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Sirius has some Serious Customer Service Problems

post #1 of 18
Thread Starter 
I purchased 2 Sirius Radios around Christmas time, as gifts. included 3 months basic subscription service. Today I noticed that Sirius took $80 from my checking account for another subscription. Problem is, this was an un-authorized withdrawel. I called Sirius customer service and was put on hold for over 30 minutes with no response. I then went to their website and clicked on the "Help" link. I sent an email describing the problem, and shortly after got a return email telling me the email address had "Fatal Errors". Can anyone know how to contact Sirius Customer Service?
post #2 of 18
In the future, never give them access to your checking account

I only use a credit card, preferably one that I will cancel soon. When I renewed last week for another year, I used an amex card that I will pay off and cancel this week.
This way, they can't make an unauthorized charge. Their policy is to take $ without telling you so as to keep your service uninterrupted. They feel that this a "service" to the customer.
post #3 of 18
Thread Starter 
Update: I just got off the phone with Sirius Customer Service, 866-519-7570. They informed me that according to the "fine print" in the "Terms & conditions" I had given Sirius permission to do auto-withdrawals from my account. I told them they should make a point to tell their customers the more important points, since no one takes the time to read over a 10 page, "Terms & Conditions". The only way I can stop the auto withdrawal is to cancel my account. I told Sirius to cancel my account and customer service immediately disconnected my phone call ....
post #4 of 18
Thread Starter 
I had used a Debit Card ...
post #5 of 18
Quote:
Originally Posted by shula View Post

I had used a Debit Card ...

Debit cards are one of the most useless things ever invented. Get a good credit card and use it.
post #6 of 18
Thread Starter 
I really don't care if I use a debit card, credit card, cash or check? If Sirius cannot be trusted to provide competent customer service, people should be warned of their unethical business practices.
post #7 of 18
Keep calling.. Sirius's CS has always been BAD!! Over the years they have become harder and harder to trust.

In the future put your auto payments on a CC, then if the worst happens you can dispute the charges easier with the CC and/or just cancel the CC altogether.

Debit cards are useful and easier to control your costs, I use mine all the time. BUT disputes are trickier.
post #8 of 18
Quote:
Originally Posted by barbie845 View Post


Debit cards are useful and easier to control your costs, I use mine all the time. BUT disputes are trickier.

Debit cards are not useful. You can't dispute a charge like you can with a CC and you get no reward for using them. I haven't paid for a plane flight in two years (AA Visa) and have gotten free rooms at Embassy Suites (like their free cocktail parties). I have actually gotten lots of free stuff with cards, never would have happened with a debit card. A month after buying my daughter a $200 Ipod, it got stolen at school. Filled out a police report, mailed to Hilton Visa Signature service and they gave me a credit of $200 on my card. Had I used a good for nothing debit card, my daughter would s.o.l.I don't worry about interest rates as I always pay off at the end of the month, never carry a balance. I really have no idea why anyone would use a debit card instead of a credit card.
post #9 of 18
Quote:
Originally Posted by dclark View Post

Debit cards are not useful. You can't dispute a charge like you can with a CC and you get no reward for using them. I haven't paid for a plane flight in two years (AA Visa) and have gotten free rooms at Embassy Suites (like their free cocktail parties). I have actually gotten lots of free stuff with cards, never would have happened with a debit card. A month after buying my daughter a $200 Ipod, it got stolen at school. Filled out a police report, mailed to Hilton Visa Signature service and they gave me a credit of $200 on my card. Had I used a good for nothing debit card, my daughter would s.o.l.I don't worry about interest rates as I always pay off at the end of the month, never carry a balance. I really have no idea why anyone would use a debit card instead of a credit card.

This isn't the time or place for this kind of discussion but you do know that running up debt is MUCH, MUCH easier on a CC and that is one of the biggest problems we have in the country right now. People/families spending money they don't have and running up huge debts on their CC.

Also you're defending CC because of 'rewards'? Please!!!! 13.9% interest or whatever on a CC isn't worth any 'rewards'. I'm glad you don't worry about interest rates, neither do I, I never run a balance on my CC, BUT we are definitely in the minority.. Most people out there have CC debt up to their ears, something that is almost impossible to do with debit cards.

