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*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 187

post #5581 of 5875
Well apparently I have to visit the store, which isn't a huge deal since I need to look at the available models anyway. Since I had BB deliver and setup the original set, they will come and remove the old one and setup the replacement, so I'm happy with that. We'll see just how happy I am after I see what they're willing to give me as a replacement.

I'm planning on making the trip this afternoon since it will take a while to schedule a delivery. I'll keep ya all posted.
post #5582 of 5875
Quote:
Originally Posted by pkonold View Post

Has anyone had the horizontal bars across the screen, had their screen replaced, and the replacement screen do the same thing? That is what happened with ours. Our screen was replaced at the end of august and now I am seeing horizontal bars across the entire screen again.

I put in another repair request and just received a call from our local repair center and was told that it had to be image retention from one of our input devices because there is no way 2 screens would do that. They sounded like they didn't want to do anything. Not even come over and look at it. I told them no way was it ir and it was a know issue with this model. He said he would have to investigate the issue and would get back to me.

Our warranty runs out in December and would hate to get another screen and have this happen again and be s.o.l. Has this happened multiple times to anyone else?


Well just to update my problem. The tech came over last night and replaced the main board and the voltage input board (only thing that hasn't been swapped out is the power supply now) and my bars are still there. He spent a good hour changing voltage trying to get the bars to go away. They almost go away when he turns the screen voltage all the way up, but they are still noticeable on certain scenes, and the pictures seems very bright now. I told him I thought it was just masking the problem and not fixing it. So he left and said he was going to issue another ticket and see what Samsung wanted to do.
post #5583 of 5875
Quote:
Originally Posted by seattlepir8 View Post

Well apparently I have to visit the store, which isn't a huge deal since I need to look at the available models anyway. Since I had BB deliver and setup the original set, they will come and remove the old one and setup the replacement, so I'm happy with that. We'll see just how happy I am after I see what they're willing to give me as a replacement.

I'm planning on making the trip this afternoon since it will take a while to schedule a delivery. I'll keep ya all posted.

So after wasting time with Customer Service and the G**K squad folks they were finally able to find my repair ticket and send me over to the Magnolia store to figure out what set I was going to replace my 58C8000 with. Unfortunately the Magnolia rep wasn't there and in their place was one of the typical 'kids' off the floor as a backup. He was fairly clueless and was also rather clueless on the exchange policy/program.

I'm going to return, probably on Friday to try to go over things with a Magnolia sales person. However, despite the 'kid' trying to get me over to a Panasonic 60GT30 as a direct replacement, I'm more likely to just tell them to give me a 59C7000 and the associated glasses as a replacement. I prefer the stand on the 7000 and I don't need the extra stuff the 8000 has.

I just hope the replacement set hold up longer than the first set. I'm used to venerable Trinitron tubes that last decades.
post #5584 of 5875
I'm sure lots of you are using this remote with a Harmony One. I had a Harmony 880 that worked flawlessly. I'm now using a Harmony One (on my second unit now) and I'm having all kinds of trouble controling my TV.

Power on/off and input changes work very intermittently. I've tried adjusting all kinds of timing settings and nothing works reliably. Can anyone tell me what adjustments they made to get their Harmony One controling their TV reliably? Any help would be greatly appreciated!

I don't have any trouble with any of my other devices. Everything but the TV works well. When something goes wrong Help will set things straight but I don't want to have to keep using help. Very frustrated...
post #5585 of 5875
The first thing I would try is to turn HDMI Control off on all devices. Samsung calls HDMI Control Anynet+.
post #5586 of 5875
Quote:
Originally Posted by Raddle View Post

The first thing I would try is to turn HDMI Control off on all devices. Samsung calls HDMI Control Anynet+.

I can't turn this off. I need CEC on for ARC to work.

That being said, with the Harmony 880 I never had this problem. Also, with the Harmony One the problem is intermittent. This makes me thing it's a timing issue.

In general, the Harmony One provides NO ADVANTAGE -- none, zero, zilch -- over the 880. The touchscreen is actually a step backwards. I believe the IR signal is weaker but can't say definitively. The only Harmony One improvement is the charger works more reliably.

