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Samsung PNXXc550 Owners Thread *NO PRICE TALK* - Page 85

post #2521 of 2803
Quote:
Originally Posted by mikek View Post

1st issue: Sharpness at zero: this turns off any TV produced "artificial" sharpening.

2nd: I think that was discussed a dozen or so pages back.

3rd: I have seen that. I believe that if you turn off the eco setting to off. I think that what causes the complete black screen.

-mk

Thanks mikek for your replay.

Regarding the Sharpness I must admit that my two previous plasmas had the sharpness default option (depending on the Picture Option) around or near the middle of the ruler, which appeared sound to me. The Samsung’s User Manual is no help in this issue. Nevertheless I find the image too soft for my taste near Zero, so I will keep my settings (about 30 for the Bluray and 40 for the DVD).

Respect the HDMI Black Level control, the only thing I found specifically on the thread was a comment by tomsem that depending if the output was on RGB or YCbCr this function is respectively available or not . I am no able to tell if my LG DVD is outputting in RGB, because the only option it has in this regard is something they call BLE (Black Level Expansion); but also the Sony Bluray has something “similar” they call HDMI Deep Color Output. As usual the User Manuals on both units are cryptic about exactly how each one works or what actually does. By the way, which is supposedly the best way to output to the TV RGB or YCbCr?

I have checked the Eco function and it is completely turned off, so I will stick to the school of thinking that it is something that is inherent to the design of the processing engine of the TV.
post #2522 of 2803
what does the PN50C550 firmware update supposed to fix?
post #2523 of 2803
YCbCr is what the industry standard is. RGB is more computer.
post #2524 of 2803
Wow just got my TV in.

What can I say WOW, what an improvement over my DLP. It looks small in my cabinet should have gone bigger

These pictures are taken in the morning 7:20 am you can see what I have to contend with




Once the TV is on LOOK





Thanks you all for turning me on to such a great TV.

No buzzing

Even the wife notice a difference in the picture that alone is like seeing someone walk on water.

I still need to do some tweakin I'm sure that after I have used it for a month or so I can get the colors dialed in.

Right now I just can't dial in the flesh tones, there not Yellow or Green but most people look like they have a tan. Which I know there alot of people that haven't been in the sun,
post #2525 of 2803
Also should state that I have turned my cell down to 10. I have tried 15 and 20 just to see whats its like.

My lord might was well shine a light in my eyes the whites are so bright.
post #2526 of 2803
hi , i look on samsung site but can not find it,

where can i find the new firmware for my pn58c450 ?

thanks

sly
post #2527 of 2803
Quote:
Originally Posted by vorghath View Post

Wow just got my TV in.

What can I say WOW, what an improvement over my DLP. It looks small in my cabinet should have gone bigger

These pictures are taken in the morning 7:20 am you can see what I have to contend with

Once the TV is on LOOK

Thanks you all for turning me on to such a great TV.

No buzzing

Even the wife notice a difference in the picture that alone is like seeing someone walk on water.

I still need to do some tweakin I'm sure that after I have used it for a month or so I can get the colors dialed in.

Right now I just can't dial in the flesh tones, there not Yellow or Green but most people look like they have a tan. Which I know there alot of people that haven't been in the sun,

Grats on the new TV. I got mine 2 weeks ago and its amazing! Enjoy!
post #2528 of 2803
Quote:
Originally Posted by vorghath View Post

Also should state that I have turned my cell down to 10. I have tried 15 and 20 just to see whats its like.

My lord might was well shine a light in my eyes the whites are so bright.

Use Warm2 color mode to fix the wrong bluish-white light. Warm2 + calibration = D6500 correct mode.
post #2529 of 2803
I received a couple of phone calls today. Caller ID says it is KW ITECH.

They asked me about my TV repair and I told them it hasn't been repaired yet. The person told me that the service center received the part and I should have been contacted about repairing the TV. She said she will contact them and that they will contact me about scheduling a repair.

A few hours later Samsung(KW ITECH) called me and asked me the same questions. She said the repair is taking too long and asked if I would be interested in a replacement. I told her that would be fine.

Not too long later she called back and said that this model is out of stock and that they will replace the TV with the 2011 51 inch model.

So that is the lastest news. Hopefully I will get the newer model and I won't have these same problems.

-mk
post #2530 of 2803
Quote:
Originally Posted by vorghath View Post

Wow just got my TV in.

What can I say WOW, what an improvement over my DLP. It looks small in my cabinet should have gone bigger

These pictures are taken in the morning 7:20 am you can see what I have to contend with



Thanks you all for turning me on to such a great TV.

