The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thread - Page 261

Can someone tell me how to access the advanced service menu? Markross's instructions don't work for me. When I get to Clone TV to USB, I get a message about USB missing, I hit ENTER/OK and instead of getting the extended menu, nothing happens. I just get the same menu as before.

I have a PS50C6500 bought in Croatia.


Also, can anyone give me a link which explains each Service Menu setting?

Need help please. I too have just entered the pink/purple banding issue club on my 2 year old pn63c8000. Didn't extend the warranty so I think I'm about 1 year out of warranty. Been on the phone with a few people from Samsung and tonight was excalated to their executive service department. Bottom line is that she claimed they have no incidents that match my issue on this set so they have to charge me for service and potentially replacement parts. After reading on this thread about all of the exact same issues that I am having how is it possible Samsung is not aware of this issue? Is it just the smaller sets that this is happening on or the 6500 or 7000 series? Thought I read about a few folks with my set having the same issue. Any suggestions how to deal with Samsung on this? I was irate and referenced avsforum but that doesn't mean squat to Samsung.

I think there is also a pink dot issue that I also read about on this thread with these plasmas but mine is the banding issue, same as in the pics that were posted.

I'm sure someone at Samsung is aware of the issue but I'm sure most if not all of the ECR reps are not aware of it. I have talked to so many different ECR reps that I have lost count at this point. The only thing I can tell you is they are friendly for the most part.

I don't know what to tell you that might help. If this is your first time calling 1 year out of warranty they may not help you. I called 6 months out of warranty and had one attempted repair in warranty for the same problem so they offered a one time free repair. This turned into a refund after the service company didn't show for an appointment three times. I'm now three, almost four weeks into the refund process and I still have the TV.

My 58C7000 started purple banding at 7 months but I didn't know what it was. I called 2 or 3 months out of warranty and they replaced the entire panel. That one started doing the same thing at 7 months. I was persistent and continued to state their was an implied warranty involved that a TV doesn't go bad that quickly and eventually they offered a prorated exchange for $300 flat.

I talked to a repair person and they said they could fix the purple banding with a voltage adjustment. Others in this thread say that may or may not be the case, and that even if it fixes it they may put the set out of spec. The same repair person told me if the panel needs to replaced it isn't cost effective to do it as you'd be better off getting a new set.

Good luck, you're pretty far out of warranty for a first call, and ECR will never admit they know about the issue simply because it isn't on their screen. They aren't lying that it's not on their screen, but they aren't telling you that it not being on their screen doesn't mean Samsung doesn't know.

I never could get that damn thing to work. Never would connect to my network. Returned it and just run an ethernet to it occasionally to see if there's been an update. I use the bluray player connected to stream and stuff since it keeps me from having to run an optical to from the tv to the 1.3 reciever so I can keep hdmi for all streaming and bluray.

I wish I could use my BD player but it only has an Ethernet port. If I really get fed up with it, I'll probably just break down and run an ethernet cable over to the TV.

I have a HUGE favor to ask of you guys from Canada. My warranty has run out and I'm trying to go through my credit card company for extended warranty, but they want a copy of the warranty documents which I have misplaced to see what is covered and what isn't covered in the original warranty. Does anybody have theirs already scanned or would somebody be willing to scan theirs? I talked to Samsung and all they will provide is some generic paragraph which hardly applies to TV's. They are totally useless! Can't download the Canadian version cause the website sucks, but the one on the US website is the type of thing I'm looking for.

I just received a PN64D7000 last week and have been spending the past several days trying out various recommended calibration setting (from this and other sites). Despite various movie mode settings, the colors don't look as good as my former PN63C7000 and noticed some scenes look more grainy on the D7000. When using Standard mode to watch the local HD news broadcasts, I notice that the skin tones on the anchors a bit look washed and overall a duller look.

The set has the latest firmware, so I'm not sure if my set is a bit defective or the picture quality of the C7000 was superior? I would not have even noticed these flaws if this was my first plasma, but since I was spoiled with the C7000, I am really disappointed so far. Any one else had the same experience or have any other suggestions? Thanks in advance

EDIT: Sorry, posted on C7000 thread instead of the D7000
Edited by zzvelik - 7/16/12 at 3:30pm

My pn58c680 has the same purple banding issue. I initially thought it my my calibration. Thanks to thus thread I know it's the hardware and Samsung has agreed to service it out of warranty. Our actually started in warranty but i didn't search hard enough.

