*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 185

Sorry to hear about the problem. Under the TV's menus you'll find a troubleshooting section. There's an option in there to troubleshoot the video. When you click on it, it will display a still frame (mine is a beach scene, yours may be different). Does the problem occur on this still as well?

What are you talkin' about, man?
I don't think there WAS a problem to begin with!

I did a scan, and the HD channels are showing up. They just aren't showing as HD in most cases. A few are like QVC but most aren't.

Had been on 1029 since new. Just upgraded and wow, do I regret it. Never had any serious blinking issues before and now I can't even play a blu-ray disk from the 6900. Blinking is so bad I eventually lose sound. I see my pre pro struggling to lock on to a signal. The feed from the 6900 keeps changing on the pre pro and then the pre pro locks up. I can not watch a blu ray concert or movie!
I can't believe my system has just been rendered useless buy Samsung equipment. This never happens with my other HDMI DVD source (not Samsung) although it is not blu ray.
Tried calling and their office is closed...if this is the way it is going to be I don't see much of a future for them in my home.
Will try calling tomorrow.
bp

This morning I checked out the 6900 and it wanted to be upgraded...I did the upgrade (to 20.4, I think) and will try to play the Stevie Wonder concert disk later.
Hope it works!
bp

I did use a plug extender. Its not the ideal solution but it works. I purchased a ultra slim mount from Monoprice.

I got the 63C8000 around Thanksgiving 2010. TV is fantastic in almost every way except I had the blink issue. In my case I'd only have the blink when watching Comcast, never with Blu-ray or Netflix streaming.

I was running HDMI from my Comcast DCX3400 to my Yamaha RX-V667, then out HDMI from the 667 to the TV. I ruled out the cables. Also I do not think it is the receiver or the STB because others have reported the same except issue using other STBs and providers (like DirecTv) and other brand receivers.

I tried using different settings on the TV, different HDMI inputs on the AVR and TV, different cables, different resolutions, and pretty much anything I could think of.

Finally I had enough and decided to run HDMI direct from the STB to the TV. And I am running optical out from the STB to the AVR for audio. So far it looks like this approach has solved the blink issue.

Fortunately there is no performance loss from this because the optical cable is sufficient for all formats being currently broadcast. If/when Comcast broadcasts HD audio like DTS-HD or DD+ then I'll switch to a solution of using a powered HDMI splitter, sending one end to the TV and one to the AVR.

The only downside to this approach (or the HDMI spliiter approach) is that I have now lost the on-screen volume bar display as I adjust the volume. This is of course the result of the AVR not sending the HDMI video. But that's a worthwhile tradeoff for finally getting rid of the super-annoying blinking issue. So far so go. Let's hope it holds.

This is not a solution for me or for many others who wall mount their TV and do not wish to drill another hole int he wall to add a wallplate for an optical connection. At this price, the TV should work with a single HDMI cable, with no special workaround needed. I had my PN58C8000 exchanged for a D8000, and this new TV does the same thing.

I upgraded the 6900 DVD to the current release so both the 63c8000 and 6900 are updated. Yet problems persist. I am unable to watch a blu ray uncompressed. An uncompressed disk losses sound, blinks and is generally unwatchable before it finally freezes. FF to another chapter and sound goes away...won't come back.
How strange that when I upgraded the TV I ended up with the pre pro being unable to read the DVD player's signal.
Things were pretty good before the upgrades. Nothing else changed.
Calling Samsung tomorrow.
bp

Yea I hear you and agree. Fortunately in my case the extra cable is easily accommodated. I fought it for about 7 months now and finally gave up on discovering a solution or getting a solution from Samsung. I am not surprised the D8000 does the same thing. It seems to be something fundamental and as far as I can tell its been totally overlooked by them.

That's how my problem started...blackish/gray line a few inches thick about 4-5" from the top of the screen....then it just degraded to the pictures i posted in this thread (a few threads up on this same page). I would call samsung warranty if you are still covered.

I'm interested in the opinions of any and all.

