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The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thread - Page 263

post #7861 of 7930
Quote:
Originally Posted by smosleh View Post

I have a 63c7000 which I converted via Service Menu to a c8000.

For others that have done this, what picture settings do you use?

I currently use the Movie setting recommended by Cnet in their c8000 review, but somethings seems off.

Thanks

These are the settings:
Mode: Movie
Cell Light: 17
Contrast: 92
Brightness: 52
Sharpness: 0
Color: 49
Tint: G50/R50

Eco Solution submenu:
Energy Saving: Off
Eco Sensor: Off
No Signal Power Off: Off

Auto Adjustment and Screen submenus: [Grayed out]

Advanced settings submenu
Black tone: Off
Dynamic contrast: Off
Gamma: 0
Expert Pattern: Off
RGB Only Mode: Off
Color space: Custom
White Balance [see below]
10p White Balance: On
Flesh tone: 0
Edge enhancement: Off
xvYCC: Off

Color Space submenu
Red: Red 48, Green 0, Blue 0
Green: Red 40, Green 60, Blue 0
Blue: Red 0, Green 0, Blue 55
Yellow: Red 50, Green 50, Blue 0
Cyan: Red 20, Green 53, Blue 50
Magenta: Red 42, Green 0, Blue 50

White Balance submenu
R-Offset: 25
G-Offset: 25
B-Offset: 26
R-Gain: 25
G-Gain: 25
B-Gain: 22

10p White Balance submenu
Interval 1: Red 1, Green 0, Blue -2
Interval 2: Red 3, Green 3, Blue 2
Interval 3: Red 4, Green 3, Blue 2
Interval 4: Red 1, Green 1, Blue 2
Interval 5: Red 3, Green 2, Blue 0
Interval 6: Red 0, Green 0, Blue 0
Interval 7: Red -2, Green -2, Blue -2
Interval 8: Red 0, Green 0, Blue -1
Interval 9: Red 0, Green 0, Blue 0
Interval 10: Red 3, Green 0, Blue 1

Picture options submenu
Color tone: Warm2
Size: Screen Fit
Digital Noise Filter: Off
MPEG Noise Filter: Off
HDMI black level: Normal [grayed out]
Film mode: Off
Motion Judder Canceller: Off
Auto Protection Time: 2 hours
What seems to be off??
post #7862 of 7930
I'm new to all this stuff so I'm not sure I can properly articulate it, but when I compare it to these settings, which are the ones I put on the CAL-Night mode, the color looks much different.

I was just wondering if there was anyone else who has the same set up as me, and what settings they use.

thanks

These are the settings I had for the CAL-Night mode:
--Picture menu
Cell Light: 16
Contrast: 100
Brightness: 51
Sharpness: 0
Color: 47
Tint: G50/R50

Eco Solution submenu:
Energy Saving: Off
Eco Sensor: Off
No Signal Power Off: Off

Auto Adjustment and Screen submenus: [Grayed out]

Advanced settings submenu
Black tone: Off
Dynamic contrast: Off
Gamma: +1
Expert Patters: Off
RGB Only Mode: Off
Color space: Auto
White Balance: [see below]
10p White Balance: On
Flesh tone: 0
Edge enhancement: Off
xvYCC: Off

White balance submenu
R-Offset: 24
G-Offset: 25
B-Offset: 24
R-Gain: 25
G-Gain: 25
B-Gain: 23

10p White Balance: On
Interval 1: Red 2, Green 0, Blue -2
Interval 2: Red 5, Green 6, Blue 8
Interval 3: Red 2, Green -1, Blue -2
Interval 4: Red -1, Green 1, Blue 2
Interval 5: Red 3, Green 1, Blue -1
Interval 6: Red 0, Green 0, Blue 1
Interval 7: Red -4, Green -4, Blue -5
Interval 8: Red -1, Green -4, Blue -3
Interval 9: Red -4, Green -4, Blue -5
Interval 10: Red 0, Green -6, Blue -4

Picture options submenu
Color tone: Warm2
Size: Screen Fit
Digital Noise Filter: Off
MPEG Noise Filter: Off
HDMI black level: Normal [grayed out]
Film mode: Off [grayed out]
Screen Burn Protection: [N/A]
post #7863 of 7930
Quote:
Originally Posted by Telsiph View Post

Giving $700 to this company for a panel replacement is just supporting their terrible business practice. Perhaps my views on the situation are just skewed, but I always believed the Extended Warranty was more for personal damages. Accident prone house? Have children? Get angry at sports? Buy the extended warranty and hope it covers the damages! Having to pay hundreds more for the assurance that a faulty product will be replaced just rubs me the wrong way, but perhaps that is the world we live in now. I've got an Insignia flat screen that has lasted 6 years without issue, and that honestly surprised me as I figured it would fall apart rather quickly due to the nature of the buy (Black Friday, super low price Best Buy TV, etc). I won't be buying another Samsung television, that is really the only "statement" I can make. It won't even be a blip on their radar, but hopefully I can make a more educated purchase in the future. It is disappointing there isn't anything that can be done to minimize the effect in the meantime, but I suppose I'll learn to ignore it....and just watch really dark gritty movies on this T.V.

