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Official Sharp Aquos LC-60E88UN Owner's Thread. - Page 47

post #1381 of 1527
Quote:
Originally Posted by Big_D_STeve View Post

I called sharp to ask about the screw size for the mount, and he said the screws are in the TV already, and are under some rubber boots.
I sure don't remember that at all.
I'm not with the TV right now, and I won't be for a week, he also said the screw size is a 400mm M6 12mm. What does that mean?
I'm thinking more like a 6MM X 12MM

The Bolt is a M6 (metric, means 6 mm thick) and it is 12 mm long.(about 1/2 inch.) and the Bolt holes are 400 mm apart from each other. (about 15 3/4 inches.)
It's also on page 53 of the Manual.
post #1382 of 1527
Quote:
Originally Posted by Deja-vue View Post

The Bolt is a M6 (metric, means 6 mm thick) and it is 12 mm long.(about 1/2 inch.) and the Bolt holes are 400 mm apart from each other. (about 15 3/4 inches.)
It's also on page 53 of the Manual.

Good. Thanks. I don't have the paper manual here, the PDF version of the manual is 52 pages, and has a dimensional drawing page, it shows the 400mm, but no mention of the 6mm X 12mm
post #1383 of 1527
My TV appears to have a screw too tight on the panel, causing a v-shaped light/shadow in the lower left portion of the panel. I called AQUOS Advantage today. They mentioned having me take a picture, and I know some people have had trouble getting an accurate shot of the problem, so I told him that. They're sending out a tech on the 16th to evaluate it. The guy at Sharp (Andre) was very polite and easy to talk to, and said that he had never heard of this problem until now. I thought that was strange, since so many people have apparently had the issue. He asked where I had heard of this, and I mentioned AVS.

I'll post again next Monday to let you guys know what the tech and SHARP decide to do. I'd rather the tech just opens it up and loosens this screw if there are no long-term problems involved, since I'd rather not have to coordinate delivery of a new set, etc.
post #1384 of 1527
Well, my service tech came out with instructions from SHARP to inspect the problem and take pictures only. He immediately knew what the problem was though, and proceeded to fix it. He took apart the TV case and loosened the screw that was too tight. Before putting the TV back together, he plugged it in to check that the problem was resolved. It was....until he put it back together and we got it back on the stand. So, he did it again. All was well until we put it back...and a screw on the opposite side was causing a problem. Back inside the TV one more time and the problem is 100% fixed. I helped him take apart and put the TV back together the 2nd and 3rd times. It's a little time consuming, but a relatively simple fix.

If anyone has questions, feel free to shoot them my way.
post #1385 of 1527
Quote:
Originally Posted by lvtdude View Post


If anyone has questions, feel free to shoot them my way.

Sure - how on earth do you take the entire bezel off? Does it have to be freed from the stand? I cannot get the bottom portion to come off at all. I've tried several times, and always stopped short of "next pull is the one that breaks this thing into a million pieces."
post #1386 of 1527
There are two screws at the bottom attaching the bezel. I'm not sure exactly where, due to my position when he took the bezel off. You do not have to remove the stand. However, at one point one of the screws fell into the stand and he quickly detached the stand to retrieve the screw. The screws are accessed from behind the TV, and are near the middle of the bottom of the frame.
post #1387 of 1527
i just bought this tv today and have the same issue. There's a small v-shaped light on the lower left side of my set (looks like the screw is too tight). Has anyone been successful in removing the bezel? If so could you pease tell me how with out wrecking my set....Thanks.
post #1388 of 1527
If you call the aquos advantage #, they will send someone out to take care of it. If you're dead set on doing it yourself, the screw needs to be loosened slightly and there are several of them, so I would be sure to have a measurement, or mark the location with tape prior to taking it all apart. Make sure you have the set unplugged. There are a number of screws on the back of the set that you need to remove first. Once the back panel is off, there are 2 screws at the bottom back of the set, near the middle; remove them. The front of the bezel is held on by several clips, all around the screen. Loosen those and the bezel should come off. If it doesn't, you either missed a screw or a clip. You may need to detach the speakers. They just slide off a post. Once the bezel is off, find the screw and loosen it slightly. After that, you can plug in the set to be sure the v shaped light is gone. If it is, also check around the edge of the screen to make sure no other screws became too tight after loosening that screw. This happened to me and the tech when my set was serviced, and we had to open the TV back up again. Once you are sure no screws are causing problems, put the TV back together.

