Greggo, i think you totally
misunderstood me.. i'm not
complaining to Samsung about gaining features by changing the model in the service menu (or being unable too i haven't even tried).
I'm complaining about the fact that a feature they advertise with is not there. Maybe there's a difference in region.. I'm talking about the PS50C6500 (and not the PN)
I attached screenshots from the dutch version of the samsung site.. first the big 'ad' about the C6500 and a screenshot from the product specs page.
( Ja = Yes, and Nee = No). Now tell me if you see cinema smooth listed there
So to recap again just for you. I called Samsung and they say Cinema Smooth is working automagically (which i doubt) on a correct 24p signal but without any notification to the user in the form of a visible option (or greyed out for that matter). My problem with this explanation is that a) I can't confirm whether cinema smooth is working at all, and b) all other models are able to turn it on or off (and see it in the menu). Hence i wanted the screenshot from soneone showing it was available as an option (even if it was another model). Also i want to avoid going into the service menu and artificially upgrade my model for something that is supposed to be on C6500 in the first place. Ofcourse there could be a slight chance that the specs on the samsung site are a mistake but that's a different story.
btw here's the Samsung PS50C6500 link
so you can verify my screenshots. That is if the link doesn't alter for your region after clicking.