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HDMI switcher -- everything works except Roku audio

post #1 of 6
Thread Starter 
I recently bought a 4 x 2 HDMI switcher (Monoprice Item 5312), which I use to connect a Dish receiver, a Panasonic Blu-Ray player, and a Roku box to two different TVs in adjacent rooms. It all works quite well with any of these sources on either TV, or on both simultaneously, except for an occasional problem with the Roku's audio on the "second" TV. I know I may be pressing my luck here -- there is 35 feet of HDMI cable (Monoprice 4616) between the HDMI switchbox and my second TV -- but I can watch Dish or my blu-ray player in the next room with no problems. But I'll be watching say, Revision 3 on Roku, and suddenly the audio will stutter and sound like someone is making popcorn in the background, or perhaps, frying bacon. Since it never happens with Dish or Blu-Ray, connected in the same way via the same length of cable, I thought there might be something wrong with the Roku unit. But I actually own three Rokus, and I swapped them back and forth, and I still get the popcorn sound. I thought perhaps one port on the HDMI switcher could be bad, so I connected the Roku to a different port, but I still have popcorn.

I then tried connecting a Roku box directly to the second TV, via a single 6 foot HDMI cable. No problems in that configuration.

I'm frankly stumped as to why I am having this problem only with the Roku unit. Could the signal the Roku is putting out via HMDI be different or "weaker" than the Dish or Blu-Ray HDMI output, in some way -- or is that more of an analog concept?

I've also noticed that quickly unplugging the unit from the switchbox's HDMI in, then plugging it back in, stops the popcorn sound -- but only for a while. It seems to be true, also, that searching back and forth in a program on Roku will tend to bring on the popcorn effect when I return to normal play after searching, but it happens at other times, too. Anyone have any ideas as to why this is happening, and what I can do about it?
post #2 of 6
Well, I have the same problem to a SONY AVR (2009 model DNS-1000) or to my Samsung 37" LCD (2008 model)

All other devices, EVEN ON THE SAME HDMI CABLE, work fine! I switch them with an HDMI switcher and an RF remote. And yes, I've tried connecting directly to my TV, same results

My 2 TivoHD units, my Comcast cablebox on that cable have fine sound
My Bluray/PS3 works perfectly too

Roku has sent me 3 boxes, to no avail. The first time, they told me they had a batch with bad power supplies and
to try unplugging the Roku. It actually worked for a few hours, but I got tired of no sound a few hours later. The second box NEVER has sound thru HDMI. The third, same problem.

And the component video/analog audio and digital spidf work fine as all connectors are active on a Roku. The Roku feeds my den tv in HD using component/spidf, feeds a modulator to get the roku in SD in my gazebo and kitchen on an analog tv channel and using HDMI in HD to my upstairs bedroom tv

I have pretty much determined it is a problem in their HDMI code in the Roku and am just waiting for the POPBox to come out to get this unit replaced. If they put out a firmware upgrade before then and it works, GREAT! But I am not holding my breath
post #3 of 6
Quote:
Originally Posted by philhu
Well, I have the same problem to a SONY AVR (2009 model DNS-1000) or to my Samsung 37" LCD (2008 model)

All other devices, EVEN ON THE SAME HDMI CABLE, work fine! I switch them with an HDMI switcher and an RF remote. And yes, I've tried connecting directly to my TV, same results

My 2 TivoHD units, my Comcast cablebox on that cable have fine sound
My Bluray/PS3 works perfectly too

Roku has sent me 3 boxes, to no avail. The first time, they told me they had a batch with bad power supplies and
to try unplugging the Roku. It actually worked for a few hours, but I got tired of no sound a few hours later. The second box NEVER has sound thru HDMI. The third, same problem.

And the component video/analog audio and digital spidf work fine as all connectors are active on a Roku. The Roku feeds my den tv in HD using component/spidf, feeds a modulator to get the roku in SD in my gazebo and kitchen on an analog tv channel and using HDMI in HD to my upstairs bedroom tv

I have pretty much determined it is a problem in their HDMI code in the Roku and am just waiting for the POPBox to come out to get this unit replaced. If they put out a firmware upgrade before then and it works, GREAT! But I am not holding my breath
I have a Sony 52 XBR4 and the Roku XDs box. Watching MLB and sound goes out. TV pop up says "incompatible audio signal, check input device". Called Roku. The had me reverse the HDMI cable. (using it for a/v) unplugged it. Nothing. Sound on all sites dead. About an hour later it came back. Tonight, I had no sound out of the Roku when I turned it on. Giving up, I turned it off and headed for bed. Came back a few minutes later and turned it on and the audio worked. Anyone with any ideas it would be appreciated. I willing to run composite audio cables IF this is a compatibility issue. However, I use HDMI cable because it's one cable. If theres a problem with the boxes, I'll do battle with Roku.
Any comments appreciated.
post #4 of 6
I have an older Gefen 4X4 matrix switcher. When I upgraded my panasonic blu-ray to the latest firmware, I started having problems with internet streaming audio through the bd player. I could get audio when playing a DVD but when I tried to play netflix or youtube, no audio. (I tried a new Sony Blu-ray player and it had the same problem. I tried my Oppo bd93 which I don't normally have connected to the switcher and had no problem with the internet audio)

I could get internet streaming audio sometimes, but it only happens when the first signal going through the switcher after turning it off and back on is internet audio. Then I couldn't get any audio (directv) through any of the other outputs.
With Gefen technical support's help, I tried every edid dip switch setting.

It turns out that the switcher only supports hdmi 1.2 and it needs to support 1.3a. I am now going to have to buy a new matrix switcher.

I used to have a roku box before I got the internet capable blu-ray player. I was considering going back to one until I read this thread.
post #5 of 6
Quote:
Originally Posted by JHolman View Post

I then tried connecting a Roku box directly to the second TV, via a single 6 foot HDMI cable. No problems in that configuration.

Try connecting the Roku directly to the same TV with the 35 ft. cable to see what happens. Also one of these may help with certain long cable length problems. Good luck.

Jay
post #6 of 6
I have the same issue with HDMI sound. It is intermittent. I use the same HDMI cable coming from the cable box (picture and sound are good) and sometimes the sound out of the Roku works and most of the time it doesn't.

Sound out of the RCA jacks work fine, but the picture is not what I want.

This is the 2nd unit they've sent me.
Tim
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