*The Official Samsung PNxxC8000 Owner's Discussion Thread!! - Page 190

Why are they replacing it with an e8000 instead of just replacing the panel? Some folks get the panel replaced and others get a new model? I'd prefer the e8000 route. A friend of mine was just upgraded to the newer model but he didnt have a 3D display.



I would consider this a positive. If you read these posts, everybody and their brother that has issues with Samsung displays are getting repairs or replacement even when out of warranty. You may have to persuade them a bit, but unlike many companies, it works out in the end. No manufacturer is without problems. Best of luck with the brand you choose.

They replaced the set because I kind of pushed for it. Considering the repair company didn't even bother to show up the day of the scheduled repair, I told them I was done playing games. Granted it was a LOT of pushing to get them to agree to it, but in the end they did.

I agree with your point regarding Samsung making an effort to fix the televisions, even beyond warranty. The problem (in my opinion) are the repair places. All of the repair places that have ever come to work on my televisions are either unexperienced, damaging to the set, rude or a combination of all three. I understand some people get lucky, but others have to deal with horrible contracted help.

How did they deal with the fact that your old glasses are useless with the E8000?

The E8000 should come with 2 pairs of glasses. I have 3 for my C8000, so I didn't really complain. I suppose I could call and ask them to send me another pair.

Have you resolved this?
I've been dealing with this for nearly a year now.

I've looked everywhere for this whitewash feature and do not see it.
I only see a scrolling feature...and it does not help for the issue in preceding post.

I think he meant the scrolling feature. The only way to fix the pink banding, is to get the panel replaced. (I don't even know if this is a permanent fix yet.)

Be nice if Samsung stepped up and took care of this for what amounted to the Beta testers for their plasmas.

I'm tempted to go the implied warranty route.

For those that care, I've started an online petition:
http://www.change.org/petitions/pink-banders-unite

Even if you've had your issue "fixed," it'd be nice to help out all the others.

Good Job! I will sign in and would be right if everyone w/this problem also did the same. Samsung has to know that "c" model plasmas have inherent problems

I would consider this a positive. If you read these posts, everybody and their brother that has issues with Samsung displays are getting repairs or replacement even when out of warranty. You may have to persuade them a bit, but unlike many companies, it works out in the end. No manufacturer is without problems. Best of luck with the brand you choose.[/quote]

Not I. I talked to the highest level of samsungs customer service in Canada. Still no go. They even reluctantly gave me their "highest" level email for communication. Wrote four times with no response. I'll keep checking this forum and maybe someday I will learn that Samsung is going good for their products.

I get the EXACT same thing... I am out of warranty... any word on how to get this fixed???

There's only one way to get that fixed, even if you're out of warranty, you have to call Samsung.

Update, just got off the phone with samsung and they are honoring the warranty as a one time courtesy for parts and labor (my 1 year expired in June of 2011).

Still no word for me. They won't respond to my emails. I think in Canada it is a different story for getting things fixed. My only hope would be to have people offer their case numbers, serial numbers and names with the same pink banding issues and how Samsung went good for it out of warranty. Proof that they are fixing them. I don't see how they could do it for some and not others of the proof is in front of their face. That will likely not happen tho

My unit was about 9 months out of warranty and they have agreed to replace the panel. Lakes Electronics has ordered the panel and they are going to install next Friday.

They did not want to warranty at first but I got in touch with their ECR Dept. and they agreed to extend the warranty.

I'd was experiencing occasional light pink banding, as well as some really annoying off colors on my PN58C8000 for a while. The middle of the field and the edges had a green tinge, and the spaces in between were pink. Noticeable (to me) on white or light blue screens, but not distracting enough for my wife or other folks to note it or complain. So I decided I'd live with it vs. going through the headache of a warranty complaint.

Fast forward six months, the pink banding had gotten a lot worse to where my wife was now commenting on it, and at this point I was 5 months out of warranty, so I figured I was screwed. I was actually shopping 2012 Pannys, etc. and cursing myself for not doing something about it sooner.

Long story short, I check up on this thread and called Samsung last Saturday morning and described the problem. They put me on hold for <5 minutes and came back saying I was approved for a one-time out of warranty repair. I get a call on Monday from the repair place saying they ordered the panel. The panel came in the next day, and they came out two days later to replace it. Brand new panel, zero cost to me.

A recall or something would be better, but still I think this was pretty decent of Samsung to handle it this way. So far the new panel looks awesome -- better than I remember the brand new one looking a year and a half ago when I bought the TV.

BTW, the "panel" is about 90% of the TV -- It seems like the only things I retained were the power supply, I/O board, and the bezel. I can't believe this is cheaper than just replacing the TV outright, but what do I know. Here's a pic of the replacement unit just as it came out of the box:
 

Edited by mmccurdy - 6/6/12 at 10:56am

haha I just realized that was my first post on here, even though I've been a member for almost 10 years and spent probably hundreds of hours lurking... welcome to me I guess

Welcome to the pink banding party!(also welcome to AVS)
I too had my panel replaced out of warranty. Here's to hoping the new panels last.

Update
--------------

The technician came out today with a new panel and it's been nice to enjoy the evening in front of the television without pink splattered everywhere.

