Originally Posted by z28lt1
Uggghhh...I am officially NOT a VT25 owner. I know this doesn't help the thread much, but not sure where else to say this....I hate Panasonic at the moment.
I ordered the 50VT25 3d/home theater bundle (includes the Avatar 3d pack and the SC-BTT350 home theater) through Panasonic EPP. You could order it with the blu-ray player on-line, but if you upgraded to the blu-ray home theater system, could not order on-line, but had to call. So, I called and after not getting through for a day, finally got through (after being on hold for over an hour) and ordered the bundle. The woman on the phone confirmed my EPP account and the price. She said since it was an EPP bundle, my order would be "blocked" and that someone would call me in the next 24-48 hours to confirm my order. I didn't hear from anyone after 5 days or so, so today, while on-hold trying top call Panasonic about the order, call waiting rings through, and it is the delivery company scheduling my delivery for tomorrow. Great, all set. Last step, I check the credit card charges to make sure that the price is correct, only to find they have charged me $850 more than they should have.
I call in, and after being on hold for another hour, talking to an agent and a supervisor, they claim there is no way to credit me for the original price. My only option is to accept it and pay the extra money, or refuse the TV when the delivery guy comes tomorrow and get a full refund. The bundle is no longer offered, so I am out of luck trying to reorder it. There will be some bundles offered next week, but what they are and what prices are not known at this time.
To top it all off, I've now also missed similar but slightly more expensive bundles from Amazon and Costco, as they are not offered at this time either. So, not only do I have no TV, buying the TV, even not from Panasonic, is significantly more expensive now as well. I've never been exposed to such unbelievable mistakes that no one is willing to fix.
The supervisor was nice enough, and recognized how ridiculous it was that I couldn't get credited or somehow made whole, but I believe she was powerless to do so.