The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thread - Page 262

How do you suggest I convince them to give me a new tv?

Any way possible . You will have a technician come out and he will say you need a new panel. If the panels are still in production they will most likely send you a new one. If they stopped making them they should give you an equivalent tv...but not sure with the 3rd party service like yours. I would talk to the technician and see what he says!

Well, sure enough, we just spotted a slight pinkish/reddish horizontal band near the top of our PN63C8000 just now. Damn. I purchased the 3-year Samsung Extended Service Plan last March, so let's hope this will be as painless as possible.

And here it is...

Edited by DanGraney - 1/26/13 at 10:10am

Does everyone get this on all inputs? Is this happening with just our models or all C models?

Yes on all inputs. I believe the issue was happening on all sizes, definitely the 63. You would probably have to look at the past posts to verify though.

Anyone have an issue with these sets where there is no picture?

This morning it was working fine, and then went black. cut it off, unplugged it etc. and now nothing. no picture at all.

Great. The day before superbowl and my FN TV goes out.

That's the first I have heard of.

A repair tech is supposed to come out this thurs to repair, or hopefully replace, my 58c7000. Have 2yrs left on the warranty. Will update soon.

I've also had the purple banding issue on my 58c7000 for over a year. Samsung would not replace it for free because I was out of warranty. I just recently upgraded, and now I'm trying to sell the c7000. Has anyone here actually had to pay out of pocket for a panel replacement?

I did. Had a clock tumble off a shelf above the tv and put a fist size asterisk on the screen. Knew there wasn't a chance in hell of being able to pass it off as a technical issue Don't remember the exact price but think the panel itself is around $600, but the install was at least $200. However, a total of around $900 is rattling around my head. Never saw the banding on the original panel, sucks this one has it. They should be out tomorrow to service it. Ill ask my wife when she gets home in a few and update if I'm off. She remembers everything, good and bad

Edit: Found the receipt. $653 for the panel, labor/install $365 + $81 tax = $1099
This makes more sense because I remember being really pissed off about the cost of the install. It was still way less than the price of a comparable new tv. This was oct '11. Banding showed up 16mo later :/
Edited by ambesolman - 2/6/13 at 6:37pm

Did they warranty your replacement panel? Also don't worry about not having the banding on your first panel...without a doubt in my mind it would have happened within 16 months of ownership!

I think it had maybe a 90 day warranty at most. I was about to get back in school to change careers so we ended up buying a 3yr extended warranty from Samsung. Really glad I did now!

The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thr

Well crap, my recently adjusted panel is randomly dropping picture, as though it's being shut off, and coming back on when watching TV. I'll keep you posted.

Well...they never came out or called me about my appointment. I called the day of to get an ETA and they said they'd call me back. Nothing. However I did get an email from Samsung saying my repair ticket had been cancelled. Wtf! That was Friday. I called yesterday and was told by the repair place that they'd contacted Samsung about needing to order a part and were told that it'd been assigned to another repair facility and that they could see it had been cancelled. So I call Samsung and they tell me it's still assigned to the original repair folks and the ticket is still open but it has a new ticket number (that's a new ticket dumbass!) and maybe i need to call the extended warranty division and they could give me parts info but there was nothing they could do. I was done for the day. However, about an hour later I mysteriously get an email with the new repair ticket number and the original facility's info.
I call the repair place back to schedule today. They tell me that the tech wants to have everything he needs and they need to see if all the parts (new panel and something else) are in stock before making an appointment and will call me tomorrow...we'll see...

The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thr

Not sure if it helps, but I believe that once the job is assigned to a repair affiliate, the original Samsung repair ticket is cancelled. This happened to me, but it was explained to me before it happened.

That's my main beef. There has been little to no communication with me, the customer. If you need to change service repair centers, order parts or whatever that's fine just keep me posted about it. That's not asking too much and it's the basis of customer service, or should be. I do it all day long at a hospital with patients and family members. Tell them what's up and how long it might be, if things change then I tell them and apologize. They may not like it but it lowers frustration a little because at least they know what's going on. If I wasn't repeatedly having to track down the status of my repair, I'd still be waiting to hear back from somebody.

I hear you. I talked to Samsung today and have a new service ticket with the local tech... it's not pink-banding/red-rashing, but actually dropping picture. I will have to check my firmware.
For what it's worth, the local service company told me just today about the cancellation of my ticket and how it's not actually cancelled. Seems like with 3rd party repairs, YMMV.

