Originally Posted by speeddmon
Thanks I just called but they had me fax over my receipt and told me to call back wednesday once everything has went through, said something about hhgregg didn't file the paperwork correctly or something. The lady told me to turn down my brightness and see if the buzzing stopped but of course it didn't. I'm going to also mention about my stand as well and try to get a new one. Let me know what the tech says when he comes out.
Called Samsung again and talked to a rep, and also got a call from the Samsung Technician:
. Samsung Rep said the IY02 designation refers to where the model was made. Interesting because if the IYs are buzzers, then we know one factory either has or is using inferior internals.
Samsung Technician called as well. He said plasma panels, due to the technology, will not vary within certain models. I forgot to ask if its possible that IY02 and NY02 locations have inferior/superior parts which could affect the buzzing issue - someone else can call to find out.
Samsung Technician also said the buzz is inherent to all samsung plasmas due to the component inside using the high voltage signal. He said the buzz can vary TV to TV, and he also said that after the first 200hrs, the buzzing will go down/reduce. He suggested I exchange the unit for another to see if I can find one with less buzzing. He said if he goes through with the repair ticket, Samsung will replace the power supply first, and that sometimes this makes the buzzing louder. He said the next set would be to replace the panel with a new one, but he said he couldn't guarantee that Samsung would approve a new panel replacement.
Nevertheless, I'll be exchanging this for another at HHGregg as I canceled my repair request. There are low buzzers out there, as my old one was fairly quiet....now we have to find out if its related to the "Version" number or where the model was manufactured/assembled. I'd hate to have to exchange this for an LCD or another 42" plasma (the LGpj350) as I think the PQ on this set is outstanding and will likely be much better than even some sets that are a few hundred dollars more expensive.
EDIT: And the stand on my IY02 was much easier to assemble than my NY02 - all screwed in securely and smoothly all the way down.