Samsung is replacing my set due to what I consider IR. I've been perfectly happy with this set (purchased 12-15-10) up until the last week when I noticed an faint IR issue in the lower right quadrant of the screen.

The IR was temporary in nature but tended to "pop" out during scene changes or scene lighting changes. Pinkish red usually and consisted of mostly letters or symbols from the previous station, commercial, or scene.

Once noticed it was rather irritating, so I tried to troubleshoot. The more I experimented the more I found wrong. The factory Standard, Cal-day, and Cal-Night were simply un- watchable. I fact,in those modes I could change channels or menus every ten seconds or so and literally "stack" the images until the picture was totally unwatchable. Running the Scroll feature for a couple hours will clear this, although the picture modes above look grainy and colors don't seem true.

Movie, Relaxed, and Dynamic (don't like Dynamic) are perfectly good except for the occasional IR "pop".

Defective TV?

Settings? I've simply found the factory settings good enough for me.

All the standard IR prevention measure have been in use.


My concern is, what can I do to prevent this issue with the new set?

Thanks

My c8000 was also replaced. Search this thread for the word 'pink'. It's happening to several folks. The IR or burn in the lower right and the pink-purple-gray dancing pixel clouds on white backgrounds are all common symptoms.

My guess is it happens in a small percentage of, for lack of a better term, lemon panels. Samsung treated me well with my warranty, I will say that. I'm enjoying a 59D8000 now for a few weeks.

ItzMe:

The E&R dept hasn't called yet. I understand they will present several options. I have a 50" did you happen to upgrade to the 59"? Will they work with me on an upgrade?

I had a 58c8000. Samsung has alot of options, but they're their options. They attempted to approve my tech's request for a new panel. Then they told me there were no panels available at that time (that can change, I'm sure). So they told me if I bought it locally, they'd initiate a store credit in the amount I paid. If I bought it on the internet, they'd start a refund process.

LSS, I got the refund and bought a 59d8000, and I came out ahead money wise and equipment wise. I had a great rep at Samsung helping me with calls, instructions, and email, too.

I think its because they treated me so right that I bought another Samsung. I didn't have to (in my case). Oh, and I have a new 12-month warranty, plus another year from AMEX, plus all those AMEX Skymiles.

I have to thank Erikson00 for the previous posts on the issues of this plasma blinking issues.

I didn't know this was an issue until about a month ago when i decided to sift through this forum for any other problems, and noticed that "Erikson00" got his TV replaced and without minimal fuss.

Hats off to you SIR

My Story:

Around last christmas my tv started to blink, and didnt think nothing of it until I ran across Erikson00's post regarding the issue and how samsung replaced his tv. I just had my power supply board replaced and it didn't fix the issue, received a call from samsung canada this morning and they are sending out a replacement unit.

Another problem that I noticed that was just start to happen was that during light scenes or white background I am getting server purple ghosting and haze. Only noticed since the start of the stanley cup playoffs and getting worse.

And yes the samsung rep got the pictures from the technician.

Again thank you Erikson00

My tv is doing the exact thing and samsung canada is replacing my tv for that problem and the blinking issues

Samsung is sending someone out soon. The rep instructed me to display the picture test on my TV. Upon doing so, the line is not there. She stated it must be something else causing the line and that it is not the TV.

The line is there on both sources (BD and Directv). Is it possible that there is some interference going on that is causing the line in my set?

I am concerned that the Samsung rep will come out and just blame everything else and for the line on TV and not take the TV's possible cause into consideration.

sadly i'm starting to have problems again. i first purchased my pn50c8000 back before november of 2010 and immediately had problems with IR and the overall panel being funky. best buy flat out replaced it with a new one with a manuf date of late november and all was well until a few months back when it would randomly power itself off. it would play the power off sound effect and then just turn off. and then i'd just power it back on via remote and all would be ok. it was only happening once every month or so for a while, now in the past month it might be happening once every week. i contacted samsung support on chat and they tried to get me to remove my surge protector. i had other more pressing things to do at the time so i've yet to take them up on their silly suggestion. i figure once i get some free time i'll press the issue with support and see what they offer me as a solution.

