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DirecTV HD DVR - HR2*/ HR34 Master Topic: one thread for all - Page 9

post #241 of 2014
tried searching the old thread and this new one and could not find, I have an HR 20 and every few days I get searching for signal on my antenna. If I do an RBR it is fine, for a few days. It has had some other issues as well, and as it is a 20 I think old age is catching up. Has anyone else seen and if so is there a more permanent fix. I am going to clear what I have saved on it so if it needs replacement I won't lose something I have wanted to watch. And if it needs replacement I want to be certain to get an HR 24 (they have given me AM-21's) but as I have an HR 22 and it is slow and I understand the HR 23 is slower, although this is hard to imagine, is there a way to guarantee an HR 24 if the HR20 dies?
post #242 of 2014
Quote:
Originally Posted by dhkinil View Post

I have an HR 20 and every few days I get searching for signal on my antenna

I've had an HR20-700 since Oct 2007 which is working fine now. However, there have been a couple periods in the past when I got searching for signal errors on a regular basis, and it was fixed by a system reset. That hasn't happened to me in a long time. I don't know what fixed it. Perhaps new system firmware, repointing my dish, changing to a SWM system, changing out my LNB and power inserter (since I have made all those changes)?
post #243 of 2014
Quote:
Originally Posted by GregLee View Post

I've had an HR20-700 since Oct 2007 which is working fine now. However, there have been a couple periods in the past when I got searching for signal errors on a regular basis, and it was fixed by a system reset. That hasn't happened to me in a long time. I don't know what fixed it. Perhaps new system firmware, repointing my dish, changing to a SWM system, changing out my LNB and power inserter (since I have made all those changes)?

thanks, but this is an off air, not sat issue, it has been resolved as a tech was here for a re-aim of my dish under the protection plan. I told him and he said I was probably losing the tuner and he swapped for an HR 24. As there have been other issues, it was time. Gotta love the $5 per month, dish is mounted on the side of a wood frame house and needs re aiming every year or so and the plan is easy to justify just for that.
post #244 of 2014
Quote:
Originally Posted by dhkinil View Post

thanks, but this is an off air, not sat issue, it has been resolved as a tech was here for a re-aim of my dish under the protection plan. I told him and he said I was probably losing the tuner and he swapped for an HR 24. As there have been other issues, it was time. Gotta love the $5 per month, dish is mounted on the side of a wood frame house and needs re aiming every year or so and the plan is easy to justify just for that.

I had similar problems with a HR 20 then a HR 22 and AM 21 combination.
They would receive some channels but not others. In both cases the non
operating ones were 7,9,11 and 13. As all station transmitters are on
same hill top (Mount Wilson LA,CA) it isn't signal strength (working ones
95%-100%). I believe the channel look up tables get messed up. I quit
fighting and paid D* another $5 per mo. Hooked up OTA antenna back
up to TV in case D* quits.

Just fooling around I went back and removed all the OTA channels, then added
them back in and everything was there again. Wonder if D* does this to
get another $5 per mo.
post #245 of 2014
HR20-700 issue. I did a search but the choices are vast.

Channel 213 MLB Network has serious sound issues. Only this channel all other channels are fine. Even some of the commercials are fine but the programming is have no center channel and you can barely hear anything. Other HD receivers have good sound on 213. Anyone else experiencing this? Dread calling customer service about this since they are a bunch of robots and will take me through a bunch of stuff that won't deal with the actual issue. More interested in know if this is a known issue or not.
post #246 of 2014
Quote:
Originally Posted by cgh3rd View Post

HR20-700 issue. I did a search but the choices are vast.

Channel 213 MLB Network has serious sound issues. Only this channel all other channels are fine. Even some of the commercials are fine but the programming is have no center channel and you can barely hear anything. Other HD receivers have good sound on 213. Anyone else experiencing this? Dread calling customer service about this since they are a bunch of robots and will take me through a bunch of stuff that won't deal with the actual issue. More interested in know if this is a known issue or not.

It isn't on your end. I had the same thing last week with a local channel and it took them [the station] 40 mins to figure it out and put up the "we know we're screwed" message. Then another 10 mins to reroute the signal to good equipment.
post #247 of 2014
Quote:
Originally Posted by veryoldschool View Post

It isn't on your end. I had the same thing last week with a local channel and it took them [the station] 40 mins to figure it out and put up the "we know we're screwed" message. Then another 10 mins to reroute the signal to good equipment.

Ok,thanks.
post #248 of 2014
Yo D* Boyz, what's my best bet in upgrading my system for whole home DVR. Call customer service or retention? Which one will get me the least amount of out of pocket expenditures? I really don't think I should pay anything.
I currently have a HR21 DVR and no other hd receivers. I want a Whole home enabled DVR and one or 2 HD receivers to replace 2 SD receivers.

Help a brother out here, what's my best course of action?
post #249 of 2014
Thanks for all your prompt help...
post #250 of 2014
Are there any PQ improvements with the newer models over the HR21 - 200/700?
post #251 of 2014
Quote:
Originally Posted by rblnr View Post

Are there any PQ improvements with the newer models over the HR21 - 200/700?

