Hi, first time posting here. Finally signed up so I could join in on the fun.
Been following the forums for years, what would we do without them?
Owner of a PN58C6400. I have too been blessed with the pink/purple stripe(s) and also faint vertical lines in extreme white or bright screens. Had a tech here once under extended warranty and he replaced one of the boards, that seemed to almost fix or at least tame down the problem for a bit. Its been about a month and its beginning to show up again. Ill try and hold out for a bit in the hopes of possibly a new model replacment, by then last years models may be almost extinct lol
So a little over a month since having a board replaced the TV begins to show the racing stripe again. This problem originally started 11 months after purchase. Stopped into the store where I purchased the TV and explained the situation to the manager, since it was the Christmas rush he says stop back in the new year and they will have it taken care of. Obviously at that point there would be a possibility I would have to use my extended warranty, he says no no don't worry. So anyway I end up following the advice, I'm given the number to the service company they use for extended warranty and a "sorry sir we should not have said that".
Long story short...I write an email to the company where I purchased the TV just in frustration that I was given the incorrect info and advice from their store. (Yes I know I should have just contacted Samsung to begin with) I also call Samsung to same day just to see what they would have to say or offer. My TV is now 2 months and 29 days so they can not honour the 1 year warranty, also I do inform them I know of many people 6 or 7 months out of warranty and Samsung had fixed or replaced their TV. Still nothing going to be done.
The next day I receive an email from the head office of the store I purchased from, basically they did understand where i was coming from although I should not have listened to the in store advice. They also tell me they have contacted Samsung on my behalf showing our exchanged emails and hopefully something will come of this.
I get a call from Samsung the next day, they have approved the service of my TV even though it is out of warranty.
Stupid situation all around. A new panel has been ordered should be here next week. I know this wont fix it, but it is one step closer to a new TV I'm guessing since Samsung will be footing the bill and not the store.