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*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 186

post #5551 of 5875
kcl....

They were going to send a tech to look at mine too, but they found there were no techs available in my location. So they're replacing mine "sight, unseen". I thought that was nice of them.

Only issue was delivery, again due to location it has taken a while to get the new set. Allocated 6/8 delivered 6/29. No complaints on my part. I know this is one of those places you can't get to from about anywhere.

Oops, guess this is my last post here.
post #5552 of 5875
I had my 63 inch panel replaced....with an August 2010 manufactured panel. Pretty sure this is a refurb and I am not too happy about it. Picture is much better, by instead of having an additional year of warranty for the panel, I was told the panel is only good through my original warranty period, which means if this goes out in 3 months, I am SOL. Not very pleased with this, but not much I can do.
post #5553 of 5875
In case anyone is considering the Ultimate 3D Heaven Ultra-Clear glasses... I purchased a pair on Ebay (with two cheezy starter DVDs), and they work great with my PN50C8000. The frame is thicker, so you see some of the frame, but that also helps block out some of the side reflections. They're a bit lighter, so I found them slightly more comfortable. I watched an hour of 3D and didn't lose sync at all. Much better experience than my Samsung glasses, and MUCH cheaper.

Also, FWIW, I exchanged my original Samsung glasses under warranty. The new (refurbed) glasses seem substantially better than my old pairs. They lost sync once or twice, but recovered within a couple seconds.
post #5554 of 5875
Herk, so far so good!
post #5555 of 5875
Quote:
Originally Posted by rezonatefreak View Post

I too have the pink/purple blotch and lines. Contacted Samsung support. They dispatched local warranty repair man. They replace logic board. No help with pink/purple but the wife and I swear the black level was better. Appears I am on a path with Samsung exectutive support for a refund/exchange at local Best Buy where we bought it. This will be the second time I have replaced my Samsung plasma. First was a 50" B860 would change channels by it self and lockup. Returned and upgraded to current 58" C8000. Suppose I could complain about the troubles of returning the TV's but I have only good things to say about Samsung tech support and the "oppurtunity" to upgrade each year. Now the question is should I move up again to the 64" D8000 or stick with the 59" D8000.



Will Samsung charge ya any fees for the upgrade?
post #5556 of 5875
Just got back from a three week trip to Europe (which was awesome) and went to turn on the TV and I have sound but no video (which is not awesome). None of the sources work and the TV doesn't even go to the blue screen - any ideas?

Thanks!
post #5557 of 5875
Quote:
Originally Posted by Maxwell Edison View Post

Just got back from a three week trip to Europe (which was awesome) and went to turn on the TV and I have sound but no video (which is not awesome). None of the sources work and the TV doesn't even go to the blue screen - any ideas?

Thanks!

If the channel indicators don't show up on the screen then the panel might be toasted. (i.e. No HDMIX, or channel numbers.) Even if the contrast/brightness was at its lowest setting you should be able to see those.

Can the audio be adjusted up/down?

Maybe lightning?

Do you hear a humm when you turn the TV on and the sound is fully muted? There should be some plasma noise coming from the back of the TV, even though it might be faint. There is also a green light in the back center that you might be able to see.

If it is under warranty, I'd go that route...
post #5558 of 5875
Nope - no green light, no hum, all that comes on is the red power light. Plus, the TV doesn't put out any audio on its own - I can only hear it through my receiver; which would make sense if I had a DVR or cable box but it's only hooked up to an indoor HD antenna. Weird. I'm calling the Magnolia support office this morning.
post #5559 of 5875
I'm trying to figure out if there's a way to have my tv and receiver hooked up via anynet but turn off the volume display that comes up when changing the volume. I have the 58C8000. Every time I change the volume the tv volume indicator pops up on the left side of the picture and the receiver volume indicator pops up on the bottom of the picture. I do like how anynet turns everything off with one button on my DirecTV remote though. Not sure if I can have it both ways though? Anyone know a way to do this?
post #5560 of 5875
Quote:
Originally Posted by Maxwell Edison
Just got back from a three week trip to Europe (which was awesome) and went to turn on the TV and I have sound but no video (which is not awesome). None of the sources work and the TV doesn't even go to the blue screen - any ideas?