By the way, the service tech simply unplugged the set the rear connection and reconnected it when he needed power. It made me nervous, but seemed to work just fine, and surely saved the time of powering it down, etc.

All that said, I would encourage you to have SHARP service it. If you mess something up and void your warranty, you will be very unhappy.

Good luck. It is a GREAT set.
post #1389 of 1527
how bad is it ? It's V shaped right ? how far does it go into the screen ?
& can You see it at all times ?
as I have one but I can only see it when the screen is total black & that's the only time never when a signal is present, never can I see it when a movie is on even if the scene is totally dark. It only happens when the signal is not there. I can NOT even see it when my AVR a Onkyo has set-up screens that have a black edge . & I can't see it when watching a movie that has letter box aspect . the black bars across the Top/Bottom of the screen . it's in the left lower edge when I can see .. it's soo slight that if does not bother me . But when I get to the end of my warranty I just have it fixed .

BTW it's called FlashLighting as a term that is used to describe this issue.
.
On edgelighted LED 's it a LED that is to bright than the ones right next to the bright one . OR a dead LED as that shows up as a dark upside down cone of darkness
as your Sharp is a back lighted CFFL it's as the above poster has said a screw that is just a lttle too tight near the edge of the glass on the bezel. the larger the flashlight beam goes across the screen & If it's present during a movie then it must be way too tight .

they sometimes do not resolve by loosing the screws Soo , if your a gambling man ....

It's an easy fix some here have done themselves , BUT Really Call Sharp . Take a photo of it as they will ask you to do so . so if You do a photo in advance then your one step closer to getting the issue fixed . ( take a bunch of photo's in all different lighting & screens pick out the ones that best show the flashlighting ) DO NOT use a flash it will not show up on the photo & a cell phone usually do not work for this purpose ...

As with any Audio & Video gear these days , if something is going to fail it fails sooner than later ...
That said it's wise anytime you buy new gear is to run it Hard 24/7 for the 1st few weeks as you can return the products usually in the sellers return products due to a fault time frame . i run my new gear 24/7 for the weeks till the return policy is up . Run it hard !!!!
as they say on the Onkyo threads " Drive them like you stole them "

Of coarse this is just I M H O !!

But better safe than sorry

these are a Great Display I love mine !

anyway Good Luck . Sharp is good about service so not to worry !
but if your @ the point where it's a Big Issue !
then Take Care of the Issue now !
post #1390 of 1527
On my set the flashlighting (thanks for the term) extended about 2 inches. It was most visible with no signal, and also when a movie was letterboxed. I thought I could live with it, but about 6 weeks later it was driving me crazy, so I called SHARP. I couldn't take a pic with my cell phone, so they sent out a tech. The tech was supposed to take pics, but when he arrived, he knew what the problem was and fixed it instead.
post #1391 of 1527
Quote:
Originally Posted by lvtdude View Post
On my set the flashlighting (thanks for the term) extended about 2 inches. It was most visible with no signal, and also when a movie was letterboxed. I thought I could live with it, but about 6 weeks later it was driving me crazy, so I called SHARP. I couldn't take a pic with my cell phone, so they sent out a tech. The tech was supposed to take pics, but when he arrived, he knew what the problem was and fixed it instead.
Yeah i found it's worth the research to find out about problems & know how to describe them when ever you contact a product's Customers Service department .. cause sometimes the Rep on the phone of product with bad C/S will say never heard of a issue like that right off !. then You know the Rep is lying right off & just wants you off the call . I always ask their name & extension phone # & I take notes as well before I get into the details of an product issue. Always ask for a reference # or trouble ticket # before you get off the phone , if the Rep will Not give one then ask for a supervisor. electronic gear like these displays are huge chunk of cash to me
post #1392 of 1527
Quote:
Originally Posted by lvtdude View Post
If you call the aquos advantage #, they will send someone out to take care of it. If you're dead set on doing it yourself, the screw needs to be loosened slightly and there are several of them, so I would be sure to have a measurement, or mark the location with tape prior to taking it all apart. Make sure you have the set unplugged. There are a number of screws on the back of the set that you need to remove first. Once the back panel is off, there are 2 screws at the bottom back of the set, near the middle; remove them. The front of the bezel is held on by several clips, all around the screen. Loosen those and the bezel should come off. If it doesn't, you either missed a screw or a clip. You may need to detach the speakers. They just slide off a post. Once the bezel is off, find the screw and loosen it slightly. After that, you can plug in the set to be sure the v shaped light is gone. If it is, also check around the edge of the screen to make sure no other screws became too tight after loosening that screw. This happened to me and the tech when my set was serviced, and we had to open the TV back up again. Once you are sure no screws are causing problems, put the TV back together.

