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The Official Samsung PNxxC6500, PNxxC7000, and PNxxC8000 Owner's Discussion Thread - Page 264

post #7891 of 7930
I have a 58c7000 plasma. Know about IR, didn't worry about it and haven't seen any. I had to replace the panel after the screen was cracked by a falling clock. With install it was ~$1100. Still less than a comparable tv. For a 50" I'm sure it would be much less. The panel itself was only around $650, again yours would be cheaper.
post #7892 of 7930
Thanks for the responses-- what I've found from research and quick update:

Possible solution:

http://www.avsforum.com/t/1384788/stumped-samsung-pn50b650s1-vertical-green-line-of-single-pixels-why

What I ended up doing:

http://www.dslreports.com/forum/r26749678-50q-Samsung-Plasma-w-2-vertical-lines

And I am getting a "one time accommodation" from Samsung to repair.

While this model wasn't in the class action suit with the capacitor failures, t think Samsung knows about quality problems in all their models, as after I spoke to "Executive Customer Service", they offered to repair. There's no reason why a set should develop problems after just a few years (and, in my case, used only for about a year since I traveled for work and was only home on weekends).

Lesson here I suppose is to buy an extended warranty of at least 5 years to avoid hassle and risk of getting stuck with a defective TV.
post #7893 of 7930
That's great news. Let us know how the repair goes!
post #7894 of 7930
So after a couple calls with Samsung Executive Support, and asking nicely that labor be included as well, even though they insisted on parts only (one time exception), somehow it came through as labor + parts. So I may have lucked out.

The tech just came today and replaced the panel (essentially the entire TV), and the problem is fixed. Now who knows how long this will last before it breaks! Anyone know if there are extended warranties for repaired TVs or for parts (like the brand new panel)?

Since I have a new panel, I assume I'll have to break it in again?
post #7895 of 7930
We bought an extended warranty through Samsung. Looks like I may have to use it again as I believe the pink menace has returned.
Yes, you'll have to break in the new panel. I'll see if I can dig up the calibration settings I used after break in.
post #7896 of 7930
Did either of you guys try adjusting the voltage first? Just out of curiosity...?
post #7897 of 7930
No, got a step-by-step?
post #7898 of 7930
Not sure what you mean by adjusting the voltage? What would that do?
post #7899 of 7930
i went thru 3 panels (under extended warranty). about 9-12 months for the first two - 3rd one had strange popping noises right from the get go
post #7900 of 7930
There is a supposed fix with a voltage adjustment. It's in one of these three forums dedicated to these Samsungs. I will dig it up. Surprised you guys haven't heard of it. My Samsung was in storage for 2 months and I am going to try the fix here within the next couple of days.
post #7901 of 7930
It was just a page back:

http://www.encompassparts.com/newsletter_docs/pink_banding_July2013.pdf

No one has the access to the samsung service portal but there seems to be a lot of people who have had great results with the voltage change.
post #7902 of 7930
I've seen that and may try it once I'm out of warranty if needed. Thanks for reposting it!
post #7903 of 7930
Quote:
Originally Posted by walke108 View Post

It was just a page back:

http://www.encompassparts.com/newsletter_docs/pink_banding_July2013.pdf

No one has the access to the samsung service portal but there seems to be a lot of people who have had great results with the voltage change.

Oh-- I see. My problem was not related to the pink banding issue. I had a vertical line up and down the screen, which apparently (according to the tech) usually indicates a panel failure. The out-of-warrantly exception repair with panel replacement fixed the problem. But who knows how long this panel will last before developing problems... and no more warranty options! (only 60 days on replaced parts)
post #7904 of 7930
Is there a way we can sue samsung...
TV's are supposed to last more than 2 years...
Bought my PN58C7000 in 2010 paid $2300.
My panel got replaced after a year and half...
Now the pink banner is worst,contacted samsung but no help...
post #7905 of 7930
Quote:
Originally Posted by dmoney94 View Post

Is there a way we can sue samsung...
TV's are supposed to last more than 2 years...
Bought my PN58C7000 in 2010 paid $2300.
My panel got replaced after a year and half...
Now the pink banner is worst,contacted samsung but no help...
Someone needs to start a class action lawsuit....then everyone jumps on board. Just a question of who will start it smile.gif
post #7906 of 7930
I would jump on..
My 58c7000 went dead almost 2 years to the day.
post #7907 of 7930
+1
post #7908 of 7930
I posted a while back my replacement panel started going less than a year from when it was replaced. I hate to say it but its worse than ever, and now i am seeing it on screens that arent just white. For instance watching one of the world series games, it was a shot of an outfielder with mostly light green grass in the back ground, and i noticed a pinkish purplish band on the top....

Did anyone manage to get ahold of the new firmware on the link posted a few posts up??
post #7909 of 7930
Not sure if all you "pink-banders" have seen this petition, but cant heard to make our voice heard -- http://www.change.org/petitions/pink-banders-unite#share

Found it in another thread...
post #7910 of 7930
Signed it, thanks.
post #7911 of 7930
Signed it as well! Si se puede!!
post #7912 of 7930
Apparently, since I have the 50" model, I've apparently managed to dodge this issue? Interesting to read through the actual Samsung service note at that change.org link and see it only references the 58" and 60" panels.
post #7913 of 7930
This is exactly what I am occasionally seeing on my set
post #7914 of 7930
Signed petition
post #7915 of 7930
This thread appears to have died. Should I look elsewhere?
post #7916 of 7930
For what?
post #7917 of 7930
The software update to address pink banding issue.
post #7918 of 7930
I wish somebody would post that. Mine is still under warranty and needs a replacement panel but making it happen is the hard part😕
post #7919 of 7930
I feel for all of you with this pink banding issue. I had the pink banding on a PN58C6500 about a year and a half ago. Luckily thanks to a terrible service shop that missed repeated repair appointments Samsung gave me a pro-rated refund on my TV and took it away. I had a gut feeling there was some kind of flaw in these panels and I wanted this TV gone if at all possible, they first offered me a replacement 2011 model and I asked about the refund. I put the refund money toward a Panasonic 65ST50 that I've now had for a year and a half and had zero issues. It is better than the Samsung in every way. Just replaced the 65ST50 last week with a 65VT60 and will move the ST50 to my bedroom.

I actually got the refund on my TV about 4 or 5 months out of warranty. I had a voltage change done right at the end of the warranty period. A few months later the problem returned and I called back and they offered a one time repair, maybe because it was for the same issue they supposedly fixed under warranty. A tech came out and ordered a new board, I forget which one but I'm pretty sure it wouldn't fix the problem since the problem is with the panel. The repair company called and scheduled an appointment when the part came in. I took off work to meet them and they never showed and never called. I rescheduled and they missed the next appointment with no call. I believe after the 3rd no show I called Samsung back and told them I'm done wasting my time with this repair company. They offered to replace the TV and I asked about the refund which they agreed to. I got about $1200 of the $1800 I paid almost a year and a half later.
post #7920 of 7930
By any chance was it Lakes Electronics you were dealing with? Sounds like what I've been through just on two separate occasions. Gotta call again for round three tomorrow 😡
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