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Official Logitech Harmony 650/600 remote thread - Page 11

post #301 of 1198
Could my 650 be starting to fail?
Noticed lately that when I switch from TV, cablebox, HTIB-SAT/Cable input mode (watch TV) to TV-HTIB mode (watch a movie) it's very consistant in choosing the correct settings but when I go back to (watch TV), 75% of the time it picks the wrong audio input to the HTIB. It's supposed to select SAT/Cable but when it picks the wrong audio input it's not consistant with the choice. Sometimes it selects TV input other times it's the FM tuner. I've seen it cycle through the correct setting as well as stop just short when cycleing.
It apears that the HTIB input selection is the last step in the remotes transmission.
I know that it takes additional transmit time for the remote to go through all the device settings but I definitely keep it pointed correctly until it's done.
Anytime I've tweaked a setting on the 650 it seems to works fine for a week or so. It's almost as if it needs a refresh.....
I may try new batteries before I contact support.
post #302 of 1198
Hi all,
I just purchased one of these and it refuses to sync. It did so once after I connected and reconnected it a bunch of times but that's it. It just goes to the synching page but nothing happens. Is there anything I can do to make this work? I read that there might be an actual software I can use that might work, is that correct? Thanks for the help!
post #303 of 1198
Try this link; http://www.logitech.com/en-us/494/3806?WT.z_sp=Image

Quote:
Originally Posted by pdac1975 View Post

Hi all,
I just purchased one of these and it refuses to sync. It did so once after I connected and reconnected it a bunch of times but that's it. It just goes to the synching page but nothing happens. Is there anything I can do to make this work? I read that there might be an actual software I can use that might work, is that correct? Thanks for the help!
post #304 of 1198
Finally corrected the intermittent audio source problem when switching from the Watch DVD back to Watch TV activity.

Spent alittle time on Logitechs knowledgebase site and tried a few tricks.
I corrected the issue by extending the interdevice timer in the AVR device settings from default 100ms to 400ms, it's worked fine since.

Now if I can get the side scan button to quit double bouncing when in device-TV-internet-pandora it'll be working great.
post #305 of 1198
Run through the troubleshooting wizard to fix the double bounce. You'll be able to adjust the repeats down there. If you're using MyHarmony.com to do your programming, support will have to do this for you. Otherwise you can do it yourself using the stand-alone software.
post #306 of 1198
I'm using the Harmony 7 software.
The default setting for repeats is 4. I've been at 3 since I set it up so I tried 2.
This "almost & practically" did away with the double repeat in the MIT's TV internet menu but,,,,,, it did away w/the discrete buttons I use to switch between HDMI inputs. Shame theres no 2.5 to try ......
I'd rather have the discrete buttons working so I moved it back to 3.
There may not be a fix and if not the discrete buttons win out as I use the Sony HTIB for internet apps anyways.

note, having separate his & hers remotes is working out great at my domicile
I'd hate to think what would happen to the Harmony 650 should it be woman-handled by my button pressing Mrs for an entire evening
post #307 of 1198
Two friends have the same Samsung 46 TV, Samsung HT-C6600 blu ray based HT, Comcast 3416 DVR, and Harmony 650. The HT selects inputs by cycling thru BD/DVD, D.in, AUX, HDMIin1, HDMIin2, radio tuner, etc. The Comcast box is connected to HDMI1in on the HT, with the HT connected to the TV with HDMI. Both are programmed for Watch TV with the HT going to input HDMIin1, and Watch Movie with the HT going to internal input BD/DVD. Everything works perfectly for one.

Everything works well for the other, except that, if he shuts down everything when watching a blu ray via Watch Movie, the next time he powers up with Watch TV, the HT does not start up with input HDMIin1, where the Comcast box is connected, but at D.in. If, however, when he's finished with Watch Movie, he switches to Watch TV, the HT goes to HDMIin1, the Comcast box connects to the TV, and then he can shut everything down and Watch TV will work when he powers up with it next time.

I spent several hours with the Harmony 7 software, tried a bunch of delays, but all I accomplished was getting the HT to start up on other wrong inputs than the D.in that it erroneously picked before I started. I finally stumbled on Add a command and instructed Watch Movie to switch to HDMIin1 when it ended. That solved (avoided) the problem when he restarted everything with Watch TV.

What should I have done to really solve the problem? Why does one guy have no problem and the other has this one?