By the way, the service tech simply unplugged the set the rear connection and reconnected it when he needed power. It made me nervous, but seemed to work just fine, and surely saved the time of powering it down, etc.

All that said, I would encourage you to have SHARP service it. If you mess something up and void your warranty, you will be very unhappy.

Good luck. It is a GREAT set.
I'll have to have someone come out it sounds too risky to do myself. Pretty annoying to have this problem right out of the box.
post #1393 of 1527
Quote:
Originally Posted by Fastslappy View Post
how bad is it ? It's V shaped right ? how far does it go into the screen ?
& can You see it at all times ?
as I have one but I can only see it when the screen is total black & that's the only time never when a signal is present, never can I see it when a movie is on even if the scene is totally dark. It only happens when the signal is not there. I can NOT even see it when my AVR a Onkyo has set-up screens that have a black edge . & I can't see it when watching a movie that has letter box aspect . the black bars across the Top/Bottom of the screen . it's in the left lower edge when I can see .. it's soo slight that if does not bother me . But when I get to the end of my warranty I just have it fixed .

BTW it's called Flashighting as a term that is used to describe this issue.
.
On edgelighted LED 's it a LED that is to bright than the ones right next to the bright one . OR a dead LED as that shows up as a dark upside down cone of darkness
as your Sharp is a back lighted CFFL it's as the above poster has said a screw that is just a lttle too tight near the edge of the glass on the bezel. the larger the flashlight beam goes across the screen & If it's present during a movie then it must be way too tight .

they sometimes do not resolve by loosing the screws Soo , if your a gambling man ....

It's an easy fix some here have done themselves , BUT Really Call Sharp . Take a photo of it as they will ask you to do so . so if You do a photo in advance then your one step closer to getting the issue fixed . ( take a bunch of photo's in all different lighting & screens pick out the ones that best show the flashlighting ) DO NOT use a flash it will not show up on the photo & a cell phone usually do not work for this purpose ...

As with any Audio & Video gear these days , if something is going to fail it fails sooner than later ...
That said it's wise anytime you buy new gear is to run it Hard 24/7 for the 1st few weeks as you can return the products usually in the sellers return products due to a fault time frame . i run my new gear 24/7 for the weeks till the return policy is up . Run it hard !!!!
as they say on the Onkyo threads " Drive them like you stole them "

Of coarse this is just I M H O !!

But better safe than sorry

these are a Great Display I love mine !

anyway Good Luck . Sharp is good about service so not to worry !
but if your @ the point where it's a Big Issue !
then Take Care of the Issue now !

It's pretty small and I only see it when it's a dark sceen (using my ps3,etc). But, I can tell already that it will be distracting when i'm watching movies with black bars at the bottom. I think i'll take your guys advice and have a pro look at it, not worth doing it myself when it's under warranty.
post #1394 of 1527
It really is annoying, but it really is a great TV. It will be worth the aggravation.
post #1395 of 1527
Quote:
Originally Posted by lvtdude View Post
It really is annoying, but it really is a great TV. It will be worth the aggravation.
is yours working perfect after the repair?
post #1396 of 1527
Quote:
Originally Posted by buddhamonk View Post
is yours working perfect after the repair?
I have an HDMI handshake issue but I was experiencing it before this set, and think my Onkyo 706 receiver is to blame. That I can't blame on the TV, but I do experience the screen going blank for about 2 seconds every few days. Don't know if I should attribute that to the TV or the receiver. I've heard other people have experienced this phenomenon, however. It's a very minor annoyance.