I'd take an 880 with a reliable charger any day over the Harmony One.

But the question remains, does anyone have their Harmony One working well with this set, and if so what are you timing settings?
post #5587 of 5875
Quote:
Originally Posted by uscpsycho View Post

But the question remains, does anyone have their Harmony One working well with this set, and if so what are you timing settings?

I have a Harmony One, and this TV. I'll look at my settings, I'm pretty sure they're on default though. I had some timing issues with my Pioneer AVR, but not the TV.

*EDIT
Time Settings: (All at default.)

Power On Delay: 8500

Inter-key Delay: 0

Input Delay: 1000

Inter-Device Delay: 1000

If you need any other settings let me know.
post #5588 of 5875
Quote:
Originally Posted by jfabes View Post

Hey all - I've been very pleased with my 58C8000 that I purchased last November...up until now. See attachments and check out what this thing is doing, it started doing it a few weeks ago and has been getting worse (watch the blinking in the upper right hand corner). It's the worse on white backgrounds but does it with all colors although easiest to see on white. It does it on all channels, hd or sd, regardless of source, hdmi cable or input. i called samsung and waiting for the warranty repair service to call me back with an appointment. I wonder if this is fixable or if they will replace it? I love this set and get compliments by anyone who sees it....just want it back the way it was

Damnit... my 58D8000 just started doing this and my warranty just expired UGH.

No idea what I should do. I bought it from US-Appliances and they called last week asking if i was interested in extending my warranty and I said no... ugh.
post #5589 of 5875
Quote:
Originally Posted by ElectronicTonic View Post

I have a Harmony One, and this TV. I'll look at my settings, I'm pretty sure they're on default though. I had some timing issues with my Pioneer AVR, but not the TV.

*EDIT
Time Settings: (All at default.)

Power On Delay: 8500

Inter-key Delay: 0

Input Delay: 1000

Inter-Device Delay: 1000

If you need any other settings let me know.

Thanks for your help. So when you are switching between activities your TV reliably switches sources, and when you power down the TV reliably turns off? (I don't seem to have a problem with the TV turning on.)

What if you go to Troubleshooting -> Show me more problems -> Samsung Plasma doesn't appear to receive every command correctly -> When commands are sent one after the other, the device receives some commands but not others --- What are your settings here?

How about Troubleshooting -> Show me more problems -> Samsung Plasma doesn't appear to receive every command correctly -> The device responds to some commands occasionally (for example, I have to press a number key several times before the device responds) --- What is your setting here?

Thanks again.
post #5590 of 5875
Hello all,
I have had my set 63C8000 for several months now, bought it new from Best buy. Came home today and there is a crack in teh lower part of the screen and it wont turn on, flashes the power light and then light goes out.

I have a 18month old son, so I think we can assume he was involved.

Any how, I see a new 64" plasma is around $2500, has anyone replaced theirs due to cracked screen and was it less than that for repair? I havnt called anyone, but I am trying to see if my homeowners policy might be a help.

Any advice?

Thanks,
Jon
post #5591 of 5875
Quote:
Originally Posted by jessegun23 View Post

Damnit... my 58D8000 just started doing this and my warranty just expired UGH.

No idea what I should do. I bought it from US-Appliances and they called last week asking if i was interested in extending my warranty and I said no... ugh.

Anyone know what the samsung contact numbers are for tv related issues?

I need to try calling them tomorrow.
post #5592 of 5875
Quote:
Originally Posted by jessegun23 View Post

Anyone know what the samsung contact numbers are for tv related issues?

I need to try calling them tomorrow.

Try 800-726-7864. If you registered your Samsung online after you bought it, Samsung extends the warranty for 3 months. That's good to remember whenever purchasing a Samsung product.
post #5593 of 5875
Quote:
Originally Posted by Jon Spackman View Post

Hello all,
I have had my set 63C8000 for several months now, bought it new from Best buy. Came home today and there is a crack in teh lower part of the screen and it wont turn on, flashes the power light and then light goes out.

I have a 18month old son, so I think we can assume he was involved.

