If you lived in Las Vegas, and you were getting the update, and this directly affected you, and not some random customer in another market who is not getting the update within 48 hours, you were notified in several ways. According to reps in Vegas here is what they did.
- They informed all affected customers with a direct mail insert.
- A real phone call was established and they contacted the customer, or left a message.
- They ran TV commercials across multiple channels notifying customers of the change.
- They ran newspaper ads and notifications in the local paper