As far as the flashlighting effect goes, that is 100% resolved.
post #1397 of 1527
Ok,
I got another problem with this TV the lip sync is way off when hooked up to my denon reciever. I can get it right by adjusting the audio delay to about 125 ms (might need more or less it's hard to tell around there), but this is not ideal and i never had an issue with this reciever on my lg tv before. Any ideas?
post #1398 of 1527
Onkyo here no problems at all
post #1399 of 1527
Are you using HDMI for both video & audio? I had a bad lip sync issue when I was using optical for audio, but it all but went away when I changed to just HDMI. That was with a DirecTV box.
post #1400 of 1527
I just moved my LC-60E88 to put it on a new stand and now it will only turn on for a minute or two and then it shuts off (just green power light flashing). Has anyone had this problem?
post #1401 of 1527
why I have black bars on top and bottom of the picture when Bluray is played? how can I get full screen with out using zoom?. Right now I am watching Harry potter is set on dot by dot 1080p 24hz.
Thanks

I am using a Sony Bluray player BDP-BX57
post #1402 of 1527
Quote:
Originally Posted by peppo View Post

why I have black bars on top and bottom of the picture when Bluray is played? how can I get full screen with out using zoom?. Right now I am watching Harry potter is set on dot by dot 1080p 24hz.
Thanks

I am using a Sony Bluray player BDP-BX57

It is impossible, without zooming. The aspect ratio of a 16:9 TV is not the same as feature films.
post #1403 of 1527
Yah I have the same lip-sync problems, onkyo -608 audio video from HDMI, it goes away if I'm in game mode, but I can seem to find the right delay on my reciver, crapy that this tv is like this, also I get lots of ghosting when watching fast/dark scenes in a movie, using setting from here
post #1404 of 1527
Quote:
Originally Posted by Pigbait View Post

Yah I have the same lip-sync problems, onkyo -608 audio video from HDMI, it goes away if I'm in game mode, but I can seem to find the right delay on my reciver, crapy that this tv is like this, also I get lots of ghosting when watching fast/dark scenes in a movie, using setting from here

You want a TV that has minimal audio sync issues (input lag) and has no blurring? You'll need to get a plasma, then. No LCD product is going to please you at this point.
post #1405 of 1527
Quote:
Originally Posted by lvtdude View Post

I have an HDMI handshake issue but I was experiencing it before this set, and think my Onkyo 706 receiver is to blame. That I can't blame on the TV, but I do experience the screen going blank for about 2 seconds every few days. Don't know if I should attribute that to the TV or the receiver. I've heard other people have experienced this phenomenon, however. It's a very minor annoyance.

As far as the flashlighting effect goes, that is 100% resolved.



It's the TV and I am a bit discouraged Sharp still hasn't issued a firmware update to fix it. Try emailing tech support about it but don't hold your breath for a fix.
post #1406 of 1527
I've found Sharp's tech support to be a joke. While I called in about the audio sync problems for this set, the rep had the balls to tell me, "We're aware of the audio sync issue. We only make firmware fixes if enough people complain about them."

Excuse me? Not fixing known faults and admitting it to an end-user paying customer? That's what's wrong with the world today.
post #1407 of 1527
Quote:
Originally Posted by tommyv2 View Post

I've found Sharp's tech support to be a joke. While I called in about the audio sync problems for this set, the rep had the balls to tell me, "We're aware of the audio sync issue. We only make firmware fixes if enough people complain about them."

Excuse me? Not fixing known faults and admitting it to an end-user paying customer? That's what's wrong with the world today.

That is just poor customer service, if you still have a copy of that response I would do an EECB to Sharp.

I just sent another email to Sharp Customer Support about the picture being lost momentarily, this is the third/fourth time.
post #1408 of 1527
Thread Starter 
I've called several times about the same issue. This set has been out a long time, a firmware fix should have been released already.
post #1409 of 1527
Anyone working on custom firmwares
post #1410 of 1527
If you've read through this thread you'll see that adjust the screw is extremely easy. A simple 1/4-1/2 turn will take it. Worked wonderfully for me. Of course, no problem with having a tech take care of it if you're nervous.
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