or SD on their web site, no mention of surround sound, and no 'tiers' of service or prices. Sony and Amazon both show clearly that HD is more money. I haven't subscribed to Nexflix yet because I want to be sure my internet interface is good enough for HD. But maybe you can tell me: does HD cost more when sent to the S370?

Joe Kustra

I did not know this but if you click under genres on the netflix homepage and scroll down it will show you all the HD content that netflix offers.

If you view the same disc on the general web page it does not indicate that it is HD this may have something to do with Netflix variable speed loading, I really do not know the reason for this.
Unfortunately to the best of my knoweledge the 570 does not indicate HD feed from netflix but it plays the HD in excellent quality.

Has anyone actually called Sony about the firmware issue?

Hi. I am a newb to this forum. Just got my s570 in January and have been using it, as is, out of the box. Just now have i attempted to connect it to the net via wifi. It is connected and reads my wmp on the computer but doesn't seem to recognize the net for updates or streaming. What might i have to do to get it to work?

In reading the 1st 36 pages on this thread i see that usb sticks formatted with ntfs is not recognized by the player, nor is mkv files over a dlna. Have they fixed it with a firm ware yet?
Has anyone tried using an external hardrive connected via the usb port to play their mkv files? Is this even possible?

Thanks

I did. I told the Sony rep that random picture drop outs started occurring after the last 2 firmware upgrades. I told him it happened with both the S570 and S770. I suggested that the firmware upgrades caused some kind of incompatability issue with my receiver. He said that it could not be possible because firmwares are designed to make the player more reliable. He quickly pointed fingers at the receiver, saying I should bypass it first. When I told him it was a high end Sony model receiver, the rep said he would transfer me to the technical department so that they can help wth changing the settings on receiver. I was disconnected so never spoke to anyone after that. Sony did send me an e-mail with a event id/case number.

Did you take my suggestion and ask to be escalated ? level 1 support has no concept of firmware and software bugs. It was only after I've been escalated would anyone admit to a software problem. Based on what i've read, most posters who have told their tales with technical support haven't asked to be escalated, and have let level 1 support push them around and around.

Many companies when it comes to the customer treat you like you're stupid, and they know everything. Which isn't true, having a willing attitude to teach and help is different then just blowing people off. There are a couple things though to also take into account. Legally tech support people, even if they know a solution to the problem can't tell customers, if they did, and the customer tried to fix the problem, resulting in damage to the product or other property, or even a person, the company could get sued, or worse. They do keep certain info hush hush to protect themselves. The other thing we need to do as either a professional, or a consumer, who is beyond entry level basics, need to say I need to talk to someone who can help with thi sype of problem. If more consumers would assert themselves and not settle then these companies couldn't push people around . Remember, they're only in business because we give them business, technical support only has a job and do what they do because people need help but on top of that settle for what they're fed without any real education.

HD content is labeled as such in the Netflix app on this player when you open the details on a show as you're about to watch it. I know they charge a bit more for HD BlueRay discs, but I'm not sure how that impacts streaming.

Hi all, I am a happy owner of a BDP-S570. I have been monkeying around with it since I bought it in Jan 2011 and it has performed well overall. I performed two firmware updates since I got it and am now on the very latest Sony firmware update currently released as of now. For the life of me, I could have sworn in the previous firmware version(s) I had on this player, whenever I streamed content from the internet (like Pandora music, Crackle movies, videos, etc.) it was always presented in two channel stereo sound.

Recently however, I am noticing that every internet content I stream is now presented in multichannel sound to my Sony STR-DA4600ES receiver. I have tried toggling the BDP-S570 "Downmix" setting from multichannel mode to stereo mode. It does not matter what that is set to... my internet streams all come in as multichannel surround sound mode now. The Sony receiver blue light is lit up and all the speakers are showing on the LCD display as active. Yep, there is surround sound coming out alright... but why? as I thought all these internet music streams are only in stereo?

Makes me wonder if the new firmware has a bug where it is stuck in "downmixing" to "multichannel" PCM no matter what setting you set in the menu screen. (sort of like what I see some have mentioned about the BD Internet access mode disabled by this new firmware and cannot be turned off?
As much as I find it interesting and entertaining that I am now getting multichannel surround sound from Pandora and all other internet music streams, it makes me wonder if my BDP-S570 is misbehaving like this? (I have not tried a total reset yet as I think I like the multichannelness for now).

Anyone else getting this multichannel PCM audio from the internet streams? I am on the latest firmware.
Oh and before anyone suggests I check my receiver decode mode setting, yes I have it set to AFD (Auto Format Detect). It detects it as multichannel surround sound. I can manually force my receiver to two channel mode, but that is not the issue here. The BDP-S570 is all of a sudden streaming mutlchannel from the internet streams (always on, cannot turn it off)!

Update: Nevermind folks, I found my answer. The cause of constantly getting multichannel PCM streaming from all my network connections was because I had the BDP-S570 "DTS" setting set to "NEO:6 Music" instead of "Off" in the settings menu. I set this to "off" and now all the internet music is back to regular 2 channel streams. fyi. case solved.

I now have the PS3 Slim 120GB. What I want to know is the 3D quality on the BDP-S570 better then PS3 3D? Sony support team says the PS3 has the same exact 3D technology as the S570 or S770 and I called back like 10 times to get different opinions.

I've had this player for about a month and use it regularly to stream YouTube. The problem I have is if I quickly search through and watch a handful of different videos in a short period of time the player loses its internet connection and I have to power down and reboot for it to reconnect to my wireless network. Any ideas as to what might be causing this issue?