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Official Logitech Harmony 650/600 remote thread - Page 5

post #121 of 1198
I just bought a 650 and it does not work with my Next Gereration. Call support and got no info. Some posts make it sound like the 650 will not work with the Next Gen extender
post #122 of 1198
I just bought a 650 for an insane price but i can't program the damn thing. I am using a Samsung HDTV and a Motorola set top box with my HP computer connected to the TV. All the devices are showing up but i can't get it to program the set top remote. I go thru the whole process of learning from the set top remote but nothing happens. I can't seem to start from scratch again because whenever i log back in the settings stay the same. How do i erase all the settings and start over?
post #123 of 1198
To start from scratch, make a new login. You shouldn't have to learn anything from the set top remote if you entered the right model number. Just answer that you don't have it. There's no need to start from scratch either. Just delete the devices that aren't working and add them back.
post #124 of 1198
Quote:
Originally Posted by mdavej View Post

To start from scratch, make a new login. You shouldn't have to learn anything from the set top remote if you entered the right model number. Just answer that you don't have it. There's no need to start from scratch either. Just delete the devices that aren't working and add them back.

Thanks. It recognizes the right model numbers of all 3 devices. Also, i can only delete the set top box. What i'm trying to do is just program the 650 from the cable box remote. But nothing happens on the cable remote, just the Samsung TV remote. I only use one button on the Samsung remote and that's the menu button which allows me to choose the source input. Is there any way to make the 650 a non learning remote?
post #125 of 1198
I don't understand why you are trying to learn from the cable remote at all. There is no reason to learn anything in your case. Like I said before, just tell the wizard you don't have a remote, and it won't try to learn.
post #126 of 1198
Quote:
Originally Posted by mdavej View Post

I don't understand why you are trying to learn from the cable remote at all. There is no reason to learn anything in your case. Like I said before, just tell the wizard you don't have a remote, and it won't try to learn.

Thanks. I redid everything and most everything works. Do i have to press "av receiver" on the remote screen every time i want to change the volume? I'm mostly in my cable set top mode which doesn't allow me to change volume unless i click the receiver. In settings i clicked volume would be sent from the av receiver.
Also, for me to watch my desktop i still have to use the TV remote because i have to go to menu and go to the source input (HDMI1). I need to be able to click "HDMI1" on the remote screen to finally get rid of the TV remote. What haven't i done properly?
post #127 of 1198
Can anyone help me with programming my new Harmony 650 for Comcast DVR (Cisco Model RNG200)? I installed the software and was able to get everything to work (Panasonic TV, Sony Amp, Sony DVD Player and Xbox 360), but can't get Harmony to work the Comcast DVR. I also tried "Learn IR" but it still does not work. Any help would be greatly appreciated!
post #128 of 1198
Quote:
Originally Posted by lipcrkr View Post

Thanks. I redid everything and most everything works. Do i have to press "av receiver" on the remote screen every time i want to change the volume? I'm mostly in my cable set top mode which doesn't allow me to change volume unless i click the receiver. In settings i clicked volume would be sent from the av receiver.
Also, for me to watch my desktop i still have to use the TV remote because i have to go to menu and go to the source input (HDMI1). I need to be able to click "HDMI1" on the remote screen to finally get rid of the TV remote. What haven't i done properly?

Now you need to make activities, like "watch tv", etc. The wizard lets you choose which device controls volume, which inputs to set, etc. so you don't have to switch around like you're doing now. You are operating in device mode, which isn't the way harmony is supposed to work.
post #129 of 1198
Quote:
Originally Posted by gadgetNv View Post

Can anyone help me with programming my new Harmony 650 for Comcast DVR (Cisco Model RNG200)? I installed the software and was able to get everything to work (Panasonic TV, Sony Amp, Sony DVD Player and Xbox 360), but can't get Harmony to work the Comcast DVR. I also tried "Learn IR" but it still does not work. Any help would be greatly appreciated!

I vaguely remember a similar issue coming up in the logitech forums. Try searching or posting there.
post #130 of 1198
Quote:
Originally Posted by mdavej View Post

Now you need to make activities, like "watch tv", etc. The wizard lets you choose which device controls volume, which inputs to set, etc. so you don't have to switch around like you're doing now. You are operating in device mode, which isn't the way harmony is supposed to work.

Thanks for all your help, i got it all set up. i can go back and forth from TV to Computer instantly. Everything is so much simpler now. My other 3 remotes are put away. All i'm doing now is tweaking favorites etc. Once again thank you.
post #131 of 1198
Quote:
Originally Posted by gadgetNv View Post
Can anyone help me with programming my new Harmony 650 for Comcast DVR (Cisco Model RNG200)? I installed the software and was able to get everything to work (Panasonic TV, Sony Amp, Sony DVD Player and Xbox 360), but can't get Harmony to work the Comcast DVR. I also tried "Learn IR" but it still does not work. Any help would be greatly appreciated!
Loaded this device into my database and the Logitech system flagged it with the following info:

"The Comcast RNG200 High-Definition DVR may not function as expected using the original remote. As a result, Harmony remotes may experience similar issues. We recommend contacting your cable provider with any issues you may encounter.
FAQID=1354"

Not too helpful, but they seem to be pointing back to Cisco.
post #132 of 1198
This is why I believe the 650 SUCKS. Let me preface this by saying that I love Logitech products (not just the remotes), but my bitterness towards their Harmony products is at an all-time high.

