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Official Samsung BD-C5500 master owner's thread - Page 10

post #271 of 1610
Quote:
Originally Posted by BUZ81 View Post

I am guessing samsung doesn't care about customers outside Japan/US.

Maybe Korea too... being a korean company and all... but actually dunno, maybe this model is export only.
post #272 of 1610
Quote:
Originally Posted by BritInVA View Post

All I can suggest is to perform a full reset of the Samsung player (press Stop button for more than 5s on the player with no disc inside).

You might also want to completly power down the router again at same time.

I'm about to give up on this unit. I worked on it all night last night and the best I could get it to do was for it to tell me that it couldn't connect to the gateway. I checked my router site which is a Dlink DGL-4500. The firmware is up to date but I found this in the logs:Blocked incoming TCP connection request from ; Blocked outgoing TCP packet from ; follwed by IP addresses. On some of those it says: received but there is no active connection. ANy ideas?
post #273 of 1610
I just received the BD-C5500 for Father's Day (purchased from Costco), so I have had it for three days (not counting today b/c I am away at work). I wanted this unit because it provided Netflix streaming/DVD/Blu Ray/DNLA (pretty much in that order) functionality in a single component for our rather small bedroom. At the moment I am undecided as to whether or not I am going to keep it.

I have not yet had the opportunity to watch any disc based media; however, in the 3 days that I have had it, I have had to reactivate Netflix 4 out of 5 attempts to watch streaming content (wired connection). This is quite a PIA considering that my PC is located on a different floor. Last night, the wife and I wanted to watch a show once we were finally able to put our feet up and sure enough we were greeted with the "Do you have a Netflix account?" screen when we tried to stream a Netflix show. I was not about to get up and reactivate the machine so we ended up browsing some YouTube videos. Not quite what we were looking for; however, it was nice to have a "Plan B" available.

So far, activation difficulties aside, I have been pleased with the Netflix quality (watching on a Samsung LN32B540). I have watched a couple of HD shows which seem to be fine; however, I did notice some interlacing issues with an SD show my kids were watching (periodically throughout the show for brief moments I could see the separate lines from each field). On another Netflix related note - it is disappointing that the Netflix interface only has the "Instant Queue" - there are no tabs for various genres and no search feature.

I definitely do not like the illuminated touch-sensitive function buttons on the front of the machine. There are a total of four (open/close; stop; play/pause; and power) which are illuminated with white LEDs (I assume they are LEDs). The lights are OK during normal viewing; however, the illuminated power button is actually quite bright when all other lights are off (note - only the power button remains illuminated when the unit is off). So far I have not been able to identify a way to "turn off" the power button without unplugging the unit- my wife has taken to covering the unit with a towel at night. I am contemplating sticking electrical tape over the power button; however, considering that the button is touch sensitive, I wonder what effect this could have.

I have noticed several other posters have mentioned the Netflix activation bug. This is really my biggest gripe. I can deal with the other quirks, but frequently having to reactivate the machine to stream Netflix will likely be a deal killer. I wonder if this is a bug that can be corrected with a firmware update (note - I am on the latest firmware as of 06/21/2010)? If so, will Samsung even bother to address this (assuming that this is a Samsung bug)? Given Costco's return policy, I plan on giving this unit some more time as I do like the feature set, but if the frequency of Netflix reactivations holds pace I will return it for something else.
post #274 of 1610
I've only had to reactivate netflix once - and that was after a firmware update. I don't think this is a common issue but your right its been reported by a few others. Have you been in touch with Samsung about it?

Its possible that it could also be a netflix issue.
post #275 of 1610
Quote:
Originally Posted by enigma9o7 View Post

No, but I've read others say that does work.

it sure does for me...
post #276 of 1610
I have not yet had the opportunity to contact Samsung. It is on my to do list. I did reactivate today and while on was on the Netflix site I tried to contact them through the "help" & "contact us" links; however, the links only lead to instructions on how to set up a Netflix ready device via a structured Q&A type interface - there was no way to describe my specific problem. Perhaps I am not looking in the right place; however, the online Netflix "help" certainly did not "Solve any service problem instantly using our website! It's fast and easy.." as it boldly states at the top of the help screen. Looks like I will have to place a call.

