Originally Posted by Burnerbum
New Protection Plan benefits, but they still require a 2 year commitment with the equipment upgrade. but at least you can update I guess.
Email From DTV Today.....
We heard your feedback and have added several great new improvements to the DIRECTV PROTECTION PLAN as a result, including an equipment upgrade every two years at no additional cost beyond the monthly charge. (Offer requires a renewed 24-month agreement.)* Effective May 16, 2013, the DIRECTV PROTECTION PLAN will increase by $2 per month to $7.99.
We're sure you'll agree that it's a small price to pay for these great new benefits:*
NEW BENEFIT: Equipment upgrade every two years at no additional cost beyond the monthly charge.
NEW BENEFIT: Unintentional and Accidental Damage from Handling (ADH) of the DIRECTV System.
And of course, you'll continue to get:*
On-site repairs and the savings associated with replacing defective equipment.
Protection for every DIRECTV Receiver, remote, connection/switch, satellite antenna and wiring, plus dish antenna realignment.
24-hour technical support, 7 days a week.
If you would like more information about upgrading your equipment, please call us at 1-800-531-5000 on or after May 16, 2013 and reference "upgrade my equipment" in our automated phone system.
DIRECTV and Asurion Service Plans, Inc., Your DIRECTV Plan provider
on-site repairs ? ! Not on receivers. I greatly doubt that any of you have ever seen them swap in a replacement PSU board or main board, into your existing receiver. You will just get exchange for a refurbed receiver . . . hopefully of at least the same model series as what you had. It may be
a fairly beat up refurb, like one that I got. It works, but I would not expect any refurb to last as long as a new unit.
No chance of receiver repair, plus no backup solution, guarantees the loss of anything you had recorded.
Can't really imagine this applying to owned receivers, just the leased variety.
Remotes are easily and cheaply replaced on the open market, should anything ever go wrong with them.
Maybe this is still worth having, even if your only point of coverage was the sat dish, head, switches, and wiring. That is something I'd have to think about.
And I would never be keen on any new, additional tripwires for automatically restarting a new 2-year contract. WHERE
is some enhanced status for their more long-term customers ? THAT
is something that would impress me.
In case anyone does not know, Asurion is the insurer that does the phones protection plans for Verizon, and probably other carriers. (I don't know if that is good or bad.)