Has anyone experienced the following issue on mostly white background screens. I have this gradient banding at the top of my TV. Any help would be appreciated. I have a call into Samsung repair, but thought someone here might have some insight. The gradient is much worse than the picture suggests, but if you look hard enough you can see the horizontal banding at the top.

Yes, there's more on this thread if you search for the word "pink" and more in this other thread here.

You will need to initiate a Samsung repair. Be sure to note that the issue happens on all inputs/devices. Trust me, it does, and you can test that with light colored slides and other devices, include the TVs media share.

How they handle the service request seems to differ among users. Some get replaced panels, others get exchanges and refunds. And there's one report that an adjustment to the voltage regulator by the tech fixed it.

Thanks for the reply.

Samsung tech came out and I am going to get a panel replacement. Can not tell me if it is a refurb or new panel. And they do not extend my warranty. So if 7 months from now when I am out of warranty and the panel goes, I am SOL. Not too pleased about that. For those that have had panels replaced, did the problem reoccur?

I too have the pink/purple blotch and lines. Contacted Samsung support. They dispatched local warranty repair man. They replace logic board. No help with pink/purple but the wife and I swear the black level was better. Appears I am on a path with Samsung exectutive support for a refund/exchange at local Best Buy where we bought it. This will be the second time I have replaced my Samsung plasma. First was a 50" B860 would change channels by it self and lockup. Returned and upgraded to current 58" C8000. Suppose I could complain about the troubles of returning the TV's but I have only good things to say about Samsung tech support and the "oppurtunity" to upgrade each year. Now the question is should I move up again to the 64" D8000 or stick with the 59" D8000.

I think you know the answer to this. If it fits... BIGGER!

That's what she said!!!!!

Interesting, I was told I was going to have my panel replaced, but the tech has not gotten back to me. I wonder if a new 64D8000 is in my future???

Just today I received a call from Best Buy indicating they had my return authorization from Samsung. Now I have to figure out how to purchase a new TV from Best Buy that will probably have a lead time of 10 days and not be without a TV for that time. From prelimanary discussions with a manager at Best Buy I should be able to get a full refund on my 4yr extended warranty from Best Buy since it has been less than a year and I did not use it. I intend to purchase another warranty with the new TV just in case. In my case the TV tech did not have the authority to decide replace vs repair. He could only report back to Samsung that he could not correct the problem by parts swapping or adjustment. Samsung required the TV tech to report back through authorize channels and then Samsung executive customer support made the call to authorize a return/exchange/credit at Best Buy where I purchased the panel. The discussions and relationship beween the myself and the TV tech along with a similar conversations with Samsung tech support is, in my opinion, the key to a sucessfull outcome. I performed numerous diagnostics before calling Samsung tech support. I figured out how to repeatably demonstrate the issue. I took photos and videos and sent them to the TV tech. The issue was not even marginally debatable. It was a problem that could not be explained or resolved via other methods. It took effort and planning my side. It didn't hurt that I have been through this entire process before with the same players. Some may decide it is not worth the effort and switch brands. Overall, I am very happy with the picture quality of the high end Samsung panels. I am also happy with the support of Samsung, Best Buy and the Ken's Electronics Repair. Any product or entity can appear acceptable when there are no problems and their product is mainstream. The real truth comes out when an issue bubbles up, the product is new and the vendors have to put effort and resources into resolution. If the outcome is positive when all stakholders contribute then I will typically continue to do business with same vendors. I can reasonable expect the same response and support the next time there is a problem. I'll try and keep the forum updated on the final outcome if there is interest.

Last post in this thread. My 51 C8000 was swapped out today with a 51 D8000 by Samsung. At least Samsung stands by their brand and takes care of the customer.

Well, no new TV for me. They are going to exchange the panel on Friday for the 63" C8000 TV. I wonder how many of you received new TV's and I am probably stuck with a refurbed panel.