At any rate, I am wondering if the reactivation problem is related to how long the unit stays off line. I have powered down a couple times in one afternoon and still was able to access Netflix without reactivating. So far it seems that I need to reactivate after the unit has been off over night. We shall see tomorrow.
post #277 of 1610
Quote:
Originally Posted by 1990ktm View Post

At any rate, I am wondering if the reactivation problem is related to how long the unit stays off line. I have powered down a couple times in one afternoon and still was able to access Netflix without reactivating. So far it seems that I need to reactivate after the unit has been off over night. We shall see tomorrow.

One of my BD-C5500 is powered off for days at a time. So not sure that thats the issue.
post #278 of 1610
Quote:
Originally Posted by Hog Ryder View Post

I'm about to give up on this unit. I worked on it all night last night and the best I could get it to do was for it to tell me that it couldn't connect to the gateway. I checked my router site which is a Dlink DGL-4500. The firmware is up to date but I found this in the logs:Blocked incoming TCP connection request from ; Blocked outgoing TCP packet from ; follwed by IP addresses. On some of those it says: received but there is no active connection. ANy ideas?


You mentioned in a previous thread that you had other devices (PCs and Xbox) connected to the router ... so I'm assuming that your router is providing IP addresses through DHCP to those devices? Can you tell if the IP address that your Samsung box is using is within the same subnet of your other devices? Sorry if this is IP goobledygook, but if the Samsung hasn't received a valid IP addy from your router that could explain the lack of connectivity.

Frank
post #279 of 1610
Quote:
Originally Posted by frankpc View Post

You mentioned in a previous thread that you had other devices (PCs and Xbox) connected to the router ... so I'm assuming that your router is providing IP addresses through DHCP to those devices? Can you tell if the IP address that your Samsung box is using is within the same subnet of your other devices? Sorry if this is IP goobledygook, but if the Samsung hasn't received a valid IP addy from your router that could explain the lack of connectivity.

Frank


Well it magically started working again last night. I didn't do anything to it, just turned it on and it started configuring itself. Weird but thanks for the help!
post #280 of 1610
Quote:
Originally Posted by Hog Ryder View Post

Well it magically started working again last night. I didn't do anything to it, just turned it on and it started configuring itself. Weird but thanks for the help!

It just needed the threat of being sent back
post #281 of 1610
Has anyone tried viewing connecting to PlayOn (DLNA Streaming Server) for Hulu and other streaming content? It hasn't worked with the DLNA-enabled Oppo BDP-83 firmware yet, so I was wondering if anyone had tried it with the Samsung BD players?
post #282 of 1610
Quote:
Originally Posted by Stephen Hopkins View Post

Has anyone tried viewing connecting to PlayOn (DLNA Streaming Server) for Hulu and other streaming content? It hasn't worked with the DLNA-enabled Oppo BDP-83 firmware yet, so I was wondering if anyone had tried it with the Samsung BD players?

I use my BD-C5500C to view Playon. It mostly works, but has some problems. I often get an error that the file format is not supported, but if I back out and then try to play the same video again, it will play on the second or third, or more try. Similarly, when navigating thru the folders of videos, I often get an error that my request cannot be completed, and it kicks me all the way out to the top of the Playon server. However, when trying again, it usually proceeds without the error. Once the video starts streaming, I have had no problems. I have streamed complete World Cup matches with no issues. (I haven't tried music or photos much.)
post #283 of 1610
I have done two updates since I started using my 5500C. The first one screwed up the mp4 playability and the second straightened it out. Now there is a third and does anyone know what it is for? I understand the part about using my PC connection to enable buying movies. I haven't yet. Anyway Divx has a new codec for super HD stuff and hope Samsung is viewing this site and will add it. The MKV works great and the picture is supperb. I have a lot of old Divx files of documentaries that do very well and don't look too bad on my 42 inch Hitachi. Does anyone understand what all the 120 cinema stuff is about. I turned it off and it makes movies look as if done on live video. I enjoy listening.
post #284 of 1610
Quote:
Originally Posted by gotok View Post