PS: Also, I couldn't move the Eject command up to the first page of additional buttons for the HT device even though the software shows that I did it. I've moved a bunch of buttons on my own 650 for my Watch TV, for my Denon receiver, and for my stand alone blue ray, so I've done it before. Any ideas?
post #308 of 1198
Sounds like you found a good work around. That may be your ultimate fix...
If the remote is still under Logitecs "free" help warranty period, I don't recall the time frame, you might try calling them. Theres quite a few commands/settings we common users aren't privy too.
post #309 of 1198
Quote:
Originally Posted by Volfandt View Post

Sounds like you found a good work around. That may be your ultimate fix...
If the remote is still under Logitecs "free" help warranty period, I don't recall the time frame, you might try calling them. Theres quite a few commands/settings we common users aren't privy too.

Thanks. I'm happy with the work around. I was called in after the owner tinkered but couldn't get anything to work for 4 months, past the 90 day free help window.

I would love to have someone more experienced tell me what I should have done to properly solve the problem. Early on I experimented with the delays, and could see the HT cycling thru its inputs and landing on the wrong ones. Maybe I should have just reset the remote and started from scratch.
post #310 of 1198
Quote:
Originally Posted by dfp View Post

Thanks. I'm happy with the work around. I was called in after the owner tinkered but couldn't get anything to work for 4 months, past the 90 day free help window.

I would love to have someone more experienced tell me what I should have done to properly solve the problem. Early on I experimented with the delays, and could see the HT cycling thru its inputs and landing on the wrong ones. Maybe I should have just reset the remote and started from scratch.

I have found that with any of the Harmony remotes, and I've done quite a few now, that usually starting completely over on the remote works the best. Once you start fooling with all the delays, it'll sometimes cause more headaches than anything. I know first hand from messing around with the delays on a Harmony 1100, and a Yamaha AVR.
post #311 of 1198
Quote:
Originally Posted by thefever View Post

I have found that with any of the Harmony remotes, and I've done quite a few now, that usually starting completely over on the remote works the best. Once you start fooling with all the delays, it'll sometimes cause more headaches than anything. I know first hand from messing around with the delays on a Harmony 1100, and a Yamaha AVR.

I agree, and I should have known better because my other friend has the same AV equipment and his 650 works fine. But I walked into this setup, got Watch Movie working in ten minutes, then got drawn into trying delays. I'm just glad I stumbled on "add a command before shutting down".
post #312 of 1198
Quote:
Originally Posted by dfp View Post

Thanks. I'm happy with the work around. I was called in after the owner tinkered but couldn't get anything to work for 4 months, past the 90 day free help window.

I would love to have someone more experienced tell me what I should have done to properly solve the problem. Early on I experimented with the delays, and could see the HT cycling thru its inputs and landing on the wrong ones. Maybe I should have just reset the remote and started from scratch.

Usually, the problem with Input selection should be investigated this way:

1. Look for discrete for each input for that HT, if they are available, then it's the best.

2. Look for an "anchor" button. That anchor button could be the only discrete input that you can select. e.g. TV or HDMI 1. Or the anchor button could be some other button on the HT that when you select, it will always go to a certain input, and then start cycling from there.

If you can't find either, then there is really no sure way to set the input to a correct one.
post #313 of 1198
Quote:
Originally Posted by bodhi78 View Post

Usually, the problem with Input selection should be investigated this way:

1. Look for discrete for each input for that HT, if they are available, then it's the best.

2. Look for an "anchor" button. That anchor button could be the only discrete input that you can select. e.g. TV or HDMI 1. Or the anchor button could be some other button on the HT that when you select, it will always go to a certain input, and then start cycling from there.

If you can't find either, then there is really no sure way to set the input to a correct one.

Thanks for the ideas. I'm going to poke around in the Harmony FAQs and Knowledge base to try to learn more about discrete commands, etc. Since two of the Harmony's I've set up work perfectly, and, since the other one now works with my kludge, the pressure is off.

It's sad that Logitech doesn't pull together the FAQs and other info and produce a more comprehensive User's Guide for when folks have problems. If there is any other reading material (other than this Forum) available, let me know. Thanks again.
post #314 of 1198
RemoteCentral and Hifi-Remote.com are the best sources for discrete commands. Harmony likely will have no mention of them since only tech support can add them (or you can learn them from another programmable remote).
post #315 of 1198
Thanks mdavej. I jumped back on here, after spending some time on the Harmony FAQs, to take back a little of my frustration with Harmony. I now see quite a lot of info about delays, adding commands at the start, sequences, and even one on discrete commands.