Thanks AVS. Hopefully the service tech knows what he's doing.

UPDATE: the service company requested a photo of the problem. Looks like many photos posted here. They ordered a new panel but it's on back order and they said that's longer than normal. Is new panel good or do you think all they needed to do was adjust the voltage? Any chance they'll replace the unit or will they locate a panel for a c680.
Edited by johnbrain - 7/30/12 at 5:54pm

Anyone who lives in southeast Massachussets that is interested in purchasing C series Samsung 3100 3D glasses fo real cheap, PM me!
Edited by wattheF - 8/10/12 at 8:27pm

What was your trick to getting Samsung to service your TV out of warranty? I have a PN63C8000 that's about 20 months old with the same banding/pink/purple issue on white screens.

Thanks!

PM sent.

I'm in the same boat--panel replaced in February 2012, replacement panel now doing the same thing October 2012; assuming that Samsung isn't gonna replace my panel for free a second time, at this point I'd settle for a $300 exchange rather than be told that it'd cost me $1000 or more, only for the issue to possibly return. At least for $300 I'd have a panel that'll work just long enough for me to unload for cheap...

I have the PN58C8000 and was wondering if there is a way to stop the info screen from popping up when changing channels. I'm referring to the box on the upper left corner that tells which input and resolution is being displayed. I can't seem to find anything in the manual on this, perhaps it's not possible.
Thanks

Hi guys,

I was using Mantis' settings on my Samsung since bought in 2010. I made the terrible mistake of letting Best Buy come out and screw with the TV to do their calibration. Anyways, they messed up my settings pretty badly and were supposed to email me with all of my original settings, which of course they didn't - even after two complaints to the local best buy store and calling geek squad. I went back and searched for the original Mantis settings and it is still coming up more dim than it was (i've upgraded the firmware since then). Would you guys be so kind as to direct me to the settings that is commonly thought of as the best for the 63c8000? Thank you so much!

That sucks!
You might already know about this, but I'll post a link anyway....LINK. I used to copy settings too, until I got seriously involved in calibration.

Saying all this, I can still recommend a couple things. First if you don't have a general calibration disc, I recommend to get one....LINK. As for some basic settings that can make a big difference.....Here are my basic settings that you can try. They work great for my environment, panel, and content I watch.(I mainly watch HD content)


Picture mode: Cal-Night

Cell Light: 20 (I have this set to the max setting via recommendations from professional calibrators, and I get the best results using my professional grade equipment)

Contrast: 78 (this gives me a light output of 34fL, and I get no clipping. You can set this setting via a setup disc, you don't need extra equipment.)

Brightness: 56 (You can also set this via a calibration disc. This brightness setting works with my Gamma set to +1. If I keep Gamma at default, my brightness needs to be at 54. To fully adjust the Gamma you need equipment.)

Sharpness: 3 (You can set this up via a calibration disc)

Color: 48 (You can set this up via the Tv's internal "Expert Pattern" "Pattern2", using "RGB Only Mode" set to "Blue". Using the color slider, try and make the far left and right boxes blend as well as possible. You have to turn the "RGB Only" back to off, or it will just stay in blue only mode.)

Tint: Default

Picture Options:

Warm2
Screen Fit

Every thing else I set to "off", and black level "normal".



These settings work for me in my environment and with my panel. These settings might not work for your environment or panel. Best things you can do are, hire a pro....not BestBuy, get a calibration disc........or you can spend hundreds of hours, and thousands of dollars.(like myself)

I hope this helps.
Edited by ElectronicTonic - 10/27/12 at 12:10pm

I'd love to know this as well. I'm in exactly the same boat. I just filled out a service request on Samsungs site and a repair center is scheduled to call but I'm worried I'll have to pay some ridiculous amount of money.
Edited by GollyJer - 11/19/12 at 6:10pm

Just wondering ===> is Cell Light 20 is what the reason why we have Pink Band issue in the first place ?

The tech who came to replace my Pink Band panel just made a comment without me asking ==> he noticed my Cell setting was 19 at the time , and said "keep the Cell Light from Max after he replace the pane , that is what blown your panel ..." , another clue , problem only showed up on bright light color background only, when the cell is burning the hottest ....

