The Official AVS TiVo "Series4" Premiere topic - Page 50

When I get that message it typically meant that my local internet connection was down.

As for Iphone app how were you accessing it. Was it via your local wifi or the phones network?

My Premiere was also running slow last night, and eventually got the yellow exclamation point at the top.

Must have been something on TiVo's end.

Thanks everyone. I suspected that it was on their end.

The recent software update really helped with this. TiVo CSR's may or may not be giving out advice that reflects this change. Certainly, for years, you couldn't go wrong with the standard answer ('don't use HDGUI, it's painfully slow'). Now I think there's no reason not to use it. It may be a bit slower sometimes, but at internet speeds you're talking about, it's largely a non-issue.

That's great news. Thanks so much for the informative feedback!

I should be receiving my new Premiere and Elite shortly. I hope to get the PLS on each for $399, unless I can finagle a lower price somehow (anyone have any tips?). I'm still unclear, however, on whether selling my two Series 3 HD's and transferring the PLS on them will affect my discounted PLS on the new units. TiVo's PLS rules stipulate that one of the units on the account must be at full-price for the succeeding ones to qualify for the discount (up to a maximum of five discounted service agreements). Is there a penalty after the fact if one transfers the first unit(s) on the account? Here the quote from the TiVo service agreement:

"If the registered account holder's Qualifying Subscription is cancelled or otherwise becomes ineligible, the oldest eligible TiVo service subscription on the account shall become the registered account holder's Qualifying Subscription and will no longer receive the MULTI-SERVICE DISCOUNT. TiVo service subscriptions currently receiving the MULTI-SERVICE DISCOUNT shall continue to receive the MULTI-SERVICE DISCOUNT as long as there remains a Qualifying Subscription in accordance with these terms on the same TiVo customer account. "

Can anyone interpret this provision for me? Or does anyone have experience with a similar PLS scenario where you upgraded and then sold the units which you were replacing?

Hi, I received my Premiere this week, the unit was working fine until yesterday. This morning there was not signal being output, even though the green light on the front panel was still on. I unplugged the Tivo and upon replugging it, the signal came back and it seems to be working fine now. Is this a common occurence with the Premieres or does this mean I have a defective unit? Also, is there a better way to revive the Tivo other than unplugging it? I couldn't find a power button. Thanks in advance

I didnt think you could transfer the lifetime service from anything to a new purchase. They only let you transfer (for a lower fee) if you are replacing a failed box out of warrantee. They charge you a fee for replacing the dead box with a refurb of same model and charge like $200 to xfer the lifetime.

Still on or back on? Power in the USA is pretty bad. It may be pretty bad everywhere. My last power outage was 2 seconds on 3/12/2013. I average one small failure per month and one major (>1hr) every six months.

There is no ON/OFF button because the Tivo is always on. You can use the menu to kill the light. The TiVo keeps running.

A small power drop or surge can cause a error with any electronic unit. The best idea is a small UPS. You can probably run your TV, router/modem and the TiVo from one 100VA UPS that is not much larger than a outlet strip. When a UPS gets old and the battery weakens, it still makes a great outlet strip. I have several and have never killed any CE device connected to a UPS. It's like driving a car without a spare. You may never need it, but when you do.....

Joe, if there had been a power outage, wouldn't that have affected my other devices also(clocks, etc.)? If I hear you correctly, this is not a normal behavior and there might be a problem with my Premiere.

Is it using component cables or HDMI?

I suspect it's HDMI, and based on what happens a my house (with ALL of my HDMI devices) sometimes you just won't see anything on the screen until after you power down everything and start over. Thank you, Hollywood . . .

It's connected via HDMI indeed. I thought it might have been a bad handshake too. But nothing improved after powering everything down, then up again. I even swapped the HDMI cable, and connected the Tivo to another HDMI port on my receiver, to no avail. The only solution that worked was to pull the power plug and plug back in. Maybe there was a software/firmware upgrade overnight? I noticed that the porogram info when you switch channels is now at the bottom of the screen, it was at the top of the screen yesterday.