No buzzing

Even the wife notice a difference in the picture that alone is like seeing someone walk on water.

I still need to do some tweakin I'm sure that after I have used it for a month or so I can get the colors dialed in.

Right now I just can't dial in the flesh tones, there not Yellow or Green but most people look like they have a tan. Which I know there alot of people that haven't been in the sun,

Hmm, yeah the TV does look quite small in that large cabinet. I personally will never buy a cabinet like that, because it limits you on TV size. I don't see how those types of cabinets are so popular these days. Try the flesh tone option. Maybe get a calibration disc and use Warm2. I don't have a problem with flesh tones on mine once I calibrated properly.
post #2531 of 2803
Anyone know if there is an option in the service menu to turn off the "info pop-up"? I'm tired of it always popping up and displaying the resolution and refresh rate when I start and stop games/videos on PS3 and XBOX.
post #2532 of 2803
Quote:
Originally Posted by longball07 View Post

Exactly.....The best bang for your buck Flat Panel of 2010, hands down!

About 10 months since I got this tv and still no regrets at all. Picture looks even better than it did last year.
post #2533 of 2803
Quote:
Originally Posted by Dathon View Post

Yes the model# I understand, but no one ever explains what the "real" difference is between the models that incurs extra cost. People mention software features like "CinemaSmooth", but really anything in the FW or software is negligible in cost for the manufacturer to add. They flip a bit in the firmware and turn that feature on for certain models. There is nothing physically worth $1000+ more on the higher-end models.

I understand the panels go through a screening process and there are several grades (Grades A,B,C). But really, is there that much of a difference in plasma panels to warrant paying for the top-of-the-line of the same size? It's not like the old CRT days, where they came in nice wood cabinets and you paid extra for the nicer cabinetry work. If they added better internal parts to the higher-priced tv's then I would understand. Anyone remember when CD players came out, and then Pioneer introduced it's 1-bit D/A converter and better mechanical transports? Well, we all know where that technology went, down the drain...Even though 1-bit D/A was superior, they went back to using 16-bit D/A and junky disc transports.

I understand what you are saying. But you are discussing something that is factual vs something that is personal choice. The Samsung model # determines whether it is entry level, mid, or high-end. Regardless of size or cost...that is fact. However, whether it's personally worth it to you to pay more...that is personal choice.

I personally don't care about 3d at this time. I wanted the biggest screen with the best picture I could afford. I would rather have the entry level 63c550 than a smaller c7000/8000 Samsung. The same size "high-end" Samsung was more than I personally wanted to spend for watching tv. The entry level Samsung gave me everything I was looking for at that price point. Especially when I could easily "upgrade" the tv to Cinema Smooth for free.

So I completely understand what you are saying. For me, it wasn't worth paying for the "high-end" version. But for others, it may be.
post #2534 of 2803
Quote:
Originally Posted by longball07 View Post

Exactly.....The best bang for your buck Flat Panel of 2010, hands down!

Quote:
Originally Posted by prerunnerv6 View Post

About 10 months since I got this tv and still no regrets at all. Picture looks even better than it did last year.

I've had mine about 3 months and agree. I will concede this though: Several folks on here told me that the slight IR (image retention- noticed when you change channels) would disappear over time. But I still have IR. I see the CNN logo when I change to another channel. It is NOT a big issue, I'm just sayin' the IR is still there.
post #2535 of 2803
Quote:
Originally Posted by prerunnerv6 View Post

I understand what you are saying. But you are discussing something that is factual vs something that is personal choice. The Samsung model # determines whether it is entry level, mid, or high-end. Regardless of size or cost...that is fact. However, whether it's personally worth it to you to pay more...that is personal choice.

I personally don't care about 3d at this time. I wanted the biggest screen with the best picture I could afford. I would rather have the entry level 63c550 than a smaller c7000/8000 Samsung. The same size "high-end" Samsung was more than I personally wanted to spend for watching tv. The entry level Samsung gave me everything I was looking for at that price point. Especially when I could easily "upgrade" the tv to Cinema Smooth for free.

So I completely understand what you are saying. For me, it wasn't worth paying for the "high-end" version. But for others, it may be.

I got the 58C550 on labor day, 2010. It replaced my 2 yr old 50" Panasonic PZ85U in my family room (moved the 85U to basement). The C550 is a superb TV for the $. Excellent value. I also didn't have any need for 3D or apps, so, easy decision. The 85U is a mid line model that cost me almost a grand more than the C550. No contest.
post #2536 of 2803
Quote:
Originally Posted by ItzMe View Post


I've had mine about 3 months and agree. I will concede this though: Several folks on here told me that the slight IR (image retention- noticed when you change channels) would disappear over time. But I still have IR. I see the CNN logo when I change to another channel. It is NOT a big issue, I'm just sayin' the IR is still there.

