Originally Posted by palmharbor No consumer electronic company can make money with such a high return
rate as this division does...this product is overly complicated and has
a high failure rate...given the poor economic condition the CES division is
in, I doubt anyone will buy it. When that do research on the operations,
they will discover the high return rate and they will not buy it.
The Harmony remotes are probably the easiest universal remotes to configure. Since you can use the Harmony software and the website and just tell it what devices you have by model number, most of the configuration is done for you. You then tell it what input on each device to use for each activity. I suspect that you needed to put in some delays, etc. in the remote in order for your devices to see the command. When some devices power up, they take a little while before the commands will work. Looks like there may be some issues with batteries coming loose on the remote and losing the config.
But, I have had a 550 for over seven years and up until recently when a few keys have started to stick, I have had zero issues. No problems with getting the remote configured to work correctly with all of my devices.