I just wanted to send out an update on my Dead VSX 1020..
My VSX 1020 died and was not able to be repaired.
Link to post here.. http://www.avsforum.com/t/1245449/the-official-pioneer-vsx-1020-k-owners-thread/4080#post_22271326
It would turn itself OFF and then back ON so many times, that I could not watch TV with it.
I contacted Pioneer in August of this year and then went through a long process that took me until Monday Dec. 10th to fully resolve.
I had to supply Pioneer with the paperwork from their local Authorized Repair Facility that stated after three attempts,
they could NOT diagnose the actual problem with my receiver and thus they could not repair my VSX 1020!
They could not even give me a quote and this left me in a stale-mate! Which I told Pioneer has left me with no options and just a non operable receiver!
It would be one thing if I did not want to repair it or it was going to be too much, but I do not even have those options.
I was in essence, dead in the water like their receiver!
The repair facility even wrote on their last attempted repair invoice, that I should ask Pioneer to swap out my VSX 1020!
I even sent Pioneer a video showing them exactly what my 1020 was doing.
So anyway after a lot of back and forth, Pioneer ultimately gave me the option to purchase a current model at a much lesser charge, pay the taxes and a $10.00 shipping fee.
I chose the Elite VSX 60 and after all of the T's were crossed and the I's were dotted, I finally got a new Elite VSX 60 AV receiver from Pioneer a few days ago on Monday.
Pioneer also wanted me to ship my VSX 1020 back to them.
I would think that this was so they themselves could find out exactly what happened to my receiver.
If it happened to me, it could happen to you!
So, if you have a problem and your Pioneer Dies (Out of Warranty) make sure and send them an email and they may work with you to help you get into another receiver.
They could have just said sorry Charlie, No Warranty, No Help!
It was NOT a quick process, five months in all, a month at the repair facility and then another four months of emails and a few calls back and forth with Pioneer!
I also listened to my Vizio's HDTV's tiny speakers from August until last Monday!!
An easy process, not in the least, but with my new Elite VSX 60 finally here, it seems worth it.
I did not want to buy a new receiver after only 2 years!
In Summary..or hindsight if you will, this process has taught me one big lesson....in today's throw away electronics mindset..
Always get a WARRANTY and for as many years as possible!
My new Elite has a 2 year warranty from Pioneer but I will also be checking into some other companies for an extended Warranty for year 3 and beyond!
Bud BEdited by Bud B - 12/12/12 at 8:25am