**EDIT**

Just looked over the warranty, and none of those things listed would have been covered under it. Guess my thoughts on the subject really are outdated, lol.

i agree. even if samsung left you stranded, there is absolutely no sense in dumping 1100 bones and basically rebuying a three year old piece of technology. i understand im not your CPA but i would have used that money towards a new plasma, that wasnt a samsung.
post #7864 of 7930
My PN63C7000 died the other night. When you try to power it up, nothing happens. The standby light is not illuminated; there's no audio or video.
Everything I read indicates that the main board needs to be replaced. I purchased a used one and installed it, but it still won't power up. Either the replacement board was bad, or something else is going on. The seller is sending me another board. Is there something else I should check in the meantime? All the capacitors appear to be in good condition.
TIA
post #7865 of 7930
Power supply perhaps? That's the first I have heard on this tv. If you have the back open I would try reseating all of the boards. Where did you find the info that pointed to the main board?
post #7866 of 7930
Quote:
Originally Posted by walke108 View Post

Power supply perhaps? That's the first I have heard on this tv. If you have the back open I would try reseating all of the boards. Where did you find the info that pointed to the main board?

I called a Samsung service center who said that was likely the problem. The service manual confirms it - although it also says to check output voltages of the SMPS.
post #7867 of 7930
Turns out power board was the problem. Replaced it and everything's back to normal.
post #7868 of 7930
That's good to hear. Was it a pretty simple swap out?
post #7869 of 7930
Quote:
Originally Posted by walke108 View Post

That's good to hear. Was it a pretty simple swap out?

Really easy. Remove about 25 screws, remove back panel, swap out the board, screw the rear panel back on. Took about 20 minutes and $45.
post #7870 of 7930
Just out if curiosity, where did you purchase the board from? I wish fixing the red rash was that easy!!
post #7871 of 7930
Hi there...just checked in this thread. I also have this "Red Rash"...(I mean my tv!)... but only on the white (back drop) scene(s). Is this what you are expereincing?. I did drop the "Tint" away from the red gamma but...Its still there! Anywhere else for this sole discussion around? Thanks
post #7872 of 7930
Hi Dan! Dan'O here! I'm brand new to this post and saw this picture. I also have this red and pink rash ( I mean my tv )! What was the actually diagnosis and outcome here? I got a PN63C7000 ( Now out of warantee! )
post #7873 of 7930
That's the one we've had. Usually only visible on light colored backgrounds. Time to replace the panel or the tv. Panel installed is around $1100.
post #7874 of 7930
Check this out if you haven't seen it...

http://www.encompassparts.com/newsletter_docs/pink_banding_July2013.pdf

If we could get the firmware and the factory remote we could fix the pink banding issue.
post #7875 of 7930
God bless you, now how do we find the software?
post #7876 of 7930
We need someone to help us login to this site.

http://gspn3.samsungcsportal.com/index.jsp

Does anyone have a Samsung GSPN account that can give us the software?
post #7877 of 7930
So, is this a problem only seen on 58s and 63s? Or is that particular fix only applicable to those two panel sizes?

I don't recall if I've seen people with 50s reporting this problem, too. (I have a 50C7000.)
post #7878 of 7930
Anybody ? I have the PN63C8000.. That would be great if it's that easy ...
post #7879 of 7930
Anyone have luck obtaining access to the PDP Logic firmware fix? Very interested to learn if this improves the pink banding, thnx.
post #7880 of 7930
Bought the Samsung 8000 63 in Jan of 2011, just recently started getting the purple/pink banding. Haven't even attempted to contact samsung as I didnt purchase the extended warranty. Any info on the firmware?
Edited by Sterling84 - 9/20/13 at 8:56am
post #7881 of 7930
I am on my 3rd panel in a PN58C7000 all replaced by Samsung under warranty. Now that it is out of warranty they won't replace again. I had purple banding on each one after a short period of time. The firmware update was never suggested or used during these multiple repairs. It seems that the panel may not be the issue since after multiple voltage changes and board exchanges the banding returned each time. Now how I try this firmware never posted before is the question. If they put this out for general use they are then admitting to the problem. Anyone know where we can get a copy of this or have ever seen the results from this?
post #7882 of 7930
Quote:
Originally Posted by smpte View Post

If they put this out for general use they are then admitting to the problem. Anyone know where we can get a copy of this or have ever seen the results from this?
But, this firmware isn't being put out for general use. That site is a service partner portal page. Unless you're an authorized Samsung service provider (or know someone who is w/ access to the site), you would never get access to it.