Still give it even more time. I've had mine 12 months and just finding ir is getting really good/limited.
post #2537 of 2803
Samsung replaced my 50C550 with horizontal banding and horrible image retention with a new 51D550.

Wow what a difference. IR is almost non-existent and I couldn't find any banding on a all white screen.

I heard a lot of bad things about Samsung customer service, but I must say I think they are fantastic. An American always answered the phone quickly, they followed through and the replaced my TV with a bigger newer model.
post #2538 of 2803
Quote:
Originally Posted by whforde View Post

Here is a picture of the weird bright line across the top of my screen:


020 by Whforde, on Flickr

I just got the TV back from service after a panel replacement and it has definitely been fixed. I can watch it again without getting upset. I'm pretty stoked even though it took a bit longer than expected. They had my TV apart in another city and it turned out Samsung had sent them a panel for the wrong model. I Had to wait a couple weeks for the correct one to come in but all is forgiven.

So this issue was fixed but I now have a dead pixel . As long as the TV is under the warranty period i'm going to have them fix any issues. I have a service ticket out but the repair company and Samsung are arguing about who should foot the bill for the repair. May be a few weeks before it's fixed. Hopefully Samsung foots the bill as the repair people are a local company.

Anyone have any idea what is required to fix a dead pixel? Another panel replacement?
post #2539 of 2803
Quote:
Originally Posted by whforde View Post

So this issue was fixed but I now have a dead pixel . As long as the TV is under the warranty period i'm going to have them fix any issues. I have a service ticket out but the repair company and Samsung are arguing about who should foot the bill for the repair. May be a few weeks before it's fixed. Hopefully Samsung foots the bill as the repair people are a local company.

Anyone have any idea what is required to fix a dead pixel? Another panel replacement?

Some times (rarely) stuck pixels will start working, but not always, and as for a pro-active repair, yes panel replacement, assuming you can convince them to do it for one pixel, from the manual:

Quote:


• Cell Defects
The PDP uses a panel consisting of 2,360,000(HD-level) to 6,221,000(FHD-level) pixels which require sophisticated technology to produce. However,
there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
post #2540 of 2803
Quote:
Originally Posted by Al Sherwood View Post

Some times (rarely) stuck pixels will start working, but not always, and as for a pro-active repair, yes panel replacement, assuming you can convince them to do it for one pixel, from the manual:

They actually mentioned this almost word for word, I just told them I can see it from where I sit so it does in fact affect the performance of the panel and they agreed to submit it for repair. I mean, this is a brand new panel on a 6 month old TV.
post #2541 of 2803
Quote:
Originally Posted by whforde View Post

They actually mentioned this almost word for word, I just told them I can see it from where I sit so it does in fact affect the performance of the panel and they agreed to submit it for repair. I mean, this is a brand new panel on a 6 month old TV.

Go for it, if I could see the dead pixel from the seating position I would do the same, good luck!
post #2542 of 2803
Just bought a demo PN50C550G from BB last night. Couldn't beat the price. It came with a 1 year warranty. I know it's last year's model and may have been running for a long time at the store. It was the last one they had. I haven't calibrated it yet. When people's faces are on the screen in it is really grainy. Can I fix this with calibration or is it defective? Should I return it or try to contact Samsung? Thanks in advance.
post #2543 of 2803
My pn50c550 has the banding issue. I called Samsung, and a tech came out the same day and replaced the panel, and the power supply and it still had the banding. He told me they usually replace the whole TV when that does not work. I got this email from Samsung today:

*** This is a system-generated email from an unmonitored mailbox. Please do not reply ***


Quote:


Dear ALAN OSBORNE,

Your exchange service request has been submitted.
Service Ticket Number: xxxxxxxxx

For real time repair status, please click the Repair Self Tracking button on the right.


If you have any additional questions, please call us at 1-800-SAMSUNG during normal business hours, Monday through Friday, 9:00 AM - 5:00 PM(EST).

Did you know you can receive up to the minute service updates via text messaging? Just send your Service Order transaction number or the word "status" to 267-828-0000. You can also send "Help" for a full list of commands

So the question is will they give me another 50C550 or a 51D550? I dont know yet, waiting to see what they bring. Really hoping for a 51D550 since they dont have the banding or IR issues, and I sorta worry that since Samsung does not make the 50C550 any longer that they might try to pass off a refurb which on most products would not bother me, but a plasma screen is sorta touchy.
post #2544 of 2803
Heres is an update on my ownership experience!