Any how, I see a new 64" plasma is around $2500, has anyone replaced theirs due to cracked screen and was it less than that for repair? I havnt called anyone, but I am trying to see if my homeowners policy might be a help.

Any advice?

Thanks,
Jon

Hi Jon, same thing recently happened to our 58C7000, 3 separate cracks, TV won't turn on just standby light comes on. (2 year old nephew involved)
Our insurance covers us after paying a $200 excess fee. I had to get 2 quotes for repair, and one for brand new replacement (the 58's are no longer available so I quoted a 59") The repair costs came to between 60 to 80% of the replacement, the Insured decided on replacement.
The TV they were about to supply was the cheaper 59" without the screen filter, I argued that it wasn't a direct replacement of what we currently had. They called today to say they will be changing it to the 64C8000 !
I believe this could be due to very low stocks of the 59" in Australia atm. I am still contemplating on going with another Brand as there have been so many issues with current generation Samsung pdp... eg. Sony 55hx with Gorilla Glass
post #5594 of 5875
I don't think the tv is responsible for your nephew mischief.
post #5595 of 5875
Quote:
Originally Posted by ferl View Post

Try 800-726-7864. If you registered your Samsung online after you bought it, Samsung extends the warranty for 3 months. That's good to remember whenever purchasing a Samsung product.

Thanks for the info... i believe i did register the tv when i bought it. Hopefully they can help me out.
post #5596 of 5875
Hi,

I have the PN58C8000 Plasma.
Can someone know if this Plasma is supporting 1080i/50Hz at the componnet input
post #5597 of 5875
So I put in a repair ticket because my PN50C8000 was experiencing the "blinking" issue. After 5 appointments, 4 of which were no shows, Samsung offered to do an exchange for me. Has anyone gone through the exchange process with them? How does it go?

I'm happy to get a brand new set after having this one for a year but I'd also like it to go smoothly and possibly get some kind of upgrade. Any tips?
post #5598 of 5875
Quote:
Originally Posted by Konman72 View Post

So I put in a repair ticket because my PN50C8000 was experiencing the "blinking" issue. After 5 appointments, 4 of which were no shows, Samsung offered to do an exchange for me. Has anyone gone through the exchange process with them? How does it go?

I'm happy to get a brand new set after having this one for a year but I'd also like it to go smoothly and possibly get some kind of upgrade. Any tips?

I had my 58C8000 replaced because of the pink banding issue.

My experience was great- could not have been better- got an email asking me to accept the exchange, then when the replacement is ready to ship, you can set up an appointment for delivery. I was given the 2011 version of my 58C8000 (a 59D8000).
post #5599 of 5875
Quote:
Originally Posted by drwavs View Post

I had my 58C8000 replaced because of the pink banding issue.

My experience was great- could not have been better- got an email asking me to accept the exchange, then when the replacement is ready to ship, you can set up an appointment for delivery. I was given the 2011 version of my 58C8000 (a 59D8000).

I just got the email and it looks like they are doing the same for me, changing my 50C8000 to a 51D8000...that is AMAZING. This more than makes up for the four missed appointments.

Question, did anyone try and/or have success getting them to upgrade the size of the unit by paying a small fee? I've been thinking about upgrading for a couple of weeks and it seems like it would be easy to pay the difference and get the bigger unit.
post #5600 of 5875
Quote:
Originally Posted by Konman72 View Post

...

Question, did anyone try and/or have success getting them to upgrade the size of the unit by paying a small fee? I've been thinking about upgrading for a couple of weeks and it seems like it would be easy to pay the difference and get the bigger unit.

Last year when Samsung warrantied my set, they gave me a replacement option or a cash option. I looked at what the replacement was selling for at Best Buy and opted for the cash, which was a couple of hundred more than what the replacement set was retailing for. Then I went and bought the set I wanted.
post #5601 of 5875
So my AV guy came over to install some stuff including a n 8000. He got it from his distributor and build date was 6/11. It lasted 3 hrs and poof-- dead.

I call Best Buy and they have none. HhGregg has 3 so we pick up one with build date of 10/11. So far, so good
post #5602 of 5875
Quote:
Originally Posted by ferl View Post

Try 800-726-7864. If you registered your Samsung online after you bought it, Samsung extends the warranty for 3 months. That's good to remember whenever purchasing a Samsung product.

