Originally Posted by Bob Giberson
Anybody seen this? I finally gave up on Cyberlink's support, (contracted out to a company in India where all the techs have American names), as the three techs all provided me solutions that didn't work. And yes, I actually paid the thirty bucks on top of the cost of the cost of the software hoping a real time conversation might deliver some results.
I am done with Cyberlink.
Originally Posted by Wytchone
What as the issue other then them outsourcing tech support?
I have had horrible results from Cyberlink support as well.
And, no, I do not have an issue with tech support being outsourced.
But, they are expected to provide a solution to their customers problems (not excuses and not just a generic 'try this'). I have had 20+ support tickets to Cyberlink support since installing PowerDVD9 6 months ago and have posted here & even PM'ed Tom with my issues and copies of my support tickets. No Luck with a solution. I have posted in their forum
as well with no results.
I will not pay for a phone call as I believe support should be free.
My issues were getting sent invalid keys, links to download(try this version) that were locked, and once their software was finally installed and running I was not able to install any of their patches for having an invalid registration or key. I described these issues in detail with screen snap shots. Support would respond by telling me 5-6 days later that it was a known issue and they were working on it, by patient, it will be taking care of.
I'm happy for those that have had success with Cyberlink as it does seem like a high quality product, It's just not worth my time and was a waste of my money.