So... I loved my 670, but it conked out due to an abnormal amount of punishment (kids). Called Logitech, and they were good enough to give me 50% off any remote on their website. I chose the 650, and I LOVED it. What an upgrade!!! Shortly after though a problem developed. I noticed that after I chose an activity (like Watch TV), I'd set it down in my cupholder (home theater seats). When I went to go pick it up again and looked at the screen, it was no longer on the "Watch TV" screen but on the "Choose an Activity" screen. At first I thought maybe my kid pressed a button, or maybe I did and didn't notice, but it started happening more frequently.

Long story short, I found that any shock to the bottom of the remote (like when you put it in a cupholder) will oftentimes reset the remote to the Choose Activity screen. Now by "bottom", I am referring to the opposite end of the remote from where you plug in the USB cable. In case you are wondering, I babied this remote... I wasn't slamming it down into my cupholder or onto the floor. At first, I thought maybe the batteries were losing contact due to the shock, therefore reseting it. I tried creating a tighter fit by bending out the contacts a bit... a no go. Tried using folded up pieces of aluminum foil, no luck. Since then, Logitech has tried to replace the 650 two times (been through a total of 3)... all of them had the same problem, even out of the box!

So last week, I called and asked them for another replacement, but this time NOT a 650. They acknowledged that the reset problem was a known issue and that they would send me a 700 at no extra charge. They claim that even though the 700 is nearly identical to the 650 (just comes with rechargeable AA's and can control one more device), it does NOT have the reset issue.

Just got the 700 today, and I will say that out of the box, it looks like Logitech was right. I tried tapping it on the bottom (hehe) and no reset. I'll see what happens after some regular use and provide an update.

I encourage you 650 owners to test it out yourself. Choose an activity first. Now, tap the bottom of your 650 remote with the back of your hand with light-moderate amount of force (realistic to what it would face in the real world). If it doesn't reset, then lucky you... and unlucky me for getting 3 defective ones in a row.
post #133 of 1198
Quote:
Originally Posted by OSUDesi View Post

I encourage you 650 owners to test it out yourself.

Yup, mine does it too. Not sure how much of an issue it is, but thanks for the heads up. May call Logitech and see what they'll do.
post #134 of 1198
Quote:
Originally Posted by OSUDesi View Post

This is why I believe the 650 SUCKS. Let me preface this by saying that I love Logitech products (not just the remotes), but my bitterness towards their Harmony products is at an all-time high.

So... I loved my 670, but it conked out due to an abnormal amount of punishment (kids). Called Logitech, and they were good enough to give me 50% off any remote on their website. I chose the 650, and I LOVED it. What an upgrade!!! Shortly after though a problem developed. I noticed that after I chose an activity (like Watch TV), I'd set it down in my cupholder (home theater seats). When I went to go pick it up again and looked at the screen, it was no longer on the "Watch TV" screen but on the "Choose an Activity" screen. At first I thought maybe my kid pressed a button, or maybe I did and didn't notice, but it started happening more frequently.

Long story short, I found that any shock to the bottom of the remote (like when you put it in a cupholder) will oftentimes reset the remote to the Choose Activity screen. Now by "bottom", I am referring to the opposite end of the remote from where you plug in the USB cable. In case you are wondering, I babied this remote... I wasn't slamming it down into my cupholder or onto the floor. At first, I thought maybe the batteries were losing contact due to the shock, therefore reseting it. I tried creating a tighter fit by bending out the contacts a bit... a no go. Tried using folded up pieces of aluminum foil, no luck. Since then, Logitech has tried to replace the 650 two times (been through a total of 3)... all of them had the same problem, even out of the box!

So last week, I called and asked them for another replacement, but this time NOT a 650. They acknowledged that the reset problem was a known issue and that they would send me a 700 at no extra charge. They claim that even though the 700 is nearly identical to the 650 (just comes with rechargeable AA's and can control one more device), it does NOT have the reset issue.

Just got the 700 today, and I will say that out of the box, it looks like Logitech was right. I tried tapping it on the bottom (hehe) and no reset. I'll see what happens after some regular use and provide an update.

I encourage you 650 owners to test it out yourself. Choose an activity first. Now, tap the bottom of your 650 remote with the back of your hand with light-moderate amount of force (realistic to what it would face in the real world). If it doesn't reset, then lucky you... and unlucky me for getting 3 defective ones in a row.