Debit cards are very useful. And practical. With a debit card if one doesn't have the money in that account, they can't spend it. A lesson more and more people need to learn now a days.
post #10 of 18
Quote:
Originally Posted by barbie845 View Post


Also you're defending CC because of 'rewards'? Please!!!! 13.9% interest or whatever on a CC isn't worth any 'rewards'. I'm glad you don't worry about interest rates, neither do I, I never run a balance on my CC, BUT we are definitely in the minority.. Most people out there have CC debt up to their ears, something that is almost impossible to do with debit cards.

Debit cards are very useful. And practical. With a debit card if one doesn't have the money in that account, they can't spend it. A lesson more and more people need to learn now a days.

Yeah, I am defending the rewards, I have racked up $1000's in rewards. Use a signature card and, on most purchases, you just got a extended warranty for free.Theft protection, rewards that are very, very valuable. I used to flip AA Master cards, racked up points, there. With one special, got a Amex card, bought some gas for the lawnmower, got the special 250K points for making the first purchase, redeemed them for $250 in gift cards for PF Changes and Redlobster, then promptly cancelled it. You haven't mentioned a single thing useful about debit cards. If someone has no self control with using a credit card, that is personal problem, not a flaw of the credit card. These people need to grow up.
post #11 of 18
Quote:


You haven't mentioned a single thing useful about debit cards.

Yeah I did.. But you choose to ignore it..

Good Day.
post #12 of 18
Check out what the experts say about debit cards. My daughter used her debit card for a purchase that went bad and we really struggled to get her money back. No consumer protection at all on debit cards, only credit cards.

Paste this into your browser as the system won't let me post the link thinking I'm a spammer. Add http: to the front of this. //finance.yahoo.com/banking-budgeting/article/109125/10-places-not-to-use-your-debit-card?mod=bb-checking_savings
post #13 of 18
I think the OP is trying to say that debit cards are good for people who lack self control, without admitting that he lacks self control. People who are spendaholics, rather than resort to gimmicks like debit cards,should seek out counseling that addresses their compulsive tendancies.
Like I say, credit cards aren't the problem; it is the person using them that is.
post #14 of 18
Customer service does suck. They kept turning off my account because I switched vehicles and they couldn't get the accounts straight. I just got my bill today for a year renewal and it went up $ 21.68 for music royalty fees.
post #15 of 18
"Roger that" on using a soon-to-be-canceled CC rather than a debit card or check.

Sirius may well be competing for the worst customer service of any company out there.

My wife and I have had Sirius radios for almost five years (since early 2005), and never had any real problems until my new (free) one-year service expired in my 2009 Jeep. I called the number to renew, planning on three years' worth, and got somebody whose English was barely understandable. The next day, I called again, but they (Customer disService) are only open a few hours each day - I wish I could get away with working only those hours. Yesterday was my third time attempting to re-activate my Jeep's radio using their Internet site, and each time it tells me my CC's are not valid, despite having used them yesterday for several purchases before and after my online attempts with Sirius.

Don't even get me or my wife started on the problems accessing her account for the radios in her Jeep and in the house... We are both very easy-going and get along with most everybody, but neither of us tolerates poor customer service (nor should anybody else).

The above prompts two questions concerning Sirius:

1.) Are they going belly-up sometime soon, with their poor CS being a look at what's coming up for them and us?

2.) Do they expect customers to beg for service and/or to beg for the honor of handing them four hundred dollars (three years + "royalties")?

The answer to both had better be a resounding "No", as I beg for nothing (I don't even "beg to differ" - I just differ ), and I do not want wish to do business with a business that is headed down the tube.
post #16 of 18
Looks like Sirius has some good people, and I found one this morning. On my way to Rochester, I called the other Sirius number (866-635-4075); apparently, this number is for Sirius renewals, according to the person with whom I spoke. We exchanged the necessary information, and he took care of everything the way it should have been done last week. Within ten minutes or so, my receiver was again active and working.

If there is an e-mail survey on this call, it will be answered as honestly as the previous one, but the general opinion will be at least as positive as the first one was negative.
post #17 of 18
I love sirius, but had to cancel because of my horrid experience with their customer service. I ended up having to have my CC company reverse charges and filed a complaint with the BBB. Only after I filed the BBB complaint did they have the time of day to call me back.

Oh yeah, don't give them your debit card #.
post #18 of 18
I've found that the customer service isn't stellar either. However, I haven't had any problems, just a customer service rep that was a little slow. They offered me 1 year with 3 months free, or two years with 5 months free. When I told the girl it was cheaper per year for me to do the one year with 3 months free, she didn't understand why - "because with two years you get an extra two months." Oh well.......thank god they have good content.
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