And, so far, no one here has piped up to say they had access to the site or the firmware file itself as far as I can recall.
Edited by jskang - 9/26/13 at 8:16am
post #7883 of 7930
What if the firmware is all about getting the Vs voltage to 213 V?
Could be done manually?
post #7884 of 7930
Well, add another one to the club. Bought a PN58C6400 in Feb. 2011, and started having very light pink banding issues over a year later. Didn't think much of it, but now, it's extremely visible (similar, if not worse, than some of the pics in this thread).

Of course, calling Samsung for support now is pointless....emailed them the service bulletin that was linked earlier and they won't even acknowledge it.

Very disappointing to have a $2k TV fail after 2 years. Will subscribe to this thread and keep my fingers crossed for some miracle solution!
post #7885 of 7930
Quote:
Originally Posted by bash1979 View Post

Well, add another one to the club. Bought a PN58C6400 in Feb. 2011, and started having very light pink banding issues over a year later. Didn't think much of it, but now, it's extremely visible (similar, if not worse, than some of the pics in this thread).

Of course, calling Samsung for support now is pointless....emailed them the service bulletin that was linked earlier and they won't even acknowledge it.

Very disappointing to have a $2k TV fail after 2 years. Will subscribe to this thread and keep my fingers crossed for some miracle solution!
Have you tried changing the voltage yet as prescribed in several of the threads? My pnc63 8000 is in storage because we are in between homes right now but I am going to change the voltage when we get settled in our new home. Sounds like that is doing the trick! Hope that is the case anyway. Definitely feel your frustration though...you pay that much money (i paid a few pesos more) only to have the picture crap out on you for a known issue.
Edited by walke108 - 10/16/13 at 7:34pm
post #7886 of 7930
Service techs changed voltage on mine twice and each time the problem returned and the panel had to be replaced anyway. When I saw this thread my hope was that this specific firmware did something different. If you read the service bulletin it suggests there is something more than just the voltage increase.
post #7887 of 7930
Yeah, that's what I'm afraid of. I read about the voltage fix, but my worry is that it'll be temporary and essentially put my TV out of spec. Not sure if that's a big deal or not, but the last thing I want is for Samsung to have another excuse not to help me.

I'm still hoping that I can get my ticket(s) escalated high enough for someone to pay attention to this obviously widespread issue, but I'm not going to hold my breath.
post #7888 of 7930
Hi all, it's been awhile since I've been on since I did my research to buy my PN50C6500 and HT-350 sound bar. Have had my TV for about 3 years so it's out of warranty.

A problem just came up with my TV that I hope someone here can shed light on so I can hopefully DIY repair it--

The week before, a vertical red/green/blue line (depending on background) showed up when watching HTPC content-- I reset my HTPC and it went away. Then last week, it started showing up on all inputs and even on the system diagnostic picture (confirmed with a Samsung rep on chat). Pictures attached. Now it's always there.

Samsung referred my case to a repair center, and they called me and said it'd be $120 just to send a tech, and after that, it might be $200-$800 depending on what's wrong, and it would take a week to schedule and if they don't have the part, another week or two to fix.

Would like to avoid all that if possible and just take care of it myself... I saw in other posts in this thread and elsewhere that it might be the PDP board or the T-con board? What is the most likely board that I need to replace to repair?

Thanks for any help...!




post #7889 of 7930
Weird, haven't seen that. Most folks here have had the horizontal pink banding.
post #7890 of 7930
I am really hoping it's not the panel itself, it sounds like in those cases it's not worth repairing.

Not even sure what to get next, I'm a little tired of being wary of IR, but doesn't seem like there are really great LED options under $2-3K. OLED is still a ways off. The top rated Panasonic plasmas seem to suffer from IR more...

Up until now I've been satisfied with this TV other than having to be careful of IR, so would rather not replace.

Nobody else with this model has had an issue with vertical lines?
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