I use my BD-C5500C to view Playon. It mostly works, but has some problems. I often get an error that the file format is not supported, but if I back out and then try to play the same video again, it will play on the second or third, or more try. Similarly, when navigating thru the folders of videos, I often get an error that my request cannot be completed, and it kicks me all the way out to the top of the Playon server. However, when trying again, it usually proceeds without the error. Once the video starts streaming, I have had no problems. I have streamed complete World Cup matches with no issues. (I haven't tried music or photos much.)

Sounds like about the same results I'm having within XBMC, which means it would work in a pinch. Hopefully with the Hulu Plus announcement (and Vizio's announcement) there's a chance Hulu will end up in the Internet@TV lineup in the not too distant future.

EDIT: I just saw that Samsung is listed as a content partner for Hulu Plus. Can anyone see if the Hulu Plus app is available for download to the C5500? Only the C6900 is listed on the Hulu Plus site, but I'm hoping it will be available for the whole line.
post #285 of 1610
After some test with different file format, other than DVD/Blu-Ray, here is my finds:

Xvid/Divx: Play well but sometime the image become sluggish especially when the image becomes black. Ex: The office when there is a scene change there is a second or two black screen transition. The image become 50% of time sluggish after and it is like there is a lot of frame skipped.

Pause, Play, FFWS, RWD all work fine same with the directional arrows. External subtitles supported (SRT-UTF-8)

MKV H.264 720/1080p: work well and the image is good too. Even on my tube TV I can see a difference in quality. Note I have to mess with the ratio as my tube TV is 4:3. AC3 and DTS both work good unless the audio encoded using DTS variable bitrate instead of constant rate. At constant rate it works fine using DTS. If you play a "backup" or encoding a file using DTS make sure it is a constant bitrate or just remux it with a constant audio birate. It does not take long as you do not reprocess the video.

Pause, Play, FFWS, RWD all work fine same with the directional arrows. External subtitles supported (SRT-UTF-8). Internal no luck yet. As they are often provided in within the "backup" MKV files, it takes few seconds to save them into .srt files.

FLV: need to be converted to a supported format unless you are streaming them from the Youtube apps.

MP4: Got no luck yet but I only have 1 MP4 file.

Photos: As for picture files... well...even my coffee mug can probably display them...not much to say.

Music files: I tested MP3 vbr/CBR and all played fine. I don't have AAC nor WMA so I did not tested it.

Network share: Worked fine (using cable) from a Linux server. I don't have Windows so I cannot tell. As the the Wireless, I do not have athe wireless dongle so...

External drives: Support NTFS and FAT32 only. It was a pain to convert my external HDD to NTFS from Ext4 but ah well I can live with it. Micro SD + USB adapter worked well. USB key worked well too. They are just too small in capacities.

My wishes: The played to play FLAC (or other lossless format), Ogg Vorbis, Ext4FS (more likely to never happen) and the ability to delete files.
post #286 of 1610
Quote:
Originally Posted by Stephen Hopkins View Post

I just saw that Samsung is listed as a content partner for Hulu Plus. Can anyone see if the Hulu Plus app is available for download to the C5500? Only the C6900 is listed on the Hulu Plus site, but I'm hoping it will be available for the whole line.