Previously I had skimmed a few FAQs to learn to customize soft buttons for my own Harmony, but never read any of the deeper topics. I still think they could organize them better, possibly in a "guide" form.
post #316 of 1198
I loved my 650, but I also had the battery-contact issue. I’d be in the middle of using my remote, and all of a sudden it would reset itself. This wasn’t because my batteries were dead; it could happen with brand new batteries. Nope, just the contacts that suck power from the batteries were wonky. Sometimes just the slightest shake would reset the remote. Needless to say, this got old very fast. I never tried fiddling with the contacts inside the remote. I could deal with it, but this would send my wife into fits of RAGE. Anyway, I used this as the perfect excuse to buy a Harmony One, as I needed to operate an extra device anyway. It’s not often a wife fully supports spending $200+ on a remote.

Just my tale, nothing more.
post #317 of 1198
Quote:
Originally Posted by tim1_2 View Post

I loved my 650, but I also had the battery-contact issue. I'd be in the middle of using my remote, and all of a sudden it would reset itself. ...

By reset itself, do you mean it goes back to the initial LCD screen (Watch TV and Watch DVD, in my case). Or does it turn off the equipment or switch inputs on a device, etc.? I'm a novice who's "tech support" for three 650s in the family.
post #318 of 1198
Quote:
Originally Posted by dfp View Post
By reset itself, do you mean it goes back to the initial LCD screen (Watch TV and Watch DVD, in my case). Or does it turn off the equipment or switch inputs on a device, etc.? I'm a novice who's "tech support" for three 650s in the family.
No, it doesn't turn everything off or switch anything, it just goes back to the initial LCD screen. Then I have to hold my hand over the end of the remote and reselect my activity before I can control anything properly. This has happened several times in a row a couple times which became INCREDIBLY frustrating when all you want to do is change a channel or adjust the volume.

Anyway, I bought a Harmony One, and now am living the dream.
post #319 of 1198
Quote:
Originally Posted by bodhi78 View Post

Usually, the problem with Input selection should be investigated this way:

1. Look for discrete for each input for that HT, if they are available, then it's the best.

2. Look for an "anchor" button. That anchor button could be the only discrete input that you can select. e.g. TV or HDMI 1. Or the anchor button could be some other button on the HT that when you select, it will always go to a certain input, and then start cycling from there.

If you can't find either, then there is really no sure way to set the input to a correct one.

Thanks for the tip on discrete codes. I've finally finished the Harmony FAQs and much of the users forum and found info on discretes. Next time one of the 2 other folks' remotes get messed up, I'll try method 2.

I did copy many FAQs and created a nice Harmony manual in Word for our family. Wish Harmony had done that instead of making folks search everywhere.

Question: For the 650 remote, there are 2 stories on changing inter-device delay. One says you can only do it on the remote, the other says you can only do it in the standalone software. Do you guys know which is right?
post #320 of 1198
Quote:
Originally Posted by dfp View Post

Thanks for the tip on discrete codes. I've finally finished the Harmony FAQs and much of the users forum and found info on discretes. Next time one of the 2 other folks' remotes get messed up, I'll try method 2.

I did copy many FAQs and created a nice Harmony manual in Word for our family. Wish Harmony had done that instead of making folks search everywhere.

Question: For the 650 remote, there are 2 stories on changing inter-device delay. One says you can only do it on the remote, the other says you can only do it in the standalone software. Do you guys know which is right?

I don't think the 1st is true. You adjust the delays when you set up the Harmony devices in the software. Your devices and activities are stored in the account database at Logitech, and the whole thing is downloaded into the remote.
post #321 of 1198
Quote:
Originally Posted by dfp View Post

Thanks for the tip on discrete codes. I've finally finished the Harmony FAQs and much of the users forum and found info on discretes. Next time one of the 2 other folks' remotes get messed up, I'll try method 2.

I did copy many FAQs and created a nice Harmony manual in Word for our family. Wish Harmony had done that instead of making folks search everywhere.

Question: For the 650 remote, there are 2 stories on changing inter-device delay. One says you can only do it on the remote, the other says you can only do it in the standalone software. Do you guys know which is right?

Not sure about other's experience, but I've never found any delay settings for the 650 in either the web or downloaded software. This is quite different than for the 880 where all the delay settings are in the software.

On my 650 you have to hold down the help button on the remote until a screen pops up for "advanced delay" settings. The remote then gives you a choice of which of the previously set up devices for which you want to adjust the delays.
post #322 of 1198
I have the Marantz sr7002 and want to use a universal remote such as the Logitech Harmony 650. When I had the Harmony 300, I could not get the 300 to learn the input buttons at the bottom of the Marantz control for changing the hdmi inputs (tv, dvd, vcr, aux) regadless of what I did. I even tried by using the Marantz to "teach" the Logitech.

