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Windows 7 Media Center : Setup Guide, Knowledge Base & Support - Page 152

post #4531 of 4573
2/8/13 at 9:18am
Not having fun!

I had WMC and Mediabrowser working perfectly until I installed a new graphics card. Since I installed an AMD HD6570, movies no longer launch from inside WMC or from Mediabrowser. Previously, I was using a nvidia 8200 onboard chipset, which was ok, but I wanted to improve the image quality.

Here's what I've done trying solve the issue:

Upgraded the Shark codec's to most current
Upgraded the video drivers to most current (from the AMD website, not through Windows)
Upgraded to TMT6
Ran Windows (x64) Update (nothing installed that would matter as far as the graphics are concerned)
Through Media Center Studio, restored WMC to default (in case the background was causing a problem)
Searched through Mediabrowser's log files to see if there are issues (none)
Wiped out metadata and started over to see if there was an image/thumbnail that was creating a problem (none)

TV (Samsung S4233 Plasma) is connected with HDMI. Movie folder libraries will play when launched from TMT6 (although they do load slower than before), but not using the mceplayer add-on.

Am I missing the obvious?
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post #4532 of 4573
2/8/13 at 10:20am
What video renderer are you using?
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post #4533 of 4573
2/8/13 at 10:44am
Video rendering as in TotalMedia Theatre 6? I hope that's what you mean. My techo-speak is poor.
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post #4534 of 4573
2/8/13 at 11:03am
So you are using WMC.

What error message do you get?
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post #4535 of 4573
2/8/13 at 11:20am
No error message. Mediabrowser/WMC launch fine. When Play is indicated on any movie, the TMT6 mceplayer tries to launch (get the circle on the mouse cursor), then stops and goes back to Mediabrowser. Sometimes I get a white screen and I get an error message saying that "this program is no longer functioning" and a prompt to close the program - but this error is rare.
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post #4536 of 4573
2/9/13 at 1:55pm
Installing Guide Tool.
Got this question during the install process:

Media Center Hostname?

Where do I find my answer?

Yea Yea, Got my Primes working now I'm having to learn WMC.
Edited by WaterBoyz - 2/12/13 at 8:51am
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post #4537 of 4573
2/12/13 at 8:56am
Started getting this error when switching between Live TV and Recorded TV:
Quote:
VIDEO ERROR
Files needed to display video are not installed or are not working correctly. Restart WMC or restart computer.

The Guide displays perfectly when this error is encountered.
Been working OK for a week or so.

Any ideas?
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post #4538 of 4573
2/12/13 at 9:04am
Hi guys, I want to delete all my music from my laptop and rip my cd's again with dbpoweramp. Could someone tell me how I can permanently get rid of the music files on my laptop and my external HD? It's not as easy as I thought.

Thanks,
John.
Edited by comfynumb - 2/12/13 at 9:20am
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post #4539 of 4573
2/12/13 at 9:19am
Quote:
Originally Posted by WaterBoyz View Post

Started getting this error when switching between Live TV and Recorded TV:
The Guide displays perfectly when this error is encountered.
Been working OK for a week or so.

Any ideas?

I get those every once in a while, but they go away after a few seconds. There may be a cause/fix but I have never investigated.
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post #4540 of 4573
3/1/13 at 2:57pm
Quote:
Originally Posted by WaterBoyz View Post

Started getting this error when switching between Live TV and Recorded TV:
The Guide displays perfectly when this error is encountered.
Been working OK for a week or so.

Any ideas?

Been getting those two randomly (only a recent new user of WMC)
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post #4541 of 4573
3/1/13 at 5:59pm
That is a codec issue, most likely something in the set up for mkv playback.
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post #4542 of 4573
3/2/13 at 3:47pm
Quick (I hope) question: If you're currently getting only non-premium cable channels (let's say, History and Hallmark but not HBO or Showtime), and then you upgrade your service to include premium channels, then what if anything will you need to do so that you can watch the new channels through WMC?

We added new channels this week, but whereas the cableco's STB and DVR get the new channels just fine, the CableCARD in the InfiniTV 4 internal card does not. The Ceton Diagnostics Tool shows all green checkmarks, and I can even tune to HBO without a hitch according to the Tool. But every time I try to change channels in WMC, I get an "Update PlayReady" message, which then fails every single time.

