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Official Panasonic TC-PxxVT20/25 Owners Thread NO PRICE TALK!! - Page 348

post #10411 of 10643
8/12/11 at 5:58am
I went in to service menu and the changes I made to THX mode are still the same. User menu settings are also the same as before update. I'm pretty certain the update only involved the major change to Viera Connect. Of course I can't find much about it on Panasonic site. Previous emails to support, for me, have proven fruitless.
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post #10412 of 10643
8/12/11 at 7:25am
Quote:
Originally Posted by acetheog View Post

my 2 cents

updated my tcp50vt25 to 3.72 via ethernet from 3.5. the update downloaded and installed very quickly. Nothing has changed in the service menu settings and user menu settings.

have not had time to test 3d.

contouring introduced with 96hz mode is still there - still very apparent on Russel's face on UP bluray, Russel chapter. My mind tells me its a little better, but i think thats just wishful thinking.

floating blacks still an issue - still very apparent in the famous chapter 37 of The Dark Knight.

will fool around in 3d later.

Thanks for update. I still haven't updated. I was hoping floating blacks would be fixed.
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post #10413 of 10643
8/12/11 at 2:59pm
I think the floating blacks is something that can't be fixed from a firmware upgrade. It has been an annoyance, but for whatever odd reason I do not notice them as much. I purchased my TV in December of last year and started noticing the floating blacks in February. The issue was not see for the first couple months. Ever since mid June it seems like I have not noticed them nearly as much. So, I don't know if its something that has to do with time vs. how much the set is used or what.
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post #10414 of 10643
8/12/11 at 3:37pm
Quote:
Originally Posted by DJ Matt View Post
I think the floating blacks is something that can't be fixed from a firmware upgrade. It has been an annoyance, but for whatever odd reason I do not notice them as much. I purchased my TV in December of last year and started noticing the floating blacks in February. The issue was not see for the first couple months. Ever since mid June it seems like I have not noticed them nearly as much. So, I don't know if its something that has to do with time vs. how much the set is used or what.
Like you say I think it has to do with the time of use... I have approximately 2000 hours on mine and like others have pointed out the floating blacks have been reduced greatly...they are still there, like in the famous chapter 37 of the Dark Knight, but I can tell you that in A LOT of scenes from other movies in which I clearly remember to have seen them they have disappeared completely.
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post #10415 of 10643
8/12/11 at 9:10pm
Quote:
Originally Posted by Pabgon View Post

Like you say I think it has to do with the time of use... I have approximately 2000 hours on mine and like others have pointed out the floating blacks have been reduced greatly...they are still there, like in the famous chapter 37 of the Dark Knight, but I can tell you that in A LOT of scenes from other movies in which I clearly remember to have seen them they have disappeared completely.

There has been many conflicting reports about the floating blacks. Some have stated the floating blacks either disappear or at least decrease over time. On the other hand, others have stated that this is pure crap and that it is flawed. There probably is no definite answer, but it really does seem like they become less noticeable over time. It may not be over a certain amount of months, but it could be over a certain amount of usage. If I were to average it out, I would say my TV is on between 2-4 hours per day. Most of that time is spent watching Blu-rays.
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post #10416 of 10643
8/12/11 at 9:16pm
You do know panasonic has issued an EPROM flash/A-Board replacement to fix FBr, right? Its been reaching customers this week. I'll be getting mine next week. Those that have received the service thus far have reported great success!
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post #10417 of 10643
8/12/11 at 10:21pm
Quote:
Originally Posted by jconjason View Post

You do know panasonic has issued an EPROM flash/A-Board replacement to fix FBr, right? Its been reaching customers this week. I'll be getting mine next week. Those that have received the service thus far have reported great success!

I haven't heard of any VT25 owners getting this update, they sure didn't call me about this so called fix. Heck if you can get them to even admit there is even an issue it would be a rabbit out of the hat.
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post #10418 of 10643
8/12/11 at 11:59pm
Quote:
Originally Posted by jconjason View Post

You do know panasonic has issued an EPROM flash/A-Board replacement to fix FBr, right? Its been reaching customers this week. I'll be getting mine next week. Those that have received the service thus far have reported great success!