Anyone have any luck with mapping the input keys from the sr7002's remote to a Harmony 650?

Any info would be appreciated.

Thanks
post #323 of 1198
That uses the RC-5 protocol which is very difficult for any remote to learn. This is because that protocol uses a toggle bit, so the signal is different with each button press. Even if you successfully learn one state, you'll still have intermittent results since you're missing the other state.

The only advice I can give is to ask harmony support to add the functions in question. If the remote knows what protocol to use rather than just send the learned waveform, it can usually handle the toggle bit fine, like the original remote does. The functions you already have use the same protocol, so we know it's possible for harmony to handle it.
post #324 of 1198
Can anyone help please.
I've just ordered the Harmony 600 and I am trying to get as much info as possible before it arrives, I'm a little confused about the talk of the "Myharmony" website and the new 7.7 software with the latter having more functions, how do I go about getting the 7.7 software on the phone when I receive it?

I'm not a complete noob when it comes to installing sw etc, but just a little confused to which or why there are 2 different versions of software?

TIA.
post #325 of 1198
Quote:
Originally Posted by mdavej View Post
That uses the RC-5 protocol which is very difficult for any remote to learn. This is because that protocol uses a toggle bit, so the signal is different with each button press. Even if you successfully learn one state, you'll still have intermittent results since you're missing the other state.

The only advice I can give is to ask harmony support to add the functions in question. If the remote knows what protocol to use rather than just send the learned waveform, it can usually handle the toggle bit fine, like the original remote does. The functions you already have use the same protocol, so we know it's possible for harmony to handle it.
Thank-you for the very informative reply. I never thought to contact Logitech since the Marantz sr-7002 is listed as being a supported receiver. I assumed I was doing something wrong.
post #326 of 1198
The logitech database is often missing many commands since it's built from user learns and depends entirely on the technical savvy of the users who submitted them. Sometimes these missing commands can be added from similar models. Support has the tools to find them (if they exist) and add them to your account. For example, in my own experience DirecTV receivers are technically supported, but are missing at least 8 commands. Similarly my supported Toshiba TV is missing over 20. Onkyo is missing literally hundreds. So I'm not at all surprised Marantz is missing a few.
post #327 of 1198
Quote:
Originally Posted by mdavej View Post

The logitech database is often missing many commands since it's built from user learns and depends entirely on the technical savvy of the users who submitted them. Sometimes these missing commands can be added from similar models. Support has the tools to find them (if they exist) and add them to your account. For example, in my own experience DirecTV receivers are technically supported, but are missing at least 8 commands. Similarly my supported Toshiba TV is missing over 20. Onkyo is missing literally hundreds. So I'm not at all surprised Marantz is missing a few.

I sent an email to Logitech Support but they need the part and serial number for my remote. Since I don't have it yet, they can't help me. If I go out and purchase the remote, do you think they would add the missing commands?

Maybe I'll get the remote from a place that has a liberal return policy and see what happens with Logitech Support.
post #328 of 1198
If they exist somewhere in the database, they will add them to your 650 profile. But I have no way of knowing if they're in the database. You could just ask them to add the commands to your 300. If that works, then they can also be added to your new remote. All harmony's share the same database.
post #329 of 1198
Quote:
Originally Posted by mdavej View Post

If they exist somewhere in the database, they will add them to your 650 profile. But I have no way of knowing if they're in the database. You could just ask them to add the commands to your 300. If that works, then they can also be added to your new remote. All harmony's share the same database.

Unfortunately, I already returned my 300.
post #330 of 1198
As many here have said, the myharmony.com setup method is very easy but it seems to be lacking in some of the more detailed setup options (though renaming an activity doesn't seem like it should be an advanced option).

So after reading comments here, I switched to using the desktop version.

One thing confused me while setting up my Panasonic DMP-BD65 blu-ray player. When I was using the myharmony.com method to set up the remote, it asked me to use the original remote to verify the settings. It went into a learning mode and asked me to press the power button on the original remote. The "Logitech Harmony Remote Software" (ver 7.7.0) asked for about 8 different button pushes.

One of the buttons it asked me to press was the "Menu" button on the blu-ray player's remote. There are 3 different menu buttons on the Panasonic blu-ray remote; "Top Menu", "Pop-Up Menu", and "Function Menu". Which menu button do they mean?
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