I don't need to go through the entire WMC setup process and CableCARD re-pairing rigamarole all over again just to add premium channels, do I??
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post #4543 of 4573
3/2/13 at 4:24pm
Quote:
Originally Posted by JorgeA View Post

Quick (I hope) question: If you're currently getting only non-premium cable channels (let's say, History and Hallmark but not HBO or Showtime), and then you upgrade your service to include premium channels, then what if anything will you need to do so that you can watch the new channels through WMC?

We added new channels this week, but whereas the cableco's STB and DVR get the new channels just fine, the CableCARD in the InfiniTV 4 internal card does not. The Ceton Diagnostics Tool shows all green checkmarks, and I can even tune to HBO without a hitch according to the Tool. But every time I try to change channels in WMC, I get an "Update PlayReady" message, which then fails every single time.

I don't need to go through the entire WMC setup process and CableCARD re-pairing rigamarole all over again just to add premium channels, do I??

You will have to re-run the TV signal setup it seems.
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post #4544 of 4573
3/3/13 at 4:36pm
Quote:
Originally Posted by staknhalo View Post

You will have to re-run the TV signal setup it seems.

Thanks, this will be good to know for future reference.

As it turned out, the next customer service rep I talked to, told me that next month we were going to end up shelling out almost $60/month MORE than we've been paying. eek.gif According to the first CSR, we had signed up for a 6-month promotion where we'd get the additional channels and pay a bit less than we are currently, but this CSR said otherwise. So I asked him to cancel our order and put everything back the way it was before we made the change.
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post #4545 of 4573
3/4/13 at 1:53pm
Going to rebuild my HTPC with a new board/CPU/SSD. I have always used Win7 32-bit. Any reason to use x64 this time?

Seems like 3.2g of RAM works well for the HTPC and keeps things simple for codec updates etc.
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post #4546 of 4573
3/5/13 at 5:03am
Quote:
Originally Posted by JorgeA View Post

Thanks, this will be good to know for future reference.

As it turned out, the next customer service rep I talked to, told me that next month we were going to end up shelling out almost $60/month MORE than we've been paying. eek.gif According to the first CSR, we had signed up for a 6-month promotion where we'd get the additional channels and pay a bit less than we are currently, but this CSR said otherwise. So I asked him to cancel our order and put everything back the way it was before we made the change.
Talking to CSR's is a crap-shoot. Even getting a name (fake or other wise) will not hold them to any promises.

It has been proven (and the IRS has said so) that if you get information from an IRS agent and follow that information you could still be wrong and liable for any tax fees/adjustments. A test was done by a CPA and got three different answers from three different CSRs.

Bottom line ... does not matter who you DID talk to it is the current person on the phone that is the new rule.

Happened to me with Comcast. As if that is a surprise to anyone.
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post #4547 of 4573
3/5/13 at 12:48pm
I have a question...in the screen shots for one of the themes (the streaming light one) you can see the menu items are very different than the regular WMC. He even has a section for games!

How do you do that??

here is what i mean:

http://www.avforums.com/forums/home-entertainment-pcs/1096690-my-new-7mc-theme-streaming-light.html
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post #4548 of 4573
3/11/13 at 6:52pm
Can anyone who uses an Xbox 360 and WMC7 to stream files from a networked PC possibly attempt to help me with this problem? Thanks!
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post #4549 of 4573
3/19/13 at 7:31am
I've got a TV guide problem, and I can't find a fix by searching...

My guide is missing information for 4 of my channels. I can watch the channels live and record them, but it makes it difficult to record a series if the guide is missing all the info. This is 64bit Win 7, OTA digital TV, and I use a combination of one network tuner (a Silicon dust HDHomerun single tuner) and two internal tuners via a AVerMedia AVerTVHD Duet.

I have re-downloaded the guide several times, and even started over and set up the TV again on WMC. What else should I try? This problem only happens on my main HTPC. My main desktop that also runs WMC doesn't have the problem (although it is running Windows 8 now) and this particular problem only cropped up when I wiped the hard drive and re-installed Windows about a month ago.
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post #4550 of 4573
4/3/13 at 6:00pm
WylieKylie it might help to know your reception area as well as the channel numbers (are they main or sub channels)?
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post #4551 of 4573
4/4/13 at 3:04pm
Sure, to add a bit more info I am ~20 miles North of Salt Lake City, Utah, which is where all of my channels come from. The missing channel info is from both main and sub-channels. I am missing channels 2.1, 2.2, 4.1, and 4.2. Info for 4.30 comes in fine but is also the same as channel 30.1 Channels 5.1 and above are fine.