Is this for the VT25, VT30 or both? I have not heard of this and for someone (me) who has had Panasonic out to look at my TV recently they told me that my TV is operating as normal and the tech that was out purely blamed it on the content, even though I showed him multiple examples from multiple sources. If what you say is true, then I have to ask Panasonic why they told me nothing was wrong with my TV in the first place.
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post #10419 of 10643
8/13/11 at 12:07am
Quote:
Originally Posted by DJ Matt View Post

Is this for the VT25, VT30 or both? I have not heard of this and for someone (me) who has had Panasonic out to look at my TV recently they told me that my TV is operating as normal and the tech that was out purely blamed it on the content, even though I showed him multiple examples from multiple sources. If what you say is true, then I have to ask Panasonic why they told me nothing was wrong with my TV in the first place.

They are currently doing the fix on ST/GT/VT30 models(they replaced my VT25 with a VT30 due to FBr, so I don't see why they won't fix VT25s now too). This is very new. There is a thread over on another forum dedicated solely to this fix and customer experience. You should probably call Panasonic concierge, as they now know about the issue. It wouldn't hurt checking out the thread on the other forum first though for some info before contacting them.
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post #10420 of 10643
8/13/11 at 12:08am
It was my understanding that the update was only being offered to owners of 2011 models. If it is indeed available for VT20/VT25 owners, any information would be appreciated.
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post #10421 of 10643
8/13/11 at 2:54am
Quote:
Originally Posted by DJ Matt View Post

I think the floating blacks is something that can't be fixed from a firmware upgrade. It has been an annoyance, but for whatever odd reason I do not notice them as much. I purchased my TV in December of last year and started noticing the floating blacks in February. The issue was not see for the first couple months. Ever since mid June it seems like I have not noticed them nearly as much. So, I don't know if its something that has to do with time vs. how much the set is used or what.

I purchased my VT25 last September. I didn't notice floating blacks until 4 months ago. I have approx. 575hrs on the panel. I have read that many see the problem getting better after a certain amount of hours. I have known about the VT30 firmware issue to correct floating blacks but I have not heard about any such firmware update for the VT25 series.
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post #10422 of 10643
8/13/11 at 4:10pm
Hi all,

Had my VT25 for almost a year now and love it. However, while watching golf the TV just powered off and back on again. I could hear the relay click as well. Did a search but couldnt find anything.

Should I be worried?

Thanks.
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post #10423 of 10643
8/13/11 at 6:51pm
Quote:
Originally Posted by ThePrisoner View Post

I purchased my VT25 last September. I didn't notice floating blacks until 4 months ago. I have approx. 575hrs on the panel. I have read that many see the problem getting better after a certain amount of hours. I have known about the VT30 firmware issue to correct floating blacks but I have not heard about any such firmware update for the VT25 series.

The VT30s were just released and I thought they had fixed the floating black issue with these sets without needing a firmware updgrade. Maybe the VT25s will get an upgrade/fix in the very near future.
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post #10424 of 10643
8/13/11 at 11:45pm
Quote:
Originally Posted by jconjason View Post

They are currently doing the fix on ST/GT/VT30 models(they replaced my VT25 with a VT30 due to FBr, so I don't see why they won't fix VT25s now too). This is very new. There is a thread over on another forum dedicated solely to this fix and customer experience. You should probably call Panasonic concierge, as they now know about the issue. It wouldn't hurt checking out the thread on the other forum first though for some info before contacting them.

Can you send me a PM with that link? I think I will give Panasonic a call. Since I have not had the TV a year the warranty is still covered through them for the first year. How did you get them to replace your VT25 with a VT30? When I had a tech out he told me my TV is fine even though I sat there and argued with him that the floating blacks are not right. My TV is only 50 inches too. The VT30 only comes in 55 and 65 I think.
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post #10425 of 10643
8/14/11 at 12:23am
We have a VT25 and updated to 3.75. Don't notice any significant changes. Was hoping Panasonic fixed the up and down brightness issue. Don't notice floating blacks much at all, but the brightness going up and down in dark scenes is driving my crazy.

