I know a lot of us (myself included) criticize Monster for their overpriced cables and other products. When I first moved to FL in 2004, I met a bunch of folks that told me they lost their TV and or PC due to a power surge or lightning storm. We actually lost a home PC due to a surge here in FL. I did not know too much about surge protectors (still don't to be honest) and back then I did not know that Monster products were overpriced. I bought what I thought was their best surge protector selling at Circuit city/Best buy at that time (Monster HTS1000 MKII). I dont remember which store I bought it from but remember the manager giving me a discount since I bought other stuff from there. I don't know if it worked or not but I can say that we have had many lightning storms, power outages, brown outs and 2 separate transformers blow up like fireworks on our block (one right infront of my house) but my none of my HT gear was negatively impacted.
A few weeks ago, my receiver shut off on me while starting a movie at very low levels -30 from reference. I manually powered the receiver on, checked for loose cables and it worked fine but I noticed when I went to manually turn it on, I heard a buzzing noise coming from the Surge Protector. I decided to unplug the surge protector and plug it into a different outlet, the Monster Surge protector buzzing got louder. I tried another outlet and the buzzing got even louder. After 7-8 years this Monster Surge protector finally went out on me. Monster had a 5 year warranty this Surge Protector. I temporarily replaced it with a cheaper $25.00 GE model until I could do some research and find out what I wanted to buy next. The receiver has been fine since.
I figured, what the hell, I'll give Monster a call and just ask how much it would cost to repair or replace it. I told the person who answered the phone that it was at least 7 years old and explained about the buzzing noise and that my receipts are almost completely faded so I can't tell which receipt is which or if I bought it at Circuit city or Bestbuy since it was so long ago but I could provide the serial number. She put me on hold for a few mins, came back with an RMA number and asked me to mail it in. I mailed it in and emailed her the tracking number. She emailed me back a week or so later after they got it and said that the unit is indeed bad now and since I probably got it at a store that is no longer in business, they will replace it as an exception, one time courtesy, even though its past the warranty coverage and I did not have a legible receipt. I just got my new Monster Power HTS1000 MKIII for free in the mail yesterday. This is the newer model with the digital display. Everything works fine. I still think their products are overpriced but happy to know that they replaced my out of warranty product for free. Got to love great customer service!
PS...If anyone has any thoughts/advice on Monster or other brands surge protection units, please share (good or bad). FYI, I have my TV, Receiver, Bluray player, HD-dvd player and cable hd-dvr hooked up this Monster Surge protector. My SubMersive and Antimode 8033 is hooked up to a Eclipse Pro surge protector.