Right, I'm not talking about transferring service to a new box. I'm talking about (1) buying two new units, each w/PLS, (2) selling my two HD's which each already have PLS, and (3) transferring the PLS on the HD's from my account to the new owner's account. I hope that clarifies the scenario.

Just to be clear (as someone else mentioned) the only way to power down the TiVo is to unplug it. So you didn't "power everything down" until you unplugged the TiVo.

Makes perfect sense
Anyway, hopefully this was an isolated incident and it won't happen again.
At least i know how to revive the Tivo now

Possibly, I don't know what else you have and/or if the Premier is too sensitive. If it happens again I'd vote for a bad unit. I only have one device that tells me if there has been a power failure if I am not at home: my microwave and it's only right 50% of the time. You are supplied with 220V and sometimes only one leg fails. For a major outage I have to look at my oven clock to check duration since it's the only AC powered clock. The rest are battery powered or have a battery backup. If I am home and not asleep the lights might go out, or not.

If you have other items on the same outlet as the TiVo and they agree there was no power problem, you might have a bad unit. My Premier is on one UPS that powers my TV, four other DVR's, my AVR, and a clock radio (HD - battery backup too). I have very bad power. It might have been cosmic rays. Don't worry until the next time.

I was living in CA for Loma Prieta in 1989, yet power was only out for 8 hours. Here I have had several 12+ hour outages. I also have two inverters to power my fridge & oil heat.

I had an issue where my new Premier locked up after taking an update and self re-booting, and required a hard reboot (Unplug) in order to restore functionality.

Thanks, I suspect that's what happened with my unit as program info looks different today. Might not be an abnormal behavior after all.

I think it might have to do with the new "Green" Hard Drives not spinning back up after a reboot. I remember reading something about it in the upgrade thread.

It's a real trap if you're not around for a few days and have recordings scheduled. Fortunately my two main machines are an upgraded S3 and an upgraded HD. My new premier is on the kitchen.

I believe that's only for a certain brand and models of drives (of which people wanted to upgrade their TiVo with). Not related at all to the drives TiVo uses.

That's what I thought too, but the issue did happen. Haven't had a 2nd update yet, so...

Yes that was a software update from 14.9 to 20.2, the HDUI should look much different now. Here are the latest HDUI screen shots.
http://www.tivo.com/mytivo/service-updates/index.html

http://twitter.com/#!/tivodesign/media/grid

Cool, thanks for confirming. And I do prefer the new look

There will be another major software update coming in the next few months. With a completely new Netflix and YouTube interface, and bug fixes.
http://www.engadget.com/2012/01/11/u...treaming-hand/

You will probably hear about it first from Margret on Twitter: http://twitter.com/#!/tivodesign and be offered a priority update weeks before anyone else receives it.

You should also join the TiVo Community Forums for the best info:
http://www.tivocommunity.com/tivo-vb/index.php?

I see the TiVo service is down again tonight.

It has been working fine here tonight. I know it went down a couple of times in the last week. Right in the middle of watching Netflix. But I have been on Netflix for the last couple of hours with no issues.

It's back up and working fine this morning. About 9:30 last night, I was watching one of my recorded programs and got the banner that said, and I am paraphrasing here: "your internet connection is fine but the TiVo service is unavailable. Some functions will not work." No big deal. I was headed to bed anyway. I just hope this is not a harbinger of things to come. I would hate to think I paid for lifetime service only see the quality of that service decline in a short amount of time.

It's been going down alot lately. Hopefully it's from some improvements they are implementing.

I think Tivo's new NetFlix features (5.1 sound and the updated NetFlix UI) are supposed to be implemented this spring, which might explain the outages. I'm really looking forward to that because I now turn on my (loud and hot) PS3 to watch NetFlix.

FYI: Premiere Elite 4-Tuner, 2TB HDD w/ on board MoCA - Price Drop $399.00 w/ free shipping.
http://www.abt.com/product/57088/TiVo-TCD758250.html

New Base Premiere TCD746500 gets a 500GB HDD (from 320GB 45HR HD to 75HR HD)
http://www.amazon.com/TiVo-TCD746500.../dp/B007JPCL88

Premiere price also went up $50???