What's difficult about this TV is 6 months ago, this was the best of the best and slowly over the months, it has become riddled with criticism. I almost regret the purchase, even though the PQ is so nice. The IR on this TV is terrible and as mentioned above, the brightness going up and down has got to go.
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post #10426 of 10643
8/14/11 at 4:10am
jconjason, was kind enough to send me the link to another forum where people are indeed getting the floating blacks issue resolved. I didn't see anything about VT25 though. The thread is 205 pages long and its people with the VT30, GT30, and ST30 models. Multiple people have reported that techs have came to their house to swap out the A-board. I really hope this can be done for the VT25. If not, I see this as extremely unfair to VT25 owners. They should not be left in the dark on this issue.
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post #10427 of 10643
8/14/11 at 8:41am
can you please forward the link to me. thanks in advance.

it seems silly that panasonic cant just issue a firmware update to fix a) the contouring in 96hz mode and b) floating brightness during dark scenes with bright objects.
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post #10428 of 10643
8/14/11 at 8:45am
Quote:
Originally Posted by captainjy View Post

We have a VT25 and updated to 3.75. Don't notice any significant changes. Was hoping Panasonic fixed the up and down brightness issue. Don't notice floating blacks much at all, but the brightness going up and down in dark scenes is driving my crazy.

What's difficult about this TV is 6 months ago, this was the best of the best and slowly over the months, it has become riddled with criticism. I almost regret the purchase, even though the PQ is so nice. The IR on this TV is terrible and as mentioned above, the brightness going up and down has got to go.

Despite the criticism, I've found my VT25 to be a fantastic TV. I'm fortunate as my eyes aren't particularly sensitive to floating blacks, so they've never bothered me much. Do I wish that the PQ was more "Kuro-like?" Sure, but I don't regret buying it for a second.

Any word as to whether the brightness issue you mentioned has been reduced with 3.75?
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post #10429 of 10643
8/14/11 at 9:21am
I just completed the 3.72 firmware update on my 65VT25. I got no picture, tried all inputs nothing. I powered off TV, still no picture. It turned out to be a handshake issue with my Onkyo 5008. Using my Harmony the Onkyo would turn on first, then TV, then BD. Now the Onky has to be turned on last and I get picture. I thought it was a one off issue but it happens each time I power up. Very strange why the firmware update would effect the order of connection? I guess no big deal I will have to realign the Harmony setup.

Hurk
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post #10430 of 10643
8/14/11 at 11:58am
^^I have a Denon and if I turned on my G25 first my receiver would not pick up sounds but only the TV. In order for it to work correctly with home theater sound; TV must be turned on first then the receiver. It has been this way since I bought it and before the firmware upgrade. Not sure if it's Denon or Panasonic.
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post #10431 of 10643
8/14/11 at 10:11pm
Quote:
Originally Posted by punchwalk View Post

Despite the criticism, I've found my VT25 to be a fantastic TV. I'm fortunate as my eyes aren't particularly sensitive to floating blacks, so they've never bothered me much. Do I wish that the PQ was more "Kuro-like?" Sure, but I don't regret buying it for a second.

Any word as to whether the brightness issue you mentioned has been reduced with 3.75?

I haven't heard from anyone that 3.75 resolved this issue. It certainly didn't for me. The closest that I can get as a solution is to change the TV mode to Game. It's the only mode that seems to reduce the up and down in brightness. I can live with all of the other flaws of this TV, but the fluctuating brightness issue is very annoying.
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post #10432 of 10643
8/14/11 at 11:36pm
Quote:
Originally Posted by Hurk View Post

I just completed the 3.72 firmware update on my 65VT25. I got no picture, tried all inputs nothing. I powered off TV, still no picture. It turned out to be a handshake issue with my Onkyo 5008. Using my Harmony the Onkyo would turn on first, then TV, then BD. Now the Onky has to be turned on last and I get picture. I thought it was a one off issue but it happens each time I power up. Very strange why the firmware update would effect the order of connection? I guess no big deal I will have to realign the Harmony setup.