I have had this set for about a month. Loving it as much as day one. Now consider 50 inch a minimum. So glad I did not get a similary priced an 46" LCD. Everyone that has seen it commented on how nice it is. Cant wait to use it in the basement in a dedicated entertairnement room. For now the only issue I have is some motion judder on hd channel. Seem source related since never noticed it watching multiple blu rays.
post #2545 of 2803
Quote:
Originally Posted by mikek View Post
I just had a Samsung authorized service tech come here. I showed him the horizontal banding and he went out to his van and came back and claimed it was burn-in and Samsung wouldn't cover it.

After arguing with him for a few minutes, he out of the blue, states that he will order a new panel and it usually takes about a week to arrive.

Very weird. He was trying to claim that the directv guide permanently burned-in the banding. Interesting theory except the menu and the banding do not line up.

He also claimed that I waited more than 30 days and Samsung wouldn't cover it. The dude was all over the place.

Anyway, I'll let you guys know what happens next.

-mk
I just went thru the same display problem same day I called Samsung my local repair shop was out with a panel, and a power supply. Guess what happened? The new panel had the bands in the exact same place. The tech took out the new panel and power supply, put back in the old ones, and said it could be the motherboard, but that I would most likely just get a new TV.

My TV had those bands from day one, I waited four months to call about it as they only show badly during scenes with sky (they are on the top 1/3 of the display), or during a hockey game.

Watched a western and it bugged me to the point where I made it right.

I got an email from samsung saying a replacement TV had been ordered for me, but I dont know if it is a 2010 50inch or the new 2011 51inch, though from others experiences here I am guessing it is the 2011.
post #2546 of 2803
Quote:
Originally Posted by Sacdan View Post

Just bought a demo PN50C550G from BB last night. Couldn't beat the price. It came with a 1 year warranty. I know it's last year's model and may have been running for a long time at the store. It was the last one they had. I haven't calibrated it yet. When people's faces are on the screen in it is really grainy. Can I fix this with calibration or is it defective? Should I return it or try to contact Samsung? Thanks in advance.

Sounds like a setting in the TV, did it do this at the store?

Have you tried any of the recommended settings in this thread?
post #2547 of 2803
Quote:
Originally Posted by wooglin View Post

I just went thru the same display problem same day I called Samsung my local repair shop was out with a panel, and a power supply. Guess what happened? The new panel had the bands in the exact same place. The tech took out the new panel and power supply, put back in the old ones, and said it could be the motherboard, but that I would most likely just get a new TV.

My TV had those bands from day one, I waited four months to call about it as they only show badly during scenes with sky (they are on the top 1/3 of the display), or during a hockey game.

Watched a western and it bugged me to the point where I made it right.

I got an email from samsung saying a replacement TV had been ordered for me, but I dont know if it is a 2010 50inch or the new 2011 51inch, though from others experiences here I am guessing it is the 2011.

Yep, they sent me a 51D550 and I couldn't be happier. BB also refunded my money for the protection plan.

Good luck.
post #2548 of 2803
Quote:
Originally Posted by mikek View Post

Yep, they sent me a 51D550 and I couldn't be happier. BB also refunded my money for the protection plan.

Good luck.

Well talked to Samsung, and the replacement was approved, and now I am waiting on a call from the Samsung Exchange/Model offer department. They said it takes 2-3 days for those folks to call, then up to ten days for the trucking company to show up with the TV I have selected. So a waiting game now. Wish they would just let me call the exchange department.
post #2549 of 2803
Quote:
Originally Posted by wooglin View Post

Well talked to Samsung, and the replacement was approved, and now I am waiting on a call from the Samsung Exchange/Model offer department. They said it takes 2-3 days for those folks to call, then up to ten days for the trucking company to show up with the TV I have selected. So a waiting game now. Wish they would just let me call the exchange department.

They told me it would take 2 to 3 weeks to get the new TV, but it only took 5 days.
post #2550 of 2803
Quote:
Originally Posted by mikek View Post

They told me it would take 2 to 3 weeks to get the new TV, but it only took 5 days.

Got the call today from Samsung and they approved me for the same upgrade to the PN51D550. Seems like very good customer service. They did say it would take 7-10 business days for the trucking company to contact me to arrange delivery and pickup of the defective unit, but hopefully that will be a little sooner.

Looks like the horror stories about Samsung customer service may be in the past.
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