Thanks!
I had the exact same problem last year. Problem was a bad board. Tech replaced it and all has been great since.
post #5561 of 5875
Has anyone else had any issues with the tv not recognizing USB 3.0 drives? I just purchased a Western Digital 750GB Passport (usb powered, no external adapter) USB 3.0 and the tv is not recognizing it. It is formatted NTFS. Do I need to format it to FAT32? I've had other NTFS drives work before but they were USB 2.0.
post #5562 of 5875
just got my blinking issue fixed by getting new update 1035 , which address hdmi link problems
post #5563 of 5875
Quote:
Originally Posted by rezonatefreak
I too have the pink/purple blotch and lines. Contacted Samsung support. They dispatched local warranty repair man. They replace logic board. No help with pink/purple but the wife and I swear the black level was better. Appears I am on a path with Samsung exectutive support for a refund/exchange at local Best Buy where we bought it. This will be the second time I have replaced my Samsung plasma. First was a 50" B860 would change channels by it self and lockup. Returned and upgraded to current 58" C8000. Suppose I could complain about the troubles of returning the TV's but I have only good things to say about Samsung tech support and the "oppurtunity" to upgrade each year. Now the question is should I move up again to the 64" D8000 or stick with the 59" D8000.
I just recently started noticing the same thing on white screens. Thank you for the information and for posting this in the thread. I will be initiating my warranty claim right away!
post #5564 of 5875
So what are the best 3d glasses? I was thinking of getting the NXG ones.
post #5565 of 5875
Quote:
Originally Posted by walke108 View Post

I just recently started noticing the same thing on white screens. Thank you for the information and for posting this in the thread. I will be initiating my warranty claim right away!

Tech came out and replace pretty much everything except the power supply board and the main board. Pink went away on the white background, but all my settings were erased. The picture now seems a bit distorted or grainy, even after redoing the CNET settings. Hopefully it will improve with additional hours logged on it. We will see what happens.

Seemed like a big waste of time/money having the tech pretty much replace everything versus just swapping out the tv.
post #5566 of 5875
Hello guys!

Have a bit of a burn in/image retention. I wanted to put on pixel shift but the option is grayed out. Why is that?

Thank you for your time
post #5567 of 5875
Quote:
Originally Posted by robinhood1331 View Post

Hello guys!

Have a bit of a burn in/image retention. I wanted to put on pixel shift but the option is grayed out. Why is that?

Thank you for your time

Make sure your "P.SIZE" is on 16:9, not screen fit.
post #5568 of 5875
Thread Starter 
I also have the tearing pink issue in the upper right corner on white backgrounds. I bought mine at best buy and have the warranty. I see that some of you have contacted Samsung. Does anyone here have the best buy warranty? If so, how did you make out? I'll be calling next week. Does anyone know the exact cause or board that is directly related to this issue? I would like to upgrade the TV, but I think they have to attempt to fix it first?
post #5569 of 5875
Quote:
Originally Posted by Sound & Vision View Post

I also have the tearing pink issue in the upper right corner on white backgrounds. I bought mine at best buy and have the warranty. I see that some of you have contacted Samsung. Does anyone here have the best buy warranty? If so, how did you make out? I'll be calling next week. Does anyone know the exact cause or board that is directly related to this issue? I would like to upgrade the TV, but I think they have to attempt to fix it first?

FYI, If you have registered a samsung product online after you made your purchase, they extend the warranty for 3 months. You may be able to deal directly with samsung now and keep your bestbuy warranty fully intact if it is needed in the future.

Edit. Samsung may surprise you. Even if the warranty has expired they may help in resolving your issue. I had an LCD that was out of warranty with one stuck pixel that was 2 inches from the right side of the screen and they replaced the panel no charge. When you contact them don't be a demanding wiener, be a samsung fanboy with a problem.
post #5570 of 5875
Thread Starter 
Quote:
Originally Posted by ferl View Post

FYI, If you have registered a samsung product online after you made your purchase, they extend the warranty for 3 months. You may be able to deal directly with samsung now and keep your bestbuy warranty fully intact if it is needed in the future.

Edit. Samsung may surprise you. Even if the warranty has expired they may help in resolving your issue. I had an LCD that was out of warranty with one stuck pixel that was 2 inches from the right side of the screen and they replaced the panel no charge. When you contact them don't be a demanding wiener, be a samsung fanboy with a problem.

Update....

