Originally Posted by moshster
So after having my set replaced back in Feb and getting tired of my eyes going to the 2 bright solar flare spots above the Samsung logo I called Samsung and complained. Last week a tech came out to my home, verified the flashlighting and ordered a new panel. Today, he came with the replacement panel, it was made in Korea, the one he took out of my TV was made in Mexico. I was hoping this would be the silver bullet and put this issue to reset however upon re-installation and power up we both could see the flashlighting issue all over the new panel as well. He took pictures of it and stated Samsung will get back to me. He also stated he has a feeling this is NORMAL for this TV since it's so large. I said well if this is normal then Samsung can come back here and pick it up and refund my money because I cannot watch movies like this.
I also made sure he used a super low torque setting on his cordless drill (set to 2) during re-assembly to avoid any pressure from over tightened screws.
We shall see what happens, with any luck they will settle on a new 65D8000 and hopefully it will not have flashlighting.
Attached are some pics I took earlier with my cell phone, you can see the flashlighting (this is their black test pattern in the Samsung tech diagnostic menu). Again, these are pictures of a BRAND NEW panel which was replaced 5mins prior, made in Korea.
So I had a made in Canada set replaced with a made in Mexico set and now a replacement panel installed made in Korea, all with terrible flashlighting above the Samsung logo...
I am not getting much of a response to the questions below in another UN65C8000 thread, so let me re-ask the questions here. Thanks.
Does anyone know the codes required to access the Samsung Tech Diagnostic Menu for which Moshster just posted the screen shot? Placing the TV into this mode seems to be the best way to look for uneven screen lighting problems.
Call me crazy, but I am thinking of purchasing a 65C8000 local store demo model that has an excellent picture with no visible defects. It's at the Amazon "October 2010" deal price and will come with the original Samsung warranty.
In some extended in store viewing the other day using HD NHL Hockey, HD Golf and HD Baseball programs, I couldn't see any vertical banding, flare spots, off-axis viewing or motion blur problems on this TV. The store also has a Sony 55HX929 adjacent to the 65C8000; I preferred the picture on the Samsung, even though I am a long time Sony HDTV guy. Of course, the much larger 65 inch display of the Samsung is pretty seductive, as compared to the smaller Sony.
With all of the performance problems reported on this forum I am certainly thinking of purchasing an extended warranty for this TV and will probably go with the new Costco/Square Trade warranty, as it would provide an additional 3 years of coverage for only $99. I must say that Samsung does seem to stand pretty well behind this TV, as many frustrated owners have reported.
I am going to take a dark scenes movie DVD to the store today and see how the TV fares on that material, too. Is this the type of programming that people have seen the most backlighting problems with?