Originally Posted by markrubin
recently I reactivated my Comcast HD service to see how they compared: I was having outages with D* during bad weather but that turned out to be an issue with the sat dish that D* fixed under my service contract.
Comcast has come a long way back in PQ and customer service: and they will dispatch a technician a lot quicker to respond to a problem.D* screwed this up and owes its customers something to make up for the disruption: as you point out, nothing is perfect
I have been waiting years for FIOS service: I was assured of FIOS to my home several years ago as a Councilman when we approved the FIOS request to lay fiber, only to find out they have no funding left to run fiber down my street even though most of my town has it
I didn't leave ComCrap due to PQ (although they still do not use MPEG4 compression which looks much better than anything I received through ComCrap). I left because:
-They do not charge everyone the same. Anyone can call and complain and depending on the CSR you get different discounts. The discounts vary wildly. If you call and try to get the same discounts as someone else, they tell you that the other person is mistaken; those discounts don't exist.
-They do not upgrade their equipment or services. For example, they still use give out the original Moto DVRs. They upgraded the software on their DVRs once that I am aware of since 2002-ish.
-They add new HD channels as slow as possible.
-They refuse to become efficient at handling cable cards; making Tivo use nearly impossible.
-Their customer service is the worst in the business. For example, I had internet issues, they troubleshooted it, and decided there was an issue with the "tap" in my front lawn. They scheduled a tech to come out. I took a day off work, waiting for hours, the tech came (late as always), looked at for 2 minutes, and proceeded to tell me that a higher-level tech was needed and that I would have to call schedule another tech (and take another day off work). I could type for the next six hours listing situations just like this one.
-They do as little as possible because they know they have a monopoly on tv services in most areas. They know that many people do not want a dish on their house and do not want service to go out in severe weather. They have no reason to try and be the best company possible.
Back on topic...
I switched to DirecTV and haven't looked back. My only complaints are less than stellar subcontractors for installs and the rising cost of Sunday Ticket. I love their DVRs and their commitment to improvement.