Well, after having the pink banding, a voltage adjustment and then the new glitch of the picture dropping out entirely, Samsung is replacing the panel on my PN63C8000...

Firmware is up to date, btw.

Really glad I got the extended warranty - which I never usually consider, but did thanks to the hundreds of posts here.

I'm really surprised at how many people have experienced the same issue. I have the PN50C7000, which I first encountered the problem a little over a year, but never bothered to escalate as it was a couple months out of warranty and I didn't want to unmount the TV to fix a little horizontal line across the bottom of screen....but now it's 14 lines and no longer bearable.

I'm even more surprised that some of you had success in getting Samsung to repair TV for you out of warranty. I called customer support to complain and they sent me to ECR, which promptly told me "too bad, so sad"....well not in those exact words, but just as well. To make it worse, the customer service rep that thought he had put me on hold basically briefed, who I assume is his manager or the ECR rep about my situation and imitated me in a whiny customer voice and added a few "blah blah blah's" in there for effect....when I was actually quote cordial to them in my phone call to them. It's the worst customer service experience I've ever had with any brand and I've bought a washer/dryer by Haier before and they're not exactly known for their customer service....but yet I got better customer service there than Samsung.

Almost a month of f***ing around with the repair company who initially said they had my parts in and were coming out, they're supposed to be here Thursday. The tech called my wife and said he would be there during a specific time, she told him no one would be there and that we requested someone after 4. He said they couldn't guarantee that and not sure why the lady on the phone told me they could do that. I called him later and he told me the same and that he didn't even have the all the parts I needed. ?? Then why the **** were you trying to come to my house? Samsung called me tues to say that the repair facility had recieved the parts the friday before and i should call them to set up an appt. They called my wife, who's in the hospital after having her gallbladder out, and she told them to call me. She told me this several pain med-induced days later. I called them and set up the appt, ahe said they'd been trying to get in touch with me. Told her that nobody's been calling my phone and leaving me messages...crickets.
If this situation isn't finally fixed Thursday, ambesolman might have to choke a bitch. Will let y'all know how it goes, wish me luck.

Techs came this morning and swapped out a new screen for the old (PNC63C8000). Well, not sure if it was new or a refurb, but it looked immaculate.

Tech came this afternoon and installed my new 58c7000 panel and it looks great. Was pretty quick and the guy was cool and appreciative of giving him a hand with the lifting. Though all my calibration settings were still stored I had him do a factory reset so I can let the phosphors burn in before changing the settings back. Said he's done this twice in the past month for the same thing for the C series, but not others. We'll see if it happens again in another 16mo. Happy for now!

The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thr

same here - happy for now

Well crap!
Over the past few nights, my replaced screen has begun to flicker as though it's losing the HDMI signal. This has happened with the Xbox, DirecTV, pretty much everything. I checked all connections, checked to make sure that I wasn't losing signal from DirecTV (I wasn't) and have since found that this is another common issue, like the red rash/pink banding, with the 8000.

I called Samsung, they want me to hard reset. Or, rather, they want me to call when I'm front of the TV, so they can walk me through a hard reset.

Anyone go through this? Did it help?

Afternoon all!

I was told I should post my issue here, just to see if anyone might have any ideas or recommendations that don't involve spending $700. Thanks much for your time!

--

"I am basically looking to find anyone who has encountered this issue and has any recommendations on how to work with it besides replacing the panel. The TV was purchased in July of 2011, so the warranty expired in 2012. Samsung techs do not want to work with me at all on this, and want $700 for the replacement. I've seen threads like this

http://forums.cnet.com/7723-13973_102-543174/purple-band-on-plasma-screen/

and many others that have suggested a few minor fixes, but none have really worked. It always occurs when a pure white or bright color (light bright yellow) is being displayed (so movies and games you rarely see it). Oddly enough it almost entirely goes away when pressing the Menu button, I'm honestly not sure why. I've played around with various settings, factory resets, etc, but with no success. I'm wondering if anyone has any suggestions on steps I could take to fix or just minimize the problem (stop display bright colors! Obviously!). Samsung had no suggestions for me, and only wanted to charge me $700 and I'm quite disappointed that they were unwilling to work with me even a little over an issue that so many people are experiencing. I understand that it is my own fault for not purchasing an extended warranty so I was ready to pay something, but even they suggested "It is better for customers in your situation to just buy a new T.V.", this was almost offensive in a way. Are we just expecting T.V.s to break within 2 years now?