As you may know from reading my above post.. My screen had alot of pink tearing on all white scenes.. I also had some light IR.. I called Samsung and they pretty much told me to go pound sand!! My warranty was up five months ago.. TG I had the Best Buy extended.. The tech came over and said I needed a new screen and it had to be ordered.. He then called back six days later saying there are no screens available. He gave me a return number for store credit and I picked up Panasonic TC-P55VT and a pair of usb rechargable glasses. Best Buy totally hooked me up.. I also purchased a 4-year warranty and the buy back program.. I'm very happy with the way Best Buy's extended warranty program worked.
post #5571 of 5875
Quote:
Originally Posted by Sound & Vision View Post

He gave me a return number for store credit and I picked up Panasonic TC-P55VT and a pair of usb rechargable glasses.

Glad it worked out for you. How do you like the Panasonic?
post #5572 of 5875
Thread Starter 
Quote:
Originally Posted by ElectronicTonic View Post

Glad it worked out for you. How do you like the Panasonic?

I only have about ten hours on it but so far so good. My 58C8000 had really good color and black level so the 50VT30 or 59D8000 were the best choices as a replacement.

I was also thinking of the 60GT30. I found 60" was just too big for my bedroom as 58" was pushing it, plus the GT series doesn't do 96hz (similar to our 96hz cinema smooth).

I was also thinking of the 59D8000, but instead of Samsung fixing the motion judder cancelation, they just took it off this years model and left the set without one. I didn't think that was a smart move.

The VT5530 is real nice. It has all the bells and whistles like the 58C8000. I cannot even notice the slightly smaller screen size. In reality it measured out to only 2" smaller. It is one smooth sheet of top glass, no molding around it. Really nice, vanishes at night.

The 55VT30 has inky blacks. I'm running 50/50 contrast and brightness and the picture is very clean and bright. I am expecting it will only get better, and It runs very cool!! My 58C8000 was killing me with heat this summer. TG for air conditioning. I am resisting cranking up the contrast until it breaks in this week.

Samsung and Panasonic are both good companies. Once broken in I will play around in the custom pro picture settings. It has similar picture options as the 58C8000's advanced picture menu.

One of the many things I like about the 55VT30 over my 58C8000 is the way it handles sharpness. My 58C8000 with the sharpness up would kinda glimmer or shine up when objects with details moved on the screen, until the objects stopped moving. The 55VT30 doesn't behave like that. The picture remains constant, it just sharpens up. I havn't tried 3D or 2D to 3D conversion yet.

I think if anyone here is looking to upgrade, the 55VT30 is a great option to consider. Its also nice have a SD card slot for my cameras SD card. I also want to note that the sound is really good.
post #5573 of 5875
Quick question guys ...

If you play something that has DTS audio - you have to have a receiver in order to hear that audio - correct? There is no way that this TV will play audio from a source that has only DTS audio??

I know the TV plays Dolby Digital (Even audio that has Dolby Digital 5.1) and all other codecs that I've so far thrown at it (MP3, AAC, etc.) ... however ... if I play any media that contains only DTS Audio, I get no sound.

Is there any workaround?

Thanks.
post #5574 of 5875
Has anyone had the horizontal bars across the screen, had their screen replaced, and the replacement screen do the same thing? That is what happened with ours. Our screen was replaced at the end of august and now I am seeing horizontal bars across the entire screen again.

I put in another repair request and just received a call from our local repair center and was told that it had to be image retention from one of our input devices because there is no way 2 screens would do that. They sounded like they didn't want to do anything. Not even come over and look at it. I told them no way was it ir and it was a know issue with this model. He said he would have to investigate the issue and would get back to me.

Our warranty runs out in December and would hate to get another screen and have this happen again and be s.o.l. Has this happened multiple times to anyone else?
post #5575 of 5875
Months ago I was in discussions here with several people who had the same problem as me with the Samsung - the picture would "blink" once very few hours, sometimes more sometimes less.

The blink would last about 2 seconds. During this time we could hear audio but the picture went totally black. Then it just popped right back (without any apparent HDMI handshake/refresh like you would see if changing channels).

This was with my Comcast DCX-3400 STB, switched through my Yamaha RX-V667. The issue never happened with Blu-rays over HDMI switched through the AVR.

It became such an annoying problem that I had to solve it the only way I could - which was routing the STB directly to the TV and sending 5.1 optical to the AVR. This is far less than ideal but it did the trick - months have gone by and not a single blink since.