Anyone? Even better, if you have a C6900 and C5500, can you comment if it's available on both, or one or the other?
post #287 of 1610
Can you reorder the Samsung recommended aps that are at the top of the menu screen? I have Rovi, BB, Netflix, Vudu, Pandora. I'd like a different order.
post #288 of 1610
bummer about this player. seemed ok for me for about 45 days (just long enough that best buy wont take it back), now it hiccups on the video every once in a while. whether its blu ray, dvd, netflix, or just sitting on the samsung menus. the picture will go black for a second every once in a while, audio is fine.

unbelievable. got all the updates, any suggestions?
post #289 of 1610
Actually got a Samsung Tech on first ring. Just verifying that a USB 500 gig drive is safe to connect. Need a lot of time to see what plays and what doesn't. I have had some hickup on DVD's at the beginning of movie. I have all the updates too. This stuff is changing so fast I cannot keep up with it. I just cut it off and walk away from it. Still trying to decide to keep a Hatachi 42 LCD. Need with Auto Movie and real120 motion. I have to call tech back about if this is disabled the 120 hz doesn't work. Thanks
post #290 of 1610
Quote:
Originally Posted by Stephen Hopkins View Post

I just saw that Samsung is listed as a content partner for Hulu Plus. Can anyone see if the Hulu Plus app is available for download to the C5500? Only the C6900 is listed on the Hulu Plus site, but I'm hoping it will be available for the whole line.

Has anyone checked to see if Hulu is available for download on Internet@TV on the C5500?
post #291 of 1610
Quote:
Originally Posted by Stephen Hopkins View Post

Has anyone checked to see if Hulu is available for download on Internet@TV on the C5500?

Not on mine
post #292 of 1610
Quote:
Originally Posted by Rogus View Post

Can you reorder the Samsung recommended aps that are at the top of the menu screen? I have Rovi, BB, Netflix, Vudu, Pandora. I'd like a different order.

I don't think so, although that would be nice. I only use Netflix and Pandora. It kind of annoys me they added Rovi.


As for the netflix reactivation some other people have been mentioning -- I only ever see that happen after a firmware update, and I think I saw it once when I got a new router.
post #293 of 1610
Anyone having problems with their player freezing if they leave it paused for too long?

I've noticed that if I pause a movie and walk away for too long when I come back its completely frozen up and I have to power off and back on to get it to work. Is there any way around this?
post #294 of 1610
Quote:
Originally Posted by Stephen Hopkins View Post

........ Hopefully with the Hulu Plus announcement (and Vizio's announcement) there's a chance Hulu will end up in the Internet@TV lineup in the not too distant future.

EDIT: I just saw that Samsung is listed as a content partner for Hulu Plus. Can anyone see if the Hulu Plus app is available for download to the C5500? Only the C6900 is listed on the Hulu Plus site, but I'm hoping it will be available for the whole line.

When I follow through the hulu-plus links I eventually get to a page that says the 5500 does support it. However there is another Samsung PDF page that seems to say otherwise:

samsung.com/us/samsungapps/Samsung_Apps.pdf
{link truncated due to 3 post reqmt)

However this chat transcript indicates the PDF is out of date and that it WILL support it:
Quote:


dave: Hi, can you confirm the BD-C5500 does NOT support the new Hulu-Plus service?
Victoria Y: You can add the Samsung applications from the link given below:
Victoria Y: [link not allowed due to 3 post reqmt]
dave: Hmmm.... Sorry, that doesn't answer my question. I don't have the player yet and whether it will support Hulu-Plus may decide whether I buy it.
Victoria Y: I apologize.
Victoria Y: The player supports the HULU service. I have checked the information and could see that the player supports the service.
Victoria Y: You can also enjoy Hulu Plus, CinemaNow, SPSTV, Dailymotion, Vudu, Facebook, Skype, Twitter .
dave: There is a PDF link on your web site that seems to say Hulu-Plus and Cinema Now are NOT supported by the non-3D blu-ray players (i.e., the BD-C5500). Give me a few seconds and I will post the link for your review.
Victoria Y: I can understand the situation.
Victoria Y: But the services are added new.
Victoria Y: The website needs to be updated.
dave: I hope you are correct! Here is the link to the PDF info:
dave: [link deleted]
Victoria Y: Yes, the player supports the service.
dave: It will mean an immediate return for credit if your info is incorrect !! Are you certain ?
Victoria Y: Yes, the service is available.
post #295 of 1610
according to Samsung support Hulu should be available on the C5500 right now... Will have to check tonight...
post #296 of 1610
Quote:
Originally Posted by eochs View Post

according to Samsung support Hulu should be available on the C5500 right now... Will have to check tonight...