Hurk

Strange. I haven't updated yet, but I too have an Onkyo receiver. Its a S3300 HTIB and works very nicely. I usually turn the receiver on first, then the source (PS3 or DirecTV HD DVR) and then TV last. Everything syncs up for the most part this way, especially if I'm going to watch 3D through DirecTV. If I do not turn on the devices in this order then I sometimes get a message saying my TV isn't 3D compatible.
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post #10433 of 10643
8/15/11 at 8:44am
Quote:
Originally Posted by DJ Matt View Post

jconjason, was kind enough to send me the link to another forum where people are indeed getting the floating blacks issue resolved. I didn't see anything about VT25 though. The thread is 205 pages long and its people with the VT30, GT30, and ST30 models. Multiple people have reported that techs have came to their house to swap out the A-board. I really hope this can be done for the VT25. If not, I see this as extremely unfair to VT25 owners. They should not be left in the dark on this issue.

I'm digging into this today as my TV is 30 days out of warranty, and hope my electronics store can get some sort of answer. They have been replacing flashing the VT30's for 2011 customers but no VT25's have been issued this fix so far. So the girl at the electronics store is going to do some sleuthing because she can get to 2nd or 3rd lvl. Pannys CS is not even acknowledging the issue for the VT25, as usual they say it's C.A.T.S. causing it that's their line of BS to consumers.

If they don't issue the "A" board fix along with the EPROM flash for us VT owners I smell lawsuit. They sure jumped on this pretty quick for the 30 owners compared to us early adopters of the 25. Seems like they are getting better treatment as us 25 owners are being swept under the bug/rug...
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post #10434 of 10643
8/15/11 at 12:25pm
Just got the call back from the electronics shop and there will be no fix for the VT25 series.
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post #10435 of 10643
8/15/11 at 2:12pm
Wish you luck.
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post #10436 of 10643
8/15/11 at 4:35pm
Quote:
Originally Posted by Nimo View Post

I'm digging into this today as my TV is 30 days out of warranty, and hope my electronics store can get some sort of answer. They have been replacing flashing the VT30's for 2011 customers but no VT25's have been issued this fix so far. So the girl at the electronics store is going to do some sleuthing because she can get to 2nd or 3rd lvl. Pannys CS is not even acknowledging the issue for the VT25, as usual they say it's C.A.T.S. causing it that's their line of BS to consumers.

If they don't issue the "A" board fix along with the EPROM flash for us VT owners I smell lawsuit. They sure jumped on this pretty quick for the 30 owners compared to us early adopters of the 25. Seems like they are getting better treatment as us 25 owners are being swept under the bug/rug...

I have not got a reply back yet, but in your second post you mentioned there will be no fix. That is absolutely pure crap on Panasonic's part. How can they acknowledge the issue for the VT30's and not the VT25's when the issue is the same in BOTH TV's! This is totally unfair. Its not like were asking for a new TV. We just want our VT25's fixed. That is all.
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post #10437 of 10643
8/15/11 at 5:48pm
Does anyone know if D-nice's settings continue to work with the 3.72 firmware update on the 65VT25?
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post #10438 of 10643
8/15/11 at 5:50pm
Quote:
Originally Posted by Bonifax View Post

Does anyone know if D-nice's settings continue to work with the 3.72 firmware update on the 65VT25?

Yes they do...
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post #10439 of 10643
8/15/11 at 6:22pm
Quote:
Originally Posted by Pabgon View Post

Yes they do...

Ok that's nice, thanks
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post #10440 of 10643
8/15/11 at 7:09pm
On another forum I asked a Panasonic representative why there is a fix for the fluctuating brightness on the 2011 models and there is no fix for the floating blacks on the 2010 ones, this is what he replied:

" 2 reasons.. 1-mgmt at the time made that choice. one i didnt agree with . 2- to fix such an issue wasnt swapping a board or an sd card update. it was built into the tv unfortunately. "
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