"I don't think so". Some of the levels seem to have changed, causing the TV settings to need to be tweaked a bit, but I wouldn't rate this as PQ improvements.
post #252 of 2014
Quote:
Originally Posted by hardballpete View Post

Yo D* Boyz, what's my best bet in upgrading my system for whole home DVR. Call customer service or retention? Which one will get me the least amount of out of pocket expenditures? I really don't think I should pay anything.
I currently have a HR21 DVR and no other hd receivers. I want a Whole home enabled DVR and one or 2 HD receivers to replace 2 SD receivers.

Help a brother out here, what's my best course of action?

Quote:
Originally Posted by hardballpete View Post

Thanks for all your prompt help...

I think this should suggest there is no secret password/phone number for one.
"Deals" come from the customer's status with DirecTV, so they vary from customer to customer.
While everyone may feel they shouldn't pay for anything, this isn't the way the world works for most of us.
How good a deal they offer I'd measure against:
Whole Home DVR service is $3/month.
"Connected Home networking" is an upgrade for $99 + $49 service call.
HD receivers are $99 each.
More than likely you'll get some of this for free, but to what amount/extent nobody can say. Someone may have gotten this much for free and others may have even needed to pay an additional $50 because of resent activity on their account.
Be careful of calling retention and threatening to quit, as they may take you up on that and so "bluffing" isn't always your best move.
post #253 of 2014
Quote:
Originally Posted by veryoldschool View Post

I think this should suggest there is no secret password/phone number for one.
"Deals" come from the customer's status with DirecTV, so they vary from customer to customer.
While everyone may feel they shouldn't pay for anything, this isn't the way the world works for most of us.
How good a deal they offer I'd measure against:
Whole Home DVR service is $3/month.
"Connected Home networking" is an upgrade for $99 + $49 service call.
HD receivers are $99 each.
More than likely you'll get some of this for free, but to what amount/extent nobody can say. Someone may have gotten this much for free and others may have even needed to pay an additional $50 because of resent activity on their account.
Be careful of calling retention and threatening to quit, as they may take you up on that and so "bluffing" isn't always your best move.

As someone who has contacted customer retention for "deals" and recommended that others do so, I agree with the above. I have never "threatened" to quit. I have been told by front-line reps that only customer retention has the ability to "make deals" for existing customers, however.

It should be understood that when such deals involve equipment or services that are "free" or discounted, the motivation for Retention to make such arrangements is that your contract commitment to remain with D* gets extended in the process. So, listen carefully when any deals are being offered.

And remember "There ain't no such thing as a free lunch."

Dana
post #254 of 2014
Getting a New Dish, free install of whole home DVR service, An additional new HD DVR, new receivers for my SD TV's, etc. Cost is 20 bucks. Close enough to FREE for me!

Muha, Muha, Muha!

Directv rulez!
post #255 of 2014
Yea, the HR23 was a clear better and sharper picture than my prior HR21 or HR20, on my 96" wide HD screen - Sim C3X 1080 projector (10.5 feet wide for cinemascope movies).
DBS Forums testing advised this, too.

Just hooked up a HR24. Looks to be about same picture quality as HR23. But its firmware and menu system is fast, fast, fast compared to the slow menu, etc of the prior models.
post #256 of 2014
A few things sort of weird, though, replacing the HR23-500 with the
HR-24-500:

I was getting no picture on most of the channels. I discovered in the satellite setup there was a notice that with my switch I was required to use the B-Band converters, which I had from a no longer used HR20. Once I connected the B-Band converters all was fine.

All prior DirecTV HD DVRs showed signal output as YCrCB 4:4:4 (using my Lumagen Radiance XE info button). The new HR24 shows signal output as
RGB. So far I'm not noticing any picture quality differential but I haven't watched much yet.

I have to DirecTV DVRs in my theater room. The other is a HR23. So as I watch stuff I will compare here and there.

The HR24 is so FAST its like The Flash came in to operate it compared to the prior HD DVRs.
post #257 of 2014
I had the HR24 installed yesterday and like mentioned, it is indeed much faster than my older hr21.

I'd like to upgrade the 21 to a 24, but was wondering how much I can expect
to pay with a "deal."
post #258 of 2014
Quote:
Originally Posted by Steve Bruzonsky View Post

Yea, the HR23 was a clear better and sharper picture than my prior HR21 or HR20, DBS Forums testing advised this, too.

FWIW: I know those over on DBSTalk that "said that" and they wish they hadn't now.
Each model has slightly different outputs that require the TV/display to be adjusted. After doing this for each, in a "blind test", there doesn't seem to be any noticeable difference, but if you still think so, fine. Most of any difference has been in the mind of the viewer, and not really on a calibrated screen.
post #259 of 2014
Quote:
Originally Posted by heezyo2o View Post

i had the hr24 installed yesterday and like mentioned, it is indeed much faster than my older hr21.