Another option if I can't get the guide to work; is there a way to schedule a recording rather than choose the program from the guide? I poked around a bit and couldn't find a way to do that.
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post #4552 of 4573
4/9/13 at 7:51am
Oddly, over the past week or so, WMC has gradually stopped recording ..anything. Started missing 1 or 2 shows early last week, now nothing records. Same error every time: "(name of show) was not recorded due to an unexpected failure."

complete error attached

Computer's Win7 x64 with two Hauppauge 2250s. One ATSC and one QAM cable. Updated drivers, re-setup WMC, the works.

Can't think of any changes I've made with the computer beyond installing a network printer a couple weeks ago and updating my tax program.

Thoughts? WMC error.txt 1k .txt file
Edited by DrDon - 4/9/13 at 7:56am
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post #4553 of 4573
4/9/13 at 8:21am
Dr. Don, One suggestion I read on another site was to remove 1 of the 2250's and test with the other. You could alternately set up a new user account (with both tuners still installed) and it use for testing.
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post #4554 of 4573
4/9/13 at 8:55am
Quote:
Originally Posted by DrDon View Post

Oddly, over the past week or so, WMC has gradually stopped recording ..anything. Started missing 1 or 2 shows early last week, now nothing records. Same error every time: "(name of show) was not recorded due to an unexpected failure."

complete error attached

Computer's Win7 x64 with two Hauppauge 2250s. One ATSC and one QAM cable. Updated drivers, re-setup WMC, the works.

Can't think of any changes I've made with the computer beyond installing a network printer a couple weeks ago and updating my tax program.

Thoughts? WMC error.txt 1k .txt file

Did you attach the antenna and cable service coax to the correct inputs on the tuners? Maybe you connected one or both to the FM antenna inputs by mistake.

Can you tune any channels for live tv? If so, what happens when you hit the record button?

Is the recorded tv folder on a local drive? Is the disc drive getting full, or have the recordings used up the amount of drive space allocated in Media Center?
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post #4555 of 4573
4/9/13 at 9:58am
Re Dark_Slayer's YouTube update (#4428), everything went fine until I clicked on the Play icon. Nada. I can search, select different videos, etc., but nothing plays. Any suggestions?
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post #4556 of 4573
4/9/13 at 10:04am
Quote:
Originally Posted by Ken.F View Post

Did you attach the antenna and cable service coax to the correct inputs on the tuners?

Absolutely. Been functioning fine for a year and a half.
Quote:
Can you tune any channels for live tv? If so, what happens when you hit the record button?

Live plays fine. Can pause and rewind. Pressing "record" results in the same error. Actually, the error comes up four times (guessing once for each tuner) No recording.
Quote:
Is the recorded tv folder on a local drive? Is the disc drive getting full, or have the recordings used up the amount of drive space allocated in Media Center?
Live buffer and recordings are all saved to a data drive that shows 235 HD hours available. (3TB drive with 1.47TB free))

But that did get me trying something. Though it seems a little silly with 235 hours reported as available, I went ahead and increased WMC's "allotment" on that drive from 2TB to the whole thing. Which gave it 2611/2 HD hours available. Now, hitting record during Live TV does start a recording. Though it seems odd that I'd need to increase the allotment.

I set a recording to start at 2PM as a test and it IS recording.

Any other recommendations? Is this something to do with a 3TB driving being formated GPT rather than MBR?

And much thanks. Been pulling my hair out over this one.
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post #4557 of 4573
4/16/13 at 7:00pm
Does anyone know who I might contact to resolve an error in the program guide listing that WMC uses for TV? There is an issue with using the zip code for my area that prevents the NBC affiliate, and the strongest digital broadcaster, from being picked up.