I used a sledgehammer on mine and it didn't reset.
post #135 of 1198
Does the backlight on the 650 come on when you move it like on the 700?
post #136 of 1198
Yes it does. Only difference is the color of the writing when the backlight is on is kind of orangish compared to the whitish in the 700.
post #137 of 1198
Just purchased a 650. Having an issue setting up inputs for a mitsubishi wd73638. I am new here and don't really know where to post things at. Please can anyone else help??? everything else works fine just the tv will not change to the correct inputs.
post #138 of 1198
Quote:
Originally Posted by jimmers973 View Post
Just purchased a 650. Having an issue setting up inputs for a mitsubishi wd73638. I am new here and don't really know where to post things at. Please can anyone else help??? everything else works fine just the tv will not change to the correct inputs.
Check the power on delay for the Mit TV. Others have mentioned that this TV takes a long time to get ready to receive inputs (perhaps 15 seconds). Anyway, adjust the power on delay in the Devices page until the Input is switched correctly. The option is Settings, and then Adjust the delays (speed settings)
post #139 of 1198
I got my 650 today. I downloaded and installed the software. I entered the login info for my existing account and selected to replace my remote.

I can't update the remote or view devices. I get the message "unable to display content".
post #140 of 1198
Quote:
Originally Posted by sync View Post

I got my 650 today. I downloaded and installed the software. I entered the login info for my existing account and selected to replace my remote.

I can't update the remote or view devices. I get the message "unable to display content".

I had a similar problem and thought the issue was the 64 bit Win 7 I had. But I disconnected the remote and reconnected and that took care of that issue. Atleast I think that did it. I have a Mit 65737 and the 650 works fine with it. GL
post #141 of 1198
I got a 650 from an Amazon deal. Like it but was suffering from weird resets. Ends up the battery was not making good contact and when the remote was bumped it was resetting. I pulled out the spring contacts a bit more - hope that takes care of it.

Is there a way to re-order the choices on the LCD screen? I'd rather have the two choices the wife and kid usually use (watch DVD w/o surround sound, watch TV). For now it appears that the list is populated in alphabetical order.
post #142 of 1198
Quote:
Originally Posted by vshahman View Post

I had a similar problem and thought the issue was the 64 bit Win 7 I had. But I disconnected the remote and reconnected and that took care of that issue. Atleast I think that did it. I have a Mit 65737 and the 650 works fine with it. GL

After more than an hour on the phone with 3 different support techs the issue was resolved. They had to clone my account to fix it.
post #143 of 1198
Quote:
Originally Posted by Probedude View Post

Is there a way to re-order the choices on the LCD screen? I'd rather have the two choices the wife and kid usually use (watch DVD w/o surround sound, watch TV). For now it appears that the list is populated in alphabetical order.

That is something people have been requesting for years and it amazes me that it still isn't possible.
post #144 of 1198
Reorder activities HERE. Requires a little trial and error to get the order you want.
post #145 of 1198
HELP!
I bought a new A/V receiver, hooked it up, but can't add it to devices. When i click devices it's unable to display content content. I was able to delete my old A/V receiver but that's it. So as of now i'm not able to add my new receiver.
post #146 of 1198
Quote:
Originally Posted by lipcrkr View Post

HELP!
I bought a new A/V receiver, hooked it up, but can't add it to devices. When i click devices it's unable to display content content. I was able to delete my old A/V receiver but that's it. So as of now i'm not able to add my new receiver.

I had the unable to display content message the other day. I was told that it can be due to a number of different issues. Tech support and they had me uninstall and reinstall the software which did not fix it for me.

In my case the problem was on their end.
post #147 of 1198
Quote:
Originally Posted by mdavej View Post

Reorder activities HERE. Requires a little trial and error to get the order you want.

How much is a little?

My online Harmony account is messed up so I can't access that link. I would like to be able to reorder but first I have to call tech support and get my online access fixed.
post #148 of 1198
Online account is obsolete, so I doubt support will fix it. What happens exactly that makes you think it's messed up? Your online and offlne accounts are one in the same. The update message is normal. Just click next, login, and pick re-order or try my link again.

Trial and error because the listed order is always mixed up. There is a page where someone figured it out, but I don't have the link handy. It's somewhere in the logitech forums I think.
post #149 of 1198
Quote:
Originally Posted by mdavej View Post

Online account is obsolete, so I doubt support will fix it. What happens exactly that makes you think it's messed up? Your online and offlne accounts are one in the same. The update message is normal. Just click next, login, and pick re-order or try my link again.

When I got the 650 I did the switch from my 676 online. It messed up my account and neither online access or the software would work.

Tech support fixed my account so the software works but online access is still broken. When I log in I get this message:

Quote:


DataModelDN.Lib error '80131500'
Exception of type 'System.Exception' was thrown.
/EasyZapper/IntrigueDevice.asp, line 268
post #150 of 1198
Quote:
Originally Posted by mdavej View Post

Online account is obsolete, so I doubt support will fix it.

??? Not sure what you meant by this. Online looks as if it's still supported.
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