Thanks much for your time, and I hope there is something I can do to at least get a little more life before dropping another thousand dollars on a television that I only paid off a few months ago. Also, the issue only appeared around November of last year, and perhaps I should have jumped on it sooner to try and get it closer to the expiration of the warranty but I had a number of other factors distracting me which put it low on my priority list. Once again, something that is my fault, so I am hoping there is an option I have overlooked!"

There is nothing you can do. I like you did not get the extended warranty. I had my panel replaced once during warranty period and it just came back with the replacement panel. Unless you are a lawyer and want to file a class action law suit, many of us had/have learned a valuable lesson. Wish I had better news. Samsung does not accept there is an issue. I would recommend selling your tv and buying another. You're out of warranty and not much else to do. I am going to write a letter to their corporate office and site this forum!

FYI, $700 for a new panel is a great deal if it includes installation. After tax and install I had to pay $1100. It sucked but was still cheaper than a comparable tv.

Not a great deal if it only lasts for a year! There is zero assurance that it won't happen again in a year! Just my humble opinion.

Giving $700 to this company for a panel replacement is just supporting their terrible business practice. Perhaps my views on the situation are just skewed, but I always believed the Extended Warranty was more for personal damages. Accident prone house? Have children? Get angry at sports? Buy the extended warranty and hope it covers the damages! Having to pay hundreds more for the assurance that a faulty product will be replaced just rubs me the wrong way, but perhaps that is the world we live in now. I've got an Insignia flat screen that has lasted 6 years without issue, and that honestly surprised me as I figured it would fall apart rather quickly due to the nature of the buy (Black Friday, super low price Best Buy TV, etc). I won't be buying another Samsung television, that is really the only "statement" I can make. It won't even be a blip on their radar, but hopefully I can make a more educated purchase in the future. It is disappointing there isn't anything that can be done to minimize the effect in the meantime, but I suppose I'll learn to ignore it....and just watch really dark gritty movies on this T.V.

**EDIT**

Just looked over the warranty, and none of those things listed would have been covered under it. Guess my thoughts on the subject really are outdated, lol.

I have a 63c7000 which I converted via Service Menu to a c8000.

For others that have done this, what picture settings do you use?

I currently use the Movie setting recommended by Cnet in their c8000 review, but somethings seems off.

Thanks

These are the settings:
Mode: Movie
Cell Light: 17
Contrast: 92
Brightness: 52
Sharpness: 0
Color: 49
Tint: G50/R50

Eco Solution submenu:
Energy Saving: Off
Eco Sensor: Off
No Signal Power Off: Off

Auto Adjustment and Screen submenus: [Grayed out]

Advanced settings submenu
Black tone: Off
Dynamic contrast: Off
Gamma: 0
Expert Pattern: Off
RGB Only Mode: Off
Color space: Custom
White Balance [see below]
10p White Balance: On
Flesh tone: 0
Edge enhancement: Off
xvYCC: Off

Color Space submenu
Red: Red 48, Green 0, Blue 0
Green: Red 40, Green 60, Blue 0
Blue: Red 0, Green 0, Blue 55
Yellow: Red 50, Green 50, Blue 0
Cyan: Red 20, Green 53, Blue 50
Magenta: Red 42, Green 0, Blue 50

White Balance submenu
R-Offset: 25
G-Offset: 25
B-Offset: 26
R-Gain: 25
G-Gain: 25
B-Gain: 22

10p White Balance submenu
Interval 1: Red 1, Green 0, Blue -2
Interval 2: Red 3, Green 3, Blue 2
Interval 3: Red 4, Green 3, Blue 2
Interval 4: Red 1, Green 1, Blue 2
Interval 5: Red 3, Green 2, Blue 0
Interval 6: Red 0, Green 0, Blue 0
Interval 7: Red -2, Green -2, Blue -2
Interval 8: Red 0, Green 0, Blue -1
Interval 9: Red 0, Green 0, Blue 0
Interval 10: Red 3, Green 0, Blue 1

Picture options submenu
Color tone: Warm2
Size: Screen Fit
Digital Noise Filter: Off
MPEG Noise Filter: Off
HDMI black level: Normal [grayed out]
Film mode: Off
Motion Judder Canceller: Off
Auto Protection Time: 2 hours