Thanks I called samsung explained the issue and was very nice to the phone rep. She extended my warranty 3 months and set me up with a repair. Someone should be coming by next week.

Hopefully they can fix it or suggest the replacement
post #5603 of 5875
Guys,

I had a question about the Motion Judder Canceler & Cinema Smooth option.

If I keep Cinema Smooth turned ON and MJC turned OFF ... the PQ is great; no soap opera/vapor effect ... but there is really heavy & noticeable judder/jerk in picture whenever there is a fast camera pan or fast camera motion.

On the other hand, if I turn OFF Cinema Smooth and turn ON MJC, the PQ actually improves ... really like the PQ and the motion judder completely disappears ... the PQ is extremely smooth & beautiful even during fast camera pans & fast camera motions. However, I do see some artifact around the edges; or what's called the 'soap opera/vapor' effect.

So what are most of you guys doing? What option are you guys keeping your set at? It appears that you can do one or the other - unless there's a solution that I'm not aware of - it just seems that you can chose one trade-off or the other; but there is a trade-off regardless.

Just wanted to see what the popular setting is.

BTW, source is Blu-ray (Blu-ray player or HTPC HD Movies).

Thanks!!
post #5604 of 5875
I have 1 year with the PN58C8000, so far no complains. The only thing that the tv does at random, mainly while playing PS3 is that it turns off and inmediately turns back on, weird. It has done that at least 7 times in the 1 year period. Any1 else experiencing that?
post #5605 of 5875
Quote:
Originally Posted by Morphine1680 View Post

I have 1 year with the PN58C8000, so far no complains. The only thing that the tv does at random, mainly while playing PS3 is that it turns off and inmediately turns back on, weird. It has done that at least 7 times in the 1 year period. Any1 else experiencing that?

Read above, I had the exact same issue. I reported it to Samsung before my warranty expired. they tried to fix it but it didn't work so now I am getting the brand new model.
post #5606 of 5875
Quote:
Originally Posted by Konman72 View Post

Question, did anyone try and/or have success getting them to upgrade the size of the unit by paying a small fee? I've been thinking about upgrading for a couple of weeks and it seems like it would be easy to pay the difference and get the bigger unit.

Can you elaborate on this part? Not sure I know what you're talking about.
post #5607 of 5875
Well I haves guy over working on my tv at the moment. It will be a miracle if he can put everything back together again. He basically disassembled my entire tv. Samsung sent an entire new panel. Kind of excited that I get an all new screen.

Hopefully this will fix the grey bar issue that I've been having.
LL
post #5608 of 5875
Quote:
Originally Posted by jessegun23 View Post

Well I haves guy over working on my tv at the moment. It will be a miracle if he can put everything back together again. He basically disassembled my entire tv. Samsung sent an entire new panel. Kind of excited that I get an all new screen.

Hopefully this will fix the grey bar issue that I've been having.

My living room looked the same when they replaced the panel in a B860. Didn't help though. That's how I got a C8000.
post #5609 of 5875
They were able to replace the panel on my tv. Everything appears to be working properly now.

The repair tech said that if the panel or part is more than a few weeks on back order that samsung will offer you a new unit.

He also said my issue looked slightly different than others he's seen with a pink band. People with the pink band issue tend to get their tv replaced.
post #5610 of 5875
When I try to stream 3D content from Vudu the black levels on my PN63C8000 are way to high. Its very obvious. The same thing happens if I try to use the 3D Explore app built into the TV.

3D from broadcast TV or from my Samsung blu-ray player is perfect - no issues with the black levels there. With 2D content from any source including Vudu the black levels are great too.

The issue with the black levels is only with the Vudu app in 3D and the Explore 3D app. I cannot even access any TV menus to get to controls like brightness when the 3D is engaged ("menu" button doesn't work, either does "tools").

Has anyone else experienced this? Can someone give this a try? Just go to the free Vudu app, pick one of the 3D Movies from its "Collections" area and select the free 2 minute preview. You will see exactly what I mean. And hopefully someone has figured this out?

Thanks!
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