I'd like to upgrade the 21 to a 24, but was wondering how much i can expect
to pay with a "deal."

$199
post #260 of 2014
Quote:
Originally Posted by Steve Bruzonsky View Post

A few things sort of weird, though, replacing the HR23-500 with the HR-24-500

FWIW: there never was a HR23-500.
post #261 of 2014
Quote:
Originally Posted by veryoldschool View Post

FWIW: there never was a HR23-500.

Yea, I need to get my model # straight!!!
post #262 of 2014
My 24 that replaced a 22 looks pretty awful on almost every channel. Blacks are washed out (they're gray at best) and colors in general look flat. My kuro has always been set on pure and I was quite happy with the 22s picture so I noticed the difference pretty quickly when the 24 was installed. Anyone have recommendations for what they tweaked, especially if you have a kuro?
post #263 of 2014
Quote:
Originally Posted by t4t3r View Post

My 24 that replaced a 22 looks pretty awful on almost every channel. Blacks are washed out (they're gray at best) and colors in general look flat. My kuro has always been set on pure and I was quite happy with the 22s picture so I noticed the difference pretty quickly when the 24 was installed. Anyone have recommendations for what they tweaked, especially if you have a kuro?

Try turning down your brightness setting - too high of brightness will certainly wash out black to grey and make colors look flat. Could be something else, but try that first.
post #264 of 2014
Quote:
Originally Posted by t4t3r View Post

My 24 that replaced a 22 looks pretty awful on almost every channel. Blacks are washed out (they're gray at best) and colors in general look flat. My kuro has always been set on pure and I was quite happy with the 22s picture so I noticed the difference pretty quickly when the 24 was installed. Anyone have recommendations for what they tweaked, especially if you have a kuro?

Set up a recording tof the HDNet Test Pattern on ch 306 this Sat AM at 5:30 and tweak your brightness and contrast to that.
post #265 of 2014
Thanks for the advice, I will Make sure to schedule that recording. I use pure on the kuro pretty much exclusively throughout all my sources and it looks amazing, except for on this new HR24. It does look better using optimum or standard but then I have to switch back to pure with blu rays etc. When I get my set calibrated and the isf modes unlocked I'll then only have a few settings that I prefer to use since I know they are calibrated (pure, isf day, isf night). If I could tweak the picture within the 24 that would seemingly solve this problem.
post #266 of 2014
Quote:
Originally Posted by t4t3r View Post

Thanks for the advice, I will Make sure to schedule that recording. I use pure on the kuro pretty much exclusively throughout all my sources and it looks amazing, except for on this new HR24. It does look better using optimum or standard but then I have to switch back to pure with blu rays etc. When I get my set calibrated and the isf modes unlocked I'll then only have a few settings that I prefer to use since I know they are calibrated (pure, isf day, isf night). If I could tweak the picture within the 24 that would seemingly solve this problem.

There are no adjustments in any of the receivers.
The settings on my TV are for each input, so maybe yours is the same and you can just adjust the input for the DirecTV receiver.
post #267 of 2014
I understand, that comment was a nod to DTV in that maybe they could include some adjustments down the line.

Also all sources are routed through my receiver so I can only change settings for one input.
post #268 of 2014
Quote:
Originally Posted by t4t3r View Post

I understand, that comment was a nod to DTV in that maybe they could include some adjustments down the line.

Also all sources are routed through my receiver so I can only change settings for one input.

I have my display calibrated with an Oppo BDP-83 and Spears & Munsil disc. The HR24 is near to perfect as it is out of the box on the same display input. I'd suspect that your display is set for a different color space than it is receiving.
post #269 of 2014
Quote:
Originally Posted by rdgrimes View Post

I have my display calibrated with an Oppo BDP-83 and Spears & Munsil disc. The HR24 is near to perfect as it is out of the box on the same display input. I'd suspect that your display is set for a different color space than it is receiving.

You are correct. The DirecTV HD DVRs from all output component 4:4:4 video, EXCEPT the latest HR24 outputs RGB. I know this because I use a Lumagen Radiance XE and the info screen tells me this. The Radiance is set to "Auto" for the input video type, and showed "Auto YCrCb 4:4:4" with my HD DVRs through and including the HR 23, and now with the HR24 shows "Auto RGB".

Absolutely, that is the issue here.
post #270 of 2014
Quote:
Originally Posted by Steve Bruzonsky View Post

You are correct. The DirecTV HD DVRs from all output component 4:4:4 video, EXCEPT the latest HR24 outputs RGB. I know this because I use a Lumagen Radiance XE and the info screen tells me this. The Radiance is set to "Auto" for the input video type, and showed "Auto YCrCb 4:4:4" with my HD DVRs through and including the HR 23, and now with the HR24 shows "Auto RGB".

Absolutely, that is the issue here.

This totally makes sense, it does look exactly like what I would expect if the kuro was only being fed RGB. How can I correct this?
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