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You are now chatting with 'Serra J'
Serra J: Hello, I am a Samsung Technical Support representative. How may I assist you today?
Bryan : Hi, I have an HL67A750 LED DLP HDTV that I bought in 11/2008, and it just passed its warranty period earlier this year.
Serra J: Let me know the question you are having.
Bryan : I bought it for its 3D capabilities, among other reasons, but now I fear it may already be obsolete since it requires a "checkerboard" 3D video format unsupported by Samsung's new 3D Blu-ray players.
Bryan : Apparently, Mitsubishi is developing the 3DC-1000 video adapter which will convert 3D video to the required checkerboard format, but is limiting its compatibility to Mitsubishi DLPs only. Is Samsung developing a similar adapter for its DLPs, such as my 18-month-old HL67A750?
Serra J: Yes, the new 3D technology of 2010 are not compatible with old 2008 3D technology.
Bryan : But my TV is just three months out of warranty period. I wouldn't call that "old."
Serra J: There are no plans as of now for developing any such adapter for this model to be compatible with the new 2010 3D technology
Serra J: No, I am referring to the year of manufacture
Bryan : So does that mean I'm out of luck? Do I have any options if I want 3D video on my 3D-ready Samsung DLP?
Serra J: In order to use the 3d feature, you need the following things:
1. The 3D ready DLP TV, and your TV is 3D ready.
2. One pair of LCD shutter glasses
3. An IR emitter to send timing signals to the glasses
4. A video source capable of producing images in the 3D DLP image format.
5. A DVI-HDMI cable.
Currently, 3D display is available on Windows PCs only.
Serra J: You can purchase the 3D kits from the following link:
Serra J: http://www.ddd.com
Once you connect your PC which is capable of producing 3D DLP image format via DVI- HDMI cable to your TV.
Go to TV's Menu and choose DLP 3D/Dual View > ON-STD GLS so that the shutter glasses that you purchase are
operated in standard mode. However, you need to wear the glasses to see the 3D effect.
Serra J: For additional information, please refer the link below:
Serra J: http://pages.samsung.com/us/dlp3d/
Serra J: But, you cannot use the new 2010 players for 3D for your TV model.
Bryan : Why did Samsung choose to not support the required checkerboard format in its new 3D Blu-ray players?
Serra J: We are in technical support department and only can assist you with the technical issues that you may have with the TV and do the basic trouble shooting and do not have information why its not made compatible for older models.
Bryan : Okay, please pass along my displeasure at Samsung's abandonment of support for the "older" 3D technology. Mitsubishi is doing the right thing in providing an adapter for its customers; Samsung should take a page from their playbook if they want to retain customers in the future.
Serra J: Sure, I will forward your comments to the product development team.
Serra J: I understand your concern and apologize for the inconvenience.
Serra J: I am waiting for your response, do you have any other questions for me?
Bryan : Not at this time. Thank you.
Serra J: Tired of tech TV shows that only review your product? Check out Samsung SPSTV "Keep It Simple" every Thursday and Friday where we show you live on the web how to get the most out of your Samsung product. Just click here to check us out online.
Serra J: Thank you for chatting with us. If you have a minute, please press the "close" button and fill out a brief survey to help us serve you better. Have a wonderful day!
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