Originally Posted by cdmsatisfied
Could you direct me to the color slides? I couldn't find them earlier and I'm hoping that they will help my problem. Thanks!
I have had the PN58C6500 for about 7 months now, and for 7 months problems/issues have be a frequent. First was the buzzing problem. It's not that bad, and you will get used to it over time. We actually put our set on the mantle, about three feet above viewing level, problem solved. If you turn off the a/c, unplug the fridge, and mute the tv you can barely detect it. Barely. Next was the blackouts, which I think are becoming more frequent. Unlike most of the posts on here, we only experience them while watching via comcast. I've never experienced a blackout watching Netflix (knock on wood) and have avoided any firmware updates in fear blackouts would spread to the Netflix. I noticed the most recent issue this past weekend while watching the US open. When the camera would track the golf ball through the air/sky (white background) there is a discernible redish-pinkish flickering tinted blotch that appears across the top half of the screen and down the right side, but is more prevalent in top right quarter. It only happens when that portion of the screen is of light color. It kinda looks like post #7281 in this thread, but I'm going to try to attach a picture of it (the picture doesn't do it justice. It is MUCH worse). It is driving me crazy!
I've looked through this thread far more often than I've wanted to, but when an issue arises I come here first. I've never called samsung and have read of their practice of passing the buck onto someone else. I'm asking you all for help on this one! What would you do? Am I under warranty? Are their any known, do-it-yourself fixes for the blackouts/drops or the blotches for a novice tech guy like myself?
Many thanks in advance AVS members!
I attached (quoted) my earlier post so to be a quick reference for anyone else having this problem.
After speaking with Samsung online support and getting nowhere, I called their 800 number. From there I was referred to a local tech support company who talked with me at length about my set's issuses. A replacement panel was ordered and an appointment set up. The tech arrived today with the panel and upon looking at my set determined that the "pink blemishes" were not a sympton of faulty equipment, but a voltage problem. Had the "pink blemishes" persisted while the set was on a black screen it would have warranted a panel replacement. He adjusted the voltage and 5 minutes later all was good. The entire process took about 6 business days.
I also asked about the persist "blackouts" and he said that while in a 3 second blackout if you can hit the menu button on your remote and the menu screen appears it is NOT an issue with the set, but with another component like a ps3, dvd/bluray player, or cable box. I hope this helps someone. Again, many thanks to all those how post here and offer their expertise and experience!
Now to recalibrate the blue out this set. Cheers!
I noticed the pictures I had previously posted were not transferred over, I think they can be found on page 247 of this thread.