I understand that Samsung should have designed their panel to handle the Max setting , but seems like if you copied someone Calibration, they are probably using a very high Cell Light setting ==> just wondering if we are following the same trend .... resulting more pink band panel than normal user who dont read AVSforum ha ha ..... with any electronics, max setting meaning max power, hence max heat , max current and max aging ==> lead to early failure


Just a thought .................... btw, Factory Dynamic setting automatically turn Cell Light = 20 .....

I doubt this is the case. I already had one panel replaced, and I had the cell light at 16.....still got the pink banding. Also Dynamic has contrast set at 100, mine is in the 80's, or below. I'm using the same amount of electricity as I was with cell light at 16.

I have the dreaded pink/purple banding issue and I'm out of warranty as well about a year on my PN63C8000. I probably should have done something at the first hint of the pink/purple banding issue but most of the time it is on commercials with a white or very light gray background and with the DVR, I don't watch commercials. But on snow sports, hockey or "frozen planet" its more than annoying. Is there any hope in getting this resolved thru Samsung or the retailer this point. I love the PQ on this set otherwisee but I've had some bad luck with Samsung appliances and phones in the past couple years. This may be the last Samsung item I ever purchase. I did spend some time on the phone today but of course the CSR suggested the usual change cables etc and stated not to believe what one reads on line.

Any advice on the most effective way to proceed would be greatly appreciated.

I did find that different combinations of contrast, brightness and sharpness on my PN63C8000 had a major impact on the pink banding effect after a couple hours of playing around with settings on images that trigger the pink banding effect. If I use Samsung's default settings, I don't see the pink banding but their settings weren't to my liking in comparisons to the different calibrated settings I have used. However, if you use the various optimized calibrated settings, I do get the banding. Not optimal particularly since I don't like to use any or much sharpness at all. However, I was able to find variations in the contrast setting on the different calibrated settings that greatly minimized the pink banding effect so far while maintaining a nice PQ. Other color space and white balance settings also have an effect but I set those and then adjust contrast. Settings in the 90s work best depending on the other settings. Maybe a bit more contrast than some calibrated settings use but not for some. YMMV.

I will keep pushing on the Samsung front but it may not be worth it if this continues to work. I've had bad luck with multiple Samsung products lately so I am unlikely to get another Samsung when the time comes. I'll probably stick with a Panny as they have always worked well for me. The only reason I didn't get the Panny this time was due to a height constraint.

Ok I have the pn63c7000 and now have the infamous purple banding. Samsung will replace the panel which sounds like is most of the tv. My question is for those that had the whole panel replaced did it do the trick? Or does it just reset the whole degradation cycle all over again and it slowly starts coming back?

I had my panel replaced in September of 2011. The replacement has not quit on me yet other than some loose boards that had to be re-seated. I do find myself counting the days and am wondering when it will go. My fault for not getting the extended warranty as everyone told me they are a waste of money. Hah! I have the 8000 btw. It's hard to enjoy your nice tv when you know it will go out on you at any time!

Thanks for the quick response I hope I have good luck......
I wonder if the fact since it's been like 2 years later when the original panel was made if the panels are now made better. To last longer eh?

Anyone have a pic of the pink banding? I'm scared my set may have a touch of it

Put a white/light colored movie or cartoon on and you won't be able to miss it if you have it.

I know this thread is basically dead at this point, but almost a year to the day... 360 days later, my "new" replacement panel has the same symptoms as the old one, pink / purple staticy banding towards the top 1/3 of the screen during bright/white scenes...Called Samsung who transfered me to the ECR dept. ECR says no go, nothing, nada...they won't do anything. Tried pleading the loyal samsung customer routine ( I bought a 32" and a top of the line french door fridge just after this pn58c7000) and she said nope, sorry...I'm going to try calling back and talking to someone else - maybe someone will have pity on me.

This thread is nowhere near dead. I am having the problme with my set for the last six months and I have an extended warranty. Of course it it from a third party and the service company out of Philadelphia is HORRIBLE!

I should have it back next week and I am going to address the problem with the warranty company and point them to this thread.

#%^+! Yep, it's there. It's on the right side of the panel. Good thing my old lady bought a 3 or 4yr extended warranty from Samsung in nov '11. Will update later on.

I recommend trying to get a new tv out of it. They will replace the panel and a year from now you will be in the same boat because they have failed to address the issue. Wish someone would file a class action suit! Congrats to your lady for having the smarts to get the extended warranty. Let us know what happens. My banding isn't back yet but I notice when just the tv is on and nothing else connected I am getting weird speckles all over the place. Goes right away when there is a source but it is strange And never used to do that.