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Audio problems with RCA STB7766C?

post #1 of 4
Thread Starter 
I bought a new digital converter box (RCA STB7766C) from Target on Saturday and it seemed to be working fine. But 3 days later the audio isn't working. It only plays the background noise but not the people speaking... except on the PBS channels (which I believe are HD if that makes a difference).

It's not my TV (audio on the DVD player works fine).
My TV is set to stereo and changing it to mono didn't make a difference.
Audio settings are set to stereo on the box itself.
It's not my new antenna (signal strength is fine).
And I tried changing out the coaxial cable between the box and my TV but it didn't make a difference.

I'm left to think that it must be the box itself... but could this happen after 3 days of working fine? Is there anything I may have overlooked in my troubleshooting of the problem?
post #2 of 4
Do you have the converter's audio set to SAP (second audio program?) Some live sports are broadcast without the voice-over.
post #3 of 4
Thread Starter 
Quote:
Originally Posted by mirayge View Post

Do you have the converter's audio set to SAP (second audio program?) Some live sports are broadcast without the voice-over.

No, the converters audio is just set to stereo (don't even think SAP is an option on mine). And the problem is with all broadcasts (news, sitcoms, etc).
post #4 of 4
Check the Audio language setting. I could see getting background but no voice if it was for example set to French while few if no stations broadcast in French. I'm not familiar with that product but many CECBs have an Audio button; otherwise buried in the Menu.

Also try the Closed Captioning settings. Many CECBs have a CC button; otherwise buried in the Menu.

If all else fails try setting back to the factory defaults (Menu) and start completely over (scan, etc.).

The cat probably did it.
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