Just checked, it did update but don't see Hulu
post #297 of 1610
I hope this tech support person is misinformed but I was told the BD-C5500 definitely will not support Hulu Plus.

Chat Transcript
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Polly M'
Visitor: I have a samsung bd-c5500. I saw that hulu plus is being offered but I can't find the app in the samsung apps
Polly M: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Polly M: Please let me go through the inquiry.
Visitor: ok
Polly M: Thank you
Visitor: I updated my software to BSP-C5500WWB-1013.4 this morning but that did not add any more apps.
Polly M: Please give me a moment while I gather the required information.
Visitor: ok
Polly M: Thank you
Polly M: Thank you for being on hold. The Hulu service is not yet available in the Samsung Apps. We are currently working on it.
Polly M: Please look out for the updates regularly.
Visitor: So it will come through a software update?
Polly M: No It will be updated Online and you can add them through the Internet.
Visitor: How do I add apps through the internet on my BD-C5500?
Polly M: Please be on hold as I will provide you the steps in a moment.
Visitor: Ok
Polly M: I'm sorry for the delay. I'll be right with you.
Visitor: ok
Polly M: Please follow the steps present in the below give link.
Polly M: Please be on hold as I gather the required information. Sorry for the delay.
Visitor: ok - I don't see the link yet.
Polly M: [url ommitted]
Polly M: Please use the above link to find the information to add Apps.
Visitor: Ok. I have all that set up. So the Hulu Plus App will just show up in the Apps section when it is available?
Polly M: Yes absolutely.
Visitor: How soon will that be? The Samsung press release said it would be available June 30.
Polly M: As of now we have no information regarding the date and time. Please look out for the updates regularly.
Polly M: Is there anything else I can assist you with?
Visitor: Can you confirm thatl the BD-C5500 definitely include the Hulu Plus app? This page seems to indicate only higher models do: [url ommitted]
Polly M: I will be right with you.
Visitor: ok
Polly M: Thank you for waiting. I'll be with you in just a moment.
Polly M: Only 3D Blu-ray players support Hulu.
Visitor: So the BD-C5500 will never get Hulu?
Polly M: Yes Hulu will not be available for BD-C5500.
Polly M: I apologise for the confusion the previous conversatin has caused.
Visitor: That's lame
Visitor: Thanks for clarifying, though!
Polly M: I am sorry I couldn't help you fix the issue over the chat. However, is there anything else I might be able to assist you with?
Visitor: That's it for now. Thanks for the info.
post #298 of 1610
I go tired of waiting for the PS3 update so I went out and bought the bd-c5500 today but hooked it up to find it didnt have hulu plus. I called today and the rep wouldn't say if it was coming to to the bd-c5500 or not. She also couldn't give me a release date. She said keep checking my player for updates :\\

I can't wait to watch hulu plus on a larger screen than my iPad's. I have already logged some serious hours with hulu plus, its awesome.
post #299 of 1610
Anyone else have any problems with this freezing if you leave it paused for too long?

I've been running into issues with my player where if I leave it paused for like 10 minutes it will just completely freeze up and I have to power it down and back up to fix it.

I'm running the latest firmware if that matters.
post #300 of 1610
Quote:
Originally Posted by DaveHCYJ View Post

Anyone else have any problems with this freezing if you leave it paused for too long?

I've been running into issues with my player where if I leave it paused for like 10 minutes it will just completely freeze up and I have to power it down and back up to fix it.

I'm running the latest firmware if that matters.

I've not and I have 4 BD-C5500's and 1 HT-C5500, but not sure how often we pause that long.

What media - Blu-ray, DVD, Streaming or anything?
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