Originally Posted by ganis_72
Hello guys. I am new and have just purchased the Canon Vixia HF M31 and cannot get it to connect to any computer, windows or mac.
I have a brand new 8 core intel mac and the latest snow leopard OS. The computer seems to see the camera USB connection but I cannot access the camera through desktop, finder, or iMovie.
I am also running Parallels and Windows 7. Windows sees the camera connected but again I cannot access the camera through any connection including the provided software from Canon.
At work I have a PC with windows 7 and the camera is doing the same thing.
Can someone please tell me what works to get these videos off this camera?
Preferably on a Mac.
I am going to try to download movies from this camera one more time tonight, then I am sending it back and getting a sony.
Thanks in advance.
First of all, I've read several posts from people saying that the Canon 30/31 does not work with Macs. That's all BS! They work fine - IF you learn what to do!
Here's the fix for Mac users posted earlier in the thread - and it works!
With a Mac:
1. Open iMovie (or whatever software you are using to import).
2. Plug in the M30/M31 to power (required) and connect it to the Mac with USB.
3. Power on the M30/M31 *and* open the screen.
3a. If the M30/M31 isn't asking you what you are connected to, then hit the camera<-->play button (beside the DISP. button).
4. Touch the onscreen button for "computer/printer".
5. In iMovie, hit "command-I" or File --> Import from Camera.
It should find your camera and allow you to import the video. It is pretty straightforward once you know the above process. Enjoy!