Originally Posted by Larry Hutchinson
It appears my HR21-700 is dying (after about 5 years, I think.)
It often hangs, sometimes pixelates and frequently resets itself. I have red-button-reset it numerous times and have yanked the plug a few times.
But I have quite a bit of unwatched shows and I wonder if I should just hang on to it until I can get though the most important ones or would DirecTV let me keep it for a while?
Can they send me a replacement or does this require a truck roll?
I think those came out in late '07, so the math may be a bit off.
What will happen is, if they don't get it back by "x time", they'll charge you a fee [around $470] for un-returned equipment, which they'll credit back when they receiver it.
Used to be you had 30 days for they charged, but not sure now.