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Samsung PNXXc550 Owners Thread *NO PRICE TALK* - Page 94

post #2791 of 2803
I also have a PN58C500 that has the purple issues with a white background screen that others have desribed here. Would a firmware update possibly correct this issue? There is one available that states it improves HDMI connection issues. Has anyone tried this? And did it work?

Like others have said, everything is fine until there is a white background. Then the pink/purple flickering occurs in top right 3 of screen...going horizontally across to the left.

If this didn't work, I'll wait until I can't take it any longer.....then on to Panasonic plasma instead.

Thanks for any input!
post #2792 of 2803
I doubt the update will help.
post #2793 of 2803
I doubt the update will help.
post #2794 of 2803
Same buzzing sound here, and folded power cord / ferrite core has no effect that i can determine. Buzzing is only noticeable when no sound is playing though!
post #2795 of 2803
Quote:
Originally Posted by Motown68 View Post

I too have the purple splotches/banding on white background issue with my 2 1/2 year old PN58C550. I have had this for over a year, and I also incorrectly attributed it to signal input issue. Two calls to Samsung have produced only a call from local dealer willing to look at it for $100. Sounds like others in England and Australia are getting results by mentioning "statutory warranty", "Trade Practices Commission", and "implied warranty". Any one had any good results getting Samsung to stand behind what is apparently a faulty product? Kinda frustrating when this $2,000+ TV which they advertise will last 27 years lasts 2.7 years.

I've got this issue too. It's BS for a 2.5 year old TV. I should not have gone out of my comfort zone and gotten a Samsung. I have always been a Panasonic guy. I just ordered a new Panasonic ST60. First TV to get a CNET 5 star review. I'm not even going to have the Samsung fixed. This is a known problem and they won't stand behind their products. Last Samsung of any kind that I buy.
post #2796 of 2803
I too will be avoiding Samsung based on my experience with them.
post #2797 of 2803
Same issue here with a PN58C550 purple hazing. Started about when the set was about 2.5 yrs old. Also contacted Samsung about this and was asked "would you like to set up a repair." No thanks. Have a Panasonic plasma TH-50PZ85U 50" for over 5 yrs and has been flawless. Next plasma is another Panasonic.
post #2798 of 2803
Hi,

About two years ago I bought this Plasma TV model (PN50C550G1F, the exact same model that was available in USA), here in Caracas, Venezuela, with which I was very happy and satisfied until March 26 this year when a black horizontal line appeared on the display screen-about a third from the bottom edge of the device- just 21 short days after the two-year warranty had expired.

When I communicated with the Samsung Attention Center-Latin America the operator who answered the call told me -since my device was out of warranty- to contact SUNG SERVI CENTER (An Authorized Samsung Repair Center here in Caracas) in order for them to sent me a technician to assess the problem of the TV set, which I did and a week later the technician came and to my disagreeable surprise he told me that the panel was bad and had to be replaced. I was dismayed because I could not understand that an equipment of this nature -with just two years of use- could have such a serious flaw. In the past I have had LG and Panasonic plasmas TVs -here and when I lived abroad- and NEVER had any kind of problem with them. Despite my disappointment I decided to proceed with the repair and paid the first 50% of the total cost that SERVI SUNG CENTER set for repairing the equipment.

A few weeks later the Repair Shop contacted me to let them take the TV out to their workshop, because they were having difficulty locating the spare part (The Panel). They had the TV about a month and then very kindly informed me that unfortunately they could not fix the TV since Samsung did not have the replacement panel and they had spent all those weeks trying to locate that spare part here in my country without any success. So they returned my TV damaged as it was before, return me the money that I had given them, and compelled me to communicate again with Samsung, which I did again. After I updated the operator of all the previous events, she told me that they would communicate with me (after much asking she told me that “in a couple of weeks”) and that meanwhile should visit the page Samsungparts.com, which I later did. In this page I found out that the two possible replacement panels for this TV model (BN96-12709A and BN96-12710A) were no longer available.

Since more than four weeks passed by and I did not receive any communication from them, and given that the black lines problem has worsened –there were then 5 of them – I contacted Samsung again and the operator this time awkward and unconvincingly explained to me that as my device was already out of warranty -and since the replacement (Panel) was discontinued- there was NOTHING they could do for me. Of course this answer angered and disappointed me, because it is not the kind of response one can expect from a serious, responsible and important company as Samsung, let alone as a response for a problem which I had not to deal with in the first place with an equipment that barely had two years of use and with which -as I said previously- I was extremely happy. This is a TV that supposedly should have had an useful life at least 5 times as much; I did not buy this TV under the premises that it was a two-year-disposable thing.

I wrote to Samsung (Both Latin and USA’s sites) but got not useful answer either.

Now I find myself with a practically new TV that is damaged (There are seven lines now and counting) and which I cannot use, or fix, or sell.

Very, very, VERY disappointed with Samsung.
Edited by calvinice - 8/1/13 at 10:50am
post #2799 of 2803
The pink/purple banding problem on the right side of the screen during display of a white background seems to be a common issue with these sets. There are several 2009-2010 Samsung models experiencing this same issue. I started noticing this occasionally on my PN58C550 at about 2 years old, and the problem became progressively worse over the past six months to the point where I was noticing it all the time.

I finally called Samsung last June but they refused any help with the repair. They also told me that there were no other reports of this problem for this model TV, which I knew wasn't true based on all the reports here. I was pretty much ready to junk the TV when I found the Pink Banding thread for the PN58C8000. I was even more surprised to find a Service Bulletin on this problem which recommends a VS voltage adjustment to eliminate the banding.

Several posters have reported success with this procedure so I decided to try it. So far, it seems to have eliminated the banding completely. I posted my experience with the repair on page 3 of the thread, and also provided a picture of the power board in my TV. I hope this might be helpful to anyone who is having this problem and might want to try the repair themselves. It goes without saying that you should take adequate precautions when working inside the TV due to the high voltages present. Good luck to all.
post #2800 of 2803
I am reading this entire thread, on page 60 now. Yesterday I went into the service menu and changed it to a 590. I then put in a Blu-Ray, set my PS3 24P to on and set my processor to "pass through". When I hit info on the TV it said 1080p 24hz but I never saw anything pop up that said Cinema Smooth. I went into the TV menu and did not see anything saying Cinema Smooth either, was I getting it? That was the first time I watched a Blu-Ray on the TV so I had nothing to compare it to.
post #2801 of 2803
Does anyone know whether the PNXXc550 supports an Audio Return channel over Blu Ray?
post #2802 of 2803
Quote:
Originally Posted by DKAudio View Post

I am reading this entire thread, on page 60 now. Yesterday I went into the service menu and changed it to a 590. I then put in a Blu-Ray, set my PS3 24P to on and set my processor to "pass through". When I hit info on the TV it said 1080p 24hz but I never saw anything pop up that said Cinema Smooth. I went into the TV menu and did not see anything saying Cinema Smooth either, was I getting it? That was the first time I watched a Blu-Ray on the TV so I had nothing to compare it to.


My TV is set like yours. When I play a Blu Ray the Film Mode located under " Picture Options" changes to " Cinema Smooth"
Edited by rwalsh - 12/30/13 at 11:02am
post #2803 of 2803
Quote:
Originally Posted by jhachey View Post

Does anyone know whether the PNXXc550 supports an Audio Return channel over Blu Ray?

NO
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