Here's what happened. I scanned for channels, and based on the numbers all of the local stations were detected. The NBC station, however, was in error - the primary station, 29.1, contained the wrong station ID. 29.2 and 29.3 were correct. But, because 29.1 had very low signal and apparently had the incorrect frequency, even though .2 and .3 showed strong signal all I received was a black screen. Very strange. In particular, 29.3 is why I am going through this whole WMC and extender mess in the first place - it's the channel my wife records Vampire Diaries from. eek.gif

So, I went into the guide and manually added the channel and correct frequency for 29.1 and it appeared on the list of tuned stations with a strong signal, and I could select all three broadcast stations and view. Only the guide showed "No data available". So I went back to antennaweb.org (where I found the correct frequency - go through the antenna wizard for lots of great information in your area), found where the tower was, and used a zipcode on the opposite side of the tower, 180 degrees from my location. This worked like a dream, all stations tuned in, guide was correct.

I'd really like to get in touch with someone to correct this. Not everyone is nerdy enough to spend 2 hours tracking this down. Any ideas?

Thanks.
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post #4558 of 4573
4/17/13 at 11:23am
Quote:
Originally Posted by Nethawk View Post

Does anyone know who I might contact to resolve an error in the program guide listing that WMC uses for TV? There is an issue with using the zip code for my area that prevents the NBC affiliate, and the strongest digital broadcaster, from being picked up.

Here's what happened. I scanned for channels, and based on the numbers all of the local stations were detected. The NBC station, however, was in error - the primary station, 29.1, contained the wrong station ID. 29.2 and 29.3 were correct. But, because 29.1 had very low signal and apparently had the incorrect frequency, even though .2 and .3 showed strong signal all I received was a black screen. Very strange. In particular, 29.3 is why I am going through this whole WMC and extender mess in the first place - it's the channel my wife records Vampire Diaries from. eek.gif

So, I went into the guide and manually added the channel and correct frequency for 29.1 and it appeared on the list of tuned stations with a strong signal, and I could select all three broadcast stations and view. Only the guide showed "No data available". So I went back to antennaweb.org (where I found the correct frequency - go through the antenna wizard for lots of great information in your area), found where the tower was, and used a zipcode on the opposite side of the tower, 180 degrees from my location. This worked like a dream, all stations tuned in, guide was correct.

I'd really like to get in touch with someone to correct this. Not everyone is nerdy enough to spend 2 hours tracking this down. Any ideas?

Thanks.

zap2it provides the MCE guide data, try these links for more trouble shooting or contact zap2it

http://experts.windows.com/frms/windows_entertainment_and_connected_home/f/114/t/103448.aspx
http://www.zap2it.com/zap-faq-contact-channel,0,6854770.htmlstory
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post #4559 of 4573
4/17/13 at 11:45am
Quote:
Originally Posted by WylieKylie View Post

Sure, to add a bit more info I am ~20 miles North of Salt Lake City, Utah, which is where all of my channels come from. The missing channel info is from both main and sub-channels. I am missing channels 2.1, 2.2, 4.1, and 4.2. Info for 4.30 comes in fine but is also the same as channel 30.1 Channels 5.1 and above are fine.

Another option if I can't get the guide to work; is there a way to schedule a recording rather than choose the program from the guide? I poked around a bit and couldn't find a way to do that.

This appears similar to the problem I had (see my post just above). You have a couple of approaches that you can explore.

  1. Go through TV setup again and change the zipcode to another location within your viewing area, this worked for me.
  2. Add the channels manually, use antennaweb.org to find the frequency value that WMC requires. Once this is done, and if you have the same network on another channel, you can go into Tasks/Settings/Guide/Edit Channels. Select the new, manually created channel, and in next screen select Edit Listings. Change the listing to the other channel from the same network.

Obviously, 1 is preferred, with some luck this will set everything right. In my situation the error was associated with the zipcode I used when selecting my region. Option 2 will work, but the additional step requires that you have program information from another source that may not be in your list (two different NBC stations, for example). Otherwise, you can manually add the channels and live with no guide information, but this will require manual timer setup for recordings.

Good luck.
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post #4560 of 4573
4/17/13 at 11:50am
Quote:
Originally Posted by dbailey75 View Post

zap2it provides the MCE guide data, try these links for more trouble shooting or contact zap2it

http://experts.windows.com/frms/windows_entertainment_and_connected_home/f/114/t/103448.aspx
http://www.zap2it.com/zap-faq-contact-channel,0,6854770.htmlstory

Thank you sir!
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