I never was able to determine whether the problem was with the STB, AVR, or the TV itself. Did anyone ever make any progress or figure this out?
post #5576 of 5875
My TV just broke!! No picture at all just sound, screen looks same as when its turned off. TV is just 1 year old,...I have 2 old (said cheap phillips tv, that r many years old & work fine still) but my fancy expensive sammy just made it a year!...:-(
post #5577 of 5875
So after a year I too have a PN 58C000 with some ir and the flickering black/purple band of pixels across the top of the screen. I bought from Best Buy with the extended warranty. I called BB Geek Squad and had them send a tech out. He confirmed that the panel certainly needed to be replaced.

We scheduled the replacement for a couple of weeks out since I was heading out of town and he said it would take at least a week for the panel to come in. Today, two days before the replacement was to take place I got a call from the same technician to let me know that the panels were no longer in stock and back ordered throughout the country. Instead, BB (or Samsung or both) had agreed to issue an exchange number for a replacement.

So, I have to take a trip to the store and discuss the replacement. Anyone have any recommendations for what would be a suitable replacement for the PN58C8000? I was figuring a PN59D8000F would be the likely equivalent.

I'm also curious if the 3D glasses that shipped with the set work with the newer sets?
post #5578 of 5875
Quote:
Originally Posted by seattlepir8 View Post

So after a year I too have a PN 58C000 with some ir and the flickering black/purple band of pixels across the top of the screen. I bought from Best Buy with the extended warranty. I called BB Geek Squad and had them send a tech out. He confirmed that the panel certainly needed to be replaced.

We scheduled the replacement for a couple of weeks out since I was heading out of town and he said it would take at least a week for the panel to come in. Today, two days before the replacement was to take place I got a call from the same technician to let me know that the panels were no longer in stock and back ordered throughout the country. Instead, BB (or Samsung or both) had agreed to issue an exchange number for a replacement.

So, I have to take a trip to the store and discuss the replacement. Anyone have any recommendations for what would be a suitable replacement for the PN58C8000? I was figuring a PN59D8000F would be the likely equivalent.

I'm also curious if the 3D glasses that shipped with the set work with the newer sets?

I took the 59D8000 as my replacement when Samsung bought back my C8000 (same sort of reasons as yours). No, the glasses now use bluetooth and your old ones will not work. Samsung bought my glasses back, too. When all was said and done, I got an extra $150, an extra inch and a SmartTV. I'm loving my D8000.
post #5579 of 5875
Quote:
Originally Posted by ItzMe View Post

I took the 59D8000 as my replacement when Samsung bought back my C8000 (same sort of reasons as yours). No, the glasses now use bluetooth and your old ones will not work. Samsung bought my glasses back, too. When all was said and done, I got an extra $150, an extra inch and a SmartTV. I'm loving my D8000.

Interesting - I didn't realize they switched over to Bluetooth instead of IR with the D8000. I'm sure that will do a much better job keeping sync. Although the downside is that this means the MonsterVision glasses will not work with this set. Too bad as those are the best glasses I've had yet.
post #5580 of 5875
Quote:
Originally Posted by seattlepir8 View Post

So after a year I too have a PN 58C000 with some ir and the flickering black/purple band of pixels across the top of the screen. I bought from Best Buy with the extended warranty. I called BB Geek Squad and had them send a tech out. He confirmed that the panel certainly needed to be replaced.

We scheduled the replacement for a couple of weeks out since I was heading out of town and he said it would take at least a week for the panel to come in. Today, two days before the replacement was to take place I got a call from the same technician to let me know that the panels were no longer in stock and back ordered throughout the country. Instead, BB (or Samsung or both) had agreed to issue an exchange number for a replacement.

So, I have to take a trip to the store and discuss the replacement. Anyone have any recommendations for what would be a suitable replacement for the PN58C8000? I was figuring a PN59D8000F would be the likely equivalent.

I'm also curious if the 3D glasses that shipped with the set work with the newer sets?

My TV was bought from Amazon & had no extended warranty option, so Samsung is supposed to fix it for free, but I am nearing the end of my warranty & certain this is a long drawn out process, anything other then Samsung replacing me with a new TV will not be accepted I paid over $2000 for this TV just under a year ago, I will not be satisfied with a fix that will most likely run into more problems after my warranty expires.

I doubt it but I really hope they get this resolved by Thanksgiving as I will have a house full of guests expecting football, & I will be upset with a broken TV in my living room
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