I hope it lasts.
The technicians didn't even want to see it before fixing it.
They stated they are well aware of what it looks like.

Fingers crossed the pink goblins stay away.

At least you got a decent technician that fixed it. I'm waiting for a logic board for mine. I asked him about the panel and he said its not the panel. He said raising the Vs voltage has fixed all of them he's seen so far and mine is the first that turned purple later after raising the Vs voltage. He said *ALL* plasmas do this, not just Samsung and raising the Vs voltage has fixed all of them. I don't really buy it. Sounds like he just doesn't like plasma to me.

The problem with raising the voltage is that it puts it out of the panel's spec, I don't understand how anyone could consider that a fix. When he raised the voltage the first time he didn't even test it, just pointed out the purple is gone and it's fixed. The purple bands really just turn grey and I also have brighter band across the top that didn't go away after raising the voltage.

I think everything was replaced in mine with the exception of the power board and speakers.

The technicians came with a new panel and new boards...

There was no way I'd let them "fix" it by just tinkering with putting my set out of voltage specs.

What is the ecr dept? And do you have their number? thanks.

I just can't for the life of me understand why they will absolutely not go good for mine. Mine was out of warranty in January. The time keeps getting longer. Other people on here are saying how wonderful Samsung is at fixing this "known" issue. For me it wasn't known and I'm out of luck. Is there any Canadians on here that have had an out of warranty tv fixed? My local electronics shop said that's probably why. Can and USA are night and day with customer service from Samsung.

ECR is Executive Customer Relations. I just called the Samsung 800 number and requested this dept.

A tech with Lake Electronics came out yesterday and replaced my screen (pnc58c8000). Looks great so far. Hopefully it lasts.

So on tuesday my panel was replaced... this one even worse. The technician immediately noticed the new one must have been in his words a "refurb" sent out by samsung and it pretty much looks like a 720p screen with only half of the pixels working. Anyway, I was put in for an exchange.. thanks samsung for honoring your product outside of its warranty (even though the 1 year warranty for a 2k+ product is ridiculous)...

So my question... for those who have gotten exchanges.. how long has it taken to get an 'offer' from samsung? I have been waiting 1 week so far... nothing, and yes I spoke to the executive department to expedite the process.

Thanks!

So I've been noticing that my PN63C8000 screen has been looking dimmer lately during certain darker scenes in shows like "Game of Thrones", "House" and Burton's original Batman on blu-ray. I don't know if I'm seeing things, if the screen is failing, or a combo of the two.

I'm running in standard mode (and Eco mode is off), but I'm just curious if anyone else had a similar experience.

Thanks in advance!

Yes shows on HBO always tend to look dark. As does House. The darkest show ive ever seen is American Horror Story on FX. Anyway standard mode doesn't let you calibrate the 10p white balance so its better to use the movie or CAL modes though I think you get the best black levels in movie mode. I use these settings below for Directv. They are a mix of Mantis's and others ive found and personally im very happy with them. If the picture seems off putting to you with these settings turn the dynamic contrast and/or the gamma, color, sharpness and brightness down to what looks good to you.

Mode = Movie
Cell Light = 20
Contrast = 100
Brightness = 52 (or whatever looks better to you)
Sharpness = 5 (or whatever looks better to you)
Color = 52 (or whatever looks better to you)
Tint = G50/R50
Eco Solution = Off

Advanced Settings:
Black Tone = Dark
Dynamic Contrast = High (or whatever looks better to you)
Gamma = +3 (or whatever looks better to you)
Expert Pattern = Off
RGB Only Mode = Off

Color Space = Custom
R 44 0 3
G 21 25 5
B 0 0 67
Y 90 50 14
C 40 25 60
M 37 0 58

White Balance:
R Offset = 25
G Offset = 25
B Offset = 27
R Gain = 17
G Gain = 23
B Gain = 33

10 Point White Balance: On
Interval R G B
1: 2 0 -3
2: 0 0 -1
3: -1 0 1
4: -2 0 0
5: -2 0 3
6: -4 0 1
7: -5 0 2
8: -2 0 4
9: -6 0 0
10: 0 0 -1

Flesh Tone = +15
Edge Enhancement = Off
xvYCC = Off

Picture Options:
Color Tone = Warm 2
Size = Screen Fit
Digital Noise Filter = High
MPEG Noise Filter = High
HDMI Black Level = Normal
Film Mode = Off
Motion Judder Canceller = Off

Fantastic! I'll try these tonight... thanks for the response!

Dan

You're welcome and now like alot of people on here I too have the pink banding problem on my pn63C8000. My set was out of warranty. I called Samsung they gave me the warranty extension, then the technician came over but instead of changing the panel he wants to try changing the sustaining boards and see if that works.

So after much work I finally have a tech coming to replace my panel. I just had a question. He said there is only one panel by samsung that is compatible with my model. Pn58c8000. Version iz02. Which, is a direct oem replacement. So my question is, is this panel going to do the same thing? Or did Samsung resolve the issue? I mentioned to the tech that I heard something about the replacements being d panels, but he said that's not possible. Curious I have my fingers crossed for a good install. Thanks.